Nortel ICB User manual

MICB Release 3 User Guide
Meridian 1
Meridian Integrated Conference Bridge
Release 3
User Guide
Document Number: P0989944
Document Release: Standard 1.00
Date: June 2002
Year Publish FCC TM
Copyright © 2002 Nortel Networks
All Rights Reserved
Printed in Canada
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules, and the
radio interference regulations of Industry Canada. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at their own expense.
SL-1 and Meridian 1 are trademarks of Nortel Networks.

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Contents
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Browser User Interface (BUI) options for
administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About the MICB Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessing the BUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing MICB using the Installation Wizard . . . . . . . . . . . . . . . . . . 15
Configuring general settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Configuring a confirmation E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Customizing greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Customizing images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configuring users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Configuring call-out groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Configuring permanent conferences . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Upgrading the number of ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Upgrading the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Backing up data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Generating reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using the Command Line Interface (CLI) . . . . . . . . . . . . . . . . . . . . . . 57

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Browser User Interface (BUI) options for non-
administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Things to know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Accessing the BUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Scheduling a new one-time conference call . . . . . . . . . . . . . . . . . . . . 68
Scheduling a new recurrent conference call . . . . . . . . . . . . . . . . . . . . 74
Editing a conference call (one-time or recurrent) before it starts . . . . 76
Controlling a conference call in progress . . . . . . . . . . . . . . . . . . . . . . 77
Telephone User Interface (TUI) . . . . . . . . . . . . . . . 85
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Scheduling a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Recording a brandline greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Acquiring and releasing chairperson control . . . . . . . . . . . . . . . . . . . . 88
Invoking a chairperson command on a participant . . . . . . . . . . . . . . . 89
Adjusting audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Recording a conference-specific greeting . . . . . . . . . . . . . . . . . . . . . . 92
TUI command summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

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Overview
There are two ways to configure a conference on the Meridian Integrated
Conference Bridge (MICB) Release 3 system:
1Use the Browser User Interface (BUI).
2Use the Telephone User Interface (TUI).
The MICB Release 3 BUI is built into the MICB 3 Web server. It offers one
set of configuration options for administrators and a second set for other
users. The administrator interface is called the Dashboard.
• For information about BUI options for administrators, “Browser User
Interface (BUI) options for administrators” on page 7.
• For information about BUI options for non-administrators, “Browser
User Interface (BUI) options for non-administrators” on page 59.
The MICB Release 3 TUI lets administrators and other users enter commands
on a telephone keypad to configure conferences. For information about TUI
options, see “Telephone User Interface (TUI)” on page 85.

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Browser User Interface (BUI) options for
administrators
This chapter contains the following sections:
• Overview (page 8)
• About the MICB Dashboard (page 9)
• Accessing the BUI (page 11)
• Installing MICB using the Installation Wizard (page 15)
• Configuring general settings (page 22)
• Configuring a confirmation E-mail (page 25)
• Customizing greetings (page 28)
• Customizing images (page 31)
• Upgrading the number of ports (page 52)
• Configuring users (page 33)
• Configuring call-out groups (page 40)
• Configuring permanent conferences (page 48)
• Upgrading the number of ports (page 52)
• Upgrading the firmware version (page 53)
• Backing up data (page 54)
• Generating reports (page 56)
• Using the Command Line Interface (CLI) (page 57)

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Overview
Figure 1 depicts the logical layout of the Meridian Integrated Conference
Bridge (MICB) Release 3 BUI administration system.
Figure 1
Administration BUI navigation flowchart

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About the MICB Dashboard
The home screen for the MICB Release 3 system is the Dashboard, shown in
Figure 2. It appears when an administrator logs in to the system. The MICB
Dashboard, which is organized as an Internet portal, contains the following
links to key configuration options: Settings, Users, Permanent Conference,
Upgrades, Call-out Groups, Reports, and Backup.
Figure 2
Administration MICB Dashboard window

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Title frame
The title frame sits atop the Dashboard window for all administration
windows. It contains the following buttons:
•Dashboard – Click to return to the dashboard. New settings will not be
saved.
•CLI – Opens an additional window for input and output of Command
Line Interface (CLI) commands.
•Logout – Terminates the session and returns the user to the home page
login window.
•Help – Displays help information relevant to the current window in a
separate window.
Figure 3
Administration MICB Dashboard title frame
Optional Customer Logo

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Accessing the BUI
This section contains the following topics:
• General information (page 11)
• Preparing to use the BUI (page 11)
• Logging in to the BUI (page 12)
• Changing the administrator password (page 14)
General information
The MICB Release 3 BUI supports open access from anywhere on the
Internet, including gateways and firewalls. The MICB web server is accessed
over an Ethernet connection. The system does not support browsers running
on MacIntosh computers. Cookies enabled is the default setting in Web
browsers. Do not disable the cookies function in the browsers.
Preparing to use the BUI
Follow the steps in Procedure 1 before using the BUI.
Procedure 1
Preparing to use the BUI
1Check the Web browser version.
aNetscape Communicator users must run version 4.5 or higher. To
check the version, select About Communicator from the Help
menu.
bMicrosoft Internet Explorer users must run version 4.01 or higher
with Service Pack 1. To check the version, select About Explorer
from the Help menu.
To upgrade the Web browser, ask your system administrator about the
upgrade procedure.

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2Obtain the following information from your MICB Release 3
administrator.
ayour MICB Release 3 UserID name
byour MICB Release 3 login password
cthe MICB Release 3 IP address (http://47.14.38.104 for example)
Logging in to the BUI
Follow the steps in Procedure 2 to log into the BUI.
Procedure 2
Logging in to the BUI
1Enter the MICB Release 3 IP address in the browser’s Location or
Address field and press Enter or Return. The MICB Release 3 Login
window opens as shown in Figure 4.
Note: By default, the Login window has a generic image. Customers
can replace this image with their own. See “Customizing images” on
page 31. In Figure 4, the image has been removed.
Figure 4
MICB Release 3 login window
2Bookmark this URL for future use.

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MICB Release 3 User Guide
3Select the LOGIN button. The Network Password window appears.
Figure 5
Network Password window
4Enter the User Name in the User Name field. To log in as administrator,
enter the administrator ID. To log in as chairperson, enter the chairperson
access number and the conference password (this is the same numbers
the chairperson dials when joining the conference from a telephone).
5Enter the six-digit password in the Password field. To log in as
administrator BUI, enter the administrator password.
6Option: Click Save this password in your password list.
7Click OK.

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Changing the administrator password
Follow the steps in Procedure 3 to change the administrator password.
Procedure 3
Changing the administrator password
1Access to the BUI. See “Accessing the BUI” on page 11.
2Select Change Password in the Dashboard (Figure 2 on page 9). The
Change Password window opens, as shown in Figure 6.
3Enter current password in the Enter current password: field.
4Enter new password in the New password: field.
5Reenter new password in the Confirm new password: field.
Note: When the Change Password window is accessed from the
Dashboard, it changes the current password.
6Select Submit to save the password change. Select Cancel to abort the
password change.
Figure 6
Password change window

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MICB Release 3 User Guide
Installing MICB using the Installation Wizard
The MICB Installation Wizard provides an easy method for configuring
new systems. To access the Installation Wizard, administrators can select
the Install Wizard link on the MICB Dashboard.
All Installation Wizard windows list steps on the left side of the window.
During installation, clicking the Submit and Continue buttons advance users
step-by-step. After installation is complete, users can reach a specific step by
clicking its name.
The Installation Wizard has four main groups: Basic Card Settings,
Access Numbers, First User, and Dual Card Meeting. Each group appears
in a separate window. For a new installation, follow the Wizard step-by-step.
For installed systems, users can access a specific window to modify one or
more fields.
Procedure 4
Installing MICB using the Installation Wizard
1Access to the BUI. See “Accessing the BUI” on page 11.
2Select Install Wizard on the Dashboard. The Basic Card Settings
window opens as shown in Figure 7 on page 16.
3In the Basic Card Settings window, complete the following steps.
aIn the Name field, enter up to 20 characters of free text for the card’s
name. Note that the IP address field is a read-only field that shows
the IP address of the card. Users define the card address using the
CLI.
bIn the Type field, define the card’s configuration type as:
(1) single card / stand-alone, (2) primary card in a dual-card pair, or
(3) secondary card in a dual-card pair. A dual-card meeting uses this
information. If the information is changed here, a window opens to
change the settings of a dual-card meeting.
cIn the Default Conference Language field, determine the default
voice-prompt language for conferences and the TUI. When
scheduling a conference, users can select a language from the
available set. However, if the user does not specify a language this
parameter applies.The default is American English.

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dIn the IP address of E-mail Server field, enter the IP address of the
server that the MICB uses to send scheduling confirmation and
administer E-mail messages. If this field is empty, or specified
incorrectly, the MICB does not send E-mail messages. However, the
rest of the system operates properly.
eIn the From: field, enter the E-mail address which the MICB uses to
identify itself. This item appears in the From: field of sent E-mails.
Some E-mail servers require this information.
fIn the Automatic Call Distribution field, define the ACD setup
according to the Meridian System ACD configuration.
i. Select Use an agent ID to indicate whether ACD is configured
with the agent ID option. If yes, enter the four-digit agent ID in
the first MICB port in the adjacent text box. Other ports use the
succeeding agent IDs.
ii. Select Use multiple queue assignment to indicate that ACD is
configured with the multiple-queue option. An entry must be
made because this option impacts the agent login process that
the system applies to ports.
Figure 7
Installation Wizard: Basic Card Settings window

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4Select Access Numbers. The Access Numbers window opens as shown
in Figure 9 on page 19. Select an access method and then configure DNs
as required, according to Meridian System configuration rules. There are
two access options. The first is to use a single access number. The second
is to use a list of access numbers. The two options are mutually exclusive.
a Option A: Select Use a single access number and enter one DN to
access all conferences.
b Option B: Select Use a list of access numbers and then enter a list
of DN pairs. This method requires users to dial the conference DN
or the chairperson DN to enter the meeting. The number of defined
DNs equals the maximum number of simultaneous conferences
allowed. Users can configure up to 10 DN pairs.
i. Users can define only nine DN pairs for primary or secondary
cards in a dual-card set. One DN pair must be reserved for
dual-card meetings (see step 6 on page 19).
ii. Users can select a table cell and press the Delete key to delete
DNs. This action leaves the cell empty. DNs dedicated to a
current or future conference cannot be deleted. If a user
attempts to delete such a DN, an error message appears. When
upgrading from MICB Release 2, the system uses the same
table. The old DN pairs appear in the table.
cIn the Assistance DN field, enter the DN of an operator or attendant.
The system dials this DN when the chairperson in an active
conference selects “call assistant” from the TUI or BUI.
dIn the TUI DN field, enter the DN to access TUI services.

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Figure 8
Installation Wizard: Access Numbers window
5Select First User and define at least one user to perform sanity tests, such
as scheduling conferences and placing calls. Define a user that can be
deleted or modified from the regular User Administration window. This
step eliminates the need to open a separate window to define a user and
perform basic testing after the Wizard is finished.
Note 1: This window is identical to the “New User” window (see
Figure 17 on page 36), except it includes the Wizard step titles at the top
of the window.
Note 2: This step is only required during initial installation. The BUI
grays this field out after successful installation. Perform normal user
administration from a separate window in the Administration BUI.

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Figure 9
Installation Wizard: Define First User
6Select Dual Card Meeting and define the parameters for dual-card
meetings. The Dual Card Meeting window opens as shown in Figure 10
on page 21.
aIn the IP address of secondary card field, enter the IP address of
the secondary card.
bIn the Conference access number field, enter the DN for the
dual-card meeting. Callers will dial this number to access the
dual-card meeting.
cIn the Chairperson number in primary card field, enter the
chairperson DN for the dual-card meeting. The chairperson uses this
number to access the dual-card meeting.
dIn the Transfer number field, enter the DN that the MICB uses to
transfer calls from the primary card to the secondary card. The
system hides this number from end users.
eIn the Link number field, enter the DN that the MICB uses to create
a voice path between both cards. The system hides this number from
end users.

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fIn the Chairperson control of dual meeting field, select one of the
following options.
i. Full control including secondary card. The chairperson
commands apply to both cards. In this case, the maximum
conference size for a 64-port card pair is 60 ports.
ii. Control of secondary card is limited. Some chairperson
commands apply only to the primary card (for example, TUI
roll call command and dial out). The maximum conference size
in a 64-port card pair is 62-ports.
Note 1: This step appears only when the card is a member of a dual-card
set (that is, when configuration type is “Dual Card – Primary” or “Dual
Card – Secondary”). Users can only input data on the primary card. This
field is view-only for the secondary card.
Note 2: All DNs must be configured in the Meridian System.
Note 3: Define all DNs if access method is single-number access
because single-number access does not apply to dual-card meetings.