Nortel Express User manual

Meridian 1
Symposium Express Voice Services Card
Installation Guide
Document release: Standard 3.0
Product release: 3.0
Date: September 2002

Copyright © 2002 Nortel Networks, All Rights Reserved
Information is subject to change without notice. Nortel Networks reserves the right to make changes in design
or components as progress in engineering and manufacturing may warrant. This equipment has been tested
and found to comply with the limits for a Class B device pursuant to CENELEC Product Emission Standard
EN 55 022:1994 (CISPR22) when installed as instructed in a Meridian 1 system. These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case the users
will be required to correct the interference at their own expense.
Meridian 1 is a trademark of Nortel Networks.

Standard 3.0 September 2002



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Revision history
 

 


 


 
 ! "#!!#

$

Contents
  
!"# $$
  $
!"#  $%
!"#  &$
'() &
!"# 
 *
++,-".),)+ 

% 
 !"#!!#

&

List of figures
$-!"#  $
&-!"#',,+  $/
0" $
-1%0*2  &&
/-1%0*0  &
3-"+  %

' (
 ! "#!!#

)

About this guide
The Symposium Express Voice Services Card Installation Guide describes the
steps required to install the Symposium Express Voice Services card hardware
and software in Meridian 1 systems, and to perform initial configuration.

*! +"
 ! "#!!#

**

%
Installing the Voice Services card
Before you begin
1. Ensure that the Symposium Express Call Center server and coresident
client server are installed and operational. For more information, refer to
Chapter 3, “Server software,” in the Nortel Networks Symposium Express
Call Center Planning, Installation, and Administration Guide, Release
3.0.
2. Ensure that you have already run the Symposium Express Call Center
Import wizard. For more information, refer to Chapter 7, “Using the
configuration utilities,” in the Nortel Networks Symposium Express Call
Center Planning, Installation, and Administration Guide, Release 3.0.
Overview
To install a Voice Services card in the switch, you must complete the following
tasks:
1. Install the Voice Services card in the M1, M1 IE, or Succession CSE 1000
switch, and connect the necessary cables, as described in this chapter.
2. Configure a maintenance terminal and assign a network address to the
Voice Services card. See “Assigning network information” on page 24.
3. Configure the IVR ACD DNs. See “To configure the IVR ACD DNs and
night call forward” on page 30.
4. Configure the Auxiliary Data System (ADS) block. See “To configure the
Auxiliary Data System data block” on page 31.

 !"#!!#
*# 
5. Configure Voice Services ports on the M1, M1 IE, or Succession CSE 1000
switch. See “To configure Voice Services ports” on page 32.
6. Configure the night call forward DN. See “To configure the IVR ACD DNs
and night call forward” on page 30.
Post-installation
After you install the Voice Services card on the switch, you must perform the
following tasks to configure the card on the server, and to play messages:
1. Add the Voice Services voice ports to Symposium Express Call Center. See
Chapter 8 of the Nortel Networks Symposium Express Call Center
Planning, Installation, and Administration Guide, Release 3.0.
2. Save the Voice Services card configuration information from the M1, M1
IE, or Succession CSE 1000 switch into a text file, and then run the Voice
Services Configuration Utility to import the information into Symposium
Express Call Center. See Chapter 8 of the Nortel Networks Symposium
Express Call Center Planning, Installation, and Administration Guide,
Release 3.0.
3. Use the Symposium Express Call Center client to record comfort messages,
voice menus, and voice segments, if required. Refer to the Nortel Networks
Symposium Express Call Center Call Center Management Guide, Release
3.0.
4. Create call treatments. When you create call treatments, you specify which
announcements and voice segments to play, and when to play them.
For more information about configuring voice segments and creating call
treatments, refer to the Nortel Networks Symposium Express Call Center
Call Center Management Guide, Release 3.0.


,  *
Features
Introduction
The Voice Services card provides functionality to implement Call Center Front
Ending and Announcements for Symposium Express Call Center Release 3.0.
The Voice Services card appears to the switch as an Extended Digital Line Card
(XDLC) with up to 24 sets attached. These sets must be configured as M2616
sets. The Voice Services card has an on-board Digital Signal Processor (DSP),
which provides 8 ports for playback and recording of prompts.
The Voice Services card includes the following features:
• call recording application software pre-installed on the card. You can
upgrade the software at any time. For more information about upgrading
software, see “To upgrade the loadware” on page 28.
• 8 on-board DSP ports
• 48 Mbytes of voice prompt storage
• 16 Mbytes of RAM. You can increase the RAM capacity to 32 Mbytes by
purchasing an additional memory card.
You can increase DSP capacity by adding 2 DSP cards, each providing an extra
8 ports, increasing the total number of ports to 24.
Figure 1 shows the Voice Services card. Refer to Figure 1 when performing any
of the procedures outlined in this section.

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* ,
Figure 1: The Voice Services card
Hardware upgrades
You can expand the capacity of a Voice Services card by adding expansion
cards. As well as adding 2 DSP cards with 8 channels each, you can also add 2
ATA HD cards with 48 Mbytes of RAM per card. See Figure 2.


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Figure 2: The Voice Services card with extra expansion cards
For detailed instructions on how to install expansion cards, refer to the
appropriate documentation for the hardware.
Compatibility
Hardware and software compatibility for the Voice Services card are detailed in
this table:
Voice Services Compatibility
M1, M1 IE, and
Succession CSE 1000
Options
11C, 51C, 61C, 81, and 81C

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*% ,
To install the Voice Services card
Determine the cabinet, shelf, and slot location where the Voice Services
card is to be installed.
Unpack and inspect the circuit card. Handle the circuit card using the
guidelines set out in “Precautions for handling circuit cards” on page 37.
Card slot location 51C, 61C, 81, or 81C, any IPE slot except CONT.
On older systems, slots other than 0, 4, 8, and 12 may
require rearrangement of the backplane cabling. See
“Cabling the Voice Services card” on page 21.
Any IPE slot in an Option 11C
MDF cabling None (the sets are virtual).
LAN cabling Complete cabling requires
• one NTAG81CA maintenance cable
• one NT8D81AA I/O panel to backplane cable
(older Option 51 to 81C only; see “Cabling the
Voice Services card” on page 21)
• one NTMF94BA Ethernet/serial port cable
• one Category 5, 10-Base-T Ethernet standard
cable
Software Release Release 24 software and later.
Dip Switches settings None
Time & Date stamp Automatically sent out by the Meridian 1 CPU.
Upgrade capability Yes, loadware upgrades invoked from maintenance
CLI. Upgrade across network via FTP.
Prompt Storage Recorded prompts are stored on a Type II PCMCIA
card.
Expandability Two external NTFG95 DSP cards may be installed,
providing 8 additional DSP ports each.
Voice Services Compatibility


,  *&
Install a 48 Mbyte Type II PCMCIA Storage Card in the slot labeled A: or B:
on the Voice Services card. This card is necessary for prompt storage.
The internal slot B: is a more secure location for the PCMCIA card since it
cannot be easily removed. The external slot A: is more convenient for
removing the card easily in case it needs to be changed, and it also makes
it easier to back up the drive.
Insert a dongle into the socket on the Voice Services card if it is not already
present.
Insert the Voice Services card into its assigned IPE slot, but do not fully
seat the card.
If required, install additional DSP cards. See “Voice Services cards” on
page 18.
Connect Voice Services cables. Refer to “Cabling the Voice Services card”
on page 21.
Do not cable the card for Ethernet until after the IP address has been
configured. See “Assigning network information” on page 24.
Fully insert the Voice Services card in its assigned slot and lock latches.
During powerup, the hex LED display provides a visual progress indication
of self tests, and provides information on the first failure detected. Hex
display codes are provided in the “NTHF77AA Voice Services test and
debug capabilities” section of the Symposium Express Call Center Voice
Services Card Maintenance and Troubleshooting Guide.
The red LED on the faceplate of the Voice Services card remains lit
until a unit has been configured and matched with a DSP port.
Configure an Internet Protocol (IP) address for the Voice Services card.
See “Assigning network information” on page 24.
 Configure Voice Services ports. See “To configure Voice Services ports” on
page 32.
 Voice Services card installation is complete.
ATTENTION See “NTHF77AA Voice Services test and debug
capabilities” in the Symposium Express Call Center
Voice Services Card Maintenance and Troubleshooting
Guide for information on maintenance port access, and
for upgrade and maintenance information.

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*' 
Voice Services cards
Introduction
A fully equipped Voice Services card requires one Type II PCMCIA card,
installed in slot A: or slot B:. A 48 Mbyte PCMCIA card can store up to 5 hours
of recorded prompts.
Capacity can be expanded by the following additions:
• 2 DSP cards
• a second Type II PCMCIA card
The internal slot B: is a more secure location for the PCMCIA card since it
cannot be easily removed. Slot A: is more convenient in case the PCMCIA card
needs to be changed. It also makes it easier to back up the drive.

• Accidental removal of the card will cause Voice Services to fail to play
announcements.
• Installation of DSP cards or standard PCMCIA cards in the incorrect slots
will not damage the installed cards.
The DSP and PCMCIA cards can be installed as indicated in the following table
(see also Figure 3):
Voice Services card slots Card types
A: Type II PCMCIA card
B: Type II PCMCIA card
D1 NTFG95 DSP card
D2 NTFG95 DSP card


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Figure 3 DSP and PC Card card slot locations
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#! 
If there is no DSP card inserted in slot D1, TNs 8 through 15 cannot be
used for Voice Services. Similarly, if there is no DSP card inserted in slot D2,
TNs 16 through 23 cannot be used for Voice Services. The configurations
supported for units 0–23 are provided in the following table:
DSP TNs available
On-board (always available) 0–7
Card # 1 (Faceplate Slot D1:) 8–15
Card # 2 (Faceplate Slot D2:) 16–23