Nortel BCM200 Quick setup guide

Enterprise: Common
Solution Integration Guide
for Multisite Business
Communications Manager
Systems
NN49000-303
.

Document status: Standard
Document version: 01.01
Document date: 29 June 2007
Copyright © 2007, Nortel Networks
All Rights Reserved.
The information in this document is subject to change without notice. The statements, configurations, technical
data, and recommendations in this document are believed to be accurate and reliable, but are presented without
express or implied warranty. Users must take full responsibility for their applications of any products specified in this
document. The information in this document is proprietary to Nortel Networks.
Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other trademarks and registered trademarks are the property of their respective owners.
Sourced in Canada.

3
Contents
How to get help 5
Finding the latest updates on the Nortel Web site 5
Getting help from the Nortel Web site 6
Getting help over the phone from a Nortel Solutions Center 6
Getting help from a specialist by using an Express Routing Code 6
Getting help through a Nortel distributor or reseller 6
About this document 7
Audience 7
Related information 7
Overview 9
Prerequisites 11
Knowledge requirements 11
Training 11
Capturing integration parameters 11
Establishing the system baseline 12
BCM 200/400 Release 4.0 configuration 17
BCM 200/400 Release 4.0 configuration procedures 17
Configuring incoming VoIP trunks 17
Verifying system license and keycodes 18
Configuring VoIP trunk media parameters 19
Configuring local Gateway parameters 23
Configuring VoIP lines 28
Configuring target lines 33
BCM 200/400 Release 3.7 configuration 37
BCM 200/400 Release 3.7 configuration procedures 37
Verifying incoming VoIP trunks provisioning 37
Adding keycodes files 38
Adding a functionality-specific keycode 38
Configuring VoIP H.323 trunk media parameters 39
Configuring VoIP SIP trunk media parameters 40
Configuring H.323 local Gateway IP parameters 41
Configuring SIP local Gateway IP parameters 42
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

4Contents
Configuring SIP subdomains 43
Configuring remote H.323 Gateways 44
Configuring remote SIP endpoints 45
Configuring VoIP lines for outgoing calls 46
Configuring target lines for incoming calls 49
Configuring telephones to access outgoing VoIP lines 50
BCM50 configuration 51
BCM50 configuration procedures 51
Configuring incoming VoIP trunks 51
Verifying system license and keycodes 52
Configuring VoIP trunk media parameters 53
Configuring local Gateway parameters 57
Configuring VoIP lines 61
Configuring target lines 65
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

5
How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation is current at the time of product release.
To check for updates to the latest documentation and software for Business
Communications Manager (BCM), click one of the following links:
For the... Go to...
Latest BCM 200 software Nortel page for BCM 200 software located at:
http://www130.nortelnetworks.com/go/main.jsp
?cscat=SOFTWARE&resetFilter=1&poid=8236
Latest BCM 400 software Nortel page for BCM 400 software located at:
http://www130.nortelnetworks.com/go/main.jsp
?cscat=SOFTWARE&resetFilter=1&poid=171
41
Latest BCM50 software Nortel page for BCM 400 software located at:
http://www130.nortelnetworks.com/go/main.jsp
?cscat=SOFTWARE&resetFilter=1&poid=151
81
Latest BCM 200 documentation Nortel page for BCM 200 documentation
located at:
http://www130.nortelnetworks.com/go/main.jsp
?cscat=DOCUMENTATION&resetFilter=1&poi
d=8236
Latest BCM 400 documentation Nortel page for BCM 200 documentation
located at:
http://www130.nortelnetworks.com/go/main.js
p?cscat=DOCUMENTATION&resetFilter=1&p
oid=17141
Latest BCM50 documentation Nortel page for BCM 200 documentation
located at:
http://www130.nortelnetworks.com/go/main.js
p?cscat=DOCUMENTATION&resetFilter=1&p
oid=15181
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

6How to get help
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
•download software, documentation, and product bulletins
•search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•sign up for automatic notification of new software and documentation
for Nortel equipment
•open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support
Web site, and you have a Nortel support contract, you can also get help
over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone
number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can usean Express
Routing Code (ERC) to quickly route your call to a specialist in your Nortel
product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchase a service contract for your Nortel product from a distributor
or authorized reseller, you can contact the technical support staff for that
distributor or reseller.
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

7
About this document
This document describes the configuration of the Business Communications
Manager (BCM) to integrate multiple BCM systems in a network. Integrate
the BCM systems when all systems are installed and a baseline of operation
has been achieved and tested.
The following systems and software releases are covered in this guide:
•Business Communications Manager 200 Releases 4.0, 3.7, and 2.0
•Business Communications Manager 400 Releases 4.0, 3.7, and 2.0
•Business Communications Manager 50 Release 2.0
This document is intended to be a stand-alone guide, covering the
prerequisites to and implementation of a successful multisite BCM
integration. A minimum skill set and level of understanding is assumed.
References to other NTPs, engineering guides, or troubleshooting guides
are made for informational purposes.
If you are integrating the BCM to a CS 1000 system, refer to
Solution Integration Guide for Communication Server 1000/Business
Communications Manager (NN43001-326).
Audience The intended audience for this document includes installation, planning,
and maintenance personnel.
Related information
The following NTPs are referenced in this guide:
•BCM 4.0 Device Configuration Guide (N0060600)
•BCM 4.0 Telephony Device Installation Guide (N0060609)
•Keycode Installation Guide (NN40010-301)
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

8About this document
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

9
Overview
The tasks in the Business Communications Manager multisite integration
process are listed in Table 1 "Task Completion Checklist" (page 9). Use this
checklist to implement the integration.
Table 1
Task Completion Checklist
Task Reference
Configure BCM 200/400
Release 4.0 1. "Configuring incoming VoIP trunks" (page 17)
2. "Verifying system license and keycodes" (page 18)
3. "Configuring VoIP trunk media parameters" (page
19)
4. "Configuring local Gateway parameters" (page 23)
5. "Configuring VoIP lines" (page 28)
6. "Configuring target lines" (page 33)
Configure BCM 200/400
Release 3.7 1. "Verifying incoming VoIP trunks provisioning" (page
37)
2. "Adding keycodes files" (page 38)
3. "Adding a functionality-specific keycode" (page 38)
4. "Configuring VoIP H.323 trunk media parameters"
(page 39)
5. "Configuring VoIP SIP trunk media parameters"
(page 40)
6. "Configuring H.323 local Gateway IP parameters"
(page 41)
7. "Configuring SIP local Gateway IP parameters"
(page 42)
8. "Configuring SIP subdomains" (page 43)
9. "Configuring remote H.323 Gateways" (page 44)
10. "Configuring remote SIP endpoints" (page 45)
11. "Configuring VoIP lines for outgoing calls" (page 46)
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

10 Overview
Task Reference
12. "Configuring target lines for incoming calls" (page
49)
13. "Configuring telephones to access outgoing VoIP
lines" (page 50)
Configure BCM50 1. "Configuring incoming VoIP trunks" (page 51)
2. "Verifying system license and keycodes" (page 52)
3. "Configuring VoIP trunk media parameters" (page
53)
4. "Configuring local Gateway parameters" (page 57)
5. "Configuring VoIP lines" (page 61)
6. "Configuring target lines" (page 65)
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

11
Prerequisites
Before you begin to integrate the Business Communications Manager
(BCM) systems, ensure that you complete the following prerequisites:
•"Knowledge requirements" (page 11)
•"Capturing integration parameters" (page 11)
•"Establishing the system baseline" (page 12)
Knowledge requirements
The following knowledge and skills are required to implement a multisite
BCM systems integration:
•basic programming and provisioning skills for BCM systems
•working knowledge of various operating systems, including VxWorks,
Unix, Linux, and Windows
•principles of Voice over IP (VoIP) protocols
•networking principles
Training
Nortel recommends that you complete product-specific training before you
begin integrating the BCM systems. A complete list of courses is available
at www.nortel.com
Capturing integration parameters
Table 2 "Integration parameters" (page 11) provides a list of parameters
required to successfully complete the integration. Record these parameters
during the initial planning phase of the integration.
Table 2
Integration parameters
Parameter Value
User IDs and passwords
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

12 Prerequisites
Parameter Value
SIP Gateway endpoint authentication password
(must match the NRS password)
IP addresses and URLs
Gatekeeper IP address
Alternate Gatekeeper IP address (optional)
Primary SIP proxy address
Alternate SIP proxy address
Primary NCS IP address
Alternate NCS IP address
Static endpoint IP address (same as the Node
IP address)
Collaborative server IP address
Names
Service domain name in NRS
SIP domain name (must be the same as the
service domain name)
SIP Gateway endpoint name (must match the
NRS user ID)
H.323 ID (preferable if it is the same as the one
in the Primary Signaling Server)
H.323 Gatekeeper alias name (default is the
H.323 ID)
Endpoint alias for BCM
Read and write community names
Miscellaneous
SIP access port to use (port 5060 is
recommended)
Establishing the system baseline
To successfully integrate voice services, you must first establish the system
baseline for the Business Communications Manager (BCM) systems, so
that the systems are configured and working in a stand-alone environment.
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

Establishing the system baseline 13
Use Table 3 "Pre-integration checklist" (page 13)to complete system
baselines prior to integration.
Table 3
Pre-integration checklist
Task Reference Comments
BCM configuration is
complete and passing data
traffic.
BCM networking hardware
is installed for integration. To check the installed hardware:
1Log on to Element
Manager.
2Select the Administration
tab.
3Expand the General
folder.
4Select Hardware
Inventory.
5Select the PCI Cards tab.
The cards installed in BCM
are listed.
PEC III Media Service Cards
(MSC) are later. PECIII MSCs are required for T.38 Fax and IP
telephony.
TocheckthePEC hardware:
1Log on to Element
Manager.
2Select the Administration
tab.
3Expand the General
folder.
4Select Hardware
Inventory.
5Select the PCI Cards tab.
6Select the MSC PCI
card and scroll down to the
Details for Card section.
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

14 Prerequisites
Task Reference Comments
BCM 200/400 is Release
4.0, 3.7, or 2.0.
BCM50 is Release 2.0 or
later.
To check the software
version:
1Log on to Element
Manager.
2Select the Configuration
tab.
3Expand the System
folder.
4Select Identification.
BCM 200/400 systems on
the same network as the
systems being integrated
are Release 4.0 or later.
To check the software
version:
1Log on to Element
Manager.
2Select the Configuration
tab.
3Expand the System
folder.
4Select Identification.
VoIP Gateway Trunk
licensing is purchased and
loaded on BCM.
Keycode Installation Guide
(NN40010-301) To check Feature Licenses:
1Log on to Element
Manager.
2Select the Configuration
tab.
3Expand the System
folder.
4Select Keycodes.
IP Client licensing is
purchased and loaded
on BCM.
Keycode Installation Guide
(NN40010-30 To check Feature Licenses:
1Log on to Element
Manager.
2Select the Configuration
tab.
3Expand the System
folder.
4Select Keycodes.
MCDN feature licensing is
purchased and loaded on
BCM.
Keycode Installation Guide
(NN40010-30 To check Feature Licenses:
1Log on to Element
Manager.
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

Establishing the system baseline 15
Task Reference Comments
2Select the Configuration
tab.
3Expand the System
folder.
4Select Keycodes.
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

16 Prerequisites
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

17
BCM 200/400 Release 4.0 configuration
This chapter describes configuration procedures for the Business
Communications Manager (BCM) 200 and 400 Release 4.0 systems.
Element Manager as viewed on your system may differ slightly from the
screens shown in this chapter because you can customize the column
display in Element Manager.
BCM 200/400 Release 4.0 configuration procedures
The sequence of BCM 200/400 Release 4.0 configuration procedures is as
follows:
•"Configuring incoming VoIP trunks" (page 17)
•"Verifying system license and keycodes" (page 18)
•"Configuring VoIP trunk media parameters" (page 19)
•"Configuring local Gateway parameters" (page 23)
•"Configuring VoIP lines" (page 28)
•"Configuring target lines" (page 33)
Configuring incoming VoIP trunks
Perform the following procedure to configure incoming VoIP trunks.
Configuring incoming VoIP trunks
Step Action
1Log on to Element Manager.
2In the Task Navigation Panel, select the Configuration tab.
3Select System > Keycodes.
See Figure 1 "Keycodes" (page 18).
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

18 BCM 200/400 Release 4.0 configuration
Figure 1
Keycodes
4Load new Keycodes by loading a new keycode file or connecting to
Nortel’s Keycode Retrieval System (KRS).
For more information about keycodes and keycode retrieval, see
Keycode Installation Guide (NN40010-301).
—End—
Verifying system license and keycodes
Perform the following procedure to verify system license and keycodes.
Verifying system license and keycodes
Step Action
1Log on to Element Manager.
2In the Task Navigation Panel, select the Configuration tab.
3Select System > Keycodes.
See Figure 1 "Keycodes" (page 18).
4In the Name column, scroll down to VoIP GW Trunk. The number of
license keys you have are listed in the Data column.
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

Configuring VoIP trunk media parameters 19
—End—
Configuring VoIP trunk media parameters
Perform the following procedure to configure VoIP trunk media parameters.
Configuring VoIP trunk media parameters
Step Action
1Log on to Element Manager.
2In the Task Navigation Panel, select the Configuration tab.
3Select Resources > Telephony Resources.
See Figure 2 "Telephony Resources" (page 19).
Figure 2
Telephony Resources
4In the Modules panel, select the line where the Actual Type column
is set to IP Trunks.
5Select the H.323 Media Parameters or SIP Media Parameters tab.
6Enter the information that supports your system.
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.

20 BCM 200/400 Release 4.0 configuration
Ensure that these settings are consistent with the other systems on
your network.
Refer to Table 4 "H.323 Media Parameters fields" (page 20) and
Table 5 "SIP Media Parameters fields" (page 21) for a description
of the parameters.
—End—
Table 4
H.323 Media Parameters fields
Field Value Description
Preferred Codecs G.711 -uLaw
G.711 -aLaw
G.729
G.723
Add codecs to the Selected list and order them
in the order in which you want the system to
attempt to use them. The system attempts to use
the codecs in top-to-bottom sequence.
Performance note: Codecs on all networked
BCMs must be consistent to ensure the proper
functionality of interacting features such as
Transfer and Conference.
Systems running BCM Release 3.5 or later
allow codec negotiation and renegotiation to
accommodate inconsistencies in codec settings
over VoIP trunks.
Enable Voice
Activity Detection <check box> Voice Activity Detection (VAD), also known as silence suppression, identifies periods of
silence in a conversation and stops sending
IP speech packets during those periods. In
a typical telephone conversation, most of the
conversation is half-duplex, meaning that one
person is speaking while the other is listening. If
VAD is enabled, no voice packets are sent from
the listener end. This greatly reduces bandwidth
requirements. G.723.1 and G.729 support VAD.
G.711 does not support VAD.
Performance note: VAD on all networked BCMs
and IPT systems must be consistent to ensure
functionality of features such as Transfer and
Conference. The Payload size on the IPT must
be set to 30ms.
Enterprise: Common
Solution Integration Guide for Multisite Business Communications Manager Systems
NN49000-303 01.01 Standard
Release 4.0, 3.7 29 June 2007
Copyright © 2007, Nortel Networks
.