Nortel ICB Service manual

Nortel Communication Server 1000
Integrated Conference Bridge
Professional
Administrator Guide
Title page

iii
Nortel Integrated Conference Bridge Professional Administrator Guide
Nortel Communication Server 1000
Nortel Integrated Conference Bridge
Professional
Administrator Guide
Revision history
June 2007
Standard 01.01. This document is issued to support Integrated
Conference Bridge Professional Release 4.5.

v
Nortel Integrated Conference Bridge Professional Administrator Guide
Contents
Revision history iii
Introduction 13
User levels 13
Integrated Conference Bridge Professional interfaces 14
Browser User Interface 14
Microsoft Outlook User Interface 14
Telephone User Interface 14
Browser User Interface 15
Overview 15
Accessing the Web Browser 17
General information 17
Preparing to use the Web Browser 17
Logging in to the Web Browser 17
Changing the administrator password 19
Integrated Conference Bridge Professional (ICB
Professional) Console 21
Title frame 21
Installing ICB Professional using the Install Wizard 22
Configuring Basic System Settings 22
Configuring Access Numbers 24
Defining the First User 25
E1/T1 ISDN Trunk Configuration 27
Configuring Time Settings parameters 28
Scheduling a test conference 30
Defining general attributes 30
Defining default conference attributes 33
Defining volume levels 35
Defining a confirmation e-mail 36
Customizing greetings 39
Greetings Settings window 39
Customizing the Brandline Greeting 41
Previewing a Brandline greeting 42

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Standard 01.01 June 2007
Deleting a Brandline greeting 42
Enabling a conference-specific greeting 42
Disallowing a conference-specific greeting 42
Customizing images 43
Users Administration 44
User Groups 45
Adding a new user group 45
Users list 47
Editing a user 48
Adding a user 49
Searching for a user 50
Configuring Always on conferences 52
Always on Conferences window 52
Scheduling or editing a Always on conference 53
System Upgrade 57
Software Upgrade 58
Configuring call-out groups 59
Call-Out Groups window 60
Viewing group details 61
Modifying group settings 63
Adding members to an existing group 63
Editing a member 64
Adding a new group 65
Generating reports 67
Display a Report 73
Backing up data 74
Configuring a scheduled backup 74
Configuring a Billing Scheduled Backup 75
Executing a manual backup 76
Viewing backup history log 77
Viewing last backup details 78
Restoring data 78
Executing a Manual Restore 78
Executing a Last Restore Details 79
Using the Command Line Interface (CLI) 79
Microsoft Outlook User Interface 81
Overview 81
System requirements 81
Microsoft Outlook settings 81
ICB Professional form 82
ICB Professional files 82
Getting started 83
Publishing the ICB Professional files 83
Upgrading the ICB Professional form 86
Obtaining the upgraded ICB Professional files 86

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Nortel Integrated Conference Bridge Professional Administrator Guide
Removing ICB Professional files from the Organizational
FormsLibrary 87
Clearing the Microsoft Outlook forms cache 87
ICB Professional form errors 88
Telephone User Interface 91
Overview 91
Configuring the TUI 91
Recording a brandline greeting 91
Recording a conference-specific greeting 92

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Nortel Integrated Conference Bridge Professional Administrator Guide
Table of Figures
Figure 1: Web Browser navigation flowchart - administration......................................16
Figure 2: ICB Professional Login window.....................................................................18
Figure 3: Network Password window ...........................................................................19
Figure 4: Change Password window............................................................................20
Figure 5: Administration ICB Professional Console window ........................................21
Figure 6: Administration ICB Professional Console title frame ....................................22
Figure 7: Install Wizard: Basic System Settings panel.................................................23
Figure 8: Install Wizard: Access Numbers panel..........................................................24
Figure 9: Install Wizard: Define First User panel..........................................................26
Figure 10: Install Wizard: E1/T1 ISDN panel................................................................27
Figure 11: Install Wizard: Time Settings panel.............................................................29
Figure 12: General Attributes window ..........................................................................31
Figure 13: Default Conference Attributes window........................................................34
Figure 14: Volume Level Attributes window.................................................................36
Figure 15: Confirmation E-Mail Attributes window .......................................................37
Figure 16: Greeting Settings window............................................................................40
Figure 17: File Requirements window..........................................................................41
Figure 18: Company Images window...........................................................................43
Figure 19: User Groups window...................................................................................45
Figure 20: User Groups - New User Group window.....................................................46
Figure 21: User List window.........................................................................................47
Figure 22: Users > Edit User Details window...............................................................49
Figure 23: Users > New User window..........................................................................50
Figure 24: Users > Search for a User window..............................................................51
Figure 25: Always on Conferences window .................................................................52
Figure 26: New/Edit Always on Conference window....................................................54
Figure 27: Conference Details window.........................................................................57
Figure 28: System Upgrade window.............................................................................58
Figure 29: Software Upgrade window ..........................................................................59
Figure 30: Call-Out Groups window .............................................................................60
Figure 31: Group Details window .................................................................................61
Figure 32: Modify Group Settings window....................................................................63

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Figure 33: Add Members window.................................................................................64
Figure 34: Edit Members window.................................................................................65
Figure 35: New Group Details window.........................................................................66
Figure 36: Report Viewer window.................................................................................67
Figure 37: Example - Error report.................................................................................68
Figure 38: Example - Overbooking report ....................................................................69
Figure 39: Example - Billing report...............................................................................70
Figure 40: Example - Short Connection report.............................................................72
Figure 41: Example - Short Connection report.............................................................73
Figure 42: Scheduled Backup window .........................................................................75
Figure 43: Billing Scheduled Backup window...............................................................76
Figure 44: Manual Backup window...............................................................................77
Figure 45: Manual Restore window..............................................................................79
Figure 46: Command Line Interface window................................................................80
Figure 47: ICB Professional form .................................................................................82
Figure 48: Publish Form As window.............................................................................85

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Nortel Integrated Conference Bridge Professional Administrator Guide
List of Tables
Table 1: General Settings window fields ......................................................................31
Table 2: Default Conference Attributes window fields..................................................34
Table 3: Volume Level Attributes window fields...........................................................36
Table 4: Confirmation E-mail Settings..........................................................................38
Table 5: User List table columns..................................................................................47
Table 6: Components of Conferences window.............................................................52
Table 7: Call-Out Group List fields ...............................................................................60
Table 8: Group Members table columns ......................................................................61
Table 9: Group Settings Retry parameters...................................................................62

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Nortel Integrated Conference Bridge Professional Administrator Guide
Introduction
Nortel Integrated Conference Bridge Professional allows users to
schedule and administer multiple, simultaneous conferences using a
web, telephone, or Microsoft® Outlook® user interface.
Note: For First Time Installation refer to Nortel ICB Professional
Installation guide.
User levels Nortel Integrated Conference Bridge Professional (ICB Professional)
supports the following four user levels:
yAdministrator - An administrator can set up the ICB Professional
system, add one or more users (including super users), delete one
or more users, and define an Always On Conference.
ySuper user - A super user can view, create and change any
conference scheduled on the ICB Professional, (except the Always
On), for self and other users.
yExecutive user - An executive user can create and modify their own
conferences. An executive user can also view any conference
scheduled on the ICB Professional.
yRegular user - A regular user can create and modify their own
conferences. A regular user cannot view or change the conferences
of other users.
This document describes ICB Professional operations for the
Administrator. Operations for the super user, executive user, and
regular user levels are described in Nortel Integrated Conference
Bridge Professional User Guide.

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Standard 01.01 June 2007
Integrated Conference Bridge Professional interfaces
A conference on the Nortel Integrated Conference Bridge Professional
(ICB Professional) can be configured in three ways:
1 Use the Browser User Interface
2 Use the Microsoft Outlook User Interface.
3 Use the Telephone User Interface.
Browser User Interface
The ICB Professional Browser User Interface (Web Browser) offers one
set of configuration options for administrators and a second set for other
users.
yFor information about Web Browser options for administrators, see
Browser User Interface (page 15).
yFor information about Web Browser options for non-administrators,
refer to Nortel Integrated Conference Bridge Professional User
Guide.
Microsoft Outlook User Interface
The Microsoft Outlook User Interface enables users to schedule and
manage ICB Professional conferences. The interface includes a subset
of the options available in the Web Browser.
yFor information about Microsoft Outlook User Interface options for
administrators, see Microsoft Outlook User Interface (page 81).
yFor information about Microsoft Outlook User Interface options for
non-administrators, refer to Nortel Integrated Conference Bridge
Professional User Guide.
Telephone User Interface
The ICB Professional Telephone User Interface (TUI) lets
administrators and other users enter commands on a telephone keypad
to configure conferences.
yFor information about TUI options for administrators, see Telephone
User Interface (page 91).
yFor information about TUI options for non-administrators, refer to
Nortel Integrated Conference Bridge Professional User Guide.

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Nortel Integrated Conference Bridge Professional Administrator Guide
Browser User Interface
Overview The following figure depicts the logical layout of the Nortel Integrated
Conference Bridge Professional Browser User Interface (Web Browser)
administration system.

16 Browser User Interface
Standard 01.01 June 2007
Figure 1
Web Browser navigation flowchart - administration

Browser User Interface 17
Nortel Integrated Conference Bridge Professional Administrator Guide
Accessing the Web Browser
This section contains instructions on accessing the Web Browser and
changing the administrator's password.
General information
The ICB Professional Web Browser supports open access from
anywhere on the Internet, including gateways and firewalls. The ICB
Professional web server is accessed over an Ethernet connection. The
system does not support browsers running on Macintosh computers.
When using the Web Browser, do not disable the cookies function in the
browsers.
Preparing to use the Web Browser
Follow the steps below before using the Web Browser.
1 Check the web browser version.
⎯Netscape Communicator® users must run version 4 or later. To
check the version, choose Help > About Netscape.
⎯Microsoft Internet Explorer® users must run version 5 or later
with Service Pack 1. To check the version, select Help > About
Internet Explorer.
To upgrade the web browser, ask your system administrator about
the upgrade procedure.
2 Obtain the following information:
⎯your ICB Professional UserID name
⎯your ICB Professional login password
⎯the ICB Professional IP address (URL or DNS Name)
Logging in to the Web Browser
Follow the steps below to log in to the Web Browser.
1 Enter the ICB Professional IP address in the browser's Location or
Address field, and press Enter or Return.
The ICB Professional Login window opens. See following figure.

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Standard 01.01 June 2007
Note: By default, the ICB Professional Login window has a
generic image. Administrators can replace this image with their
own. See Customizing images (page 43).
Figure 2
ICB Professional Login window
2 Bookmark this URL for future use.
3 Click LOGIN.

Browser User Interface 19
Nortel Integrated Conference Bridge Professional Administrator Guide
The Network Password window opens. See following figure.
Figure 3
Network Password window
4 Enter your administrator ID in the User Name field.
5 Enter your six-digit administrator password in the Password field.
6 Select Save this password in your password list (optional).
7 Click OK.
Changing the administrator password
Follow the steps below to change the administrator password.
1 Log in to the Web Browser. See Logging in to the Web Browser
(page 17).
2 Click Change Password in the Console.

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Standard 01.01 June 2007
The Change Password window opens. See following figure.
Figure 4
Change Password window
3 Enter the current password in the Enter current password field.
4 Enter the new password in the New password field.
5 Reenter the new password in the Confirm new password field.
6 Click Submit.
Note: Save this password for future use.