Nortel Archive User manual

Nortel Archive
Installation Guide
Product Release 6.01 Standard 4.01 November 2007
297-2183-950

Nortel Archive
Installation Guide
Publication number: 297-2183-950
Product release: 6.01
Document release: Standard 4.01
Date: November 2007
Copyright © 2007 Nortel Networks. All Rights Reserved.
All materials provided herein are the exclusive property of Nortel Networks and its licensors.
Only expressly authorized individuals under obligations of confidentiality are permitted to
review materials in this document. By reviewing these materials, you agree to not disclose
these materials to any third party unless expressly authorized, and to protect the materials
as confidential and trade secret information. Any unauthorized review, retransmission,
dissemination or other use of these materials is strictly prohibited. If you are not authorized
to review these materials, please return these materials (and any copies) from where they
were obtained. All materials found herein are provided "AS IS" and without warranty of any
kind. Information is subject to change without notice.
Nortel Networks reserves the right to make changes in design or components as progress
in engineering and manufacturing may warrant.
The process of transmitting data and call messaging between the Meridian 1 and Nortel
Archive is proprietary to Nortel Networks. Any other use of the data and the transmission
process is a violation of the user license unless specifically authorized in writing by Nortel
Networks prior to such use. Violations of the license by alternative usage of any portion of
this process or the related hardware constitutes grounds for an immediate termination of the
license and Nortel Networks reserves the right to seek all allowable remedies for such
breach.
Nortel, the Nortel logo and the Globemark are all trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.

iv Nortel Archive
Revision history
November 2007 Standard 4.01. Added supported devices to chapter
2, Installation.
September 2007 Standard 4.0. Nortel Archive Installation Guide is
up-issued for Product Release 6.01.
March 2007 Standard 3.0. Nortel Archive Installation Guide is
up-issued for Product Release 6.0.2.
January 2007 Standard 2.0. Update to chapter 3, Configuring
Archive.
November 2006 Standard 1.0. Nortel Archive Installation Guide is
up-issued for Product Release 6.0.1.
July 2006 Nortel Archive Installation Guide reformatted
according to Nortel guidelines.

Installation Guide v
Contents
Getting Started 7
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How to get help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Software and documentation version numbering . . . . . . . . . . . . . . . . . . . . 11
Installation 13
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installation pre-requisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Upgrading to the current version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Configuring Archive 33
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Creating query templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Creating composite query templates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting up a campaign. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Archive post configuration procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Uninstalling Archive 65
Uninstalling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Events and Warnings 69
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Tomcat Server 75
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Directories and file structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Running Tomcat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Contents Standard 4.01
vi Nortel Archive
Time Synchronisation 81
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Index 85

Installation Guide 7
Chapter 1
Getting Started
In this chapter
About this guide 10
How to get help 11
Software and documentation version numbering 11

Getting Started Standard 4.01
8Nortel Archive
About this guide
This guide provides installation instructions for the Archive system.
Intended audience
This guide is designed for use by:
Nortel technical staff responsible for the installation and configuration of
Archive.
System Administrators responsible for system maintenance.
Additional references
The following documents contain additional information that you might find
helpful.
Archive Administration Guide
Viewer Installation Guide

November 2007 Getting Started
Installation Guide 9
How to get help
This section explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation was current at the time the product was
released. To get the latest documentation updates go to
http://www.nortel.com/documentation and navigate to the Nortel Quality
Monitoring and Contact Recording product.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is the Nortel
Support Web site:
http://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
download software and related tools
download technical documents, release notes, and product bulletins
sign up for automatic notification of new software and documentation
search the Support Web site and Nortel Knowledge Base for answers to
technical issues
open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information your require on the Nortel Technical
Support Web site, and you have a Nortel support contract, you can also get
help over the phone from a Nortel Solutions Center.

Getting Started Standard 4.01
10 Nortel Archive
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the Web site below to obtain the phone
number for your region:
http://www.nortel.com/callus
Getting help from a specialist by using an Express Routing
Code
You can use an Express Routing Code (ERC) to more quickly route your
call to the appropriate support specialist. To locate the ERC for your product
or service, go to:
http://www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, you can contact the technical support staff
for that distributor or reseller.