Nortel 3100 Series User manual

Nortel Mobile Communication 3100
Nortel Mobile Communication Client 3100 for
Windows Mobile User Guide

Nortel Mobile Communication 3100
Release: 3.0
Publication: NN42030-107
Document status: Standard 02.02
Document release date: November 2008
Copyright © 2008 Nortel Networks
All Rights Reserved
Printed in Canada
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Nortel, the Nortel logo, and the Globemark are trademarks of Nortel
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All other trademarks are the property of their respective owners.

Contents
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 3
Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Your new MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . 7
New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
MCC 3100 for Windows Mobile feature overview . . . . . . . . . . . 9
Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Supported network connections and devices . . . . . . . . . . 14
Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Cellular data plan use of MCC 3100 for Windows Mobile 16
Subscriber Identity Module (SIM) card . . . . . . . . . . . . . . . 17
Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing your MCC 3100 for Windows Mobile . . . . . . . . . 19
Installing or upgrading MCC 3100 for
Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing or upgrading from a computer . . . . . . . . . . . . . . 20
Installing the software over the air . . . . . . . . . . . . . . . . . . 22
Upgrading the software over the air . . . . . . . . . . . . . . . . . 24
Uninstalling MCC 3100 for Windows Mobile . . . . . . . . . . . . . 24
Obtaining the Log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Modifying the Microsoft ActiveSync settings . . . . . . . . . . . . . 26
Determining the MCC 3100 for
Windows Mobile software version . . . . . . . . . . . . . . . . . . . . . 28

Contents
4 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Configuring your MCC 3100 for Windows Mobile . . . . . . . 29
Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Advanced Configuration settings . . . . . . . . . . . . . . . . . . . . . . 32
Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Owner Information settings . . . . . . . . . . . . . . . . . . . . . . . 39
Buddy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Instant Messaging settings . . . . . . . . . . . . . . . . . . . . . . . . 44
Operating your MCC 3100 for Windows Mobile device . . 47
Starting and exiting MCC 3100 for
Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Turning off auto-login . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Hiding MCC 3100 for Windows Mobile . . . . . . . . . . . . . . . . . . 51
Overview of the main pane . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Main pane components . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Navigating screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Expanding and collapsing the program panes . . . . . . . . . 55
Summary and Detail views . . . . . . . . . . . . . . . . . . . . . . . . 55
Talk and end buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Change the screen orientation . . . . . . . . . . . . . . . . . . . . . 57
Call Alert mode and Phone Volume . . . . . . . . . . . . . . . . . . . . 57
Native dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Calling individuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Calling a number on the Quick Dial list . . . . . . . . . . . . . . 62

Contents
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 5
Placing an emergency call . . . . . . . . . . . . . . . . . . . . . . . . 64
Calling from the Buddy list . . . . . . . . . . . . . . . . . . . . . . . . 64
Calling from the History or Search panes . . . . . . . . . . . . 65
Moving an incoming call from your desk phone to
your mobile phone (Device Handoff) . . . . . . . . . . . . . . . . 65
Moving an incoming call from your mobile phone to
your desk phone (Device Handoff) . . . . . . . . . . . . . . . . . . 66
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Using the Mid-Call features . . . . . . . . . . . . . . . . . . . . . . . 67
Call Hold and Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Call Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Call Swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Speaker Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Three-Party Conference . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Managing buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Importing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Importing a buddy from the Search pane . . . . . . . . . . . . . 73
Viewing the Presence Status of buddies . . . . . . . . . . . . . 74
Adding a buddy to a group . . . . . . . . . . . . . . . . . . . . . . . . 76
Editing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Configuring your Presence Status . . . . . . . . . . . . . . . . . . . . . 77
Searching for people . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Performing a local search . . . . . . . . . . . . . . . . . . . . . . . . 80
Performing a corporate directory search . . . . . . . . . . . . . 81
Viewing search details . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Managing network connections . . . . . . . . . . . . . . . . . . . . 83
Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Adding a new group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Changing a group name . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Placing an Instant Conference call . . . . . . . . . . . . . . . . . . 86
Managing Instant Conferences . . . . . . . . . . . . . . . . . . . . 88

Contents
6 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Managing the instant conference history . . . . . . . . . . . . . . . . 91
Managing instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Sending an Instant Message . . . . . . . . . . . . . . . . . . . . . . 93
Receiving an Instant Message . . . . . . . . . . . . . . . . . . . . . 95
Tracking IM Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
History (Call Logs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Marking history entries as read . . . . . . . . . . . . . . . . . . . 100
Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Managing Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Tracking the status of your messages . . . . . . . . . . . . . . 101
Calling the voice mail system . . . . . . . . . . . . . . . . . . . . . 101
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Data connection between MCC 3100 for
Windows Mobile and MCG 3100 . . . . . . . . . . . . . . . . . . . . . 103
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Welcome
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 7
Welcome
This section contains the following topics:
•“Your new MCC 3100 for Windows Mobile” on page 7
•“New in this release” on page 7
•“MCC 3100 for Windows Mobile feature overview” on page 9
•“Language support” on page 11
•“Related publications” on page 11
Your new MCC 3100 for Windows Mobile
You can use Nortel Mobile Communication Client 3100 (MCC 3100) for
Windows Mobile to achieve real-time communication with the Nortel
Mobile Communication Gateway 3100 (MCG 3100) and Nortel
communication server. The term communication server means all
communication servers that MCC 3100 supports. For more information
about communications servers, see the MC 3100 Product Bulletin
www.nortel.com.
This document describes MCC 3100 for Windows Mobile.
New in this release
The following sections detail what’s new in Nortel Mobile Communication
Client 3100 for Windows Mobile User Guide (NN42040-107) for Mobile
Communication 3100 (MC 3100) Release 3.0.
Features
This release contains new information about Mid-call features.
•“Call Hold and Retrieve” on page 68
•“Call Mute” on page 68
•“Call Transfer” on page 68

Welcome
8 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
•“Call Swap” on page 69
•“Speaker Mode” on page 69
•“Three-Party Conference” on page 69
Other changes
The following updates occurred:
• Usability enhancements.
• Welcome section added, containing material from other sections.
• Getting Started section added, containing material from other
sections.
• Document reformatted following NCDS standards.
Revision history
September 2008
Standard 02.01. This document is issued for Nortel Mobile
Communication 3100 Release 3.0.
May 2008
Standard 01.03. This document is upissued for Nortel Mobile
Communication 3100 Release 2.1. Reissued with the new date
only.
April 2008
Standard 01.02. This document is upissued for Nortel Mobile
Communication 3100 Release 2.1. It addresses the group call
options in “Responding to an instant conference reminder”
on page 89.
April 2008
Standard 01.01. This document is issued to support Nortel Mobile
Communication 3100 Release 2.1.

Welcome
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 9
MCC 3100 for Windows Mobile feature
overview
MCC 3100 for Windows Mobile extends the enterprise collaboration
functionality to a mobile device by using a data (Internet) connection over
the cellular network.
You can perform the following tasks with MCC 3100 for Windows Mobile.
• Associate a single number with all of your outbound calls.
• Answer office calls on your mobile device.
• Manage your buddies using the MCC 3100 for Windows Mobile local
directory and the mobile device address book.
• Search for buddies in the Corporate Directory and in the MCC 3100
for Windows Mobile local directory.
• Track the presence status of other MCC 3100 mobility-enabled users.
• Set your own presence status.
• Use the event log (History) to view your most recent incoming and
outgoing calls, instant messages, and system events.
• Check your inbox for new voice mail messages.
• Receive a message waiting indication (MWI) when you receive a new
voice mail message.
• Create a group containing multiple buddies and initiate an instant
conference to the group members.
• Redirect your incoming calls to alternative contact locations (for
example, office, home, other).
• Send and receive instant messages with other MCC 3100 users.
• Download your configuration settings from the MCG 3100.
• Use the cellular network for voice and data (dependent on hardware
and software support).
• Communicate using any of the following methods:
— Dial a number from the keypad.
— Select a number on the Quick Dial list.

Welcome
10 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
— Select a buddy and choose how you want to contact them (voice
call or IM).
— Select a record in the history log, voice mail or IM sessions pane
and start a new communication session.
• Display the MCC 3100 for Windows Mobile in either landscape or
portrait view.
• Perform Emergency Service Dialing: When you dial an emergency
number such as 911, the system switches to the mobile device native
phone and places the call through the cellular network.
• Use the following call modes:
— Direct Outbound—Direct Outbound is the basic call mode. You
can initiate calls directly from your mobile device to other parties
by dialing or selecting buddies to call. This direct mode uses an
Outgoing Call Service DN to access the MCG 3100 in the
enterprise network.The MCG 3100 then dials the number entered
in the MCC 3100 for Windows Mobile by using the enterprise dial
plan.
— Call-me-First—Call-me-First is the advanced call mode. The Call-
me-First mode has several calling options, for example, outgoing
prefix, and calling locations. Call-me-First calls take two steps to
complete. First, the MCG 3100 calls you at a chosen location.
After you answer, the MCG 3100 initiates the call by calling the
number you entered in the MCC 3100 for Windows Mobile using
the enterprise dial plan.
• Use the following telephony features:
— call hold and retrieve
— supervised and unsupervised call transfer
— call swap
— caller ID/caller name display
— call timer
— conference call
For more information about Call Modes, see “Call modes” on
page 60.

Welcome
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 11
Note: If you are connected to a 3G network, you can exchange
instant messages and track presence while engaged in a voice call.
For more information about configuring your outgoing Call Service DN,
see “Initial configuration” on page 29.
Language support
MCC 3100 for Windows Mobile supports the following languages:
•Chinese
•Dutch
• English
•French
•German
• Japanese
• Norwegian
•Swedish
When you install the client loads using the over the air download method,
the system recommends a software load that matches the operating
system, features, and language of your device. You can download the
recommended software or you can select software for another language
(as long as your device supports the chosen language). For example, if
you change the language from English to French on the device, the
system will recommend a French load instead of an English load.
Related publications
The following publications relate to this document:
• Nortel Mobile Communication Client 3100 for Windows Mobile Quick
Reference (NN42030-107)
• Nortel Mobile Communication 3100 Planning and Engineering
(NN42030-200)

Welcome
12 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
• Nortel Mobile Communication 3100 Installation and Commissioning
(NN42030-300)
• Nortel Mobile Communication 3100 Release Notes (NN42030-404)
• Nortel Mobile Communication 3100 Administration and Security
(NN42030-600)

Getting Started
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 13
Getting Started
This section contains the following topics:
•“Before you begin” on page 13
•“Enterprise requirements” on page 13
•“Supported network connections and devices” on page 14
•“Network specifications” on page 15
•“Cellular data plan use of MCC 3100 for Windows Mobile” on
page 16
•“Subscriber Identity Module (SIM) card” on page 17
•“Battery life” on page 17
Before you begin
Before you install MCC 3100 for Windows Mobile, familiarize yourself with
the navigation and data entry methods for your mobile device.
Enterprise requirements
The MCC 3100 requires the following applications at the enterprise site:
• Mobile Communications Gateway 3100 (MCG 3100),
• Supported Enterprise Communication Server (ECS) programmed
with an account for each user.

Getting Started
14 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
Supported network connections and devices
MCC 3100 for Windows Mobile supports the following network
connections.
MCC 3100 for Windows Mobile supports the following devices.
Table 1: Supported network connections
Device
type Operating system Voice and data service availability
Service Cellular network
Cell only WM5 or later Voice Yes
Data Yes
Note: For cellular connections, the MCC 3100 for Windows Mobile
supports voice over GSM or CDMA and data over GPRS or
1xRTT.
Table 2: Supported mobile devices
Brand Model Operating
system
Motorola Q Windows
Mobile 5
(WM5)
Motorola Q (9h) Windows
Mobile 6
(WM6)
Palm 750wx WM5
Samsung Blackjack WM5
HP iPAQ hw69xx Series WM5
HP iPAQ 510 WM6
HTC TyTn WM5

Getting Started
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 15
For a list of the latest supported devices, see the MC 3100 Product
Bulletin at www.nortel.com.
Note 1: Select and use headsets that are designed to reduce
excessive sound pressure levels or acoustic shocks. Check that
headsets meet National or International Acoustic and Safety
requirements.
Note 2: Some devices have a physical keypad, and do not use the
touch screen for numeric entry. This document describes the touch
screen approach; for devices with a physical keypad, use the keypad
for numeric entry instead.
Network specifications
You must meet the following network specifications:
• Cellular network subscription
HTC TyTn WM6
HTC 6800 (Titan) WM5
HTC 6800 (Titan) WM6
HTC Universal WM5
HTC Apache WM5
HTC TyTn II WM6
HTC AT&T 8925/Tilt WM6
HTC S720 WM6
HTC S620 WM5
HTC S620 WM6
HTC S710 WM6
Table 2: Supported mobile devices
Brand Model Operating
system

Getting Started
16 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
• Cellular Internet access
Configuring the data connection and verifying cellular Internet
access
1. On the mobile device Main Menu, choose Start, Settings.
2. Select the Connections tab.
3. Enter the correct parameters, such as access point, user name, and
password.
4. Select Start, Internet Explorer to verify data connection.
Cellular data plan use of MCC 3100 for Windows
Mobile
Figure 3 "Cellular data plan usage" on page 16 shows the
approximate data usage for various MCC 3100 functions.
Sample calculation
Use the following assumption for a MCC 3100 user:
• 5 logon or logout attempts per day.
Table 3: Cellular data plan usage
Command Approximate Bytes
Login 1000
Logout 900
Call screening mode change 800
Incoming call notification 800
Incoming call answer 900
Outgoing call (Call-me-First) 1000
Outgoing call (Direct) 1000
MWI Update 500
Client polling (every 90 seconds) 700

Getting Started
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 17
• 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.
• 5 message waiting indicator updates per day.
The following calculation shows data usage per month, assuming 20 work
days per month:
Logon and logout attempts
((5 * 1000) + (5 * 900)) * 20 = 190 000 bytes
3 calls per hour (2 inbound, 1 outbound) during an 8 hour day
((2 * 800) + (2 * 900) + 1000) * 8 * 20 = 704 000 bytes
5 message waiting indicator updates
500 * 2 = 10 000 bytes
Client polling (every 90 seconds or 40 an hour)
40 * 700 * 24 hours * 30 days = 20 160 000 bytes
The sum of cellular data used per month is:
190 000 + 704 000 + 10 000 + 20 160 000 = 21 064 000 bytes.
Subscriber Identity Module (SIM) card
You can change the subscriber identity module (SIM) card in your device.
As long as the new SIM card supports a data connection, the device
sends the telephone number associated with the SIM to the MCG 3100
during the log on process. You continue to make and receive calls without
changing your client configuration. People calling you do not dial different
telephone numbers when you change SIM cards.
Battery life
The battery life of your MCC 3100 device will vary, depending on the
amount of use. While operating in standby mode, you can expect 24
hours standby time while connected to a 2G network, and 10 hours
standby time while connected to a 3G network.
There are many factors that affect battery life. If you have devices for
which you do not get the above standby time, then you should contact
Nortel Support to discuss the scenario.

Getting Started
18 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008

Installing your MCC 3100 for Windows Mobile
Nortel Mobile Communication Client 3100 for Windows Mobile User Guide 19
Installing your MCC 3100 for
Windows Mobile
This section contains the following topics:
•“Installing or upgrading MCC 3100 for Windows Mobile” on
page 19
•“Uninstalling MCC 3100 for Windows Mobile” on page 24
•“Obtaining the Log file” on page 25
•“Modifying the Microsoft ActiveSync settings” on page 26
•“Determining the MCC 3100 for Windows Mobile software
version” on page 28
This section provides the procedures you can use to install, upgrade, and
uninstall Nortel Multimedia Communication Client 3100 (MCC 3100) for
Windows Mobile on a supported mobile device. You install or upgrade
MCC 3100 for Windows Mobile using your computer or through the over
the air download.
Using your computer, you add the software to your computer, connect
your computer to your Windows Mobile device with a Universal Serial Bus
(USB) cable, and then install the software using the Desktop Manager.
Using the over the air download, you open a web browser on your
Windows Mobile device, access a Web site that lists the available
software loads, and then select and install the appropriate software for
your particular device. This method requires a Windows Mobile cellular
data plan.
Installing or upgrading MCC 3100 for
Windows Mobile
Install or upgrade MCC 3100 for Windows Mobile by using one of the
following methods:
•“Installing or upgrading from a computer” on page 20

Installing your MCC 3100 for Windows Mobile
20 NN42030-107 MC 3100 3.0 Standard 02.02 November 2008
•“Installing the software over the air” on page 22
•“Upgrading the software over the air” on page 24
Consult your system administrator for the preferred installation or
upgrade method.
Note 1: Disable sleep mode during the installation process.
Note 2: Before beginning the installation process, ensure that your
device has at least 10 MB of free hard drive space. If not, you will
have to quit the installation to free up additional space. You can add
more space by deleting unnecessary files or reducing the size of the
Internet Explorer cache.
Note 3: If you are upgrading from an earlier release, you must
perform an initial software installation, not an upgrade. After the
installation, update the Server IP/Host address on the Login
Information screen if instructed to do so by your system administrator.
Installing or upgrading from a computer
With this method, you add the software to your computer, connect your
computer to the mobile device with a USB cable, and then install the
software by using Microsoft ActiveSync.
To verify that the data connection between MCC 3100 for Windows
Mobile and Mobile Communication Gateway 3100 (MCG 3100) is
established, see “Data connection between MCC 3100 for Windows
Mobile and MCG 3100” on page 103.
See Table 4 "Software files" on page 20 to choose the software for
your mobile device.
Table 4: Software files
OS Form factor Software file
WM5 Pocket PC DesktopInstall-MCC3100-en-
WindowsMobile5-Pocket-PC-single.zip
WM5 Smartphone DesktopInstall-MCC3100-en-
WindowsMobile5-Smartphone-single.zip