Nortel Telephony Manager User manual

Nortel Communication Server 1000
Telephony Manager 3.0 Desktop
User Guide
Title page

2

Revision history
3
Revision history
July 2006
Standard 2.00.This document describes Telephony Manager
Release 3.0 Desktop Services.
March 2006
Standard 1.0. This document describes Telephony Manager
Release 3.0 Desktop Services.

Revision history
4

Contents
5
Contents
About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using Desktop Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
User Login page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Desktop Services pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
My Profile page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Telephone Details page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Header information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
General Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Directory Options section . . . . . . . . . . . . . . . . . . . . . . . . . 13
Features section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Keys section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Administration section . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Making changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Changing your password . . . . . . . . . . . . . . . . . . . . . . . . . 15
Changing data on the Telephone Details page . . . . . . . . 15
Validating and saving data changes . . . . . . . . . . . . . . . . 15
Scheduling synchronization . . . . . . . . . . . . . . . . . . . . . . . 16
Restoring data changes . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Assigning an Auto Dial key . . . . . . . . . . . . . . . . . . . . . . . 18
Deleting an Auto Dial key . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing the DN on a Call Forward key . . . . . . . . . . . . . 20
Changing a key type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Telecom Billing System web reporting . . . . . . . . . . . . . . . 23
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accessing TBS web reports . . . . . . . . . . . . . . . . . . . . . . . . . . 23
TBS web reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Report filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Contents
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TBS web reporting reports . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Extension Summary Report . . . . . . . . . . . . . . . . . . . . . . . 27
Extension Detail Report . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Extension Roll-Up Report . . . . . . . . . . . . . . . . . . . . . . . . . 28
Authorization Code Detail Report . . . . . . . . . . . . . . . . . . . 29
Authorization Code Roll-Up Report . . . . . . . . . . . . . . . . . 29
Frequently Called Numbers Report . . . . . . . . . . . . . . . . . 30
Frequently Called Locations Report . . . . . . . . . . . . . . . . . 31
Area Code Summary Report . . . . . . . . . . . . . . . . . . . . . . 31
Trunk Utilization Report . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Trunk Diagnostic Report . . . . . . . . . . . . . . . . . . . . . . . . . 33

About this document
7
About this document
The document applies to Telephony Manager (TM) 3.0.
This Nortel Technical Publication (NTP) contains information about
components and features provided by Telephony Manager 3.0. For more
information, go to the Nortel Support & Training web site:
www.nortel.com/support

About this document
8

Using Desktop Services
9
Using Desktop Services
Using Telephony Manager (TM) Desktop Services, you can view and
modify the configuration of your telephone using a web browser.
The web display provides information about the features and keys
configured on your telephone. Help text is also available for the functions
configured on your telephone.
Note: Your system administrator determines which features and
privileges you can use in Desktop Services. Contact your system
administrator for more information.
User Login page
Login security ensures protection against unauthorized entry and
enforces access privileges for users who are logged on.
Logging on to Desktop Services:
1. Start your web browser.
2. Enter the address provided by your system administrator.
The User Login page appears.
3. Enter the user ID and password provided by your system
administrator.
Your personal Desktop Services main page appears. See Figure 1 on
page 11.

Using Desktop Services
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Desktop Services pages
Each Desktop Services page contains the following four elements:
• navigation tree: Provides links to various Desktop Services pages.
• content frame: Displays a page based on your selection in the
navigation tree.
•Help: Accesses help information about Desktop Services.
•Logout: Logs you out of Desktop Services.
There are three types of Desktop Services pages:
•My Profile page: Contains general information about you (name,
department, address, and so on). See Figure 1 on page 11.
•Telephone Details page: Contains detailed information about your
telephones. Each of your telephones is identified by a prime Directory
Number (DN) in the navigation tree.
Note: If you have telephones on different systems, served by different
TM servers, you must log on to the different servers to access these
telephones.
•Other links: Contains additional links, if any, provided by your system
administrator.
My Profile page
The My Profile page is your main Desktop Services page. This page
contains general information about you. See Figure 1 on page 11. The
information is controlled by your system administrator. Click My Profile in
the navigation tree to return to this page at any time.