Nortel BCM 4.0 User manual

Telephone Features User Guide
BCM 4.0
Business Communications Manager
Document Status: Standard
Document Version: 03
Part Code: N0060608
Date: June 2006

Page 1
Telephone button icons
Use this guide as a quick reference for accessing the features of your telephone. More
application-specific feature information is available in the following documents:
• CallPilot Telephone Administration Guide for Voicemail features
• Contact Center Telephone Administration Guide for Call Center features
• BCM 4.0 System-wide Call Appearance (SWCA) Feature Card for SWCA features
• BCM 4.0 Hospitality Feature Card for Hospitality features
Your system administrator can inform you if any of these features are not available on your
telephone.
The digital phone’s Feature button is the Services key or a small globe icon. Other
telephones have different icons, or they display Feature above a display key, when feature
selection is available.
This book uses FEATURE to indicate pressing the Feature key is required before entering
a feature code. The table below shows which buttons to use on the different types of Nortel
telephones. Refer to each user card for specific details about each type of telephone.
Button Function Legacy telephones IP telephones
Feature , Display key
Hold , ,
Release
On- or Off-hook ,
Answer call
Telephones with line buttons:
Press the active line button or Intercom key, and lift handset.
Telephones with no buttons: Lift handset.
When using a headset on a T7316E phone or on an IP phone, press the
Headset button to answer a call. On models that do not have a Headset
button, connect the headset and answer a call by taking the phone off-
hook.
To answer a call using the handsfree feature, press the Handsfree key to
transfer a call from the handset/headset to the telephone speaker.
Soft Keys
Telephones with displays have softkeys located directly under the display.
The softkey labels are be shown in the telephone display. The Softkey
labels and functions change depending on the telephone model and, the
operation being performed.

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Note: If your telephone does not have access to all the features listed in this guide, then either
your telephone does not support the feature, or the feature has not been enabled on your
telephone. Your system administrator can provide details.
Symbols used in this guide:
This guide uses the following labels to indicate each type of configuration button:
•FEATURE indicates pressing the Feature key
•HOLD indicates pressing the Hold key (or equivalent)
•RLS indicates pressing the Release key (or equivalent)
The following symbols are used to indicate different types of phones. Within the text, the
symbols indicate features that are not supported, or that require different actions than the
standard digital phones:
* indicates 7000 and 7100 Digital phones and the IP Phone 2001

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Telephone features
Background
Music
FEATURE 86 Cancel: FEATURE #86
Listen to music (provided by an external source or an IP source connected
to the system) through your telephone speaker when you are not on a call.
Button Inquiry FEATURE *0
Check what feature is programmed on any button. Use when labeling
buttons.
Variances
* (shows DN)
Call Duration
Timer
FEATURE 77
Briefly display the approximate length of your current or most recent call.
Call Forward FEATURE 4 Cancel: FEATURE #4
Send your calls to another telephone in your system.
Call park FEATURE 74
Put a call on hold to enable you to answer the call from any telephone in
your system. The display shows a three-digit retrieval code.
To retrieve a parked call: press an intercom button and dial the retrieval
code.
Variances
* (Lift the handset or go on- or off-hook, and dial the retrieval code.)
Call Pickup,
directed
FEATURE 76 and the telephone number
Answer any ringing telephone.
Call Pickup,
group
FEATURE 75
Answer a call ringing at another telephone in your pickup group. The
external call ringing longest is answered first.
Call Queuing FEATURE 801
Answer the next call. If more than one call is waiting, priority is given to
incoming external calls over callback, camped, or transferred calls.
Camp-on FEATURE 82 and the extension number of the receiving telephone
Re-route a call to another telephone even if all the telephones lines are
busy.

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Class of Service
password
FEATURE 68 plus COS password
Change the dialing filters on a line or telephone, or gain external access to
your system. Dialing filters determine which numbers you can dial.
The COS password is provided by your System Administrator to change
your Class of Service.
Conference FEATURE 3
Establish a three-party conference call.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press FEATURE 3.
5. Press the line or intercom button of the first held call.
6. Press RLS to end the conference call.
Variances
*(Step 5 not required)
Establish a multi-party conference call (4 or more people).
1. Follow the steps to establish a three-party conference call.
2. Press the Newcall softkey, or press FEATURE 807. You can also use the
Intercom key if your set has one.
3. After the fourth call is answered, press FEATURE 3, and press the held
line.
4. Put the fourth call on hold and repeat steps 2 and 3 to add more calls to
the conference.
5. Press RLS to end the conference call.
To remove yourself from a conference permanently (unsupervised
conference):
Press FEATURE 70.
The other two callers remain connected. (Some external lines may not
support this feature.)
To put a conference on hold:
Press HOLD. The other two callers can still talk to each other.
Telephone features

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To split a conference:
Press the line or intercom button of one caller to consult privately while the
other caller is on hold.
Note: This feature is not available for multi-party conference calls.
To re-establish the conference: Press FEATURE 3.
To disconnect one party:
1. Press the line or intercom button for the caller you want to disconnect.
2. Press RLS.
3. Press the line or intercom button to resume your conversation with the
other caller.
To independently hold two calls:
1. Press the line or intercom button of the first caller.
2. Press HOLD. The second caller is automatically put on hold.
Note: This feature is not available for multi-party conference calls.
To re-establish the conference:
1. Retrieve one call from hold.
2. Press FEATURE 3.
3. Retrieve the second call from hold.
To send Hookswitch or DTMF during a conference call:
Either system telephone engaged in a three-way conference call over a
Network CLID or DS trunk can issue a hookswitch or DTMF dialing request
without leaving the conference, if the feature is enabled.
Note: This feature is not available for IP Phones 20xx.
– To hear DTMF tones on these telephones during dial, activate Long
Tones (FEATURE 808).
– To conference in another party through the trunk, use Link (FEATURE
71)
Contrast
adjustment
FEATURE *7 plus a number from 1 to 9 to adjust the display contrast.
Press HOLD to set your choice.
Telephone features

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Dialing modes FEATURE *82
Use the following steps to choose one of three modes of dialing listed:
1. Press FEATURE *82.
2. Press # to select the mode.
3. Press HOLD to store the mode.
Standard Dial: Select a line, then dial the number. (Standard Dial is
always available, even when another dialing mode is selected.)
Automatic Dial: Dial the number without choosing a line button first. Your
prime line is selected automatically for the call.
Pre-Dial: Dial the number, then press a line button to place the call. Edit
the number by pressing the volume bar before placing the call.
Do Not Disturb FEATURE 85 Cancel: FEATURE #85
When you are not on a call, prevent all incoming calls, except priority calls,
from ringing at your telephone. When you are on a call, block an incoming
priority call.
Group
Listening
FEATURE 802 Cancel: FEATURE #802
Use both the handset and speaker while you are on a call. To avoid elec-
tronic feedback, keep the handset away from the speaker during the call,
and press RLS to hang up.
Note: This feature is not available for phase 2 IP Phones or on models
1120E and 1140E.
Variances
* (not available)
Handsfree Handsfree/mute or Handsfree button
Press the key to transfer a call from the handset/headset to the telephone
speaker. If you lifted the handset, return it to the cradle.
Note: Handsfree speaker volume returns to the default volume set at the
telephone at the end of each call.
Variances
* (not available)
Hold Press HOLD
Temporarily suspend a call.
To retrieve a held call, press the line button for the held call.
Variances
* (Press HOLD to toggle between two calls.)
Telephone features

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Hold -
Exclusive
FEATURE 79 or FEATURE/HOLD
Temporarily suspend a call and prevent other telephones from picking it up.
Hold - Auto FEATURE 73 Cancel: FEATURE #73
Set your telephone to automatically put a call on Hold when you pick up a
second call, or prevent your telephone from doing so. Default is Yes
(feature is on).
Note: Telephones that have SWCA buttons must have this feature active
(set to Yes).
Language
choice
FEATURE *501: Select Primary Language for the telephone display.
FEATURE *502: Select Alternate Language for the telephone display.
FEATURE *503: Select Alternate Language 2 for the telephone display.
FEATURE *504: Select Alternate Language 3 for the telephone display.
Last Number
Redial
FEATURE 5
Automatically redial the last external telephone number that you dialed.
Line pools FEATURE 64
With a line pool, telephones can share several lines for making calls.
1. Press FEATURE 64 or an intercom button.
2. Enter a line pool access code. (See your System Administrator for a list.)
Variances
* (no intercom buttons)
Line
redirection
FEATURE 84 Cancel: FEATURE #84
Send calls arriving on an external line to another telephone outside your
system. (Some external lines do not support this feature. See your System
Administrator.)
Variances
* (not available)
Link FEATURE 71
Generate a Link signal to access a PBX or other host exchange.
Long Tones FEATURE 808
Generate a tone for as long as you hold down a button. This is used to
communicate with devices such as fax or answering machines. Long tones
are only in effect for your current call.
Telephone features

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Messages FEATURE 1 Cancel: FEATURE #1
Send a message to another telephone within your system.
To view and reply to your messages:
1. Press FEATURE 65.
2. Press * and # to view your message list.
3. Press 0 to call the person who left you the message.
To erase a message:
Press HOLD while viewing a message.
Moving line
buttons
FEATURE *81
Change the position of your line or hunt group buttons.
1. Press FEATURE *81.
2. Press the line button that you want to move.
3. Press the button to which you want to move the line.
4. Press RLS. The two buttons are exchanged.
5. Update the button label strip on your telephone.
Line buttons cannot be exchanged with intercom, answer DN, or handsfree
buttons.
Variances
* (not available)
Mute Handsfree/mute or Mute button
Press this button when you do not want the caller to hear anything from
your side of a handsfree call. The display light beside the button blinks
when the call is muted. The mute button on the T-series and i-series
telephones mutes all types of calls.
Page announcement note: A call retrieved from hold after a page
announcement does not necessarily remain muted.
Variances
* (not available or set-based)
Name and
number block
FEATURE 819 Cancel: FEATURE #819
Block either outgoing name or number, or both, for a specific call.
Telephone features