Nortel ICS 6.1 User manual

1-800-4 NORTEL
www.nortel.com/norstar
P0603544 02
Printed in Canada
Norstar and Meridian are trademarks of Nortel Networks
© Copyright Nortel Networks 2003
Compact ICS 6.1
System
Coordinator
Guide

P0603544 02 Compact ICS 6.1 System Coordinator Guide
Table of Contents
Getting started with Norstar 15
Using this guide 15
Understanding programming 15
Before you start 16
What you’ll need to do programming 17
Using Buttons 17
Using the buttons under the display 20
The programming overlay 21
A map for working in programming 24
Programming map (page 1) 25
Starting and ending a session 27
Ending a session 28
Frequently used programming operations 29
Changing the time and date on the display 29
Adding or changing a system speed dial 31
Program a name for a speed dial 33
Changing the name of a telephone 34
Changing the name of a line 36
Making changes to Call Forward No Answer 37
Making changes to Call Forward on Busy 39
Making Changes to Do Not Disturb on Busy 40
What would you like to do next? 42
Answering calls 43
Answering incoming calls with Hunt Groups 43
Answering an incoming call 43
Line buttons 44
What line indicators mean 44
Rings you may hear 45
Sorting calls by distinctive ring patterns 46

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Answering calls at a prime telephone 46
Expanding telephone button capacity 47
Using a CAP module 48
Using a KIM as a central answer position 49
Release button 53
Hearing aid compatibility 53
Viewing information about a call on the display 54
Using Call Information for a particular call 54
Displaying Call Information before or after answering 55
Displaying Call Information for a call on hold 55
Making Call Display information appear automatically at a
telephone 56
Changing what information is shown first about a call 56
Picking up a call ringing at another telephone 57
Answering any ringing telephone using Directed Pickup 57
Answering any ringing telephone using Group Pickup 57
Changing a pickup group for a set 58
Answering a call usingTrunk Answer 59
Answer DNs and Answer keys 60
Creating a Conference Call 61
Disconnecting one party 61
Independently holding two calls 62
Putting a conference on hold 62
Splitting a conference 63
Removing yourself from a conference 63
Listening to a call as a group 64
Canceling Group Listening 64
Using handsfree/mute 65
Answering calls without lifting the handset 65
Making calls without lifting the handset 66
Muting handsfree 66
Changing a regular call to handsfree 66
Changing a handsfree to a regular call 66
Using handsfree 67
Changing handsfree for a telephone 68

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P0603544 02 Compact ICS 6.1 System Coordinator Guide
Changing handsfree answerback for a telephone 69
Turning Privacy on or off for a call 70
Creating a conference by releasing privacy 70
Making a call private 70
Checking call length using Call Duration Timer 71
Disconnecting by accident 71
Making calls 73
Choosing a line using a line button 75
Line pools 75
Using a line pool to make a call 76
Programming a memory button with a line pool feature code
76
Making calls from an ISDN terminal 77
Changing how you dial your calls 77
Using Standard Dial 77
Using Automatic Dial 77
Using Pre-dial 78
When the internal number you have called is busy 78
Priority Call 78
Using Ring Again 80
Auto Attendant 83
System Answer 83
Custom Call Routing (CCR) 84
CCR groups 84
Direct extension dialing 85
Customizing System Answer and CCR 85
Turning System Answer on or off 86
Turning CCR on or off 87
Choosing the attendant telephone 87
Changing the language for System Answer and CCR 88
Setting ring delay before System Answer takes a call 89
Setting the ring delay before CCR greeting answers 89
Adding/removing telephones from CCR groups 90

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Using the pre-recorded greetings 91
Using customized greetings for System Answer and CCR 91
Time available for customized greetings 93
Recording customized greetings for System Answer and
CCR greetings 94
Programming or changing CCR destinations 96
Testing your custom System Answer and CCR 96
Time savers for making calls 97
Storing a number on a memory button for Autodial 97
Using intercom as the line for Autodial 98
Using Last Number Redial 99
Preventing a telephone from using Last Number Redial 99
Using Speed Dial 100
Changing and adding System Speed Dials 101
Adding or changing a User Speed Dial 101
Making a speed dial call 102
Using Saved Number Redial 103
Saving a number 103
Dialing a saved number 103
Preventing a telephone from using Saved Number Redial
103
Handling many calls at once 105
Using Hold 105
Retrieving a held call 105
Holding automatically 105
Listening on hold 105
Holding a call exclusively 106
Using Call Queuing 106
Using system-wide call appearance (SWCA) 107
Incoming calls 108
Outgoing calls 109
No free call keys 110
Transferring calls 111
Using the transfer feature 111

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Transferring a call 111
Transferring external calls 112
Canceling a transfer 112
Using Camp-on 114
Parking a call 115
Retrieving a parked call 115
Using Call Park 116
Using Callback 117
Forwarding your calls 119
Forwarding your calls to with Norstar 119
Canceling Call Forward 119
Using Call Forward at your telephone 119
Overriding Call Forward 120
Changing the automatic Call Forward settings 120
Changing Forward no answer 120
Changing the delay before a call is forwarded 120
Forward on busy 121
DND on Busy 121
Call Forward and Voice Mail 122
Line Redirection 123
Turning on Line Redirection 123
Canceling Line Redirection 124
Allowing a telephone to redirect calls 124
Turning the redirect ring for a telephone on or off 125
How Line Redirection is different from Call Forward 127
Using Line Redirection 127
Communicating in the office 129
Paging 129
Making a page announcement 129
Activating and deactivating the ability to page 130
Creating page zones 130
Using Page with external paging equipment 132
Sending messages using the display 132
Sending a message 132

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Canceling a message you have sent 133
Viewing your messages 133
Replying to a message 133
Removing items from your message list 134
Viewing messages you sent 134
Using Voice Call 136
Making a Voice Call 136
Answering a Voice Call without touching your telephone 136
Preventing Voice Calls to your telephone using Voice Call
Deny 137
Tracking your incoming calls 139
Using Call Log 139
Call Log options 140
Logging a call manually 140
Deleting old log items (autobumping) 141
Viewing your Call Log 141
Viewing a Call Log item 141
Erasing log items 141
Making a call using Call Log 142
Creating a password to your Call Log 142
Changing your Call Log password 143
Deleting an assigned password 143
Programming a telephone to log calls automatically 143
Using Voice mail 145
Customizing your telephone 147
Finding out what a button does using Button Inquiry 147
Making the display darker or lighter using Contrast adjustment
147
Changing the language on the display 148
Programming a feature code onto a memory button 149
Programming feature buttons 149
Erasing a feature button 149
Labeling your set 151
Applying button labelling 151

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Business Series Terminals 151
Identifying the telephones 152
T7316E Business Series Terminal button defaults 153
T7316 Business Series Terminal button defaults 155
M7310 telephone button defaults 157
Default button assignments 161
Moving line buttons 162
Changing the type of ring 163
Adjusting the Ring volume 163
Hiding the message or calls indication 163
Restoring the messages and calls indication 163
User Preferences 165
Using User Preferences 165
Changing button programming 166
Changing a User Speed Dial 167
Changing Call Log options 168
Changing how calls are dialed 168
Changing the language used on the display 168
Making the display lighter or darker 168
Changing the ring on the telephone 168
Programming Hunt Groups 171
Adding or removing members from a group 172
Moving members of a group 173
Assigning or unassigning lines to a group 174
Setting the distribution mode 175
Setting the hunt delay 176
Programming busy line setting 176
Programming the queue time-out 177
Programming the overflow set 177
Setting the name 178
Allowing/disallowing an auxiliary ringer 178
Assigning a distinctive ring pattern to a Hunt Group 179
Using Silent Monitor 180

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Feature notes 182
Using the Hospitality features 185
Hospitality passwords 185
Desk pswd 185
Cond pswd 186
Room/desk information 186
Programming room information 187
Using the room/set programming 188
Programming the alarm feature 190
Using the Administration set to control alarms 191
Using the alarm 192
Canceling an alarm 192
Turning off an alarm 193
Telephone features 195
Installing Business Series Terminals 195
Mounting a Business SeriesTerminal on the wall 196
Installing Norstar telephones 198
Naming a telephone or a line 200
Moving telephones 200
Stopping calls from ringing at your telephone: Do Not Disturb
(DND) 201
Stopping calls 201
Refusing to answer a call 201
Canceling Do Not Disturb 201
Using Do Not Disturb 201
Using Background Music 202
Turning Background Music off 202
Using the device attached to the internal analog terminal
adapter 203
Using a data communication device with th e I-ATA 208
Turning off tones that can interfere with data transmissions
208
Programming answering machines or modems to answer
calls automatically 209

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Using the I-ATA with modems and fax machines 209
Troubleshooting for the device attached to the I-ATA 209
ISDN 211
ISDN BRI 211
Line access from an ISDN terminal 212
ISDN BRI features 212
Network Name Display for BRI 212
Name and number blocking for BRI 213
Service provider features 213
Call Forward 213
Canceling Call Forward 213
Calling the number your calls are forwarded to 214
Automatic Call Back 214
Automatic Recall 214
MCID (profile 2) 214
Network Call Diversion (profile 2) 215
ISDN BRI terminals 215
ISDN applications 216
Videoconferencing and video telephony 216
Desktop conferencing 216
File transfer 216
Telecommuting 216
Group 4 fax 216
Remote LAN access 216
Leased line backup 217
LAN to LAN bridging 217
Internet and database access 217
Using System features 219
Using alternate or scheduled services 219
Preventing certain calls from being made 219
Making additional telephones ring 219
Changing the lines used by outgoing calls 219
Turning Services on and off 220
An example of how to turn on a Service manually 221

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Turning Services on and off using feature codes 221
Viewing the active Services from a two-line display
telephone 222
Viewing the active Services from a one-line display
telephone 223
Using passwords 225
Using a Basic password 225
Changing passwords 226
Clearing a Call Log password 226
Hospitality passwords 227
Silent Monitor password 227
Using special telephones 228
Direct-dial 228
Changing the direct-dial telephone assignments 228
Hotline 229
Bypassing a Hotline 229
Making a telephone a hotline telephone 229
Control telephone 230
SM Supervisor 230
Using Set lock 231
Changing Set Lock programming for a telephone 231
Using an auxiliary ringer 232
Turning the auxiliary ringer for a telephone on or off 232
Using Host System dialing signals 233
Link 233
Preventing a telephone from using Link 233
Pause 234
Long Tones 234
Programmed Release 235
Run/Stop 235
Wait for Dial Tone 236
Using tone dialing for a call 236
Using your Norstar system from an external location 237
Controlling access to your Norstar system 237
Direct inward system access (DISA) 238
Class of Service (COS) 238

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Maintaining security 238
Accessing Norstar remotely over the public network 239
Tones 239
Using Class of Service (COS) passwords 240
General System features 243
Disconnect supervision 243
Hunt Groups 243
Internal numbers 243
Line assignment 244
Target line 244
Line pools 245
Overflow call routing 245
M7100 and T7100 telephones 245
Memory buttons 246
One-line display 246
Prime line 247
Private lines 247
Volume bar 247
Troubleshooting 249
Using the alarm telephone 249
Reporting and recording alarm codes 249
Testing the telephone 249
Testing the telephone display 250
Testing the telephone buttons 250
Testing the speaker in the telephone handset 250
Testing the telephone headset 251
Testing the telephone speaker 251
Testing the power supply to a telephone 251
Common feature displays 253
Index 257
Backup programming overlays 277

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/ 15
Getting started with Norstar
Your Norstar digital key system has many powerful features that
can be customized to keep up with changes in your workplace.
Using this guide
The person who is responsible for adding or moving telephones
or making changes to the system is called the system coordinator.
This guide is designed to give you all the information that is
required to carry out system coordinator tasks.
The first section contains step-by-step instructions about
changing the time and date, deciding how many rings it takes
before a call is forwarded, and other day-to-day programming.
Once you understand these basic steps, you can move on to the
many other features described in the second section of the guide,
and refer to the first section only from time to time.
You can look at the contents page for an overview of the features
that are available, or check the index for specific features or for
messages displayed on your telephone.
Understanding programming
When your system is installed, your installer or customer service
representative programs it to work with your telephone lines,
with your private network, if you have one, and with optional
equipment. They customize the system for your office. All
programming is recorded in the Norstar Programming Record.

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You may want to further customize your system. For example,
you can change how some features work, or adapt the system to
changes in your office. Programming allows you to change
settings that probably need to be updated regularly because of
staff turnover or new business contacts. You can also assign
features and program buttons on individual telephones.
There are four ways to customize and maintain your Norstar
system:
• Initial programming is done for you by your installer or
customer service representative. It deals mostly with how
the system interacts with lines, telephones, and other
equipment.
• Your programming as a system coordinator changes how
features work for the system, as needed. It requires a
system coordinator password.
• A basic programming password is available to allow
individuals other than the system coordinator to make
changes without giving access to sensitive programming
capabilities.
• Personal programming is available to anyone through the
Feature button on their telephone. It allows individuals to
change how their telephone works to suit themselves.
Before you start
Before you begin programming, plan what changes you want to
make. Record the changes in the Norstar Programming Record
so that you have the information at hand. For example, if you are
going to program system speed dial numbers, fill out the page in
the Norstar Programming Record so that you have all the
numbers and codes handy once you start programming.

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P0603544 02 Compact ICS 6.1 System Coordinator Guide
What you’ll need to do programming
Programming is performed using a telephone that can show two
lines of information on the display. Examples of telephones with
two-line displays are shown on page 17.
You need a programming overlay to show which buttons to press
when you are doing programming. See ‘‘The programming
overlay’’ on page 21.
When you use a telephone for programming, it is taken out of
service. This means it is unable to receive or make calls, and the
call forward features do not work. Do not use the main reception
telephone for programming because you may lose incoming
calls.
Using Buttons
The two-line telephone you use for everyday calling is used for
changes and maintenance. Examples of telephones with two-line
displays are shown in the illustration below.
Business Series Terminal T7316

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Business Series Terminal T7316E
Norstar two-line display telephones
The next illustration numbers the buttons that are used for both
day-to-day communication and programming on the T7316E
telephone.
M7310
M7324

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P0603544 02 Compact ICS 6.1 System Coordinator Guide
Business Series Terminal buttonss
Display Shows instructions for everyday calling as well as for
programming.
Display buttons Have a variety of uses. The current use is shown on the
display above each button.
Dialpad
Used for dialing numbers when you are making calls.
For programming, the dialpad is also used for entering
numbers and letters
Memory buttons Dial a number or feature code stored on the button.
Feature button Allows you to enter a feature code while using or
programming the telephone.
Hold button Puts an active call on hold.
Release button Hangs up an active call or ends programming.
Volume rocker
switch
Turns the volume you hear through the handset up or
down. During programming this switch is used to adjust
settings, such as for the display contrast.
Mute Mutes the transmitter in the handset.
9
11
10
1
2
3
4
54
6
7
8
1
2
3
4
5
6
7
8
9

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This guide shows the icons for Business Series Terminal buttons on the
programming telephones. Your telephone may have different labels, or the
buttons in slightly different locations. Refer to the table below for
comparable Norstar icons,
Using the buttons under the display
The three display buttons are used both for telephone features
and programming, but what each button does depends on what
the display shows. Some display instructions that you may see
when making changes on the system are OK, CHANGE or COPY. In
this guide, display button instructions are underlined.
Display buttons
Handsfree Allows you to hear a caller without lifting the handset or
wearing a headset. (T7316E only).
Headset Activates the headset feature.
Business Series Terminals
T7316, T7316E Button description
Norstar telephones
M7310, M7324
²
Feature ƒ
Handsfree: (T7316E)
Mute:
Handsfree/Mute ©
³ ú
Hold ˙
Ã
Volume Control √
¨
Release ®
10
11
display button
display text
display button command