Nortel ICS 6.1 User manual

1-800-4 NORTEL
www.nortel.com/norstar
P0603544 02
Printed in Canada
Norstar and Meridian are trademarks of Nortel Networks
© Copyright Nortel Networks 2003
Compact ICS 6.1
System
Coordinator
Guide

P0603544 02 Compact ICS 6.1 System Coordinator Guide
Table of Contents
Getting started with Norstar 15
Using this guide 15
Understanding programming 15
Before you start 16
What you’ll need to do programming 17
Using Buttons 17
Using the buttons under the display 20
The programming overlay 21
A map for working in programming 24
Programming map (page 1) 25
Starting and ending a session 27
Ending a session 28
Frequently used programming operations 29
Changing the time and date on the display 29
Adding or changing a system speed dial 31
Program a name for a speed dial 33
Changing the name of a telephone 34
Changing the name of a line 36
Making changes to Call Forward No Answer 37
Making changes to Call Forward on Busy 39
Making Changes to Do Not Disturb on Busy 40
What would you like to do next? 42
Answering calls 43
Answering incoming calls with Hunt Groups 43
Answering an incoming call 43
Line buttons 44
What line indicators mean 44
Rings you may hear 45
Sorting calls by distinctive ring patterns 46

iv / Table of Contents
Compact ICS 6.1 System Coordinator Guide P0603544 02
Answering calls at a prime telephone 46
Expanding telephone button capacity 47
Using a CAP module 48
Using a KIM as a central answer position 49
Release button 53
Hearing aid compatibility 53
Viewing information about a call on the display 54
Using Call Information for a particular call 54
Displaying Call Information before or after answering 55
Displaying Call Information for a call on hold 55
Making Call Display information appear automatically at a
telephone 56
Changing what information is shown first about a call 56
Picking up a call ringing at another telephone 57
Answering any ringing telephone using Directed Pickup 57
Answering any ringing telephone using Group Pickup 57
Changing a pickup group for a set 58
Answering a call usingTrunk Answer 59
Answer DNs and Answer keys 60
Creating a Conference Call 61
Disconnecting one party 61
Independently holding two calls 62
Putting a conference on hold 62
Splitting a conference 63
Removing yourself from a conference 63
Listening to a call as a group 64
Canceling Group Listening 64
Using handsfree/mute 65
Answering calls without lifting the handset 65
Making calls without lifting the handset 66
Muting handsfree 66
Changing a regular call to handsfree 66
Changing a handsfree to a regular call 66
Using handsfree 67
Changing handsfree for a telephone 68

Table of Contents / v
P0603544 02 Compact ICS 6.1 System Coordinator Guide
Changing handsfree answerback for a telephone 69
Turning Privacy on or off for a call 70
Creating a conference by releasing privacy 70
Making a call private 70
Checking call length using Call Duration Timer 71
Disconnecting by accident 71
Making calls 73
Choosing a line using a line button 75
Line pools 75
Using a line pool to make a call 76
Programming a memory button with a line pool feature code
76
Making calls from an ISDN terminal 77
Changing how you dial your calls 77
Using Standard Dial 77
Using Automatic Dial 77
Using Pre-dial 78
When the internal number you have called is busy 78
Priority Call 78
Using Ring Again 80
Auto Attendant 83
System Answer 83
Custom Call Routing (CCR) 84
CCR groups 84
Direct extension dialing 85
Customizing System Answer and CCR 85
Turning System Answer on or off 86
Turning CCR on or off 87
Choosing the attendant telephone 87
Changing the language for System Answer and CCR 88
Setting ring delay before System Answer takes a call 89
Setting the ring delay before CCR greeting answers 89
Adding/removing telephones from CCR groups 90

vi / Table of Contents
Compact ICS 6.1 System Coordinator Guide P0603544 02
Using the pre-recorded greetings 91
Using customized greetings for System Answer and CCR 91
Time available for customized greetings 93
Recording customized greetings for System Answer and
CCR greetings 94
Programming or changing CCR destinations 96
Testing your custom System Answer and CCR 96
Time savers for making calls 97
Storing a number on a memory button for Autodial 97
Using intercom as the line for Autodial 98
Using Last Number Redial 99
Preventing a telephone from using Last Number Redial 99
Using Speed Dial 100
Changing and adding System Speed Dials 101
Adding or changing a User Speed Dial 101
Making a speed dial call 102
Using Saved Number Redial 103
Saving a number 103
Dialing a saved number 103
Preventing a telephone from using Saved Number Redial
103
Handling many calls at once 105
Using Hold 105
Retrieving a held call 105
Holding automatically 105
Listening on hold 105
Holding a call exclusively 106
Using Call Queuing 106
Using system-wide call appearance (SWCA) 107
Incoming calls 108
Outgoing calls 109
No free call keys 110
Transferring calls 111
Using the transfer feature 111

Table of Contents / vii
P0603544 02 Compact ICS 6.1 System Coordinator Guide
Transferring a call 111
Transferring external calls 112
Canceling a transfer 112
Using Camp-on 114
Parking a call 115
Retrieving a parked call 115
Using Call Park 116
Using Callback 117
Forwarding your calls 119
Forwarding your calls to with Norstar 119
Canceling Call Forward 119
Using Call Forward at your telephone 119
Overriding Call Forward 120
Changing the automatic Call Forward settings 120
Changing Forward no answer 120
Changing the delay before a call is forwarded 120
Forward on busy 121
DND on Busy 121
Call Forward and Voice Mail 122
Line Redirection 123
Turning on Line Redirection 123
Canceling Line Redirection 124
Allowing a telephone to redirect calls 124
Turning the redirect ring for a telephone on or off 125
How Line Redirection is different from Call Forward 127
Using Line Redirection 127
Communicating in the office 129
Paging 129
Making a page announcement 129
Activating and deactivating the ability to page 130
Creating page zones 130
Using Page with external paging equipment 132
Sending messages using the display 132
Sending a message 132

viii / Table of Contents
Compact ICS 6.1 System Coordinator Guide P0603544 02
Canceling a message you have sent 133
Viewing your messages 133
Replying to a message 133
Removing items from your message list 134
Viewing messages you sent 134
Using Voice Call 136
Making a Voice Call 136
Answering a Voice Call without touching your telephone 136
Preventing Voice Calls to your telephone using Voice Call
Deny 137
Tracking your incoming calls 139
Using Call Log 139
Call Log options 140
Logging a call manually 140
Deleting old log items (autobumping) 141
Viewing your Call Log 141
Viewing a Call Log item 141
Erasing log items 141
Making a call using Call Log 142
Creating a password to your Call Log 142
Changing your Call Log password 143
Deleting an assigned password 143
Programming a telephone to log calls automatically 143
Using Voice mail 145
Customizing your telephone 147
Finding out what a button does using Button Inquiry 147
Making the display darker or lighter using Contrast adjustment
147
Changing the language on the display 148
Programming a feature code onto a memory button 149
Programming feature buttons 149
Erasing a feature button 149
Labeling your set 151
Applying button labelling 151

Table of Contents / ix
P0603544 02 Compact ICS 6.1 System Coordinator Guide
Business Series Terminals 151
Identifying the telephones 152
T7316E Business Series Terminal button defaults 153
T7316 Business Series Terminal button defaults 155
M7310 telephone button defaults 157
Default button assignments 161
Moving line buttons 162
Changing the type of ring 163
Adjusting the Ring volume 163
Hiding the message or calls indication 163
Restoring the messages and calls indication 163
User Preferences 165
Using User Preferences 165
Changing button programming 166
Changing a User Speed Dial 167
Changing Call Log options 168
Changing how calls are dialed 168
Changing the language used on the display 168
Making the display lighter or darker 168
Changing the ring on the telephone 168
Programming Hunt Groups 171
Adding or removing members from a group 172
Moving members of a group 173
Assigning or unassigning lines to a group 174
Setting the distribution mode 175
Setting the hunt delay 176
Programming busy line setting 176
Programming the queue time-out 177
Programming the overflow set 177
Setting the name 178
Allowing/disallowing an auxiliary ringer 178
Assigning a distinctive ring pattern to a Hunt Group 179
Using Silent Monitor 180

x/ Table of Contents
Compact ICS 6.1 System Coordinator Guide P0603544 02
Feature notes 182
Using the Hospitality features 185
Hospitality passwords 185
Desk pswd 185
Cond pswd 186
Room/desk information 186
Programming room information 187
Using the room/set programming 188
Programming the alarm feature 190
Using the Administration set to control alarms 191
Using the alarm 192
Canceling an alarm 192
Turning off an alarm 193
Telephone features 195
Installing Business Series Terminals 195
Mounting a Business SeriesTerminal on the wall 196
Installing Norstar telephones 198
Naming a telephone or a line 200
Moving telephones 200
Stopping calls from ringing at your telephone: Do Not Disturb
(DND) 201
Stopping calls 201
Refusing to answer a call 201
Canceling Do Not Disturb 201
Using Do Not Disturb 201
Using Background Music 202
Turning Background Music off 202
Using the device attached to the internal analog terminal
adapter 203
Using a data communication device with th e I-ATA 208
Turning off tones that can interfere with data transmissions
208
Programming answering machines or modems to answer
calls automatically 209