Nortel Meridian M3902 User manual

Nortel Knowledge Network
Enterprise Voice Solutions Customer Documentation
Meridian Digital
Telephones
M3902
M3903
M3904
Quick Reference Guide

38
While you are away from your desk: Call Forward

i
Table of Contents
The M3902, M3903, and M3904 Meridian
Digital Telephones 1
Your Telephone Call Features 3
Auto Dial ..................................................................................................3
Make a Call ..............................................................................................4
Make a call while on-hook .......................................................................5
Redial last number called ........................................................................5
Ring Again ...............................................................................................6
Use Hot Line ............................................................................................7
Use Speed Call ........................................................................................7
Receive a call 9
Place a call on Hold .................................................................................9
Transfer a call ........................................................................................10
Handle multiple calls 11
Use Call Waiting ....................................................................................11
Forward a call ........................................................................................12
Additional call features 13
Use Call Pickup .....................................................................................13
Set up a Conference call .......................................................................14
Join a Call ..............................................................................................15
Activate Group listening .........................................................................15
Options 17
Select a language ..................................................................................18
Change a feature key label ....................................................................19
Contrast adjustment ..............................................................................20
Volume adjustment ................................................................................21
Choose Ring type ..................................................................................21
Set Call log option (M3903 and M3904) ................................................22
Use Caller ID name match (M3904) ......................................................22
Use Live dial pad (M3904) .....................................................................23
Area code setup ....................................................................................23

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Table of Contents
Set Call timer .........................................................................................24
Format time and date .............................................................................24
Set Key click ..........................................................................................25
Use Headset External Alerter and Recorder Interface
(M3903 and M3904) ...............................................................................26
Call indicator light ...................................................................................26
On-hook default path .............................................................................27
Display diagnostics ................................................................................27
Activate Group listening .........................................................................28
Set Meridian Communications Adapter controls ....................................28
Directory display and controls (M3903 and M3904) 29
Specialized Keys ....................................................................................29
Access your Directory applications ........................................................30
Directory password protection ...............................................................31
Call Log (M3903 and M3904) 33
Use the Call Log ....................................................................................33
Redial List (M3903 and M3904) .............................................................34
Use the Personal Directory (M3904) 35
Add a Personal Directory entry ..............................................................35
Add an incoming call ..............................................................................36
Add an outgoing call ..............................................................................36
Delete or edit an entry ............................................................................37
Delete your Personal Directory ..............................................................38
Use the Directory to make a call (M3904) ..............................................38
Use Card View .......................................................................................39
Copy a number from the Redial list ........................................................39
Search an entry ......................................................................................40
Secure your telephone 41

1
The M3902, M3903, and M3904 Meridian Digital Telephones
The M3902, M3903, and M3904 Meridian
Digital Telephones
There are five models in the M3900 Series Meridian Digital Telephone Portfolio.
This document describes the M3902, M3903, and M3904 features and how to
use them. For user information on the M3901, refer to the M3900 Series
Meridian Digital Telephone User Guide. For information on the M3905, refer to
the M3905 Call Center Meridian Digital Telephone User Guide.
The M3902 has one Line Key, and three Programmable Feature Keys
(Self-labeled).
M3902
553-8624
Message Waiting Light
LCD Indicator
Programmable
Feature Keys
(Self-Labeled)
Navigation Keys
Handsfree Key
Volume Control Bar LED
LED
One Line
Options
Message
Transfer
Hold
Goodbye
Mute

2
The M3902, M3903, and M3904 Meridian Digital Telephones
The M3903 has two Programmable Line/Feature Keys (Self-labeled) with two
features or lines configured on each key. The M3903 also has four Programmable
Feature Keys (Self-labeled) with three features on each key.
M3903
The M3904, has six Programmable Line/Feature Keys (Self-labeled), with two
features or lines configured on each key. The M3904 also has four Programmable
Feature Keys (Self-labeled) with three features on each key.
M3904
553-8625
Mute
Message Waiting Light
LCD Indicator
Goodbye
Hold
Volume Control Bar
Programmable Feature
Keys (Self-Labeled)
Navigation Keys
Options
Quit
Copy
Handsfree Key
LED
LED
Programmable Line/
Feature Keys
(Self-Labeled)
Fixed Feature Keys
Headset
Message
Call Log
Applications
Shift
Message Waiting Light
LCD Indicator
Goodbye
Hold
Volume Control Bar
Fixed Feature Keys
Programmable
Feature Keys
(Self-Labeled)
Navigation Keys
Options Quit
Copy
Handsfree Key
LED
Programmable Line/
Feature Keys
(Self Labeled)
LED
Directory Log
Message
Headset
Shift
Applications
Mute
553-8626

3
Your Telephone Call Features
Your Telephone Call Features
Your M3900 Series Digital Telephone provides easy access to a wide range of
business features. Your system administrator assigns features to your telephone,
and provides you with passwords and other codes as required.
This section describes the features available for your telephone and how to use
them.
Auto Dial
An Auto Dial number is one that the telephone user can store on a defined key.
The Auto Dial feature allows the user to press one feature key (auto dial key) to
dial a specific telephone number automatically.
To use Auto Dial:
1. Lift the handset.
2. Press the associated Auto Dial Key.
This automatically dials the number.
To display the Auto Dial number
(M3903 and M3904):
1. Press the Display Key.
2. Press the configured Auto Dial Key.
The number appears on the display.
Note: This feature is available on the
M3903 and M3904.
To store an Auto Dial number
1. Without lifting the handset, press the
Auto Dial Key.
AutoDial
Display
AutoDial
AutoDial

4
Your Telephone Call Features
2. Dial the number to be stored on the
Auto Dial Key.
3. Press the Auto Dial Key again.The
number is stored on the key you
selected.
Note: To change the key label from the
Auto Dial Number you must go into the
Options menu and select “Change key
label”.
Make a Call
To make a call from your telephone use the features described below:
1. Lift the handset.
2. Dial the number.
or
3. Press the Line (DN) Key.
or
or
Lift the handset.
or
or
Press the Handsfree Key.
or
Press the Headset Key if you have a
headset connected to your telephone
(available on M3903 and M3904).
Note: Whenever you read lift the
handset, in this guide, you may
alternatively press a free Line (DN) Key, the
Handsfree Key or Headset Key (if a
headset is connected). You receive dial
tone from each action.
AutoDial
2498
Headset

5
Your Telephone Call Features
Make a call while on-hook
Leave the handset in the cradle while you dial a number.
Dial on-hook:
1. Press a Line (DN) Key.
2. Dial the number when you receive dial
tone.
3. Lift the handset to speak when the
called party answers or if you are on
handsfree, begin to speak.
If the called number is busy:

or
Press the Goodbye Key to release the line.
or
Press the Ring Again Key.
Redial last number called
Last Number Redial allows you to automatically redial the last number you dialed.
Last Number Redial:
+
or
Lift the handset and press the Line Key.
or
Press the Line (DN) Key twice.
The last number you dialed is
automatically redialed.
Note: On Meridian SL-100, you press the
Octothorpe Key twice.
Note: The system administrator must
configure this feature for your telephone.
2498
Goodbye
RingAgn
2498
2498
2498

6
Your Telephone Call Features
Ring Again
Use the Ring Again feature when you dial a number and receive a busy tone or
no answer. The Ring Again feature lets you know when the person you dialed is
available, or has used their telephone. The feature notifies you when to redial
your party. The Ring Again feature automatically redials the number.
To use Ring Again:
1. You dial a number and receive a busy
tone or no answer.
2. Press the Ring Again Key.

or
3. Press the Goodbye Key.
or
Replace the handset.
When the number you want to reach is
available, or the person has re-used their
set, you hear the Ring Again tone.
4. Lift the handset.
5. Press the Ring Again Key.
6. Dial the number.
To cancel Ring Again before
notification:
Press the Ring Again Key a second time.
RingAgn
Goodbye
RingAgn
RingAgn

7
Your Telephone Call Features
Use Hot Line
The system administrator can program a Hot Line Key that allows you to dial a
specific number automatically. The system administrator can apply other features
to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a
person not a mail box.
To use Hot Line:
Press the Hot Line Key. The Hot Line Key
automatically dials the number.
Note 1: If your main Line (DN) is a Hot
Line, lift the handset. The Hot Line dials the
number automatically.
Note 2: On Meridian SL-100 the
Automatic Line (AUL) feature is the same as
the Hot Line feature.
Use Speed Call
Speed Call allows you to automatically dial frequently called telephone numbers
by entering a one, two, or three digit code. See your system administrator to
determine the capacity of your Speed Call list.
A telephone designated as a Speed Call Controller can program or edit the Speed
Call list.
To store a Speed Call number:
1. Press the Speed call Key. The
triangular icon flashes, indicating
programing mode.
2. The phone prompts you to dial a one
digit code and telephone number.
Note: Dial the access code (if required),
internal, external, or long-distance
telephone number.
3. After you dial both the speed call digit
and the telephone number, press the
speed call key again to save the code
and number.
Hot Line
SpcCtlr
SpcCtlr

8
Your Telephone Call Features
4. The flashing icon turns off.
To change a Speed Call number:
1. Press the Speed call Key.
2. Dial the Speed Call code that you
want to change.
3. Dial the new access code (if required),
internal, external, or long distance
telephone number.
4. After you dial both the speed call digit
and the telephone number, press the
Speed call Key again to save the code
and number.
To delete a Speed Call number:
1. Press the Speed call Key.
2. Dial the Speed Call code that you
want to delete.
3. Press the Delete Key.
To make a Speed Call:
or 1. Lift the handset or press a Line (DN)
Key.
2. Press the Speed call Key.
3. Dial the Speed Call code.
SpcCtlr
SpcCtlr
SpcCtlr
Delete
2498
SpcCtlr

9
Receive a call
Receive a call
When you receive an incoming call, your telephone rings and the LCD indicator
flashes.
To answer a call:
or
or
Lift the handset.
or
Press the Handsfree Button located on
the left side of the handset (M3902,
M3903, and M3904).
or
Press the flashing Line (DN) Key, when
using a headset.
Place a call on Hold
Use the Hold feature when you are on the line with one party and a second call
comes in on a second line. You can answer the second call and retain the original
call by putting it on Hold.
To place a call on Hold:
Press the Hold Key. The LCD indicator
flashes beside the Line (DN) on hold.
Note 1: If Automatic Hold is enabled the
active call is automatically put on Hold
when you answer the second call. On the
Meridian SL-100 automatic hold is the
default.
Note 2: The caller hears music if music is
configured on your system.
To retrieve a call on hold:
Press the Line (DN) Key beside the flashing
LCD indicator.
2498
Hold
2498

10
Receive a call
Transfer a call
Use the Transfer feature to direct a call to a third party.
or
1. Press the Transfer Key (M3903 and
M3904). The other party is on hold
and you receive dial tone. The LCD
indicator lights steadily.
or
Press the Transfer Key if using the
M3902.
2. Dial the number where you want to
transfer the call.
M3903/M3904)
or
3. Press the Transfer Key (M3903 and
M3904) again, when you hear the
ring, or after you talk to the person at
the transfer number.
or
Press the Transfer Key if you are using
the M3902.
The LCD indicator goes from steady on
to off.
4. If the person you called is not
available: Press the Line (DN) Key next
to the LCD indicator, to reconnect to
the original call.
The LCD indicator goes from a flash to a
steady on indicator.
Note: On the Meridian SL-100, you press
the Transfer Key, dial the number and hang
up. If you press the transfer Key the second
time you get a three way conference.
Trans
Transfer
Trans
Transfer
2498

11
Handle multiple calls
Handle multiple calls
Use Call Waiting
Call Waiting lets you put your current call on hold, while you answer the next call.
Example: The attendant routes an outside call to you while you are on an existing
call. Call Waiting allows you to respond to an incoming call.
To answer an incoming call while on
another call:
1. Press the Hold Key when you hear the
tone. The call waiting status icon
appears in the display.
2. Press the Call Wait Key to answer the
call.
To return to your first telephone call:

or
1. Press the Hold Key if you want to put
the second call on hold.
or
Press the Goodbye Key to end the
second call.
2. Press the Line (DN) Key associated
with the first call.
If you don’t have a Call Waiting Key:
1. If you don't have a Call Waiting Key
and you hear the Call Waiting tone,
press the Goodbye Key to end your
current call.
2. Press the Line (DN) Key beside the
flashing status icon to answer the
incoming call.
Hold
CalWait
Hold
Goodbye
2498
Goodbye
2498

12
Handle multiple calls
Forward a call
Call Forward allows you to direct your calls to ring at another Line (DN). If the
telephone begins to ring, you cannot forward an incoming call in progress.
Note: If your telephone is an M3902, you have a Fixed Forward Key, located on
the right side of your telephone with an LCD indicator. The procedure is the same
for the M3902 except you use the Fixed Forward Key.
To forward all your calls:
1. Press the Forward Key.
2. Dial the number that you want to
forward your calls.
3. Press the Forward Key again.
To change a previous call forward
number:
1. Press the Forward Key.
2. Dial the new forward number.
3. Press the Forward Key.
To cancel Call Forward:
Press the Forward Key.
To reinstate Call Forward to the same
number:
Press the Forward Key Twice.
Forward
Forward
Forward
Forward
Forward Forward

13
Additional call features
Additional call features
Use Call Pickup
Call Pickup allows you to pick up a call from any telephone in the same Pickup
Group or another Pickup Group.
To answer a call in your own Call
Pickup Group:
1. Lift the handset.
2. Press the Group Pickup Key.
To answer an incoming call in
another Call Pickup group:
1. Lift the handset.
2. Press the Group Pickup Key.
3. Dial the pickup group number of the
telephone that is ringing.
Note 1: The system administrator assigns
the group pickup code.
Note 2: Not applicable on the Meridian
SL-100 system.
To answer a call at a specific
extension number within your pickup
group:
1. Lift the handset.
2. Press the Pickup Key.
Grp Pkup
Grp Pkup
Pickup

14
Additional call features
3. Dial the DN of the telephone you hear
ringing (in your call pickup group).
Note 1: Meridian SL-100 uses directed
Call Pickup and it is a feature activation
code (FAC) access.
Note 2: If the pickup DN is invalid, you
receive an overflow burst tone and the
screen displays Release and try again.
Press the Goodbye Key.
Set up a Conference call
You can set up a conference call for three (or six) people, this includes yourself.
Contact your telephone system administrator to find out the maximum number of
people your system allows on a conference call.
To set up a conference call:
1. While on a call, press the Conference
Key. The other party is on hold and
you receive dial tone.
2. Dial the number of the person you
want to add to the conference.
3. Press the Conference Key.
If the person you added to the
conference is unavailable:
1. Press the Goodbye Key.
2. Press the Line (DN) Key with the
flashing icon to return to your original
call.
Conf
Goodbye
2498

15
Additional call features
Join a Call
To connect a call on Hold (on a
different line) to your current call:
1. Press the Conference Key.
2. Press the Key that has the new call,
(e.g., Call Wait).
3. Press the Conference Key again.
The person on hold joins your
conversation.
Activate Group listening
The Group listening feature allows you to listen to a call through the speaker while
speaking through the handset, thus allowing additional parties to listen to both
sides of the conversation.
To activate Group listening:
1. While on a call, press the Options
Key.
2. Use the Navigation Keys to scroll
through the menu and select Group
listening.
3. Press the Select Key.
4. Press the On Key to turn on Group
listening.
Conf
CallWait
Conf
Options
Group listening
Select
On

16
Options
To turn Group listening off:
1. Press the Options Key.
2. Select Group listening.
3. Press the Select Key.
4. Press the Off Key to turn off Group
listening.
5. Press the Done Key to save changes
and exit.
Note: The Group listening feature must be
configured for your telephone by the
system administrator. Then, you must turn
the feature On or Off through the options
list to use the feature.
Note: This feature does not have a tone to
inform the party on the other end of the
call that the conversation is being
monitored. You must let the other party
know when others are listening to the
conversation.
Options
Options lets you customize certain characteristics of your phone. Screen prompts
take you step by step through procedures and keep you informed on the status of
various features such as:
Language, Change Feature Key label, Screen contrast, Volume adjustment, Ring
type, Call log option, Live dial pad, Area code setup, Call timer, Date/time
format, Key click, Headset port call, Headset port external alerter and Recorder
interface, Call indication light, On-hook default path, Display diagnostics, Group
listening and MCA control.
Because the display area is smaller on the M3902 and M3903 the first two steps
are different from the M3904.
Options
Group listening
Select
Off
Done