Nortel DMS-100 Series User manual

297-2041-902
DMS-100 Family
M5216 Meridian ACD Set
Description, Installation, Operation, and
Maintenance Manual
Release 02.01 Standard February 1999

DMS-100 Family
M5216 Meridian ACD Set
Description, Installation, Operation, and
Maintenance Manual
NTP: 297-2041-902
Document status: Standard
Version: 02.01
Date: February 1999
© 1999 Northern Telecom
Printed in Canada
NORTHERN TELECOM CONFIDENTIAL: The information contained in this document is the property of Northern
Telecom. Except as specifically authorized in writing by Northern Telecom, the holder of this document shall keep the
information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to third
parties and use same for evaluation, operation, and maintenance purposes only.
The following are trademarks of Northern Telecom: Nortel, the Nortel globemark, DMS-100, Meridian.

iii
Publication history
297–2041–902 01.01 Standard February 1999
April 1997 Release 01.02 Standard version for NA004 and up.
February 1999
Release 02.01 Standard version changed from NA004 and up to CCM04 and
up.

iv Publication history
297–2041–902 02.01 Standard February 1999

v
Contents
297–2041–902 02.01 Standard February 1999
Publication history iii
Chapter 1: Introduction 1-1
General description 1-1
Physical characteristics 1-2
Other documentation 1-2
Chapter 2: Specifications 2-1
Environmental and safety considerations 2-1
Temperature 2-1
Relative humidity 2-1
Electromagnetic interference 2-1
Atmospheric pollution 2-1
Vibration 2-2
Shock 2-2
Line engineering 2-2
Loop power 2-2
External power 2-3
Chapter 3: Operations and features 3-1
Basic operations 3-1
Description of features 3-2
Basic features 3-4
Alphanumeric display 3-4
Features operation 3-5
Handset operation and Mute 3-7
In Calls key 3-7
Program key and local features 3-9
C.O. features 3-9
ACD and other business features 3-8
Headset operations 3-10
Tones 3-12
Switch generated tone characteristics 3-11

vi Contents
297–2041–902 01.01 Standard February 1999
Chapter 4: Installation 4-1
Installing the M5216 4-1
Wall mounting the M5216 4-5
Chapter 5: Verification procedures 5-1
Verification test routines 5-1
Maintenance 5-1
Loop check 5-1
Polarity check 5-2
Station Ringer test 5-3
Chapter 6: Replacement parts 6-1
Figures
Figure 3-1 M5216 keys and other components 3-2
Figure 3-2 M5216 key assignments 3-9
Figure 4-1 M5216 bottom view 4-2
Figure 4-2 Wall jack/AC adaptor connection 4-3
Figure 4-3 M5216 wall mounting locations 4-5
Figure 4-4 M5216 base attachment 4-6
Figure 4-5 Handset retainer installation 4-7
Figure 4-6 Final wall position 4-7
Figure 5-1 Feature/line key and LCD assignments 5-7
Tables
Table 3-1 Summary of M5216 keys and indicators 3-3
Table 3-2 Mute handset LCD indicators 3-9
Table 3-3 Summary of headset operations 3-11
Table 3-4 Switch generated tones 3-12
Table 6-1 Ordering information 6-1

1-1
Chapter 1
Introduction
297–2041–902 02.01 Standard February 1999
General description
The M5216 ACD telephone set with alphanumeric display and a headset port
has been designed specifically for use with ACD applications. The M5216 is
equipped with:
• 14 buttons with associated liquid crystal display (LCD) indicators that
may be assigned to features or line appearances
• one button with associated LCD indicator for Handset Mute off/on
• one button with associated LCD indicator for programming local
features
• Hold, Release, and volume control keys
• 2 X 24 alphanumeric display
• 12-key dialpad
• modular port for headset support
The alphanumeric display module is mounted at the rear top edge of the
telephone and is hinged so that the viewing angle can be adjusted physically
to reduce glare and maximize the contrast.
The M5216 is partially loop powered and requires the use of a 16 V AC
external power supply.
The M5216 may be equipped with one or two M522 22-button add-on
modules.

1-2 Introduction
297–2041–902 01.01 Standard February 1999
Physical characteristics
Figure 3-1 shows the main components of the M5216. The M5216 comes in
three different colours:
• Chameleon-grey (Engineering code NT4X44AA)
• BTS light-grey (Engineering code NT4X44BA)
• Black (Engineering code NT4X44CA)
The Mean Time Between Failure (MTBF) for the M5216 is at least 100
years.
Other documentation
Other information pertaining to Meridian Business Sets can be found in the
following documents:
297–2001–100 Integrated Business Network (IBN) —Description
297–1001–114 Operational Measurements (OM)
297–1001–250 Testing and Acceptance for Initial Installation
297–1001–310 Table Editors User Guide
297–1001–518 Operational Measurements—Man-Machine Interface
297–2011–180 DMS-100 Business Set—Line Engineering Rules
297–2041–010 Automatic Call Distribution Planning and Engineering
Guide
297–2041–301 Automatic Call Distribution Administration Guide
297–2041–350 Automatic Call Distribution Translations Guide
297–2041–500 Automatic Call Distribution Tier II Maintenance Guide
297–2041–503 Automatic Call Distribution Trouble Locations and
Clearing Guide
297–2041–901 End-User Load Management
P0749052 M5216 MBS User Guide (English/French)
P0800730 M5216 MBS User Guide (Spanish)

2-1
Chapter 2
Specifications
297–2041–902 02.01 Standard February 1999
The M5216 ACD set meets or exceeds the functionality standards currently
attained by other members of the M5000 terminal portfolio.
Environmental and safety considerations
The M5216 meets the Canadian and U.S. mandatory interconnect
requirements for Telephone Equipment.
Temperature
In the Operating State, the M5216 temperature range is 0°C to 50°C
(32°F to 122°F).
In the Non-Operating State, the M5216 temperature range is -20°C to 70°C
(-6°F to 158°F).
Relative humidity
20% to 95% (non-condensing). At temperatures above 34°C (93°F), relative
humidity is limited to 52mbar of water vapour pressure.
Electromagnetic interference
The radiated and conducted electromagnetic interference meets the
requirements of Subpart J of Part 15 of the FCC rules for class B computing
devices.
Atmospheric pollution
The M5216 is designed to withstand normal atmospheric conditions
throughout its life and during shipment and storage as defined in the
International Electromechanical Commission (IEC) document 50 (salt, mist,
atmospheric dust, sulfur dioxide, and hydrogen sulfide exposure).

2-2 Specifications
297–2041–902 01.01 Standard February 1999
Vibration
The M5216 ACD Set was designed to work to specifications after being
subjected to the following vibrations in each of three orthogonal directions
for 90 minutes:
• Vibration frequency of 5 Hz to 500 Hz
• Maximum half displacement 0.35mm (0.014 in)
• Maximum acceleration 1.5m/s/s.
In addition, the design of the set accommodates normal handling during
shipment when it is contained in its packaging.
Shock When packaged, the M5216 is designed to withstand normal handling during
shipment.
When unpacked, the M5216 is designed to withstand accidental dropping
during normal use, without sustaining damage, as specified below:
• Telephone: when dropped on any face or corner from a height not
exceeding 0.75m (30in)
• Handset: when dropped from a height not exceeding 1.5m (60in).
Line engineering
The M5216 ACD set is designed for direct connection through a non-loaded
subscriber loop pair to a Northern Telecom DMS-100 or DMS-250 Digital
Switching system. It operates to its full potential through twisted pair wiring
on transmission lines selected according to rules detailed in DMS-100
Business Set Line Engineering, NTP 297-2011-180. The maximum loop
length is 4,572m (15,000 ft) on 26 AWG standard twisted pair telephone
wires.
The interface to the Central Office (CO) equipment is through a business set
line card in the Line Concentrating Module (LCM) of the DMS–10/DMS–
100/Meridian SL-100 Central Office (CO) equipment.
Loop power The M5216 is partially loop powered by a balanced 440 Ohm battery feed
from the switching equipment. The switch battery voltage supplied to the
loop is nominally 52 VDC with a minimum of 42.75 VDC and a maximum
of 56 VDC. Under normal conditions the polarity must be negative on the
Ring lead with respect to the Tip lead.