Nortel Meridian M5312 User manual

Meridian Business Set
M5312
User Guide
Nf:JRTEL

The Meridian Busmess Set- M53 12 is designed to be pract1ca1.
functional, and convenient II has large keys, an adjustable
volume control, and distinctive visual indicators. Line keys are
identified with numbe rs and feature keys with letters (and
numbers where appropriate). The M5312 also has an adjustable
displays wh1ch keeps you updated with information about your
calls.
- Display Information
_ .R - _ ~ ><• ___.I I
The display on your M5312 shows you valuable Information
about all your calls. For example. your display can show you the
name and number of an incom1ng caller, or can indicate if a call
was forwarded to you , and why the call was forwarded (see the
Call Fo r ward section of your user gu1de) . The di sp l ay can also be
adjus t ed to any ang leth at suits you. Just lilt the display to an
an gle you l ike and leave it there.
lncommg call information appears on the top l me of the display.
and outgomg call informat i on appears on the bottom line of the
di sp l ay. When you d1a l a number on your M5312 , the d1g1ts
a pp ear on the lower line of the display If you enter more than 24
di gits, the excess dig i ts scroll to the upper line of the disp l ay.
- Making Calls
W1th your Meridian Business Set you can e1ther pick up the
receiver or press a line key to dial a number .If you press a line
key to make a call (you'll hear a d1a l tone} you can pick up the
receiver after you have dialed.
To disconnect from calls w1 th your Meridian Business Set. you
can e1ther hang up or press Rls (Release) Either action will
disconnect you .
- Setting the volume controls
While you are on a handfree call . or llstemng to d1al tone or a
caller's vo1ce through the receiver. or wh i le your phone IS
ri nging
1 Press either _. ,) or _. ,)» until the volume IS at a level
you l ike.
1 ~ 1
The ringmg volume rema 1 ns set until you adjust1t again . The
volume level resets itself after each call.
- Monitoring Calls
If a person you are talking to puts you on ho ld or if you want to
listen to a conference call you can monitor the calls through the
speaker Th1s way you can listen for the person who put you on
hold to return to the call . or you can listen to a conference call
through the speaker .
You are talkmg to someone on the phone .
1 Press Hold
The line indicator flashes .
2 Hang up
3 Press the I me key the call was on
The mdicator goes on .
You are now listenmg through the speaker.

- Putting a Call on Hol d
You are talking with someone and you want to place the caller on
~ol~~ess Hold I '> \.. I
The mdicator flashes. . ~ .
Press the original line key to get back to the caller you put on
hold.
- Holding a call to make a second call
You are ta l king with someone and you want to place the caller on
hold while you make a second call.
1 Press another line key
The indicator goes on and the indicator next to the first line
key flashes.
The first call is automatically put on hold . You can hang up if
you want.
2 Dial the number ot the second person you want to talk to.
To return to any held call,
3 Press the line key next to the flashtng indicator.
Ho lding a call to answer a second call
You are talking with someone, and another call comes in. You
hear abuu through the speaker. A line indtcator flashes.
1 Press the line key.
The indicator goes on and the indicator next to the first line
key flashes.
You are now connected to the second call and the first call is
on hold.
To return the firs1 call,
2 Press the line key next to the flashing Indicator .
- The M5312 in your working environment
In your organization , it's possible that your phone is set up so
other people have the same phone number on their phone as
you do. Check to see how YOUR phone works.
If you share the same phone number with other people in your
office, your phone will be conftgured tn one of the three
following ways:
like a party - line - You can listen in when someone else is
talking. You have to wait until they hang up before you can make
a call.
like a pr i vate li ne - You can each get calls and make calls
whenever you want without the others listening in.
li ke a semi-pr iv ate li ne - No one else can listen tn on your
calls but you can only get or make calls when someone isn't
using the phone.
- Trouble-shooting
Before calling your service technician, always make sure the
connection between the wa111ack and your phone 1s secure. Also
ensure that the transformer Is plugged into the wall.

Introduction
Your Meridian Business Set- M5312 has a wide range of business telephone
features . It has an adjustable display which keeps you updated with valuable
information about your calls. Only some of the available features have been
assigned to your Meridian Business Set. They have been selected to reflect your
specific telephone needs . If you find you need additional features , they can be
easily added . Just ask your system administrator.
You should read the Introductory Card in the pocket of this guide first. It will
help you get started with your M5312. After reading the Introductory Card, read
this user guide to familiarize yourself with the many features of your M5312 . The
Quick Reference Card (also in the pocket) will be of value after you have read
both the Introductory Card and the user guide, and after you have used the
M5312 for a while.
The M5312 display shows you i nformation about all your calls . Display
information can include first names, or last names, or both , as well as telephone
numbers and other information . The information displayed is determined by your
system administrator .
With your M5312 you can either pick up the receiver or press a line key to dial a
number. If you press a line key to make a call (you ' ll hear a dial tone) , then you
can pick up the receiver after you have dialed . To disconnect from calls , you can
either hang up or press Rls (Release) . Either action will disconnect you.
Th is user guide uses some terms you may not be familiar with. This chart may
help you.
Term
Main Line key
Line key
Receiver
Hang up
Other Equivalent Term(s)
PDN , Prime Directory Number
ON , extens i on
Handset
Press Rls . replace handset
Note: This document is based on BCS 25 software .

The Meridian Business Set
M5312
Microphone Rece1ver
Volume Control
'
Release Key
Hold Key
Main Line Key
lnd1cators
Hand stree Key
Feature and/or Line Keys
Mute Key Display

Calling Name and Reason
Display Features
The Meridian Business Set- M5312 has an adjustable 2x 24 character alpha-
numeric display which shows you valuable information about ca l ls you make or
receive. For example, if your organization has the Calling Name Display feature,
the display can show an incoming caller's first name, or last name, or both, as
we ll as the caller's telephone number.
Your organization may also have the Reason Display option as well as the
Calling Name Disp l ay option. In this configuration, if you make a ca ll to a
person who has activated Call Forward (see your user guide tor more details on
Call Forward). the display will show you who answered the call and the reason
why a third party is answering, (in th is case, the person you called forwarded
their calls to the third party.) The display will also show you the name and
number of the person you were trying to reach.
The following is a typical example of Name and Reason Display information the
M5312 will show if a person forwards calls to a third party.
Display of the Person Receiving the Forwarded Call (Susan Jones)
l
ill JOHN PUBLIC 54717
CALL FWD JOE SMITH 51234
Display of the Originator of the Call (John Public)
I
SUSAN JONES 59911
FORWARD JOE SMITH 51234
I
~
Name and te l ephone
number of the caller
Reason why the call
was received, and the
name and telephone
number of the person
forwarding the call
Name and telephone
number of the person
who actually rece1ves
the call
Reason why the call
was received , and the
name and telephone
number of the person
forwarding the call
Note : The messages and names displayed are selected by your organization
and may be different from those displayed here.

Handsfree & Mute Operation
-
[ Handsfree
Use these keys ...
•
fHandsfree ~
...!J2.)2J
~.2_]~
_?j~~
lt1 ...£J .!!J
'=--- 11.
~ndsfree ~
~
r Mute
] ~
~~
ICMute Jj
H andsfree allows you to carry on a conversation with the receiver in the cradle .
While using Handsfree . speak clearly (facing the microphone) and raise your
voice if you move away from your M5312 If background no1ses become too
loud (for example , you are typing loudly at your desk), you M5312 will cut off
the person speaking to you and ready 1tself for you to speak For th1s reason . it
is recommended that you use the Mute key to stop background noises from
interfering with your conversa tions .
1
2
to make a Handsfree call
Press _Fandsfree '
The Handsfree indicator goes on and a dial tone is heard through the
speaker. The indicator next to the main line key also goes on.
Dial the telephone number .
When the person answers .
3 Speak toward the microphone on your phone .
1
1
You can also make a Handsfree call by pressing any line key, press
Handsfree and dial the te l ephone number .
to ans w er a call Handsfree
Your phone rings . An indicator next to aline key flashes .
Press
Handsfree 1
.. -~
The Handsfree indicator goes on and the mdicator next to the line key
in use goes on
to speak pr iv atel yw ith someone at y our
desk , so y our caller can 't hear you
Press Mule
~
~
The Mute indicator goes on .
Your caller cannot hear your conversation with the person at your desk .
You can speak to your caller by pressmg Mute agam .

Table of Contents
M5312 Features
Answer Call Request 1,2
Automatic Answerback
3
Automatic Dialing
4
Automatic Line
5
Busy Override
6
Call Forward 7,8
Call Park
9
Call Pickup
10
Call Request
11 ' 12
Call Transfer
13
Call Waiting 14
Conference Calls
15
Intercom Calls 16 , 17
Intercom Group
18
Last Number Redial 19
Make Busy
20
Message Waiting 21
Privacy
22
Privacy Release
23
Query Time and Date 24
Ring Again
25
Speed Calls
(Storing a number)
26
Speed Calls
(Making a Speed Calf)
27
Station Busy Indication
28
Three-Way Conference Calls
29
Feature Key Index
30
•

Use thes e ke ys ...
[1 4126 l]
~21.2..1
~IJJJ
2.J~~
KJ::D~
Msg Wait
It someone calls while you are out or busy on your phone , the caller can leave a
Call Request on your phone. This request is indicated to you when the Msg Wait
indicator on your phone goes on. You can dial the Answer Call Request code to
be automatically connected to the person who called you.
to ans w er a Call Request on y our phone
The Msg Wait indicator is on.
1 Press the main line key .
The indicator goes on.
2 Dial the Answer Call Request code number( _ ).
The display shows the Answer Calf Request code.
The number of the person who called while you were out or busy on the
phone is dialed automatically.
The display shows information about the call.
If the Msg Wait indicator stays on when you have finished your call, you
have more Call Requests . Repeat the procedure to answer additional Cal l
Requests.
If the person 's line is busy or there is no answer, hang up. The
message will stay on your phone and you can try again later.
Enter the Answer Ca ll Request code in the space provided above.
Your system administrator will provide you with the code. To leave a
Call Request see page 10.
The number on t he main line key (4126) is an example.
Continued ...

Msg Wait
Use these ke ys .. .
•
II 4126 ~
[1]2.].2]
~.2]~
0~~
2t)[I)~
to cancel gil Call Requests left on y our phone
The Msg Wait indicator is on .
1
Press the main line key .
The indicator goes on .
2 Dial the Cancel Answer Call Request code number(_ ).
The display shows the Cancel Answer Call Request code . You hear two
beeps.
All Call Requests are canceled.
3 Hang up.
Enter the Cance l Answer Call Request code in the space provided
above. Your system administrator will provide you with the code.
The number on the ma in line key (4126) is an example .

Use this key ...
c=A utoA ~
A uto An z J
Y our phone can automatically answer calls , after four seconds , without you
hav i ng to pick up the receiver . This frees you from picking up the receiver or
pressing the Hands f ree key If you are busy doing someth i ng else. You can speak
through the microphone four seconds after your phone begins ri nging to
automa t icall y answer your calls .
1
to automaticall y ans w er calls
~ ~
Press Auto Ans ~
- ~
The indicator goes on.
Calls made to your main line wil l be automatically answered four
seconds after the phone starts ringing.
To answer the ca ll er ,
2 Speak toward the microphone on your phone.
Your phone will only automatica l ly answer calls made to your main
line. Remember to cancel Automatic Answerback before leaving
your desk.
to cancel Automatic Answerback
The Auto Ans indicator is on.
1 Press 1 Au to Ans 1
The indicator goes ott.

Auto Dial
Usethese ke ys...
•
Auto Dial ,~
1J ~ 2.J
..!J~.!J
7J .!.] ~
* • ~ ..!!....
I Au to Dial J
IL 5556 ~
Auto Dial ~
~
Y ou can store one frequently used number and dial tt by presstng one key. For
example , you can store a frequently called colleague 's number to save your
looking up t he number .
to store a number
Without picking up the receiver ,
1
Press Auto D1a1 ~
___ ,
The Auto Dial indicator flashes.
2 Dial the number you want to store .
The display shows the number entered.
3 Press
Auto Dial ~
--- ~
The Auto Dial indicator goes out and the display clears.
To change a stored number. just store a new number.
To erase a prev 1 ously stored number. press Auto Dia l, then
press tt ~ · T he stored number can have up to 24 digits.
-
to automaticall y dial a number
1 Press any line key .
The line indicator goes on .
2 Press Auto Dial ~
The display shows the Auto Dial number.
The number is automatically dialed.
3 Pick up the receiver .
The number on the line key (5556) is an example .

Use this ke y .. .
Auto Line ~
W ith an automatic line , one key is assigned to automatically dial one specific
number when you press it. For example , the automatic line could automatically
connect you to another branch of your organization .
The number that is dialed is selected by your system administrator.
to use the automatic line
1 Press the Automatic line key.
The indicator goes on and the display shows you information about the
call.
The assigned number is automatically dialed.
2 Pick up the receiver .
Automatic Line numbers are not " stored " by you. They are selected
by your system administrator . Only your system administrator can
change the number .
Your Automatic Line key could have a person. number or location
on it, instead of Auto Line.
•

Use th is ke y .. .
[l Overr ~ ;
•
Y ou can break into a phone call in your organrzation . For example , you may
need to talk to someone in an emergency .
to use Bus yOv erride
You need to speak to someone but you hear a busy signal
when you dial his or her number . Don 't hang up .
1
Press override ~]
The people on the call hear a tone notifying them that someone is
about to enter the1r call.
You are connected to the call.
If you want to talk pnvately with the person you called , press
Override again. The other person on the line will be disconnected.
If you try to override at elephone which cannot be interrupted , you
wil l hear a fast busy signal. Check with your system administrator
to see what lines cannot be interrupted .
When you are frnrshed .
2 Hang up .
The other people on the call stay connected

Use these keys ...
l_g all Fwd ~
...2J.1..]2J
~:I]..!.]
.2.)~_!_1
ltl~lEJ
I. Call Fwd j
Y ou can forward your calls to another phone . For example , if you ' re going to a
meeting , you can have your calls forwarded to a coworker. If you haven 't turned
on Call Forward and you are busy on a call or you don 't answer your phone ,
your calls may be forwarded to a predetermined number. Check with your
system administrator.
to forward your calls
Without picking up the receiver ,
1
Press
The Call Fwd indicator flashes. The display shows any previously stored
Call Fwd number.
2 Dial the number that you want your calls forwarded to.
The display shows the number entered .
3 Press
CaU Fwd ~ ___ . ,,~
The Call Fwd indicator goes on and the display clears .
The Call Fwd number is stored.
You can still make calls. Calls to all your lines should be forwarded
automatically . Check with your system administrator.
If you always forward your calls to the same number , don 't dial the
number; just press Call Fwd twice. Your calls will be forwarded to
that number automatically .
Continued ...

U se th is ke y ...
to cancel Call For w ard
The Call Fwd indicator is on .
~
i
Call Fwd
1 Press
Call Fwd ~
'(
The Call Fwd indicator goes out.
If you make a call that is forwarded, the display may mdicate that
you were forwarded, the number you were forwarded to. and who
you were forwarded to. Check with your system admmistrator.
If you rece1ve a call that has been forwarded. the display may
indicate that the call was forwarded. who is calling, and who
forwarded the call. Check with your system administrator. The
display may also indicate the reason why you were forwarded. The
person may have been busy on a call . or didn't answer their phone,
or had act1vated Call Fwd.
to see if y our calls are being for w arded to
the ri ght number
The Call Fwd indicator is off .
-
I ~
._ Call Fwd
~
1
Press
'
Call Fwd !
The Call Fwd indicator flashes. The display shows the number you want
your calls forwarded to.
To clear the display, press Rls.

Use these ke ys .. .
I, Call Park j
! ~ sss J i
Jl call Park l
lil2J2J
~~~
2-12-J~
ltJ_£J~
Y ou can move a call made to one of your li nes and pick it up on another phone .
For example , you can take an order over the phone at the front desk and then go
to the stockroom to see if the product is in stock . Once in the stockroom , you
can pick up a phone and return to the call that was originally made to your
phone at the front desk .
to use Call Park
While you are talking with someone ,
1
Press call -Park ~
- ~'~
You hear two beeps followed by silence . The Call Park indicator goes on.
2 Hang up .
1
2
3
The line and Call Park indicators go out and the display clears .
The call is now parked . You can still make other ca l ls.
to retrieve a parked call
Press a line key on another phone.
The line indicator goes on .
Press call Park ·~
..i.;;;;;;;;iiiiiiiiiiiiiiiiiiiiiiiiii iii~
You hear three beeps. The Call Park indicator goes on .
Dial the number of the phone you parked the call on .
The display shows your number and information about the parked call .
You are now connected to the person whose call you parked.
If you don't pick up a parked cal l within a specified time , the call will
ring back on your original phone. The time is specified by your
organization.
You can park only one call per line at a time. You may have to dial a
code before retrieving a parked call. Check with your system
adminis t rator. The number on the li ne key (8888) is an example . •

Pickup
Use the se ke ys. ..
5556
~ ~
... ~
.... 111
Pic~ ~
II
T elephones 1n your organization can be arranged m Call Pickup groups. For
example, you and your nearby coworkers could be a Call P1ckup group. You can
use your own phone to answer any ringing phone in your Call Pickup group, so
you don' t have to get up to answer the call.
1
2
to answer a call in y our group
You are covering the phones in your office and a phone in your
Call Pickup group rings .
Press any line key .
The line indicator goes on.
Press
P1ckup
~
The display shows you information about who you are connected to
and the phone you "picked-up".
You are connec t ed to the call.
The display on the caller's phone will be updated to let him or her
know t heir call was "picked - up"
The number on the line key (5556) is an example.

Use these keys ...
Conf 3 · ~
2]2]2..]
::IJ2.J~
~I} :I]
~..£.]..!.]
It you called someone who was out or busy on the phone , you can leave a Call
Request on that person's phone . Your Call Request will turn on the Msg Wait
in dicator on his or her phone . The person will know somebody called and can
get back to you.
to leave a Call Request on another phone
The number you called is busy or no one answers. Don 't hang
up.
1 Press
conT3 ~
s
The Conf 3 indicator goes on and the line indicator flashes. You hear
three beeps and the display clears.
2 Dial the Call Request code number{_).
You hear two beeps and the display shows you the Call Request code ..
Your Call Request is now l eft at the person's phone. Their Msg Wait
indicator goes on. When he or she answers the Call Request, your
phone will ring.
Call Request works only If you call the person directly. If you are
transferred to the person you wanted to talk to and the line is busy,
you cannot leave a message.
Enter the Call Request code in the space provided above . Your
system administrator will provide you with the code.
Continued ...
iii

Us e the se ke ys ...
r= 4126 ~
...2J2.]2J
~~..!_]
2-J~.!.J
±J~.!U
to cancel a Call Request you left on another
phone
1 Press the main line key.
The line indicator goes on .
2 Dial the Cancel Call Request code number (_).
The display clears and you hear three beeps followed by a dial tone .
The display shows you the Cancel Call Request code .
3 Dial the number of the person you wanted to talk to but couldn't
get through to.
The display shows you the number entered .A three-beep tone is heard
and the display clears .
The Call Request is now canceled .
Enter the Cancel Call Request code in the space provided above.
Your system administrator will provide you with the code .
The number on the line key ( 4126) is an example.