Novatel MIFI Instruction manual

Copyright © 2013 XCom Global, Inc.
All rights reserved
www.xcomglobal.com
[email protected] for General question
[email protected] for Technical Issue
5910 Pacific Center Blvd, Suite 320
San Diego, CA 92121
+1.858.222.8242 Toll-Free +1.877.520.8242
Please be sure to turn off data roaming
on Wi-Fi-enabled mobile phones.
Failure to do so may result in internation-
al roaming charges incurred
with your US carrier.
For technical support call
Toll free in the US [phone]
2

For Customers Using iPhone (iOS) Please Turn OFF iCloud
If iCloud is turned on and connected to
the internet, it will send and receive data
automatically, which could result in
exceeding the limits of a carrier’s FUP.
(Refer to Pg.5 for FUP detail )
1. From the iPhone Home screen,
go to your Settings.
2. Select iCloud. Please turn o any of the
synced data (especially “Photo Stream”
and “Document & Data”).
3. Scroll down and select Storage & Backup.
4. At the bottom, turn OFF iCloud Backup.
You will be prompted,“Your iPhone will
back up to your computer automatically
when you sync with iTunes.” Click OK.
How To
3

Index
FAQ
Components
What the power button colors mean
What the Wi-Fi lamp states mean
Connecting to the MiFi
When the Novatel Wireless screen shows up…
Trouble Shooting --Red Solid Light--
Trouble Shooting --Altering Blue and Green--
Trouble Shooting --Resetting/Reprogramming--
Security Settings after reset (Optional)
MobiLink TROUBLE-SHOOTING INSTRUCTIONS
Customer Support Contacts
5,6
7
8
8
9
10,11
12
13
15-21
22,23
24-27
30

Frequently Asked Questions
What is Fair Use Policy (FUP)?
XCom Global negotiates discounted wireless data rates with carriers worldwide and pass those savings on to you. While XCom Global does
not regulate your data usage (you pay a at rate regardless of usage), our renters are subject to each carrier’s Fair Usage Policy (FUP).
Fair Usage Policies are implemented by Internet Service Providers (ISPs) in order to apply a bandwidth cap to a user when a channel shared
by many users becomes overloaded or may already be overloaded. These caps vary by carrier and the terms and implementation of the
policies are under the ISP’s control. We recommend avoiding certain things that commonly use large amounts of data: 1. Streaming video
websites and services, 2. Cloud based backup or online storage applications 3. Excessive VoIP sessions, and 4. Applications that send or
receive data automatically including backup and update services. If you believe you have hit a limit due to FUP please contact us right
away. XCom Global cannot always override every application of a FUP. If you exceed an ISP’s FUP, they may throttle your usage by limiting
your data allowance or shutting down your access for a period of time. This excessive data usage will not result in any additional costs for
your rental, but can limit your actual data usage.
Can I test the device before I get to my destination?
We recommend that you do not power on or test the rented device within the United States or any country not listed in the original order.
The SIM card inside the device is provided by a local or international carrier for the destination you selected on the order form only. If you
connect to any other wireless carrier before reaching your destination, the international carrier may suspend the connection, and XCom
Global will charge you for any fees incurred.
Which countries will the device work in?
Your device is programmed to only work in the countries that you selected on the original order form.
Before Departure
5

While Traveling
What should I do if I cannot find the SSID (Network name: MiFi_XXXX on the available list of wireless networks?
How long do the batteries last?
Can the device be used while the battery is charging?
A: No networks show.
B: MiFi’s SSID does not appear
Please check if you have Wi-Fi (Wireless) capability on your personal equipment, and that it is tuned on.
- Make sure the MiFi is powered on, the Power light should be ashing, and the Wi-Fi indicator light should be solid blue.
- The MiFi may be in sleep mode, Press the power button.
- Remove the battery and the SIM card, clean the metal contacts, put it back in place, and try to connect.
- Hard reset the MiFi and re-congure it, following the reset instructions found in the manual.
In most cases the internal rechargeable batteries will last about 3-4 hours. This can be more or less depending on the usage.
The batteries take 3-4 hours to re-charge. If you ordered the external rechargeable battery, it normally will last about 8 hours.
Yes, however, it will take longer than 3-4 hours to fully re-charge the battery while in use.
A: Flashing Red/Yellow: Charging, low battery
B: Flashing Yellow: Charging, battery is 50% charged
C: Solid Yellow: Charging, fully charged
Power button LED states:
6

MicroUSB port
Connect the AC charger here
Indicates Wi-Fi connection status Powers on and off the device.
The LED provides connection and battery status
Unsupported function
Micro SD Card Slot
WiFi LED Power button / LED
Components
7

What the power button
colors mean
What the Wi-Fi LED
states mean
Red Flashing: Low battery
Red Solid: Bad SIM contact. Please reinsert the SIM card
Amber Flashing: Battery charging
Amber Solid: Battery fully charged
Green Flashing: A GPRS or EDGE(2G) network is available, but not connected
Green Solid: Connected to GPRS or EDGE(2G) service
Blue Flashing: A UMTS(3G) network is available, but not connected
Blue Solid: Connected to UMTS(3G) service
Violet Flashing: An HSPA(Faster 3G) network is available, but not connected
Violet Solid: Connected to HSPA(Faster3G) service
Alternating Blue and Green Flashing: Poor Network coverage.
See pg.10-11
No light: Wi-Fi is off or disabled, because device is plugged
into a USB port (tethered mode).
Flashing: On with users connected
Solid: On with no users connected
8

Connecting to the MiFi
1. Press the power button
2. Use your normal Wi-Fi connection manager
on your device to locate the MiFi network name
(SSID) and select it
3. On a PC - expand the available networks icon
in the notication area of the toolbar
Select the MiFi Network
( it begins with “MiFi_2372_XXXX” )
4. When prompted, enter the password“xcomglobal”
Your MiFi powers on and starts up. When the Power LED is
ashing and the Wi-Fi LED is solid, the MiFi is ready for you
to connect another device (such as your computer) to it.
9

If the Novatel Wireless screen shows up…
Continue to next page
microSDFiles Add to FavoritesAT&T HSUPA Disconnected
Novatel Wireless MiFi 2372
powered by MiFiTM
Home
Internet Connection
WiFi
Received 0.00 KB IP Address 0.0.0.0
Subnet Mask 0.0.0.0Transmitted 0.00 KB
Corrected Time 00:00:00
Profile Secure IP Address 192.168.1.1
Subnet Mask 255.255.255.0Network name (SSID) MiFi_2372_
Security WPA / WPA2 Mixed Mode
Clients 1/5
NOVATELWIRELESS
Login
admin
With some devices, the MiFi
needs and extra step to
connect to the network.
Once you log into the MiFi,
if you see the screen below,
there are two steps to
connect:
1. Enter “admin”in the
upper right eld and click
Login.
admin
10

If the Novatel Wireless screen shows up…
microSDFiles Add to FavoritesAT&T HSUPA Disconnected
Home
Internet Connection
WiFi
Received 0.00 KB IP Address 0.0.0.0
Subnet Mask 0.0.0.0
Transmitted 0.00 KB
Corrected Time 00:00:00
Profile Secure IP Address 192.168.1.1
Subnet Mask 255.255.255.0Network name (SSID) MiFi_2372_
Security WPA / WPA2 Mixed Mode
Clients 1/5
Connect
microSDFiles Add to FavoritesAT&T HSUPA Connected
Home
Internet Connection
WiFi
Received 0.00 KB IP Address 0.0.0.0
Subnet Mask 0.0.0.0
Transmitted 0.00 KB
Corrected Time 00:00:00
Profile Secure IP Address 192.168.1.1
Subnet Mask 255.255.255.0Network name (SSID) MiFi_2372_
Security WPA / WPA2 Mixed Mode
Clients 1/5
Disconnect
Click
button(on the left side), and give the system a moment to resolve a connectionClick the Connect
11

Trouble Shooting -Red Solid Light-
If the Power button LED is a red solid light, the SIM card is not inserted properly, or the device
has an error. To check the SIM card, remove it, wipe o the metal contacts with clean cloth, and
reinstall it. This will solve the problem in most cases.
1. Take off the battery cover and the battery 3. Wipe off the metal contacts with soft clean cloth
4. Re-install the SIM card, battery and
cover back in the original position
2. Remove the SIM card
12

Trouble Shooting - Alternating Blue and Green -
If the Power Button LED is ashing, alternating between blue and green, the MiFi is having
trouble connecting to a network. Changing the “Network technology” from the conguration
page could be the solution.
1. Select “Internet”, then “Settings” on the menu bar.
Continue to next page
Home WiFi Internet Router SystemAT&T HSUPA Disconnected
Home
Internet Connection
Received 0.00 KB IP Address 0.0.0.0
Subnet Mask 0.0.0.0Transmitted 0.00 KB
Corrected Time 00:00:00
Connect
Internet
Status
Profiles
SIM
Diagnostics
SettingsClick
13

Trouble Shooting - Alternating Blue and Green -
2. Change the “Network Technology” to either “3G only” or “GPRS/EDGE only” and “Apply” it.
See if there is an improvement on the signal strength indicator.
Check the “Network Type”, and
Change to “3G only” when you
Change to “GPRS/EDGE only”
when you
Home WiFi Internet Router SystemAT&THSUPA
Internet Settings
3G Modem
Network Selection
Auto-connect enable
Event Log enable
When the Internet is disconnected redirect web browsers to the MiFi
Network Technology Automatic
CancelApply
Home Network
Automatic
GPRS / EDEG only
3G only
are in an urban area but the MiFi is
trying to connect to 2G network (the
power lamp is Green).
have a low signal strength with GPRS,
GSM, EDGE(2G) networks.
are in rural area or in developing
country and have a low signal
strength with HSPA, WCDMA,
UMTS(3G) networks. (the power lamp
is Blue or Violet).
Check Network Type
Change
Click
14

Trouble Shooting - Resetting/Reprogramming -
This MiFi is precongured. DO NOT PROCEED
unless you have completed the Connect Steps
on the previous pages and still cannot connect
to the Internet.
Stop
15

Trouble Shooting - Resetting/Reprogramming -
If you tried all the previous trouble shooting steps, and you are still having trouble, try “Resetting
and Reprogramming” the MiFi.
1. Click “System” then “Status”
2. Scroll down to the bottom, click
Continue to next page
AT&T HSUPA Disconnected
Home
Internet Connection
Received 0.00 KB IP Address
Subnet MaskTransmitted 0.00 KB
Corrected Time 00:00:00
Connect
Backup
File Sharing
Power Management
Pasword
Setting
Home WiFi Internet Router System
Status
Click
Reset to Factory Defaults
Home WiFi Internet Router SystemAT&T H
System Status
System Information
Manufacturer Novatel Wireless
Model MiFi 2372
Serial No. SL081010401587
The System Log must be enabled. This setting is on
Reset to Factory DefaultsReset
Scroll down
Click
16

Trouble Shooting - Resetting/Reprogramming -
3. Soon after you hit the button, the reset will start.
(The power LED will turn Solid Red, then alternate between Blue and Green)
4. When the Wi-Fi LED is solid, nd a network name that starts with “MiFi_2372_(****)”
and connect. The Wi-Fi LED will blink.
5. Launch your web browser and enter 192.168.1.1 in the address bar, then login to the
Conguration page with password“admin”.
AT&T HS
Home
Internet Connection
Received 0.00 KB IP A
SubTransmitted 0.00 KB
Corrected Time 00:00:00
Connect
Profiles
SIM
Diagnostics
Settings
Home WiFi Internet Router System
Status
6. Click “Internet”, then “Proles” from the menu.
microSDFiles Add to FavoritesAT&T HSUPA Disconnected
Home
Internet Connection
WiFi
Received 0.00 KB IP Address 0.0.0.0
Subnet Mask 0.0.0.0Transmitted 0.00 KB
Corrected Time 00:00:00
Profile Open IP Address 192.168.1.1
Subnet Mask 255.255.255.0Network name (SSID) MiFi_2372XXX
Security WPA / WPA2 Mixed Mode
Clients 1/5
NOVATELWIRELESS Login
adminadmin
Click
17

Trouble Shooting - Resetting/Reprogramming -
6. Click
on the right side of the page.
Edit Internet Profile
AT&T HSUPA Disconnected
Internet Profiles
Edit Internet Profile
Home WiFi Internet Router System
CancelApply
APN
Usename
Password
Static DNS
Authentication Type None
DNS 1 (IP address)
DNS 2 (IP address)
Profile Profile 1 Return to Profile List
Searching
CancelApply
None
Auto
Profile 1 Edit Internet Profile
7. Enter the APN referencing the “APN Info” slip included in the
pouch. Click Apply.
8. Edit “Username”, “ Password” and “Authentication Type”
where designated on the APN info slip. Click Apply again.
Click
Click
Click
Continue to next page
18

Trouble Shooting - Resetting/Reprogramming -
Searching
CancelApply
None
Auto
Profile 1 Edit Internet Profile
9. Click on the upper right.
10. Click Apply again.
Continue to next page
AT&T HSUPA Disconnected
Internet Profiles
Edit Internet Profile
Home WiFi Internet Router System
CancelApply
APN orange.fr
Usename
Password
Static DNS
Authentication Type None
DNS 1 (IP address)
DNS 2 (IP address)
Profile Name Profile 1 Return to Prole List
9. Click
10. Click
Return to Prole List
***Do not click before you apply!
19

Trouble Shooting - Resetting/Reprogramming -
11. Select “Internet”, then “Settings”on the menu bar.
12. Change the drop down menu“Auto-connect enable” to “Home and Roaming networks”, then click Apply.
Continue to next page
Home
Internet Connection
Received 0.00 KB
WiFi
Profile
Network name (SSID) MiFi_23
Security
Clients
Transmitted 0.00 KB
Corrected Time 00:00:00
Connect
Profiles
SIM
Diagnostics
Settings
Home WiFi Internet Router System
Status
Home WiFi Internet Router SystemAT&T HSUPA Disconnected
Internet Settings
3G Modem
Network Selection
Auto-connect enable
Event Log enable
When the Internet is disconnected redirect web browsers to the MiFi
Network Technology Automatic
CancelApply
Never
Never
Home Network
Home and Roaming networks
Click
Select
20