Novatel Sprint MiFi 500 LTE User manual

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Availableapplicationsandservicesaresubjecttochangeatanytime.

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Table of Contents
MiFi500Basics 1
SystemRequirements 1
YourMiFi500’sLayout 1
StatusBar 3
PowerManagement 4
CaringforYourMiFi500 4
GettingStartedwithMiFi500 5
AccessingtheNetwork 5
LTE 5
UsingYourMiFi500fortheFirstTime 5
InsertandChargetheBattery 6
BatteryRemoval 7
BatteryTips 7
RemovetheLTESIMCard 8
PowertheMiFi500OnandOff 9
ConnectingtoYourMiFi500 9
UsingYourMiFi500AfterSetupisComplete 10
UsingtheMiFiDeviceUserInterface 13
ManagingtheMiFi500 15
ManagingfromtheMiFi500Device 15
ManagingfromtheMiFi500WebInterface 15
SignInPage 16
MiFi500Home 18
ManageMiFi500HomefromtheDevice 18
ManageMiFi500HomefromtheWebInterface 19
ConnectedDevices 24
ManageConnectedDevicesfromtheDevice 24
ManageConnectedDevicesfromtheWebInterface 24
Settings 28
ManageSettingsfromtheDevice 28
ManageSettingsfromtheWebInterface 29
WPS 44
GPS 45

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About 45
AccessingtheAboutPagefromtheDevice 45
AccessingtheAboutPagefromtheWebInterface 46
CustomerSupport 52
Troubleshooting 53
Overview 53
CommonProblems 53
TechnicalSupport 56
ProductSpecificationsandRegulatoryInformation 57
ProductSpecifications 57
RegulatoryStatements 58
WirelessCommunications 59
LimitedWarrantyandLiability 59
SafetyHazards 60
ProperBatteryUseandDisposal 61
CopyrightInformation 63
Glossary 64
Index 67

MiFi 500 Basics 1
MiFi 500 Basics
ThefollowingtopicsprovideMiFi500Basicinformation.
CongratulationsonyourpurchaseoftheMiFi500LTEbyNovatelWireless.WiththeMiFi500
IntelligentMobileHotspotyoucanaccessLTEnetworksforfasterconnectivity,uploadsand
downloads.Connectupto10Wi-FienableddevicesandonetetheredviaUSBtotheInternetat
once–laptops,tablets,e-readers,gamingconsolesandmore–andexperiencedownloadspeeds
ofupto100Mbps*.
TheMiFi500isbackwardscompatibleto3Gnetworks,ensuringreliableconnectivitywhenyouneed
itmost.
*Manufacturer’sratedpeaktheoreticalspeed.Actualspeedsmayvary.
System Requirements
ThissectionprovidesMiFi500systemrequirementsandrelatedinformation.
n Compatiblewithallmajoroperatingsystems.
n Workswiththelatestversionsofbrowsers,includingAndroid,Chrome,Firefox,Internet
Explorer,SafariandMobileSafari.
TouseWi-Fimode,yourcomputerneedsWi-Ficapability.ToaccesstheWebUserInterface,you
willalsoneedInternetbrowsersoftware.IfyourcomputerdoesnothaveWi-Ficapabilityyoucan
useEthernetoverUSBtethering.
YourMiFi500musthaveproperdataservicetofunctionproperly.SeeUsingyourMiFi500forthe
FirstTimeformoreinformation.
Your MiFi 500’s Layout
TheillustrationsanddescriptionsbelowoutlineyourMiFi500’sbasiclayout.

MiFi 500 Basics 2
n Status Display─ Providesconnectionandbatterystatus,networksignalstrength,roaming
status,andthenumberofusersconnectedwithWi-Fi.
n Navigation Button─Scrollsleftorrightthroughavailablemenuoptions.
n OK Button─ Usetoselectamenuoption.
n Power Button─ PowerstheMiFi500onandofforwakesupthedevicescreen.
n Charging Port─TheACchargerconnectshere.
n SIM Card Slot—TheSIMcardisinstalledhere.

MiFi 500 Basics 3
n Battery Compartment—Thebatterycontactsconnecthere.
n Master Reset Button—InsertapaperclipinthesmallholetoresettheMiFi500tofactory
settings.SeeHowdoIresettheMiFi500backtofactorysettings?formoreinformation
n BatteryRemoval Divot—Whenthebatteryisinstalled,insertafingernailhereandlifttoeasily
removeit.
Status Bar
ThestatusbaratthetopoftheMiFi500displayscreenprovidesdeviceandservicestatus
information.
StatusIcons
Display Icon Description
None  TheMiFi500ispoweredoffornotreceivingpower,orthescreenisin
power-savingmode.
Status Bar
NetworkSignal
Strength
Morebarsindicatemoresignalstrength.
ActivityIndicator Ifthisiconisdisplayed,dataisbeingtransferredbetweenyour
MiFi500andthenetwork.
Roaming Ifthisiconisdisplayed,yourMiFi500isroaming.
Connected
Devices
Thenumberofconnecteddevicesdisplaystotherightoftheicon.
Battery Morewhiteonthebatteryindicatesmorebatterylife.
Carousel
Wi-Fi ScrollandselecttheicontodisplaytheWi-Finame,passwordandURL.
Connected
Devices
ScrollandselecttheicontodisplaythenumberandIPaddressof
connecteddevices.
MobileNetwork Scrollandselecttheicontodisplaythetechnology,networkoperator,
signalandpreferrednetwork.
Software
Update
Scrollandselecttheicontodisplaythecurrentsoftwareversion,dateand
timeoflastcheckforupdatesandtocheckforcurrentsoftwareupdates.
About Scrollandselecttheicontodisplaythemobilenumber,modelnumber,
MEID,URLandAdminPasswordforyourMiFi500.
Wi-FiProtected
Setup
ScrollandselecttheicontoenableWPS.

MiFi 500 Basics 4
Display Icon Description
Home ScrollandselecttheicontoreturntotheMiFi500Homepageandto
accessmenuoptions.
Power Management
PowermanagementforyourMiFi500issimple.YourMiFi500willworkfromitschargedbattery
alone,orwhenthedevicewiththeinstalledbatteryispluggedintoapowersource.
n Battery–ChargethebatterybypluggingintheACcharger.Whilethebatteryischargingthe
batteryiconbarsblink.Whenthebatteryisfullycharged,thebatteryiconissolid.
n Sign of Life LED–TheblueLEDwillbeon/solidwhentheMiFi500ischargingandthedisplay
isoff.Itwillblinkslowlywhenthedeviceisonandthedisplayisoff.
n USB AC charger–YoucanusetheMiFi500whenthebatteryisinstalledandthechargeris
pluggedintoanelectricaloutlet.Pleaseensuretheelectricaloutletislocatedneartheequipment
andiseasilyaccessible.TheMiFibatterychargeswhileitispluggedintothecharger.
BeforeusingtheMiFi500,readthebatterysafetyinformationinthe“SafetyHazards”sectionofthis
guide.SeeProperBatteryUseandDisposal.
Caring for Your MiFi 500
ProperlycaringforyourMiFi500isimportant.Likeanyelectronicdevice,theMiFi500mustbe
handledwithcaretoensurereliableoperation.NovatelWirelessrecommendsthefollowing
guidelines.
n ProtecttheMiFi500fromliquids,dust,andexcessivetemperatures.
n DonotapplyadhesivelabelstotheMiFi500;theymightcausetheMiFi500topotentially
overheatandtheymightaltertheperformanceoftheantenna.
n StoretheMiFi500inasafeplacewhennotinuse.

Getting Started with MiFi 500 5
Getting Started with MiFi 500
GettingstartedwithyourMiFi500iseasy.Seethefollowingtopicsforinstructions.
Accessing the Network
AccessingthenetworkusingLTEcanbebothfasterandmoreefficientthan3GorWi-Fi*.
*Actualthroughputspeedandcoveragemayvary.Speedclaimsnotapplicablewhenroaming.
LTE
WithLTEbandwidth(800MHz,1900MHzand2500MHz)youcangetthebroadbandspeedyou
requiretoworkefficientlyoutsidethehomeoroffice.YoucanconnecttotheInternet,accessyour
corporateintranet,checkyouremailanddownloadattachmentsatspeedsthatareupto10times
fasterthan3G*.
LTEMobileBroadbandwithLTE*
n Download:typicaldownloadspeedsof5-12Mbps.
n Upload:typicaluploadspeedsof2-5Mbps.
3GMobileBroadbandwithEVDORev.A
n Download:typicaldownloadspeedsof600kbps–1.4Mbpswithburstsupto3.1Mbps.
n Upload:typicaluploadspeedsof500-800kbpswithburstsupto1.8Mbps.
Wi-Fi802.11b/g/n
n 802.11busesthe2.4GHzfrequencywithabandwidthof11Mbps.
n 802.11gusesthe2.4GHzfrequencywithabandwidthof54Mbps.
n 802.11nusesthe2.4GHzfrequencywithabandwidthof150Mbps.
*Actualthroughputspeedandcoveragemayvary.Speedclaimsnotapplicablewhenroaming.
Using Your MiFi 500 for the First Time
YourMiFi500isquickandeasytosetup.TogetstartedusingyourMiFi500forthefirsttime:
1. Confirmyourcomputermeetstheminimumsystemrequirements.SeeSystemRequirements.
2. Insertandchargethebattery.SeeInsertandChargetheBattery.
3. TurnontheMiFi500.SeePowertheMiFi500OnandOff.

Getting Started with MiFi 500 6
4. ConnecttheMiFi500toyourcomputerusingWi-Fi.SeeConnectingtoYourMiFi500.
Insert and Charge the Battery
ThefirststepingettingstartedwithyourMiFi500istoinstallthebatteryandensurethatithasafull
initialcharge.Toinsertandchargethebattery:
1. Pressyourfingeragainstthebatteryremovaltab,thenliftandremovethecover.

2. Alignthegold-coloredcontactsonthebatterywiththegold-coloredcontactsonthe
MiFi500andgentlyslidethebatteryintoplace.

3. ReplacethecoverbysettingitontheMiFi500wherethenotchesalign,thenpressonthecover
untilitclicksintoplaceandisflatacrosstheentirebottomsurface.
4. ConnectthemicroUSBendofthechargerintothechargingportoftheMiFi500.
5. PlugtheotherendofthecableintotheACadapterandplugtheadapterintoanelectricaloutlet.

Getting Started with MiFi 500 7
Tip: BeforeyouuseyourMiFi500,besuretochargethebatteryforatleast3.5hourstoensureafull
initialcharge.
CAUTION!UseonlybatteriesandchargerswithyourMiFi500thathavebeenapprovedbySprint.
ThefailuretouseapprovedbatteriesandchargersmayincreasetheriskthatyourMiFi500will
overheat,catchfire,orexplode,resultinginseriousbodilyinjury,death,orpropertydamage.
Battery Removal
UndercertaincircumstancesyoumayneedtoremovethebatteryfromyourMiFi500.Forbattery
removalorreplacement:
1. Pressyourfingeragainstthebatterydoorremovaltab,thenliftandremovethebatterycover.
Setthecoveraside.
2. Insertyourfingerintothebatteryremovaldivotandliftthebatteryoutofthebattery
compartment.

Battery Tips
Thefollowingbatterytipsshouldhelpyougetthemostoutofyourdevicebattery.
WARNING!AlwaysuseonlyapprovedbatteriesandchargerswithyourMiFi500.Thewarranty
doesnotcoverdamagecausedbynon-approvedbatteriesand/orchargers.
n Itnormallytakesatleast3.5hourstofullychargethebatterywiththeACcharger.
n Donotusesharpobjectstoaccessthebatterycompartment,asthismaydamagetheMiFi500
andthebattery.
n Donotuseexcessiveforcetoremovethebatteryortoaccessthebatterywell.
n ThebatterydischargesmorerapidlyasadditionaldevicesaccessyourMiFi500.
n Batterylifedependsonthenetwork,signalstrength,temperature,features,andaccessoriesyou
use.
n Newbatteriesorbatteriesstoredforalongtimemaytakemoretimetocharge.
n Whenchargingyourbattery,keepitnearroomtemperature.