Novexx Solutions Cutter 2000 Troubleshooting guide

01/13 Rev. 5.08-01 USER / SERVICE MANUAL
Cutter 2000
Connection / Setup
Safety Notes ................................................. 2
General Notes ............................................... 3
Proper Usage ............................................ 3
Technical Specifications ............................ 3
System requirements .................................... 4
Printre types .............................................. 4
Preparation for peripheral devices ............ 4
Connecting the cutter .................................... 5
Tools ......................................................... 5
Assembly / Disassembling ........................ 5
Function check for AP 5.4 / AP 5.6 /
AP 7.t ......................................................... 6
Activating the cutter ...................................... 7
Activating the TTX 350 / TTK .................... 7
Activating the 64-xx / AP 5.4 / AP 5.6 /
AP 7.t ......................................................... 7
Error message after activating the printer . 7
Parameter settings .................................... 8
Status reports ............................................ 9
Triggering a cut ......................................... 9
Accessories ................................................. 10
Stripper plate ........................................... 10

01/13 Rev. 5.08-01 USER / SERVICE MANUAL Connection, Setup
Cutter 2000 Safety Notes
2
Safety Notes
WARNING!
Danger of getting your fingers cut by the cutter blades!
Cleaning of the cutter must be done very carefully.
Don´t touch the cutter during printing/cutting operation.
Don´t use the cutter as a handle to carry the printer.
Switch off the printer and pull out the mains connector before any operation that
requires touching the cutter (e.g. mounting, cleaning, inserting label material, …).
Don´t use sharp edged objects to clean the cutter blades.

01/13 Rev. 5.08-01 USER / SERVICE MANUAL Connection, Setup
Cutter 2000 General Notes
3
General Notes
Proper Usage
The cutter option (subsequently referred to as the "cutter") is a peripheral device for
label printers of the type TTK, TTX 350, 64-xx, AP 5.4, AP 5.6 or AP 7.t. The cutter is
designed for cutting label material after it has been printed.
Technical Specifications
Properties The cutter blade cuts self-adhesive, cardboard and synthetic materials up to 240 g/m2
and up to a material thickness of 0.9 mm – considering the following exceptions:
Cut width Cutters of varying widths are intended for use with printers of the 64-xx series to allow
labels to be cut up to the maximum material width of the printer being used.
Double cut With the double cut function, the operator can remove gaps from the label material
where required. Here the cut gap can be set from 1 to 5 mm.
CAUTION! - Keep to the following rules in order not to damage or to soil the cutter
blade.
The 8" wide cutter must not be used for materials exceeding 160 g/m2.
Fiber strengthened materials (e.g. Tyvek) must not be cut.
If using self-adhesive material, cut between the labels (backing paper). Otherwise,
the adhesive will stick to the cutter blades and will have a negative effect on the cut-
ting function.

01/13 Rev. 5.08-01 USER / SERVICE MANUAL Connection, Setup
Cutter 2000 System requirements
4
System requirements
Printre types
Cutters in the appropriate width can be operated with the following printers:
Preparation for peripheral devices
For using the printers with a cutter, they must be especially equipped (Tab. 2). This so
called peripherals preparation consists mainly of an additional output stage board for
the motor of the peripheral device and of some additional connection cables.
Peripheral test TTK/TTX 350:
Set parameter SYSP > PEPH to KNIF.
If the printer displays the status message ST68 after the ENTER key is pressed, the
peripheral board is not installed. If ST68 does not appear or if a different status mes-
sage is displayed, then the printer has been set up for peripheral devices.
64-xx / AP 5.4 / AP 5.6 / AP 7.t:
Make a service status printout: Call parameter PRINT INFO > Service Status.
64-xx and AP x.x printers are equipped with peripheral preparation if the topic “Periph-
eraldriver” can be found below the header “Peripheraldriver” on the printout.
Printer Cutter width
64-04 / TTK / TTX 350 / AP 5.4 / AP 7.t 4"
64-05 5"
64-06 / AP 5.6 6"
64-08 8"
[Tab. 1] The cutter width must match the printwidth of the printer.
Printer Peripherals preparation
64-xx optional
TTX 350 optional
TTK standard
AP 5.4/5.6 standard with printer version „Peripheral“
AP 7.t standard
[Tab. 2] Only the TTK is in any cases equipped with the peripheral preparation. For the other printer types
this is an option.

01/13 Rev. 5.08-01 USER / SERVICE MANUAL Connection, Setup
Cutter 2000 Connecting the cutter
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Connecting the cutter
The cutter [1] is secured to the printer by two screws
and an adjustment plate. By moving the adjustment
plate, the cutting line can be set parallel to the print im-
age.
Tools
• Allan key 3 mm
• Socket wrench, size 8
Assembly / Disassembling
1. Remove the tear-off edge [2C] by unscrewing the
thumb screw [2D].
2. Remove the cutter cover [2A] by unscrewing the
two fastening screws [2B].
3. Screw on the cutter in place of the cutter cover. To
do this use the fastening screws of the cutter cover
[3A] (2x Allan key screws M 5x20). Initially just
screw them in slightly.
Continued overleaf.
WARNING!
Danger of injury if the cutter is activated un-
intentionally!
Before beginning service work, switch
off the printer and pull out the mains power
supply plug.
[1] Cutter 2000.
[2] Disassembling the cutter cover (A).
[3] Attaching the cutter to the printer.
A
B
C
D
A

01/13 Rev. 5.08-01 USER / SERVICE MANUAL Connection, Setup
Cutter 2000 Connecting the cutter
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4. Attach the adjustment plate [4A] by unscrewing the
top left hexagonal screw [4B] on the print or draw
unit, place the adjustment plate underneath, and
then tighten the screw again - initially only lightly.
The square axle of the cutter unit must rest in
the square recess of the adjustment plate [4].
AP 5.4/5.6 only:
The adjustment plate differs from the 64-xx/
TTX 350/TTX version. It is provided with every
AP 5.4/5.6 printer (fixed on the printer bottom with
adhesive tape).
5. If necessary, position the adjustment plate [4A] with
the help of the hex screw [4B] so that the cut image
and print image are lying parallel.
6. Tighten all three fastening screws.
7. Plug the knife motor cable into the socket on the
front of the printer [6].
Function check for AP 5.4 / AP 5.6 /
AP 7.t
For testing purposes can be triggered a cut by calling
parameter SERVICE FUNCTIONS > Cutter test. This way, the
cutter function can be tested without changing the print-
er peripheral setting.
CAUTION! - Under no circumstances
should the plug be attached or removed
when the device is switched on, as other-
wise the device electronics could be
damaged.
[4] Attaching the adjustment plate (A).
[5] Positioning the adjustment plate (A).
[6] The cutter connector (A) ready plugged in.
AB
B
A
A

01/13 Rev. 5.08-01 USER / SERVICE MANUAL Connection, Setup
Cutter 2000 Activating the cutter
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Activating the cutter
After installation, the cutter must still be activated by setting the corresponding param-
eters in the parameter menu.
Activating the TTX 350 / TTK
Call parameter SYSP > PEPH and set it to KNIF.
The printer will now be reset. The cutter is rotated automatically to its correct starting
position.
Activating the 64-xx / AP 5.4 / AP 5.6 / AP 7.t
Call parameter SYSTEM PARAMETER > Periph. device and set it to „Cutter“.
The printer will now be reset. The cutter is rotated automatically to its correct starting
position.
Error message after activating the printer
If the starting position of the cutter blade can not be found, the following status mes-
sage appears (depending on the printer type):
64-xx/AP 5.4/AP 5.6/
AP 7.t
TTX 350/TTK
Press the Online button to acknowledge the message.
If this status message occurs repeatedly, the cutter light sensor may be dirty or defec-
tive.
Use compressed air to blow the dirt off the light sensor [7A]. To do so, unmount
the cutter of the printer.
WARNING!
Danger of cutting hands and fingers! Activating a non-existent option (peripheral de-
vice) can cause the device to malfunction.
Never touch the knife blade with your fingers while operating the
cutter/printer.
Only activate options which are mounted and connected properly.
Status 5005
Knife fault
ST14

01/13 Rev. 5.08-01 USER / SERVICE MANUAL Connection, Setup
Cutter 2000 Activating the cutter
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[7] Unmount the cutter to clean the light sensor (A).
Check, if the cutter cable is damaged. If so, replace the cable.
Adjust the oscillator disc.
A complete description of all parameters can be found in the user manual of the print-
er, topic section "Info Printouts and Parameters".
A list of all status reports can be found in the user manual of the printer, topic section
“Status Reports”.
Parameter settings
The following parameters govern the cutter function and may need to be adjusted:
For more detailed information, refer to the user manual of the printer, topic section
"Info Printouts and Parameters".
After a print job has been downloaded, the programmed cut function is carried out
automatically by the device.
A
EXPERTS
TTX 350 TTK 64-xx AP 7.t AP 5.4/5.6 Meaning
PEPH PEPH Periph. device Periph. device Periph. device Selection parameter for peripheral
devices
CSPD CSPD Cut speed Cut speed -- Cut speed
CPOS CPOS Cut position Cut position Cut position Cut position
CWID CWID Cut width Cut width -- Cut width
CDIS CDIS Double cut Double cut Double cut Double cut function
CMOD CMOD Cut mode Cut mode Cut mode Cut mode
[Tab. 3] Parameters which are important for the cutter function.

01/13 Rev. 5.08-01 USER / SERVICE MANUAL Connection, Setup
Cutter 2000 Activating the cutter
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Status reports
The following status reports may be displayed in conjunction with the cutter function:
For more detailed information, see the chapter "Status Reports" in the printers user
manual.
Triggering a cut
If the cutter is properly mounted and activated, a cut can be triggered the following
ways:
• Press the Cut button, while the printer is in offline mode.
• Include a cut command in the print job, e.g. by setting the respective parameter in
the Easy Plug #ER command.
TTX 350 TTK 64-xx / AP 5.4 / AP 5.6 / AP 7.t Example, comment
ST14 ST14 5005 Knife fault Cutter malfunction
ST68 No peripheral device
preparation
[Tab. 4] Status messages caused by printer operation with cutter.

01/13 Rev. 5.08-01 USER / SERVICE MANUAL Connection, Setup
Cutter 2000 Accessories
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Accessories
Stripper plate
If the applied label material is very thin and flexible, it may happen, that the label ma-
terial is drawn upwards together with the ribbon, instead of being fed into the cutter.
The stripper plate avoids this effect.
[8] The stripper plate is a simple plastic strip, which is supplied with adhesive foil on one side.
Assembling 1. Dismantle the cutter from the printer.
2. Clean the rim [9A] – best by means of some cleaning fuel.
3. Remove the cover paper off the stripper plate.
4. Glue the stripper plate [9B] to the rim as illustrated.
[9] Middle: Clean the rim (A) with cleaning fuel. Right and left sides: Glue the stripper plate (B) justified to
the one edge – the stripper plate should loom above towards the paper-insertion side.
Printer Article no. stripper plate
64-04 a / TTX 350 / TTK / AP 5.4 Gen. 2 / AP 7.t
a) Old 64-04 (light-gray housing)
A0799
64-04 b / 05
b) New 64-04 (dark-gray housing)
A0798
64-06 / AP 5.6 A0800
64-08 A0801
Abstreifer/
Stripper plate
Z0164.cdr
A
B