SAFETY INSTRUCTIONS
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Read the instruction manual carefully before using your novita Aroma
Diffuser and keep it for later reference. Persons who are not familiar with
the operating instructions, as well as children are not advised to operate the
Aroma Diffuser, or are only advised to operate it under supervision.
(Note: Aromatherapy is not intended as diagnosis, treatment or prescription
for any disease, nor is it presented as an alternative to regular medical
attention. Please contact a health professional if in doubt. novita is not liable
for any consequential, incidental, indirect damages and risk caused to user.)
Always ensure that there is sufficient water in the water tank before
operation.
Use only clean tap water in normal temperature to fill the water tank.
DO NOT use the Aroma Diffuser if there is any damage to the unit or power
supply adapter.
Disconnect the Aroma Diffuser from the power supply when doing
maintenance or cleaning.
DO NOT tilt the Aroma Diffuser or attempt to empty or refill it while it is
operating.
DO NOT use detergents, solvents or aggressive agents to clean the Aroma
Diffuser.
DO NOT cover any openings of the Aroma Diffuser or insert objects into any
openings, as this might result in deformation and damage.
Place the Aroma Diffuser on a dry and even surface.
Repairs of Aroma Diffuser should only be made by qualified service
engineers. Improper repair may cause considerable danger to the user.
Never cover the mist outlet during operation.
DO NOT handle any power supply or cords with wet hands.
NOVITA CUSTOMER SERVICE GUARANTEE
At the cornerstone of novita’s core values is the importance we place in
Continuous Relationships. Consequently, we believe in harnessing the
relationship we have with our customers. The first step in establishing this
relationship is to ensure that we are always there for the customers whenever
we’re needed. These are just a few ways that we look out for you.
Free Evaluation
Check in your product for a FREE assessment and evaluation by our
qualified technician. Upon your confirmation, charges only apply when
there is replacement of technical parts.
Minimum Downtime
Understanding that time is of the essence, for each servicing or repair,
novita guarantees that we will only take up to 7 working days to get your
product up and ready for collection.
Optional Home Delivery
Time and convenience might not always be in the advantage of customers,
hence, for a nominal fee of $18 one-way and $36 two-ways, customer can
choose to use our delivery service instead of bringing in the product
themselves.
Optional Loan Set*
Knowing how inconvenient it can get when your product is sent for
servicing or repair, novita lends a hand by offering you a temporary loan
set at no charge.
*Please note that this service is upon request and subjected to the availability of
the product. Temporary loan set might be of a different model from original set
brought in for repair.
Service Trekking
With everyone’s busy schedule, it’s sometimes hard to keep track of
everything. Sit back, relax and leave the fussing to us. Instead of calling
and checking up on the status of your product, let novita keeps you
updated.
*Customers can choose to be updated via email, phone or even sms
Dedicated Customer Care Personnel
Give us a call at 6552 1023/25 for any enquiry or feedback. Alternatively,
you can drop us an email at enquiry@novita.com.sg or visit our website at
www.novita.com.sg Our friendly customer care personnel will be glad to
assist you.
