Oki C9300 Series User manual

3
This OKI Color Signage Solution has been created specifically for printing signage in addition to your daily
business printing needs.
A sample pack of ten different types of OKI Media is included so you can begin printing signage as soon
as the printer is set up. You will find:
1. 60# Premium Cover Stock (10 sheets)
2. 90# Premium Index Stock (10 sheets)
3. 110# Premium Index Stock (10 sheets)
4. Shelf Strips (10 sheets)
5. Clear Cling Film (5 sheets)
6. White Cling Film (5 sheets)
7. 4-up Removable White Labels (10 sheets)
8. 10 pt. Gloss Paper (10 sheets)
9. Banner paper (12.9" x 35.4" (5 sheets)
10. Table Tents (10 sheets of 3 tents each)
The OKI Media Collection has been tested and approved exclusively for printing on the OKI Signage Printer.
For best results we recommend you use OKI media any time you print signs or point-of-purchase materials.
In addition, customized settings have been created for this media to make it easy to have the right setting and get good
results every time you print. Please see “Specialty Media Recommended Settings” on page 7 for the quick reference
guide for recommended media placement and settings.
Features

4
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Steps to printing Signage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Additional Signage Software Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Purchasing OKI Specialty Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Specialty Media Recommended Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to Set the Printer Driver for Specialty Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Windows XP and 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Macintosh OS X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Macintosh OS 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Clearing Paper Jams in the Multi-purpose Feeder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Paper Jams at the Multi-purpose tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Printing is flaking off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Unprinted background is grayish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Repeated fine streaks are visible . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Paper Size mis-match. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printed image was rotated 90 degrees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Distributed Printing Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Distributed Printing by OKI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
PrintSuperVision.net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
The OKI Retail Signage Media Collection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
CONTENTS

5
SYSTEM CONFIGURATION
Your Color Signage Solution includes the following:
• OKI C9300 or C9500 Color Signage Solution Printer
• CD with Custom Media software drivers (for PC and MAC)
so you can easily and quickly print signage without
customizing settings.
• Monaco EZmatch Color Matching Utility (included on the
software driver CD)
• Media Sample Kit with 10 different types of Media for your
signage needs.
• Documentation to show you how to set up and print a range of
media types.
STEPS TO PRINTING SIGNAGE
Before printing, the following steps must be completed:
1. Set up your Printer
See the instructions in the Setup Guide.
2. Install the Custom Printer Drivers and MonacoEZ-
match Software
The drivers are located on the driver CD. See the Software
Installation Guide for complete instructions.
Windows Users:
Click the Printer Driver Installer button on the Menu Installer to
load the drivers.
After driver installation is finished, return to the Menu Installer
and click install the Monaco software. MonacoEZmatch is a quick
and easy way to control color. This software builds ICC monitor,
scanner and printer profiles to deliver accurate and consistent
color across devices and for specific media types.
Macintosh Users:
First, install the printer drivers for Mac. Then double-click the
MonacoEZmatch icon that appears on the desktop, and follow the
installation instructions.
3. Set the Printer Driver for your Media
When you are ready to print:
1. Open the printer driver dialog. For instructions to do this,
see “How to Set the Printer Driver for Specialty Media” on
page 8, then locate the instructions for the operating system
you are using.
2. Select the printer settings recommended in the table
“Specialty Media Recommended Settings” on page 7.
4. Load your Media
Use the “Specialty Media Recommended Settings” on page 7 to
set up your media in the printer. This table provides specifications
to properly load a variety of different specialty media. Follow
these recommendations to get the best printing results.
Overview

6
Additional Signage Software Solutions
To further enhance your color signage productivity, these free
software programs are available on our web site:
• Distributed Printing for OKI
• PrintSuperVision.net
See “Distributed Printing Management” on page 17 for more
information about these programs.
Purchasing OKI Specialty Media
OKI Media can only be purchased directly through your
reseller.
See the complete OKI Retail Signage Media Collection on
page 17.
Overview

7
This table shows the settings to use for each type of media. To optimize your results, it is important that the correct paper tray, feed and output
orientation, and media type be selected in the printer driver.
Actual results may vary based on your unique operating environment. Some media
may experience a graying of the unprinted area of the page
. Be sure to disable Media Check and Tray Switch before printing .
Media Name/Number Printer Settings Special Conditions/Cautions
Table Tents
PN 52207201
(3 tents per sheet)
• Feeding - Multiple-Purpose Tray
• Capacity - 30 Sheets Max
• Input Orientation - Short Edge
• Output Orientation - Face-up
• Size 12'' x 19.125''
• Media Type Setting - OKI Table Tents
Caution: Periodic cleaning of the paper feed
roller is recommended when using this media.
Reminder: Be sure to open the face-up stacker
on the printer so table tents feed straight
through.
OKI Clear Cling Film
PN 52207801
OKI White Cling Film
PN 52207802
• Feeding - Tray 1
• Capacity - Max. fill to blue line on label (see at right)
• Input Orientation - Short Edge, Perf up
• Output Orientation - Face-down
• Size 8.5'' x 11''
• Media Type Setting - OKI Cling Film
Caution: Completely fan cling film sheets to
separate them before inserting in the paper tray.
OKI Shelf Strips
PN 52207401
(6 strips per sheet)
• Feeding - Tray 1
• Capacity - Max. fill to red line on label (see at right)
• Input Orientation - Short Edge
• Output Orientation - Face-down
• Size - 11'' x 8.5''
• Media Type Setting - OKI Shelf Strip
Caution: Long edge feeding should not be
used, as multiple sheet feeds will occur.
OKI 4-UP White Label
PN 52207301
• Feeding - Tray 1
• Capacity - Max. fill to blue line on label (see at right)
• Input Orientation - Short Edge
• Output Orientation - Face-down
• Size - 8.5'' x 14''
• Media Type Setting - OKI 4-up White Label
OKI Premium Gloss
PN 52207601
• Feeding - Tray 1
• Capacity - Max. fill to black line on label ( see at right)
• Input Orientation - Long Edge
• Output Orientation - Face-down
• Size - 8.5'' x 11''
• Media Type Setting - OKI Glossy Media
OKI Banner Paper
(35.4'' x 12.9'')
PN 52206001
• Feeding - Multi-Purpose Tray
• Capacity - 30 sheets Max
• Input Orientation - Short Edge
• Output Orientation - Face-down
• Size 12.9'' x 35.4''
• Media Type Setting - Ultra Heavy (33-54 lb.)
OKI Premium
Card Stock
60 lb. - PN 52205601
90 lb. - PN 52205602
110 lb. - PN 52205603
• Feeding - Multi-Purpose Tray
• Capacity - 30 sheets Max
• Input Orientation - Long Edge
• Output Orientation - Face-down
• Size 18.5'' x 11''
• Media Type Setting - Ultra Heavy (33-54 lb.)
Specialty Media Recommended Settings
Maximum Fill Lines
Label is located on rear
paper tray guide.

8
WINDOWS®XP AND 2000
1. From the Windows taskbar click Start>Settings>Printers.
2. Right-click the printer icon.
3. Click Properties.
4. Click the Printing Preferences button.
5. Click the Job Options tab.
6. Select the Output Bin.
7. Click the Paper/Quality tab.
8. Click the Advanced button.
9. Click Media Type. Then, click Printer Settings to see the
drop-down list box.
10. Select the correct media type.
11. Make sure Media Check is set to Off. If this option is set
On, the printer may show Media Type Mismatch on the LCD
display.
12. Click OK to exit.
NOTE
For the correct settings refer to “Specialty Media
Recommended Settings” on page 7.
NOTE
Some media types cannot be selected unless Stacker (Face-up)
is selected on the Job Options tab.
How to Set the Printer Driver for Specialty Media

9
WINDOWS 98
1. From the Windows taskbar click Start>Settings>Printers.
2. Right-click the printer icon.
3. Click Properties.
4. Click the Job Options tab.
5. Click on Output Bin to see the drop-down box list box.
Select the correct output bin. Click Apply.
6. Click the Setup tab.
7. Click on the Media Source drop-down list box. Select the
recommended paper tray.
8. Click on the Media Type drop-down list box. Select the
recommended paper type.
9. Click the Paper Feed Options button. Make sure that
“Media Check” is cleared. If this option is checked, the
printer may show Media Type Mismatch on the LCD display.
NOTE
For the correct settings, refer to “Specialty Media
Recommended Settings” on page 7.
NOTE
Some media type cannot be selected unless “Stacker (Face-
up)” is selected on the Job Options tab.
How to Set the Printer Driver for Specialty Media

10
MACINTOSH®OS X
1. In the Print dialog, select Printer Features.
2. Select the recommended paper tray in the Paper Feed drop-
down list.
3. Select the Output Bin and the Media Type in the Printer
Features Set 1 drop-down list.
4. Make sure the Media Check box is cleared.
NOTE
For the correct settings, refer to “Specialty Media
Recommended Settings” on page 7.
How to Set the Printer Driver for Specialty Media

11
MACINTOSH OS 9
1. In the Print dialog, select Printer Features.
2. Select the recommended paper tray in the General section.
3. Select the Media Type in the Job Options Section.
4. Select the Output Bin in the Printer Features Set 1 drop-
down list.
5. Make sure the Media Check box is clear.
NOTE
For the correct settings, refer to “Specialty Media
Recommended Settings” on page 7.
How to Set the Printer Driver for Specialty Media

12
Periodic maintenance of your printer’s multi-purpose paper
roller mechanism will assure smooth, jam-free operation. To
clean the rollers, do the following:
1. Locate the paper roller cover just above the multi-purpose
tray.
2. Squeeze the center post slightly to release the cover and
lift it out.
3. Dampen the corner of a clean cloth with 90% alcohol. Wipe
both rollers as shown. Rotate each roller using your finger,
then clean the rollers again. Repeat this procedure until
each roller is thoroughly cleaned.
4. Using a clean area of the cloth, wipe the tray to remove any
paper dust that may have fallen.
5. Replace the paper roller cover.
Maintenance

13
To prevent paper jams, periodically perform the maintenance
procedure. See “Maintenance” on page 12.
Also, see “Troubleshooting” on page 14 for additional paper
jam causes.
To clear a paper jam:
1. Locate the jam release button just below the multi-purpose
tray.
2. While pressing the release button, gently pull out the
jammed paper.
Clearing Paper Jams in the Multi-purpose Feeder

14
PAPER JAMS AT THE MULTI-PURPOSE TRAY
Phenomenon
Printer LCD displays CHECK MPTRAY / 390: PAPER JAM
Potential Cause #1
Improper paper tray was used or recommended Tray Capacity
was not followed. Do not fill paper above the paper fill line.
Suggested Action
1. Use specified paper tray for media as recommended in “Spe-
cialty Media Recommended Settings” on page 7.
Tray Capacity for Card stock and table tents is 30 sheets
maximum on the Multi-purpose tray.
Potential Cause #2
Paper dust had accumulated on the roller. Paper feeding ability is
degraded.
Suggested Action
Perform the maintenance procedure. See “Maintenance” on
page 12.
Potential Cause #3
Oil ink was transferred from pre-printed media. Paper feeding
ability is degraded.
Suggested Action
Perform the maintenance procedure. See “Maintenance” on
page 12.
PRINTING IS FLAKING OFF
Phenomenon
Printed toner on media is flaking off.
Potential Cause
Wrong media type was selected in the printer driver. When toner
flaking occurs, usually the fuser temperature is not high enough.
This is controlled by the media type option setting in the printer
driver.
Suggested Action
Refer to the “Specialty Media Recommended Settings” on
page 7 for the correct setting. Set the correct media type in the
printer driver.
UNPRINTED BACKGROUND IS GRAYISH
Phenomenon
Background, where nothing is printed, appears dirty or grayish.
Potential Cause
Wrong media type was selected in the printer driver.
Suggested Action
Refer to the “Specialty Media Recommended Settings” on
page 7 for the correct setting. Set the correct media type in the
printer driver.
REPEATED FINE STREAKS ARE VISIBLE
Phenomenon
Printed area has fine repeated streaks.
Potential Cause
Wrong media type was selected in the printer driver.
Suggested Action
Refer to the “Specialty Media Recommended Settings” on
page 7 for the correct setting. Set the correct media type in the
printer driver.
Troubleshooting

15
PAPER SIZE MIS-MATCH
Phenomenon
When printing, printer LCD displays PAPER SIZE
MISMATCH.
Potential Cause #1
Wrong paper size was set in the printer menu. All paper trays,
except the Multi-purpose tray, have a paper size sensor. The
correct paper size for the Multi-purpose tray must be set in the
printer menu using the operator panel.
Suggested Action
1. Press the MENU button repeatedly until MEDIA MENU
displays.
2. Press the ITEM+ button repeatedly until MP TRAY
PAPERSIZE displays.
3. Press the VALUE+ button repeatedly until the paper size
that you wish to use displays.
Potential Cause #2
You are using the PCL driver.
Suggested Action
Only the PostScript driver can print on custom media properly.
Reinstall and use the PostScript driver.
Potential Cause #3
Media Check setting is not cleared in the printer driver.
Suggested Action
See“How to Set the Printer Driver for Specialty Media” on
page 8 through page 11.
PRINTED IMAGE WAS ROTATED 90 DEGREES
Phenomenon
The printed results appear 90 degrees rotated.
Potential Cause
Wrong paper size orientation was set in the printer menu. All
paper trays, except the Multi-purpose tray, have a paper size
sensor. The correct paper size for the Multi-purpose tray must
be set in the printer menu using the operator panel. Letter size
has 2 orientations, long edge feed and short edge feed. If the
orientation is set incorrectly for the Multi-purpose tray, the
printed document will be rotated.
Suggested Action
1. Press the MENU button repeatedly until MEDIA MENU
displays.
2. Press the ITEM+ button repeatedly until MP TRAY
PAPERSIZE displays.
3. Press the VALUE+ button repeatedly until the paper size
that you wish to use displays.
T
rou
bl
es
h
oo
ti
ng

16
You can distribute your signage using 2 free software programs
offered by OKI:
• Distributed Printing by OKI®
• PrintSuperVision.net
DISTRIBUTED PRINTING BY OKI
Once you have an infrastructure in place to create signage, you
can use Distributed Printing by OKI to send the file over your
corporate network (using FTP technology) directly to OKI
printers in your local stores. No PCs are required to receive files
and no shipping charges—nor damage—are incurred. Your
managers can print exactly the number of signs they need.
You can tailor your signage for individual stores as well as
groups of locations, and revision and updates can be made in
real time.
An added benefit is secure printing. Files can only be accessed
by a code punched into the keypad on the printers’ operator
panels. Management retains complete control of the printing
process.
This easy-to-use software is complimentary and is available on
our web site. To download the software, or to see more
information about it, go to
http://www.okidata.com
1. Click on Printing Solutions.
2. Under Software Solutions, click Signage.
3. Click Distributed Printing for OKI.
4. Click Download to load the file on your hard drive. Note:
you will be requested to register before downloading the
software.
5. When the file is downloaded, click the HELP button for
easy instructions.
Distributed Printing Management

17
PRINTSUPERVISION.NET
PrintSuperVision provides real-time monitoring and reporting
with remote management of your printers from anywhere on the
Web through popular Web browsers. Administrators can
proactively manage OKI printers (all networkable color,
monochrome and impact lines) and non-OKI, SNMP-based
printers from most manufacturers.
One of its many features is the ability to send flyers, brochures
and advertisements directly to remote OKI printers within your
network from one centralized location.
PrintSuperVision.net is a free, downloadable software solution
that helps save resources and increase productivity.
Additional features include:
• Remote printer status at a glance
• “Clone” setting from one OKI printer to many OKI printers
• Consumable management with virtual “stock cupboard”
feature and predictive information, plus online ordering
• Ability to schedule and generate periodic reports and
deliver via E-mail
PrintSuperVision is complimentary and is available on our web
site. To download the software, or to see more information
about it, go to
http://www.okidata.com
1. Click on Printing Solutions.
2. Under Software Solutions, click Device/JobManagement.
3. Click PrintSuperVision.
4. Click Download to load the file on your hard drive.
Distributed Printing Management

18

19
OKI is a registered trademark of Oki Electric Industry Company, Ltd.
Microsoft, Windows, Windows NT and Windows XP are registered trademarks of
Microsoft Corporation in the United States and other countries.
Apple, Macintosh, Mac and Mac OS are registered trademarks of Apple Computer.
MonacoEZmatch is a registered trademark of Monaco Systems, Inc.
Other product names and brand names are registered trademarks or trademarks of their proprietors.

© 2004 Oki Data Americas, Inc.
Oki Data Americas, Inc., 2000 Bishops Gate Blvd., Mt. Laurel, NJ 08054-4620
Tel: [phone] [phone] Fax: [phone], www.okidata.com
59361402