Oki Es3640 mfp User manual

ES3640MFP / CX3641MFP

Service & Troubleshooting Guide

Disclaimer

Every effort has been made to ensure that the information in this document is complete, accurate, and up to date. The manufacturer assumes no responsibility

for the results of errors beyond its control. While all reasonable efforts have been made to make this document accurate and helpful as possible, we make no

warranty of any kind, expressed or implied, as to the accuracy or completeness of the information contained herein. For the most up-to-date service information

available, visit our website at www.okidata.com © Okidata Americas, Inc. 2008

Contents

Chapter 1

Printer Maintenance Procedures

1.1 Service Maintenance Procedures

1.2 Cleaning the Printer

1.3 Cleaning the Imaging Unit Contacts

1.4 Cleaning the LED Heads

1.5 Cleaning the Feed Rollers

Chapter 2

User Menu and Adjustments

2.1 Accessing the User Menu

Main Menus Sub Menus

Configuration Print Page Count • Finisher Count • Supplies Life

Network • Paper Size in Tray • System

Print Pages Print Pages

Suspend Printing

Resume Printing

Print Secure Job Print Secure Job

Menus Tray Configuration • System Adjust

Shut Down

Admin Setup Admin Setup

Calibration Exit Calibration • Auto Density Mode

Auto BG Adjust Mode • Adjust Density

Adjust Registration • Setup Calibration

Calibrate • Remove Calibration

Print Statistics Statistics Menu • Log Size • Reset Counter

Change Password

Service Modes and Adjustments

2.2 Accessing Service Mode

2.3 Service Diagnostics Controls

2.4 The Motor & Clutch Test

2.5 The Switch Scan Test

2.6 Service Adjustments

Removing the calibration for the Copier Screen

Calibrating the Printer / Copier Screen

Using Command WorkStation to Calibrate the Printer / Copier Screen

Calibrating the Auto Media Detection Sensor

Chapter 3

Troubleshooting Print Quality

3.1 An Overview of Print-Quality Problems

Print-Quality Problems Overview

Defects Associated with Specific Printer Components

3.2 Generating and Analyzing Test Prints

Generating and Analyzing Control Panel Test Prints

Generating and Analyzing Service Test Prints

Generating and Analyzing Print Engine Test Prints

3.3 Print-Quality Troubleshooting Practices

Light Prints in All Colors

Light Print in Only One Color

Blank Prints

Mottled or Splotchy Prints

Unexpected Colors

Repeating Bands, Lines, Marks, or Spots

Random Bands, Lines, Marks, or Missing Spots

Random Spots

Background

Ghosting or Hot Offset

Incomplete Fusing or Cold Offset

Mis-Registration, Color Layers Not Correctly Registered

Toner on Back of Print

Image Not Centered or Positioned Correctly

Process Direction Bands, Voids, or Streaks

Scan Direction Bands, Voids, or Streaks

Scan Direction Dark Streaks

Process Direction Lines or Streaks

Chapter 4

Troubleshooting Paper Jams

4.1 Paper Jam Error Code Table

4.2 Jam Troubleshooting

Code 370: Paper Jam Occurred in the Duplex (Rear)

Code 371: Paper Jam Occurred in the Duplex (Middle)

Code 372: Paper Jam Occurred in the Duplex (Front Cover)

Code 373: Paper Jam Occurred in the Duplex (Rear)

Code 380: Paper Jam Occurred in the Paper Path (Side Cover)

Code 381: Paper Jam Occurred in the Paper Path (Under Drums)

Code 382: Paper Jam Occurred in the Paper Path (Top Cover Fuser)

Code 383: Paper Jam Occurred in the Paper Path (Top Cover Fuser/Duplex)

Code 384: Paper Jam Occurred in the Paper Path (Top Cover Fuser/Exit)

Code 390: Paper Jam Occurred during Paper Feed (MPT)

Code 391: Paper Jam Occurred during Paper Feed (Side Cover or Tray1)

Code 392: Paper Jam Occurred during Paper Feed (Side Cover or Tray2)

Code 393: Paper Jam Occurred during Paper Feed (Side Cover or Tray3)

Code 394: Paper Jam Occurred during Paper Feed (Side Cover or Tray4)

Code 400: Incorrect Size Paper has been Used (Side Cover)

Code 401: Multiple Sheets of Paper were Fed (Side Cover)

User Clearable Errors 631 through 649

Chapter 5

Troubleshooting Self Diagnostic Codes

5.1 Self Diagnostic Error Codes

Self Diagnostic Error Codes (Printer)

Self Diagnostic Error Codes (Scanner/ADF)

Self Diagnostic Error Codes (Finisher)

Self Diagnostic Error Codes (Other Codes)

5.2 General Troubleshooting

No Control Panel Display

Control Panel LED is on, No Control Panel Display

Printer does not appear to Operate at Power On.

Printer Continually Displays “Warming Up” or “Initializing”

Troubleshooting AC Power Supply

Troubleshooting DC Power Supply

Troubleshooting RAM Memory Failures

Paper Size Errors

5.3 Troubleshooting Error Codes

Fuser Failure

Environmental Sensor Failure

Motor Overheating Failure

Engine Control Board Failure

LVPS Power Supply Failure

Fiery Controller Fan Failure

Power Supply Fan Failure

Fan Failure

Duplex Interface Failure

Tray 2, 3, 4 Communication Errors

Inverter Unit Interface Failure

Cyan, Magenta, Yellow, Black LED Failure

Fuser Fan Failure

Fuser 110V/220V Mismatch Error

Unsupported Duplex Unit Rom

Fuse Cut Error (Fuser)

Fuse Cut Error (Transfer Belt Unit)

Fuse Cut Error C, M, Y, K Imaging Drum Unit

Fiery Controller to Engine Board Communication Failure

Finisher Interface Error

Inverter Power Supply Failure

Control Panel Communication Failure

Error in the Transfer Belt

C, M, Y, K Imaging Drum Unit Failure

Engine Board Flash Memory Error

Unsupported ROM

Toner Sensor Detection Error

MT Home Position Detection Error

Toner Feed Switch Error/Toner Lock Error

Color Up/Down Error

Top Cover Open Error

Fuser Unit Detected as Missing

Image Drum Unit Life Error

Fuser Life Error

Belt Life Error

Toner Out Error

Chapter 1

Printer Maintenance Procedures

1.1 Service Maintenance Procedures

Perform the following procedures whenever you check, service, or repair the printer. Cleaning the

printer, as outlined in the following steps, assures proper operation of the printer and reduces the

probability of having to service the printer in the future. The frequency of use, Average Monthly

Print Volume (AMPV), type of media used, and operating environment are factors in determining

the frequency of this maintenance procedure. Be sure to record the number of sheets printed

between each service visit and attach the PS test page, Demo Page, and configuration sheets to

your service log for future reference.

Recommended Tools

•Toner vacuum cleaner

•Laptop computer with:

(Windows XP)

(Current Model Print Drivers)

(Current Command Workstation loaded)

(Kodak Calibration Pack)

•Clean, dry, lint-free cloth

•Black, light protective bag

Perform these routine maintenance procedures during the course of servicing the printer.

•Clean the feed rollers, exit rollers, and guides; replace as necessary.

•Remove and clean all paper trays.

•Clean the Color Registration and Automatic Density Control Sensors.

•Check cleanliness of interior and exterior, including fans; clean as necessary.

•Check the print engine and Fiery Controller firmware version located on the first page of the

configuration sheet. Update as necessary.

•Print a PS test page and Demo page, diagnose, and repair any problems as indicated.

•Perform the Printer / Scanner calibrations in Chapter 2.

•Review proper printer operation using a customer file, if possible. Check with the customer

regarding any special applications they may be running.

•Review with the customer all work that was performed; and discuss proper printer care and

the importance of properly using the shut down sequence to prevent Hard Drive

issues.

1.2 Cleaning the Printer

Perform the following general cleaning steps as indicated by the printer’s operating environment.

Caution

Never apply alcohol or other chemicals to any parts in the printer. Never use a damp cloth to clean

up toner. If you remove the Image Drum Units, place them in a light protective bags or similar

means to protect the drums as exposure to light can quickly degrade performance and result in

early failure.

1. Record number of sheets printed on a service log left with the printer.

2. Print several sheets of paper to check for problems or defects.

3. Turn off the printer.

4. Clean all fans to remove excess dust.

5. Ensure that all cover vents are clean and free of obstructions.

6. Remove any debris or foreign objects from the Transfer Unit, Fuser, and Imaging Units.

7. Vacuum loose toner from the printer interior using a Type II toner vacuum only.

8. Remove and clean the paper trays.

9. Clean / inspect all rubber rollers with a lint-free cloth slightly dampened with cold water.

Replace as necessary.

1.3 Cleaning the Imaging Unit Contacts

1. Open the Top Cover.

2. Remove the Imaging Units and place it on a stable surface.

3. Working quickly to reduce light exposure, clean the 4 contacts at the front of the Imaging Unit.

4. Clean the 3 contacts at the rear of the imaging unit.

5. Clean the contacts on the Housing Bias Assembly.

1.4 Cleaning the LED Heads

Clean the LED Head if a vertical White band or White stripe appears on the print.

Caution

Always use a soft, dry, lint-free cloth to clean the LED Heads. Never use solvents to clean the lens.

1. Open the Top Cover.

2. Clean each LED Head with a clean, lint- free cloth.

1.5 Cleaning the Feed Rollers

Clean the accumulated dust from the Feed Rollers.

Caution

Use care not to scratch or otherwise abrade the roller surface while cleaning. Gently rub the

roller surface using a soft, lint-free cloth moistened with water.

1. Access the rollers by removing Tray 1 or opening the MPT tray.

2. Clean each roller with soft, lint-free cloth moistened with water.

Tray 1 Rollers

MPT Tray Rollers

Chapter 2

User Menu and Adjustments

2.1 Accessing the User Menu

Press the menu up arrow to access the User Menu.

User Mode Menus

Main Menus Sub Menus

Configuration Print Page Count • Finisher Count • Supplies Life

Network • Paper Size in Tray • System

Print Pages Print Pages

Suspend Printing

Resume Printing

Print Secure Job Print Secure Job

Menus Tray Configuration • System Adjust

Shut Down

Admin Setup Admin Setup

Calibration Exit Calibration • Auto Density Mode

Auto BG Adjust Mode • Adjust Density

Adjust Registration • Setup Calibration

Calibrate • Remove Calibration

Print Statistics Statistics Menu • Log Size • Reset Counter

Change Password

Functions

*Configuration

Print Pages

Suspend Printing

Resume Printing

Configuration

Print Page Count

Item

Description

Total Page*

Displays the total number of printed pages.

Must be enabled in printer service mode.

Color Page

Displays the number of color printed pages converted to letter equivalent.

Monochrome Page

Displays number of monochrome printed pages converted to letter equivalent.

Tray 1,2,3,4,MP

Displays the Total Pages from each Tray

Finisher Count

Item

Description

Staple

Displays total pages stapled

Punch

Displays total pages punched

Finisher

Displays total pages ejected into the finisher

Supplies Life

Item

Description

Drum C, M, Y, K

Displays the remaining life span of drum as a percentage. Select C, M, Y, or K

Belt

Displays the remaining life span of the belt unit as a percentage.

Fuser

Displays the remaining life span of the fuser unit as a percentage.

Toner C, M, Y, K

Displays the remaining life span of toner as a percentage. Select C, M, Y, or K

Network

The items and settings displayed are specific to your system. Full details are given in

the Configuration Guide. Information given is also available on the printed

configuration sheets.

Paper Size in Tray

Item

Description

Tray

Displays detected paper size of selected Tray

MP Tray

Displays detected paper size of the MP Tray.

System

Item

Description

Serial Number

Displays serial no. of the printer.

Asset Number

Displays Asset Number. Asset Number is 8

alphanumeric characters that can be assigned by

a user. Same as Asset Number of Menu Map.

CU Version

Displays version no. of CU (Fiery Controller) firmware.

Same as CU version of Menu Map.

PU Version

Displays version no. of PU (Engine Board) firmware.

Same as PU version of Menu Map.

Total Memory

Displays total RAM memory installed in the printer.

Same as Total Memory of Menu Map.

HDD

Displays size of hard disk and file system version.

Same as HDD of Menu Map.

Print Pages

Item

Description

PS Test Page

Prints the PostScript sample page.

Configuration

Prints printer configuration details.

Job Log

Prints EFI job log details.

Color Charts (disk only)

Prints color charts.

PS Font List

Prints PostScript font list.

PCL Font List

Prints PCL emulation font list.

Demo Page

Prints a demo page.

E-mail Log

Prints e-mail log.

FTP Log

Prints FTP log.

Usage Report*

Prints a usage report.

(must be activated from the Print Statistics menu)

Statistics Log

Prints Oki job log details.

Error Log

Prints the error log.

ID Check Pattern*

Prints an Image Drum Check Pattern.

(must be enabled in service mode)

Engine Status*

Prints Engine Status details.

(must be enabled in service mode)

Suspend Printing Sets Printer to Off-line Status

Resume Printing Sets Printer to On-line Status

Print Secure Job

Item

Description

Enter Password

Enter a password to use secure printing.

Not Found

Use a secure printing job (Secure Job) or a job Stored to HDD when printing.

When you print a Secure document, it is deleted from the HDD. When you print

a document Stored to HDD, it prints and remains stored on the HDD until you

manually delete it.

Not Found: (no jobs) is indicated when there is no output file.

The following messages are displayed when there are printable files.

Print: When you select Print, Set Collating Amount is displayed to enable you

to specify a number of copies. After specifying the number of copies, press

Enter to print all jobs with the specified number of copies.

Delete: When you select Delete, you are prompted to recheck by Yes/No

display, and selecting Yes deletes all jobs.

Menus

Tray Configuration

Item

Description

Paper Feed Tray1,2,3,4

MP Tray

Specifies a feed tray.

Auto Tray Switch

Sets the automatic tray switch function. ON or OFF

Tray Sequence

Down, Up, Paper feed tray- Specifies selection order priority for automatic

tray selection/automatic tray switch.

Unit of Measure

Specifies units for custom paper size. Inch or mm

Tray Config,

Sets paper configuration in paper Trays. Paper Size- Cassette size or Custom

Media Type-Plain, Letterhead, Transparency, Bond, Recycled, Card Stock,

Rough, Glossy Media weight-Auto, Light, Heavy, Ultra heavy

System Adjust

Item

Description (Printer Defaults are indicated in Blue)

Power Save Time

Sets the period after which power save mode starts. 5 min, 15 min, 30 min, 60

min, 240 min

Clearable Warning

When Online is selected, you must manually clear the warning by pressing the

Online button. Change to Job if you wish the message to automatically clear

when a new print job is received. Online or Job

Auto Continue

Sets whether the printer is automatically recovered when Memory Overflow or

Tray Request occurs. ON or OFF

Manual Timeout

If paper is not fed within this time in manual feed, the job is cancelled. OFF, 30

sec, 60 sec.

Wait Timeout

Sets the time period between stopping receipt of job data and forced print. For

PS, printing is not carried out and the job is cancelled. Range is off, 5 sec. to

300 sec. default is 40 sec.

Low Toner

Sets the printing operation when insufficient toner is detected. Continue:the

printer can continue printing while remaining online. Stop: the printer stops

printing and goes offline.

Jam Recovery

ON: continues printing the job, including any jammed pages, once the jam has

been cleared. OFF: Cancels a job including the page currently jammed.

X Adjust - Adjusts the position of the whole printing image (0.25 mm at a time)

Range is -2.00 to +2.00 mm (horizontally). Default is 0.00mm.

Y Adjust - Adjusts the position of the whole printing image (0.25 mm at a time)

Range is -2.00 to +2.00 mm (Vertically). Default is 0.00mm.

Duplex X Adjust - During the flip-side printing of duplex printing, adjusts the

position of the whole printing image (0.25 mm at a time. Range is -2.00 to

+2.00 mm (horizontally). Default is 0.00mm.

Print Position Adjust

Duplex Y Adjust - During the flip-side printing of duplex printing, adjusts the

position of the whole printing image (0.25 mm at a time. Range is -2.00 to

+2.00 mm (Vertically). Default is 0.00mm.

Darkness Cyan,

Magenta, Yellow, Black

Adjusts the engine density for Cyan, Magenta, Yellow, Black. Darkest value is

+3, Lightest value is -4. Default is 0.

Cyan Reg. Adjust

Magenta Reg. Adjust

Yellow Reg. Adjust

Makes fine adjustment to image registration against Black in the horizontal

direction. Adjust. is for Cyan, Magenta, Yellow. Range is -3 to +3. Default is 0.

Paper Black Setting

Used for micro adjustment when very visible faded print results or light specks

(or streaks) result when printing in Plain Paper/Black setting. Range is -2 to

+2. Decrease the value if light specks (or streaks) or snow flake like printing

results in high density print areas. Default is 0.

Paper Color Setting

Used for micro adjustment when very visible faded print results or light specks

(or streaks) result when printing in Plain Paper/Color setting. The range is -2 to

+2.Decrease the value if light specks (or streaks) or snow flake like printing

results in high density print areas. Default is 0.

Transparency Black

Setting

As for Paper Black Setting above. The range is -2 to +2. Default is 0.

Transparency Color

Setting

As for Paper Color Setting above. The range is -2 to +2. Default is 0.

SMR Setting (New)

allows for minor corrections in print anomalies such as "smearing" due to

environmental conditions (temperature & humidity)

BG Setting (New)

allows for minor corrections in print anomalies such as "dirty background" due

to environmental conditions (temperature, humidity, media)

Drum Cleaning

Set to produce idling of a drum before printing in order to reduce horizontal

white lines. This will shorten image drum life. Default is Off.

Hex Dump

Prints out the data received from the host PC in hexadecimal code.

Shut Down Allows for: Restart of Server, Shut Down of the System, or Reboot of

System. Select appropriate item and execute.

Admin Setup Continue to setup: Yes / No Select yes (message: running setup)

Admin Setup

Item

Description

Exit Setup

Exits Setup Menu

Server Setup

See configuration sheet under Server Setup

Network Setup

See configuration sheet under Network Setup

Parallel Setup

See configuration sheet under Parallel Setup

USB Setup

See configuration sheet under USB Setup

Printer Setup

See configuration sheet under Printer Setup

PS Setup

See configuration sheet under PS Setup

PCL Setup

See configuration sheet under PCL Setup

Color Setup

See configuration sheet under Color Setup

Job Log Setup

See configuration sheet under Job Log Setup

Change Password

Change Admin. Password

Language

Clear Server

Clears all Server Information

Factory Defaults

Restores Printer to Factory Default

Warning: All Information such as IP addresses etc. will be lost. Be sure to print a

Configuration sheet prior to setting the printer to Factory Default.

Calibration

Exit Calibration

Item

Description

Exit Calibration

Select “enter” to exit the calibration screen

Auto Density Mode

Item

Description

Auto Density Mode

*On / Off – Turns On or Off the Auto Density Mode

Auto BG Adjust Mode

Item

Description

Auto BG Adjust Mode

*On / Off – Turns On or Off the Auto Background Adjustment Mode

Adjust Density

Item

Description

Adjust Density

*Yes / No – Select yes to execute density adjustment

Adjust Registration

Item

Description

Adjust Registration

*Yes / No– Select yes to execute registration adjustment

Set Up Calibration

Item

Description

Standard

*Auto Select / Bypass – Selects paper source for calibration

Expert

*Auto Select / Bypass – Selects paper source for calibration

Calibrate

Item

Description

*6X6 Dot Screen