8Warranty, Regulatory Information, and Specifications
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Overnight Exchange of the OKIOFFICE 87 for a print-
head failure is limited to one year from date of purchase.
Forthe remaining printhead warrantyperiod,replacement
will be at an authorized service center or authorized third
partyservice organization. Call 1-800-OKI-DATA
(1-800-654-3282)for authorized service locations using
ourdepot repairprogram.
How to activate your OKIOFFICE 87
Overnight Exchange Warranty
Follow these simple steps to take advantage of your
OKIOFFICE87 Overnight Exchange Warranty:
1
Call us. If you are having problems with your
OKIOFFICE 87, first contact our support staff at
800-654-3282. (Seeyour User’sHandbookor
checkourwebsite,www.OKIDATA.com,forother
forms of support.) Our trained personnel will try to
solveyourproblemoverthephone.
2
If they determine that your OKIOFFICE 87 is
defective, they will ask you for this information:
• The address tosend the replacement unit to:
name,company,street address (not P.O. box),
state, ZIP code, and phone number.
• Major credit card numberand information, to
securethereturnand condition of the returned
unit.(U.S.:Visa,MasterCard,AmericanExpress;
Canada:Visa,American Express; this program is
notavailableoutsidetheU.S.&Canada.)
Note:
This information is kept confidential, and will
only be used if the returned unit is not received,
if no receipt is supplied confirming that the Oki
Data carrier has picked up the package, or if
theunithasbeendamageddueto improper
repackaging.Youwillreceiveaphonecallor
letter within two to four weeks of the exchange
date before any charge is initiated.
Note:
If you cannot supply a credit card number, you
may still have your unit serviced by an
authorized Oki Data service center or service
depot under the terms of the warranty.
3
Fax or mail us the sales receipt for your
OKIOFFICE 87, showing date and location of
purchase, and model and serial number of the unit.
