Oki PAGE 6E Reference guide

Help Guide 1
English
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OKIPAGE 6e/6ex2
Every effort has been made to ensure that the information in this
document is complete, accurate, and up-to-date. Oki assumes
no responsibility for the results of errors beyond its control. Oki
also cannot guarantee that changes in software and equipment
made by other manufacturers and referred to in this guide will
not affect the applicability of the information in it. Mention of
software products manufactured by other companies does not
necessarily constitute endorsement by Oki.
Copyright 1997 by Oki.All rights reserved.
First edition 04/1997.
Written and produced by the Oki Documentation Dept.
Oki is a registered trademark of
Oki Electric Industry Company Ltd.
ENERGY STAR is a trademark of the
United States Environmental Protection Agency
TrueType is a registered trademark of
Apple Computer Company
Hewlett-Packard, HP, and LaserJet are registered trademarks of
Hewlett-Packard Company.
IBM is a registered trademark of
International Business Machines Corp.
Microsoft and MS-DOS are registered trademarks and
Windows is a trademark of Microsoft Corporation.
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Help Guide 3
English
Safety Instructions
Your Oki printer has been carefully designed to give you years
of safe, reliable performance. As with all electrical equipment,
however, there are a few basic precautions you should take to
avoid hurting yourself or damaging the printer:
• Read the setup instructions in this handbook carefully. Be
sure to save it for future reference.
• Read and follow all warning and instruction labels on the
printer itself.
• Unplug the printer before you clean it. Use only a damp
cloth; do not use liquid or aerosol cleaners.
• Place your printer on a firm, solid surface. If you put it on
something unsteady, it may fall and be damaged; if you place
it on a soft surface, such as a rug, sofa, or bed, the vents
may become blocked, causing the printer to overheat.
• To protect your printer from overheating, make sure all
openingson the printer arenot blocked.Donot put theprinter
on or near a heat source, such as a radiator or heat register.
Keep it out of direct sunlight. Allow enough room around
the printer for adequate ventilation and easy access to the
paper trays.
• Do not use your printer near water, or spill liquid of any
kind into it.
• Be certain that your power source matches the rating listed
on the back of the printer. If you are not sure, check with
your dealer or with your local power company.
• Your printer has an earthed,3-prong plug as a safety feature,
and it will only fit into an earthed outlet. If you can not plug
it in, chances are you have an older, non-earthed outlet;
contact an electrician to have the outlet replaced. Do not
use an adapter to defeat the earthing.
• To avoid damaging the power cord, do not put anything on
it or place it where it will be walked on. If the cord becomes
damaged or frayed, replace it immediately.
• If you are using an extension cord or power strip with the
printer, make sure that the total of the amperes required by
all the equipment on the extension is less than the extension’s
rating. The total ratings of all equipment plugged into the
outlet should not exceed 15 amperes.
• This printer must be installed near to a power outlet switch
which shall remain easily accessible.
• Do not poke anything into the ventilation slots on the printer;
you could get a shock or cause a fire.
• Aside from the routine maintenance described in this
handbook, do not try to service the printer yourself; opening
the cover may expose you to shocks or other hazards.
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OKIPAGE 6e/6ex4
• Lifting the top cover exposes hot surfaces.These are clearly
labelled. Do NOT touch them.
• Do not make any adjustments other than those outlined in
the handbook you may cause damage requiring extensive
repair work.
Ifanythinghappens that indicatesthat your printer is not working
properlyor has been damaged, unplug it immediately and contact
your dealer.
These are some of the things to look for:
• The power cable or plug is frayed or damaged.
• Liquidhas been spilledinto the printer, or it has been exposed
to water.
• The printer has been dropped, or the cabinet is damaged.
• The printer does not function normally when you are
following the operating instructions.
Always use genuine OKI consumables. Some
alternatives can cause serious damage and may affect
your warranty.
This product complies with the requirements of the
Council Directives 89/336/EEC and 73/23/EEC on the
approximation ofthelawsofthemember states relating
to electromagnetic compatibility and low voltage.
As an ENERGY STAR Partner, Oki has determined that
this product meets the ENERGY STAR guidelines for
energy efficiency.
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Help Guide 5
English
Contents
Safety Instructions ............................................................3
Clearing Paper Jams .........................................................7
Paper Input Jam ............................................................7
Paper Feed Jam or Paper Exit Jam (top jam)................7
Paper Exit Jam (rear jam) .............................................8
Print Quality Problems .....................................................9
Software Problems......................................................13
Hardware Problems ....................................................14
Generating a Cleaning Page ...........................................15
The Cleaning Page Process ........................................15
Cleaning the LEDArray ................................................. 16
What is a Font? ...............................................................17
Selecting Fonts inYour Software ...............................17
OKIPAGE 6e/6ex Fonts..............................................17
Symbol Sets ....................................................................18
Printer Menus .................................................................19
Printing the Menu (OKIPAGE 6ex)............................19
Using Quick Menus ...................................................19
How to Enter the Menu and
Select Options for the OKIPAGE 6ex ....................20
Level 1 Menu (OKIPAGE 6ex) ..................................21
Level 2 Menu (OKIPAGE 6ex) ..................................23
Maintenance Menu (OKIPAGE 6ex)..............................25
Replacing the Toner Cartridge........................................26
Toner Cartridge Life ...................................................28
When to Replace the Toner Cartridge ........................28
Replacing the Image Drum Cartridge ............................29
Image Drum Cartridge Life ........................................30
When to Replace the Image Drum Cartridge .............30
LCD Window Display Messages for OKIPAGE 6ex .....31
Printer Status Messages..............................................31
Error Code Table.........................................................35
Oki Systems Company ...................................................36
Index ...............................................................................37
User Notes ......................................................................39
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OKIPAGE 6e/6ex6
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Help Guide 7
English
Clearing Paper Jams
Paper Input Jam
Push the tab on the paper tray then slide the paper tray out of the
printer. Remove the sheet that did not feed. Check the remaining
sheets to make sure they are not wrinkled or stuck together.
Replace the tray, then open and close the top cover to clear the
message.
PAPER FULL
Paper Feed Jam or Paper Exit Jam (top jam)
Open the cover. Lift out the image drum.
Be careful: the fuser unit at the back of the
printer is hot!
Remove the jammed paper. Replace the image drum. Close the
cover.
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OKIPAGE 6e/6ex8
Paper Exit Jam (rear jam)
Lift the top cover. Pull the jammed paper out from within the
printer. Be careful, pulling quickly may damage the printer.
Remove the image drum to make sure that the paper is cleared
and no pieces are left. Replace the image drum and close the
cover.
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Help Guide 9
English
Symptom
Blank sheets printed.
Entire page prints faintly.
Page has grey background.
Print Quality Problems
Before consulting a service representative regarding a print quality problem, check the table below to see if there is a solution, or
something you might have overlooked.
Problem
Image drum cartridge not properly installed.
Empty or missing toner cartridge.
Emptytonercartridge. Pages get fainter when toner
is used up.
LED array is dirty.
Static electricity, generally from dry environments,
causes toner to stick to background.
Solution
Reinstall image drum cartridge.
Install new toner cartridge.
Install new toner cartridge.
Clean LED array.
Change papers to a smoother laser bond or
use a humidifier.
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OKIPAGE 6e/6ex10
Symptom
Page prints all black.
Page has repetitive marks.
Oblongarea offaint print appears
on each page.
Vertical white streaking or faint
areas on page.
Vertical black lines.
Fuzzy print.
Problem
Hardware problem.
Damaged image drum cartridge causes repetitive
marks every 1.6 inches (4.06 cm) due to surface
nicks and scratches.
Dropout caused by using paper exposed to high
humidity.
Toner is low and does not distribute properly, or the
drum is worn out.
LED array is dirty.
Is toner low?
Hardware problem.
LED array is dirty.
Solution
Contact your service representative.
Generate a Cleaning Page, repetitive marks
may be temporary.
Change paper stocks, check paper storage
environment or use a dehumidifier;check toner
level.
Replace toner cartridge. Check drum and
replacethe drum, if necessary.Contactservice.
Clean LED array.
Replace toner cartridge.
Contact service.
Clean LED array.
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Help Guide 11
English
Symptom
Distorted print.
Faded print.
Smeared or blotched print.
Printed page is light/blurred.
Bold characters and dark lines
are smeared.
Print is darker than usual.
Problem
Paper path, lamp assembly, or fusing unit problem.
Toner cartridge is not correctly installed.
Dirty rollers; toner dropped inside printer or image
drum problem.
Is toner low?
Is paper meant for laser printers?
LED array is dirty.
Toner is low.
Darkness setting is too high.
Solution
Generate Cleaning Page.
Contact service.
Install toner cartridge correctly.
Generate Cleaning Page.
Contact service.
Replace toner cartridge.
Use recommended paper.
Clean LED array.
Install new toner cartridge.
Change darkness setting.
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OKIPAGE 6e/6ex12
Symptom
Pages curl excessively.
Problem
Printing on wrong side of paper.
Moisture in paper, Improper storage.
High humidity.
Solution
Turn paper over in tray. (Note arrow on paper
package).Install paper print side down in tray.
Avoid storing paper in areas of excessive
temperature and humidity. Store paper in
protective wrapping.
Recommended operating humidity:
20-80%
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Help Guide 13
English
Software Problems
Your software (operating environment, applications and printer drivers) controls the printing process. Make sure you have selected
the right driver for use with your printer. See your software documentation for more information.
Symptom
Printing is “garbled”.
Printer’s output is below rated speed.
Size of top margin increases with each
page printed.
Problem
Incorrect driver is installed.
Much of the printing delays will be caused by
your application. Sometimes, purely text
documents will print slowly depending on the
selected fonts and how they are transferred to
the printer.
“Creeping text.” Number of lines per page in
software is not equal to number of lines per page
of printer.
Solution
Install an appropriate driver.
For maximum speed, use text in your
document and use a printer resident font.
Many software packages assume 66 lines
per page, but your printer’s default is 64.
Adjust software accordingly, or set LINES
Per PAGE in the soft control panel to equal
lines per page in your software.
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OKIPAGE 6e/6ex14
Hardware Problems
Symptom
Graphic image prints partly on
one page, partly on the next.
When you try to print nothing
happens, but printer indicates it
is ready to receive data.
“Garbage” prints.
Printer freezes or displays error
message when computer is
rebooted.
Odours.
Printer is on but must “warm up”
before a job is printed.
Problem
Insufficient printer memory for this image at this
resolution.
Configuration error.
Incorrect cable configuration.
(Also, see “Software Problems.”)
Booting the computer while the printer is on can
cause a communications error.
Gases are given off by forms or adhesives passing
through the hot fusing unit.
Power Save mode is set on to conserve energy.The
fuser must heat up before you can begin printing
the next job.
Solution
Change the resolution, reduce the image size,
or install more memory in your printer.
Check cable connection.Ifmore than oneprinter
is available, make sure your printer has been
selected.
Checkcableconfiguration,continuity,and length.
Turn printer off before rebooting computer.
Make sure the forms you use can withstand
heating, and provide adequate ventilation.
To eliminate warm up delay, changePowerSave
setting in the soft control panel.
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Help Guide 15
English
Generating a Cleaning Page
The Cleaning Page Process
• Removes residual impurities from printing surfaces.
• Reduces problems such as repeating marks, blotching, and
shading.
To generate a Cleaning Page on the OKIPAGE 6e, enter the
Operator Panel and click on the Service tab. Under Print Page
click Cleaning , then OK and follow the on screen instructions.
On the OKIPAGE 6ex take the printer off-line.
Press the [RESET] / [RECOVER] buttons simultaneously for 2 seconds.
The display will show CLEANING, MANUAL A4 SIZE
REQUEST.
Pull the manual tray down to a horizontal position and insert a
clean sheet ofA4 paper. The paper will be pulled automatically
into the printer and PRINT CLEANING will be displayed in
the message window.
When complete the printer will return to the off-line mode.
Close the manual feed tray and press the [ON-LINE] button.
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OKIPAGE 6e/6ex16
Cleaning the LED Array
Clean the LED array
• Whenever you install a new toner cartridge.
• If you see faded vertical areas or light printing down a page.
Wipe the LED array gently with the cleaning pad that came with
your toner cartridge.You can also use a clean, soft cloth with a
small amount of rubbing alcohol on it.
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Help Guide 17
English
What is a Font?
A font is a set of letters and other characters with a common
design and style. The OKIPAGE 6e/6ex provide a bitmapped
font which has a specific height and point size. In addition there
are also resident scalable fonts, which you can print in any size
from 4 points to 999.75 points. (1 point = 1/72")
Selecting Fonts inYour Software
The easiest way to select fonts is through your software program.
Your software can send a printer command that consists of a set
of codes, one for each of the font characteristics. If your software
has the appropriate driver, you can specify the font you want,
and it will send the necessary commands to the printer. For
detailed information on how to select fonts in your software
package, refer to your software documentation.
OKIPAGE 6e/6ex Fonts
These typefaces are resident in the OKIPAGE 6e/6ex:
• 35 MicroType®scalable fonts
• 10 TrueType®scalable fonts
• 1 Line Printer bitmap font
• OCR A/B
The default font is Courier.
To see a sample of the printer’s resident fonts, enter the
Operator Panel . Click on Service tab. Under Print Page click
Fonts , then OK .
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OKIPAGE 6e/6ex18
Symbol Sets
Your printer provides special sets of characters for technical,
legal and foreign language uses, as well as sets of drawing
characters and standard alphanumeric characters. Each font uses
symbols from one or more of these sets.
A list of symbol sets is available in the Programmer's Reference
Guide for your printer which is available as a hard copy or on
disk from your OKI dealer.
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Help Guide 19
English
Printer Menus
Use the printer’s menus to change the settings of printer features.
Your selections stay in memory even when you turn off the
printer.
If your software can control a feature that is also
controlled in the printer menu, the software will override
the menu setting. Use your software to control printer
features whenever possible.
Printing the Menu (OKIPAGE 6ex)
To see a printout of the menu:
1. Press [ON-LINE] to take the printer off-line.
2. Press and hold [PAPER SIZE] / [Print Menu] . The Menu prints.
Using Quick Menus
Quick Menus allow direct access to three often-used features:
Power Save, Paper Size, and Tray Type.
To access a Quick Menu:
1. Press [ON-LINE] to place the printer off-line.
2. Press the button indicating the Quick Menu you want.
3. Press [ ] to see available options.
4. Press [ENTER] to select an option.
5. Press [ON-LINE] to exit the menu.
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OKIPAGE 6e/6ex20
How to Enter the Menu and
Select Options for the OKIPAGE 6ex
Using the front panel buttons, you can enter the printer menu
and change the default settings.
Use your software to control printer settings whenever possible.
If you can set a feature in your software, it will override the
printer menu setting.
Menu features are organized into three levels: Categories, Items,
and Options.
1. Press [ON-LINE] to place the printer off-line.
2. Select aCategory by pressing [MENU 1] until the category you
want displays, then press [ENTER] .
3. Press [ ] to display theOptionsavailable for the first Item
in that category.
4. Press [ENTER] to select the Option you want.
5. Press [MENU 1] to see the other Items available inthat Category,
then repeat steps 3-5.
If there are no other Items available in a Category,
pressing [MENU 1] will return you to the Category level of
the Menu.
6. Press [ON-LINE] to exit the menu.
Hold [MENU 1] for one second to move back one category,
or press and continue to hold [MENU 1] to quickly move
through all the menu categories.
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