Olivetti MF22 User manual

d-Color MF22 Printer Controller
Color Copier
SERVICE MANUAL
Code Y103290-2

PUBLICATION ISSUED BY:
Olivetti Tecnost S.p.A.
77, Via Jervis - 10015 Ivrea (TO)
Italy
Copyright © 2004, Olivetti
All rights reserved

Ver1.0 Mar. 2004
Y103290-2 Service Manual i
I GeneralII MaintenanceIII Adjustment/SettingIV Troubleshooting
CONTENTS
I General
1. Controller specifications.......................................................................................1-1
1.1 Supporting client specifications.........................................................................1-2
II Maintenance
1. Checking the controller firmware version.............................................................2-1
2. Firmware rewriting................................................................................................2-1
2.1 Preparations for updating the firmware..............................................................2-1
2.1.1 Service environment.....................................................................................2-1
2.1.2 Application to be used..................................................................................2-1
2.1.3 Installing the Cygwin.....................................................................................2-1
2.1.4 Writing into the Compact flash......................................................................2-3
2.2 Updating procedures of firmware ......................................................................2-5
2.2.1 Updating method..........................................................................................2-5
2.2.2 Action When Data Transfer Fails ..................................................................2-6
III Adjustment/Setting
1. Checking the external interface operation mode setting ......................................3-1
2. Setting for Printer Management Utility Remote Care...........................................3-1
2.1 Setting procedures.............................................................................................3-1
2.2 “Server Set (RD)” settings.................................................................................3-1
2.2.1 E-mail reception settings..............................................................................3-1
2.2.2 E-mail transmission settings.........................................................................3-2
2.2.3 Checking the E-mail Transmission/Reception Settings ................................3-2
2.3 Supplementary information: Log check.............................................................3-3
2.3.1 Example of successful test transmission/reception:.....................................3-3
2.4 Connection with Printer Management Utility
Remote Care Device Management Server........................................................3-3
IV Troubleshooting
1. Checking the system configuration ......................................................................4-1
2. Status codes ........................................................................................................4-1
3. Troubleshooting procedures.................................................................................4-1
3.1 Unable to print over the network........................................................................4-1
3.2 Unable to transmit data through Scan to FTP....................................................4-3
3.3 Unable to transmit data through Scan to E-Mail/Internet FAX...........................4-4

Ver1.0 Mar. 2004
ii Service Manual Y103290-2
I GeneralII MaintenanceIII Adjustment/SettingIV Troubleshooting
3.4 E-mail does not reach the destination when transmission through
Scan to E-Mail/Scan to Internet FAX is completed............................................4-5
3.5 Data cannot be received in Internet FAX...........................................................4-5

Ver.1.0 Mar. 2004 Controller specifications
Y103290-2 Service Manual 1-1
I General
I General
1. Controller specifications
Type Built-in type controller
Print Speed * B&W :35 ppm
Color :22 ppm
Printer Language PCL5c
CPU MPC8245-350MHz (using the main unit's CPU)
Program ROM 16 MB (8 MB ×2); *Including 46 internal fonts.
RAM 256 MB
Host Interface Ethernet (10/100BASE-TX, RJ-45)
IEEE1284 (Compatible/Nibble/ECP)*2
Network Protocol
IPX/SPX (Auto, Ethernet II, 802.2, 802.3, 802.3 SNAP)
NetBEUI
TCP/IP
SMTP. POP3, FTP, SNMP, HTTP 1.1
DHCP, ARP/ICMP, BOOTP
SLP
Network Print Service
Pserver (NDS) ... NetWare 4.x, 5.x, 6.x
Pserver (Bindery) ... NetWare 4.x
NDPS ... NetWare 5.x, 6.x
SMB
RAW Port Printing (Port 9100: To be changed from Page Scope Light)
IPP 1.1
LPD
IFAX to print
Data that can be received
Resolution: 200 ×100, 204 ×98, 200 ×200, 204 ×196,
204 ×391, 300 ×300, 400 ×400, 408 ×391
Size: Letter, Legal, Ledger, A4, B4, A3
Color Mode: Monochrome
Compression method: MH, MR, MMR
Network Scan Func-
tions
Scan to FTP with URL Notification
Scan to PC with URL Notification
Scan to E-Mail
Scan to HDD with URL Notification
TWAIN
Scan to IFAX
Data to be transmitted
Resolution: 200 ×200
Size: A4/Letter/Legal
Color Mode: Monochrome
Compression method: MH
Software Accessories
(1) Drive CD PCL5c Printer Driver, TWAIN Driver, Front Manager, BOX Utility OS: Windows98/98SE/Me, NT4.0, 2000, XP, Server2003
Software Accessories
(2) Page Scope Web Connection has been built into the controller firmware.
Compatible Paper
Size Max. standard paper size A3 Wide
Resolution 600 ×600 dpi
Power Requirements Shared with main unit

Controller specifications Ver.1.0 Feb. 2004
1-2 Service Manual Y103290-2
I General
*1:When printing one side of the same A4 original
*2:The optional Local Interface Kit (EK-501) is required.
*3:If the controller option is not specified, the optional Hard Disk (HD-501) must be installed
on the main unit in order for the “Store to HDD” settings (printer driver settings), “Set
Numbering” function (printing with distribution numbers), the Scan to HDD operation,
and the box function to be used. (In order to use the “Set Numbering” function, the 256
MB Expanded Memory Unit (EM-301) must also be installed.)
1.1 Supporting client specifications
*1:The optional Local Interface Kit (EK-501) is required.
Operating Environ-
mental Requirements 10 - 30 °C 15 - 85 %
Fonts
Internal fonts:
Outline font: 45Agfa Intellifont: 35
TrueType font: 10
Bitmapped font: 1
Screen Font: 110 TrueType (Font Manager)
Options Not available *3
PC IBM PC and its compatible
RAM 64 MB or more (128MB or more for XP)
OS Windows 98/98SE, Windows Me, Windows 2000,
Windows XP, Windows NT 4.0, Windows Server 2003
Interface With a network connec-
tion
Connection
method Ethernet 10Base-T/100Base-TX
Protocols TCP/IP, NetBEUI,
IPX/SPX (NetWare 4.x, 5.x, 6.x)
With a parallel connection IEEE1284 (Compatible/Nibble/ECP)*1
Browser The following browser is required to use Page Scope Web Connection: Netscape Communicator version 4.5 or later (Java-compliant)
Internet Explorer version 5.5 or later (Java-compliant)

Ver.1.0 Mar. 2004 Checking the controller firmware version
Y103290-2 Service Manual 2-1
II Maintenance
II Maintenance
1. Checking the controller firmware version
• The version of the controller firmware can be checked on the control panel of the
machine.
1. Call the Tech. Rep. Mode to the screen.
2. Touch [ROM Version].
3. Touch [2].
4. Check the versions of the following.
2. Firmware rewriting
2.1 Preparations for updating the firmware
2.1.1 Service environment
• OS: Windows2000
• Drive which enables writing/reading of Compact flash
• Compact flash (with 64MB or more)
2.1.2 Application to be used
• Cygwin (Free software)
2.1.3 Installing the Cygwin
• The software for writing the Firmware into Compact flash is installed into the PC.
1. Execute the Self-uncompressing-file “Cygwin_set.exe” to develop it into the optional
directory.
2. Execute the “setup.exe” inside the developed folder to start installing.
NOTES
• Except for the selection of “Install from Local Directory”, carry out installing
according to the instruction from Installer during installing.
• Do not change the Default “c:\cygwin”for the address to be installed.
3. After installing, open the Property of “My Computer”, and click the “Environment Vari-
ables” of “Advanced” tab.
Controller NM
DSS MIO
DPS MIOM
Demo Page Font

Firmware rewriting Ver.1.0 Mar. 2004
2-2 Service Manual Y103290-2
II Maintenance
4. Click the “New” in System Variable Setting.
5. Set the following two values as the Windows Environmental Variable.
4036fs2620e0
Variable Name Variable Value
CYGWIN ntsec
HOME /home/username
4036fs2621e0

Ver.1.0 Mar. 2004 Firmware rewriting
Y103290-2 Service Manual 2-3
II Maintenance
2.1.4 Writing into the Compact flash
1. Put the data of Firmware in the optional directory.
(C:\TSS2 in the below figure)
NOTE
• The file name of Firmware data consists of the “Release
Date_Version_CHECKSUM-****.exe”.
2. Double-click the Firmware data, and specify the directory to be uncompressed, and
then uncompress it.
NOTE
• When old Firmware is still left in the specified directory to be uncompressed,
delete it before uncompressing.
3. Mount the Compact flash on the PC, and check the Drive name, which was recognized
in the Windows.
(F-Drive in the following figure)
4. Click “Start”→“Program”→“Accessories”→“Command prompt” to open the Command
prompt.
5. Use the Command prompt to move into the uncompressed directory.
4036fs2622e0
4036fs2623e0

Firmware rewriting Ver.1.0 Mar. 2004
2-4 Service Manual Y103290-2
II Maintenance
6. Specify the Drive of Compact flash, which was recognized through the procedure 3,
and execute the “mkcf.bat”.
(Input the C:\TSS2\card_work>mkfc f (Drive number) in the below figure, and push the
“Enter”.)
7. Once the “mkcf.bat” is executed, data writing into the Compact flash is started.
8. Upon completion of writing, CHECKSUM is executed. If CHECKSUM value is precisely
matched, “VERYFY OK” appears.
9. Remove the Compact flash from PC.
NOTE
• When removing the Compact flash, be sure to check if data is written as normal
and then remove it according to the precise removing method.
4036fs2624e0
4036fs2625e0

Ver.1.0 Mar. 2004 Firmware rewriting
Y103290-2 Service Manual 2-5
II Maintenance
2.2 Updating procedures of firmware
• When removing the Compact flash, be sure to check if data is written as normal and then
remove it according to the precise removing method.
2.2.1 Updating method
NOTE
• NEVER remove or insert the Compact Flash card with the machine power turned
ON.
1. With the Power Switch in the OFF
position, unplug the power cord from
the power outlet.
2. Remove the screw[1] and the metal
Blanking Plate[2].
3. Insert the Compact Flash card [3]
into the slot.
4. Plug the power cord into the power
outlet and turn ON the Power Switch.
5. Six different types of F/W appear on
the Touch Panel.
6. Select the particular type of F/W
(APP/Font) to be updated.
7. Press the Start key. (At this time, the Start key starts blinking red.)
8. Check that the Touch Panel shows the message indicating that the data has been
rewritten correctly (“Downloading Completed”). Check also the Check Sum value
(“Check Sum XXXX”) shown on the Touch Panel. (The Start key blinks green.)
9. Unplug the power cord from the power outlet.
NOTE
• Do not turn OFF the Power Switch.
10. Remove the Compact Flash card from the slot.
11. Turn OFF the Power Switch.
12. Plug the power cord and turn ON the Power Switch.
13. Call the Tech. Rep. mode to the screen.
14. Select ROM Version.
15. Make sure that the Firmware is updated.
4036fs2602c0
4036fs2603c0
4036fs2604c0

Firmware rewriting Ver.1.0 Mar. 2004
2-6 Service Manual Y103290-2
II Maintenance
2.2.2 Action When Data Transfer Fails
• If “NG” appears on the Touch Panel, indicating that rewriting has been unsuccessful (in
which case the Start key lights up red), take the following steps.
1. Perform the data rewriting procedure again.
2. If the procedure is abnormally terminated, change the memory card for a new one and
try another rewriting sequence.
3. If the procedure is still abnormally terminated, change the board that has caused “NG”
and carry out data rewriting procedure.
APP MFP Control Board (PWB-MFP)
Font MFP Control Board (PWB-MFP)

Ver.1.0 Mar. 2004 Checking the external interface operation mode setting
Y103290-2 Service Manual 3-1
III Adjustment/Setting
III Adjustment/Setting
1. Checking the external interface operation mode setting
• Whenever the controller is mounted, it is necessary to select “Controller 3” in “Peripheral
Setting.”
1. Call the Tech. Rep. Mode to the screen.
2. Touch “System Input”.
3. Check that “Controller 3” is selected in “Peripheral Setting.”
NOTE
• If the mode is changed, be sure to turn OFF and ON the Power Switch. The change
of the setting becomes valid when the Power Switch is turned OFF and ON after
the appropriate change has been made on the panel.
2. Setting for Printer Management Utility Remote Care
• Be sure to make the following settings to use Printer Management Utility Remote Care.
After the settings have been made, establish a connection with the Printer Management
Utility Remote Care Device Management Server.
2.1 Setting procedures
Follow these procedures to make the settings.
1. In the Tech. Rep. mode accessed from the machine control panel, check that “e-mail” is
selected in “RD Mode”.
2. Select “System Input” - “Peripheral Setting” - “Server Set (RD)” from the Tech. Rep.
mode and make the e-mail transmission/reception settings.
“Server Set (RD)” will not be displayed unless “Controller 3” has been selected in
“Peripheral Setting”.
3. In “TX/RX Test”, check the e-mail transmission/reception settings.
Obtain the following information from the network administrator in advance.
• IP addresses of mail servers (POP3 and SMTP)
• Logon user name and password set for the controller
• Mail domain name
• POP3 port number of the mail server (ordinarily, 110)
• SMTP port number of the mail server (ordinarily, 25)
2.2 “Server Set (RD)” settings
• To use Printer Management Utility Remote Care, it is necessary to make the e-mail
reception settings and e-mail transmission settings.
2.2.1 E-mail reception settings
• These settings may be the same as, or different from, the mail reception settings for
Internet Fax.
1. Touch “Server for RX”.
2. Touch “POP3 Server” and type the IP address of the reception mail server.
3. Touch “POP3 login Name” and type the logon user name.
4. Touch “POP3 password” and type the logon password.
5. Touch “POP3 port number” and type the port number to be specified when connecting
with the POP3 server. Ordinarily, type 110.

Setting for Printer Management Utility Remote Care Ver.1.0 Mar. 2004
3-2 Service Manual Y103290-2
III Adjustment/Setting
6. Touch “Receive”.
7. Touch “E-Mail Address” and type the reception mail address.
The reception mail address is [POP3 Login Name]@mail domain name.
E.g.: [email protected]
8. Touch “Mail check” and type the time interval (min.) for mail check. No mails can be
received if “No” is selected.
NOTE
• Since load placed by Mail Check on the network can be minimal, set the minimum
time interval permitted by the network administrator.
9. Touch “Connection timeout” and check the set time (sec.). The default setting does not
basically cause any problem.
2.2.2 E-mail transmission settings
• These settings may be the same as, or different from, the mail transmission settings for
Scan to E-mail and Internet Fax.
1. Touch “Send”.
2. Touch “SMTP server” and type the IP address of the transmission mail server.
3. Touch “SMTP port number” and type the port number to be specified when connecting
with the SMTP server. Ordinarily, type 25.
4. Touch “Timeout of SMTP Server” and check the set time (sec.). The default setting
does not basically cause any problem.
2.2.3 Checking the E-mail Transmission/Reception Settings
• When the e-mail transmission/reception settings have been made, check the settings by
following the procedure given below.
1. Touch “Receive” - “Mail check” and set the mail check time interval to the minimum 1
min.
2. Touch “TX/RX Test” and press the Start key.
NOTE
• Before starting the test, it is necessary that the first drawer of the machine must be
loaded with A4R paper. If the drawer is loaded with paper of any other size, the
Start key LED will remain lit red and it is not possible to carry out the test.
The test cannot be started, either, immediately after the Power Switch has been
turned ON, during which period the controller is in the process of starting. Start
the test after booting of the controller is completed (which takes about 1 min. or
more after the Power Switch has been turned ON).
3. Wait for 1 min. or more after the Start key has been pressed. Then, touch “Communica-
tion Log Print” and press the Start key. Then transmission/reception log will then be
printed.
4. Check the printed log.
5. Touch “Receive” - “Mail check” and set the mail check time interval back to the original
value.

Ver.1.0 Mar. 2004 Setting for Printer Management Utility Remote Care
Y103290-2 Service Manual 3-3
III Adjustment/Setting
2.3 Supplementary information: Log check
• “TX/RX Test” is the function that sends an e-mail to the mail address of the controller
(“Email Address” set in “Receive”). The e-mail sent to the controller is received by the
controller during mail check. The log shows the record of transmission and reception of
this e-mail and, if the transmission/reception is normally terminated, the test can be
regarded as being okay.
• The log is a record of ten different transmissions and/or receptions, no. 1 being the latest.
2.3.1 Example of successful test transmission/reception:
2.4 Connection with Printer Management Utility Remote Care
Device Management Server
• When the above settings have been made, call the Center software administrator and
ask him or her to make the initial connection to the set mail address.
Log showing successful reception
Log showing successful test transmission
Same time
and date

Setting for Printer Management Utility Remote Care Ver.1.0 Mar. 2004
3-4 Service Manual Y103290-2
III Adjustment/Setting

Ver.1.0 Mar. 2004 Checking the system configuration
Y103290-2 Service Manual 4-1
IV Troubleshooting
IV Troubleshooting
1. Checking the system configuration
• When a malfunction occurs, let the printer print a Configuration Page to check for system
configuration.
1. Press the Utility key.
2. Touch “Print Set”.
3. Touch the “Report Types” key.
4. Touch “Configuration” and press the Start button.
2. Status codes
3. Troubleshooting procedures
3.1 Unable to print over the network.
Code Description Action
C-12DO Faulty controller hardware Change the controller board (MFP Control Board).
C-1800 Controller start failure Change the controller board (MFP Control Board) if the problem occurs again when the Power Switch of the
machine is turned OFF and ON.
Check Possible Cause Action Remark
1
Is the print job dis-
played on the
machine control
panel?
Yes
An error on machine
side (paper running
out, toner running out,
etc.)
Correct the error. See “Operator’s Man- ual, Administrators” of
the machine.
Waiting its turn
Check the machine
control panel for jobs
in print queue.
Priority may be
changed as neces-
sary.
See “Operator’s Man-
ual, Basic” of the
machine.
The job is locked. Enter the password to
unlock the job. See “Job Manage-
ment” in Operator’s
Manual.
The correct division ID
has not been entered.
Enter the correct divi-
sion ID in the printer
driver and try re-trans-
mitting the job again.
(access code)
No Data is yet to be
received. Go to item 2.

Troubleshooting procedures Ver.1.0 Mar. 2004
4-2 Service Manual Y103290-2
IV Troubleshooting
Check Possible Cause Action Remark
2Is the response of Ping sent from the PC
to the machine?
Yes
The print destination
port setting is wrong. Set the correct port.
See “For Network
Connection” in Instal-
lation Guide.
PC operates errati-
cally temporarily. Restart the PC.
Printer driver incor-
rectly installed
Uninstall the printer
driver through the
proper steps and then
reinstall it properly.
See “Uninstalling the
Driver” in Operator’s
Manual.
No
Controllerboard (MFP
Control Board) oper-
ates erratically tempo-
rarily.
Restart the controller
board. Turn OFF and ON the machine main switch.
Network cable is dis-
connected or a relay
device is faulty.
Reconnect the cable
and restart or change
the faulty relay device.
Check with the con-
troller network LED.
IP address and/or
subnet mask incor-
rectly set.
Set the correct IP
address and subnet
mask.
See “TCP/IP Setting”
in Installation Guide.

Ver.1.0 Mar. 2004 Troubleshooting procedures
Y103290-2 Service Manual 4-3
IV Troubleshooting
3.2 Unable to transmit data through Scan to FTP.
Check Possible Cause Action Remark
1The message “Failed to connect to the destina-
tion” appears.
The FTP server is not in
service. Check with the network administrator.
IP address of the FTP
server is wrong.
Check with the network
administrator and enter
the correct IP address.
See “Settings and
Operations for Scan
Functions” in Opera-
tor’s Manual.
Proxy setting is wrong. Check with the network administrator and make
the correct proxy setting.
Port number is wrong. Check with the network administrator and enter
the correct port number.
A directory not existing
in the FTP server is
specified.
Check with the network
administrator and enter
the correct directory.
Failed to log on to the
FTP server because of
the wrong user
account.
Check with the network
administrator and enter
the correct user name
and password.
A timeout condition
occurs.
Set a longer value for
“FTP Connection Time-
out.” The timeout value
depends on the net-
work’s traffic conditions
and load on the FTP
server.
2The message “Server Connect error”
appears.
The network is discon-
nected during file trans-
fer.
Send Ping from PC to the
controllerandFTPserver
to check to see if both
parties are connected to
the network or not.
The FTP server hard
disk becomes full dur-
ing file transfer.
Check with the network
administrator.
The FTP server stops
during file transfer. Check with the network administrator.✻

Troubleshooting procedures Ver.1.0 Mar. 2004
4-4 Service Manual Y103290-2
IV Troubleshooting
3.3 Unable to transmit data through Scan to E-Mail/Internet FAX.
✽Depending on the model of the Internet Fax machine on the receiving end, a file
transmitted through binary division may not be properly received by the receiving
machine. Check with the receiving end before actually sending the Internet Fax.
Check Possible Cause Action Remark
1The message “Server Connect
error” appears.
The SMTP server is not in
service. Check with the network administrator.
IP address of the SMTP
server is wrong.
Check with the network
administrator and enter the
correct IP address.
See “Settings and
Operations for
Scan Functions”
in Operator’s Man-
ual.
Port number is wrong. Check with the network administrator and enter the
correct port number.
A timeout condition occurs.
Set a longer value for “SMTP
Connection Timeout.” The
timeout value depends on the
network’s traffic conditions
and load on the FTP server.
The network is disconnected
during file transfer.
Send Ping from PC to the con-
troller and SMTP server to
check to see if both parties are
connected to the network or
not.
2The message “E-mail Size
Over” appears.
The size of the scan data
exceeds the upper limit value
set for Maximum E-Mail Size.
Decrease resolution to make
small the data size or change
the setting for Scanned File
Separation and Binary Divi-
sion as necessary so that the
scan data does not exceed the
Maximum E-Mail Size. ✽
See “Settings and
Operations for
Scan Functions
Scan to E-mail” in
Operator’s Man-
ual.