
Match meter code
with the code on the
bottle.
Result is over
500 mg/dL.*
Result from
meter memory.
Meter is reading
your result.
Meter and/or test strip
holder need cleaning.
Apply blood to
test strip.
Replace
batteries.
Remove test strip and start over with a new test
strip. Test strip was inserted too early, too quick-
ly, incorrectly or without enough blood.
Firmly insert test strip into meter, tapered-end
first, confirmation dot facing down, until it stops.
DISPLAY SYMBOLS
*
If you have never experienced blood glucose levels this high or have not
been instructed in how to deal with them by your Healthcare Professional,
you should contact your Healthcare Professional at once. If this reading
does not reflect how you feel, repeat the test with a new test strip
.
ERROR WHAT TO DO ERROR WHAT TO DO ERROR WHAT TO DO ERROR WHAT TO DO
ERROR MESSAGES
1.
Repeat the test with a new test strip and:
◆
Apply blood to the pink test square only.
◆
Make sure the confirmation dot turns
completely blue.
◆
Insert the test strip within 2 minutes of
applying blood.
Note:
If you continue to get any error message,
compare the color of the test strip confirmation dot
to the Color Chart on the test strip bottle.
If the glucose level is very low (50 mg/dL) or
very high (350 mg/dL), follow the advice of
your Healthcare Professional.
◆
Clean the meter and repeat the test with a
new test strip. See CClleeaanniinnggIInnssttrruuccttiioonnssfor
further information.
2.
If these actions do not resolve the error, call
LifeScan Customer Services at
1 800 227-8862.
Professional Use:
◆
Test the sample with an alternate method.
While awaiting results:
Compare the color of the test strip confirma-
tion dot to the Color Chart on the test strip
bottle label. If the glucose level is very low
(50 mg/dL) or very high (350 mg/dL), take
appropriate precautions immediately.
Before retesting verify that the sample hemat-
ocrit is within range.
◆
If these actions do not resolve the error, call
LifeScan Customer Services at 1 800 227-8862.
1.
Repeat the test with a new test strip and:
◆
Check the test strip expiration date. Do not use
test strips beyond the expiration or discard date.
◆
Apply the sample to the pink test square only.
◆
Make sure the confirmation dot turns
completely blue.
◆
Wait approximately 1 minute, but not more
than 2 minutes, after applying sample before
inserting the test strip into the meter.
◆
Do not alter the test strips.
Note:
If you continue to get any error message,
compare the color of the test strip confirmation
dot to the Color Chart on the test strip bottle.
If the glucose level is very low (50 mg/dL) or
very high (350 mg/dL), follow the advice of
your Healthcare Professional.
◆
Clean the meter before additional testing. See
CClleeaanniinnggIInnssttrruuccttiioonnssfor more information.
2.
If these actions do not resolve the error, call
LifeScan Customer Services at 1 800 227-8862.
Error 1
Error 2
continued
1.
Repeat the test with a new test strip and:
◆
Clean the meter, especially the contact points,
before retesting. See CClleeaanniinnggIInnssttrruuccttiioonnssfor
more information.
Note:
Before cleaning the meter, compare the
color of the test strip confirmation dot to the Color
Chart on the test strip bottle. If the glucose level is
very low (50 mg/dL) or very high (350 mg/dL),
follow the advice of your Healthcare Professional.
◆
Do not move the test strip after you insert it
into the meter. Remove the test strip only
when the test is complete.
2.
If these actions do not resolve the error, call
LifeScan Customer Services at 1 800 227-8862.
Error 3
1.
Repeat the test with a new test strip and:
◆
Clean the meter, especially the gray area inside
the test strip holder, before retesting.
See CClleeaanniinnggIInnssttrruuccttiioonnss..
Note:
Compare the color of the test strip confirma-
tion dot to the Color Chart on the test strip bottle.
If the glucose level is very low (50 mg/dL) or very
high (350 mg/dL), follow the advice of your
Healthcare Professional.
◆
Make sure the test strip holder is fully inserted
into the meter. See CCaarriinnggffoorrYYoouurrMMeetteerrfor
more information in your owner’s booklet.
◆
Wait for the “Insert test strip” symbol to appear
on the display before inserting the test strip.
Note:
If you continue to get any error message,
compare the color of the test strip confirmation
dot to the Color Chart on the test strip bottle.
If the glucose level is very low (50 mg/dL) or
very high (350 mg/dL), follow the advice of
your Healthcare Professional.
2.
If these actions do not resolve the error, call
LifeScan Customer Services at 1 800 227-8862.
Error 5
OneTouch®is a trademark of LifeScan, Inc.
© 2002 LifeScan, Inc. Milpitas, CA 95035. Rev. 4/03
1.
Repeat the test with a new test strip and:
◆
If you use bleach to disinfect the meter, before
retesting, wipe the meter and contact points
with a cloth moistened with water to remove
residual bleach and thoroughly dry the meter.
Failure to remove the excess bleach may result
in an error message “ , ” or an inaccu-
rately high result.
◆
Recheck the code number entered at the
meter matches the code number on the
test strip package.
Note:
If you continue to get any error message,
compare the color of the test strip confirmation
dot to the Color Chart on the test strip bottle.
If the glucose level is very low (50 mg/dL) or
very high (350 mg/dL), follow the advice of
your Healthcare Professional.
2.
If these actions do not resolve the error, call
LifeScan Customer Services at 1 800 227-8862.
1.
Repeat the test with a new test strip. Make sure
the meter and test strip are at room temperature.
◆
Do not apply heat or cold to the meter.
Note:
If you continue to get any error message,
compare the color of the test strip confirmation
dot to the Color Chart on the test strip bottle.
If the glucose level is very low (50 mg/dL) or
very high (350 mg/dL), follow the advice of
your Healthcare Professional.
2.
If these actions do not resolve the error, call
LifeScan Customer Services at 1 800 227-8862.
Error 6
Error 4
If you are having any trouble using your meter,
please call the LifeScan Customer Services toll-free
numbers or visit our Web site at www.LifeScan.com.
English 1 800 227- 8862
Español 1 800 381-7226
(24 hours, 7 days a week)
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