OpenEye OE-C7564-AWR REVB User manual

4MP WDR IP Dome Camera
User Manual
Camera
OE-C7564-AWR REVB

33748AG
OE-C7564-AWR REVB WDR IP Dome Camera
User Manual
Manual Edition 33748AG – March 2020
©2020, OPENEYE
All Rights Reserved.
Notice
No part of this documentation may be reproduced in any means, electronic or mechanical, for any
purpose, except as expressed in the Software License Agreement. OpenEye shall not be liable for
technical or editorial errors or omissions contained herein. The information in this document is subject to
change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising
out of the use of this information remains with recipient. In no event shall OPENEYE be liable for any
direct, consequential, incidental, special, punitive, or other damages whatsoever (including without
limitation, damages for loss of business profits, business interruption or loss of business information),
even if OPENEYE has been advised of the possibility of such damages and whether in an action or
contract or tort, including negligence.
Trademarks
This documentation is copyrighted. All other rights are reserved to OPENEYE. OPENEYE, and OpenEye, are
registered trademarks of OPENEYE in the United States and elsewhere; Windows® is a registered
trademark of Microsoft Corporation. All other brand and product names are trademarks or registered
trademarks of the respective owners.
OPENEYE
Liberty Lake, WA ●U.S.A.

2
Important Safeguards
1. Read Instructions
Read all of the safety and operating instructions before using the product.
2. Retain Instructions
Save these instructions for future reference.
3. Attachments / Accessories
Do not use attachments or accessories unless recommended by the appliance manufacturer as
they may cause hazards, damage product and void warranty.
4. Installation
Do not place or mount this product in or on an unstable or improperly supported location.
Improperly installed product may fall, causing serious injury to a child or adult, and damage to the
product. Use only with a mounting device recommended by the manufacturer or sold with the
product. To ensure proper mounting, follow the manufacturer's instructions and use only
mounting accessories recommended by manufacturer.
5. Power source
This product is intended to be powered by a UL listed power supply suitable for use at (Tma =
55°C) whose output meets SELV/ES1 and LPS/PS2, and is rated (1) 12Vdc, 1.2A min., 24Vac,
50/60Hz or 50-60Hz, 0.55A min.
Precautions
Operating
•Before using, make sure power supply and others are properly connected.
•While operating, if any abnormal condition or malfunction is observed, stop using the
camera immediately and then contact your local dealer.
Handling
•Do not disassemble or tamper with parts inside the camera.
•Do not drop or subject the camera to shock and vibration as this can damage camera.
•Care must be taken when you clean the clear dome cover. Scratches and dust will ruin
the image quality of your camera. Do not use strong or abrasive detergents when
cleaning the camera body. Use a dry cloth to clean the camera when it is dirty. In case
the dirt is hard to remove, use a mild detergent and wipe the camera gently.
Regulation
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation. Compliance is evidenced by written
declaration from our suppliers, assuring that any potential trace contamination levels of restricted
substances are below the maximum level set by EU Directive 2002/95/EC, or are exempted due to their
application.

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Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Installation and Storage
•Do not install the camera in areas of extreme temperatures in excess of the allowable range;
install the camera in areas with temperatures within the camera’s operating temperature,
including the following: -67°~131°F (-55°~55 °C)
•Avoid installing in humid or dusty places. The relative humidity must be below 90%.
•Avoid installing in places where radiation is present.
•Avoid installing in places where there are strong magnetic fields and electric signals.
•Avoid installing in places where the camera would be subject to strong vibrations.
•Never face the camera toward the sun. Do not aim at bright objects. Whether the camera is in use
or not, never aim it at the sun or other extremely bright objects. Otherwise the camera may be
smeared and damaged.
•While running cables, slightly bend the cables into a U-shaped curve to make a low point (as
illustrated below). The purpose is to prevent water from entering the camera along the cables
from above.
Cleaning
If the video image becomes blurry or smudged in areas, it may be because the lens cover requires
cleaning.
To clean the lens cover:
•Use hand soap or a non-abrasive detergent to wash off dirt or fingerprints.
•Use a microfiber cloth or non-abrasive fabric to dry the dome bubble.
oImportant: Failure to use the recommended cleaning materials may result in a
damaged or scratched lens cover. A damaged lens cover may negatively impact
image quality and cause unwanted IR light reflecting into the lens.
To clean the camera body:
•Use a dry or lightly dampened cloth to clean the camera body.
•Do not use strong or abrasive detergents.

4
Warning
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
THE CAMERA IS TO BE CONNECTED ONLY TO POE NETWORKS WITHOUT ROUTING TO THE OUTSIDE
PLANT.
Caution
Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the
instructions.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

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TABLE OF CONTENTS
INTRODUCTION............................................................................................................. 6
Overview................................................................................................................................................... 6
Product Features .................................................................................................................................. 6
GETTING STARTED ...................................................................................................... 7
Box Contents ............................................................................................................................................ 7
Camera Overview ..................................................................................................................................... 8
Camera Dimensions ............................................................................................................................. 8
Connections.......................................................................................................................................... 9
Network Camera Manager ................................................................................................................. 10
Launching Network Camera Manager................................................................................................ 10
Camera Configuration ........................................................................................................................ 10
Viewing a Network Camera................................................................................................................ 11
Username and Password ................................................................................................................... 11
Viewer Tabs........................................................................................................................................ 11
Live ......................................................................................................................................................... 12
Setup....................................................................................................................................................... 13
System Setting ................................................................................................................................... 13
User Setup.......................................................................................................................................... 13
IP Address .......................................................................................................................................... 14
File Location ....................................................................................................................................... 16
Picture Setup ...................................................................................................................................... 16
Streaming Settings ................................................................................................................................. 19
Video Resolution ................................................................................................................................ 19
Stream URLs / RTSP ......................................................................................................................... 20
ADVANCED.................................................................................................................. 22
System Setting........................................................................................................................................ 22
Network Setup .................................................................................................................................... 22
Network Advanced ............................................................................................................................. 23
Network Security ................................................................................................................................ 23
Alarm Application................................................................................................................................ 24
Tampering and Network Failure Detection......................................................................................... 25
Mail, HTTP and FTP Setup ................................................................................................................ 25
SD Card.............................................................................................................................................. 25
Network Share.................................................................................................................................... 26
Recording Schedule ........................................................................................................................... 27
Maintenance ....................................................................................................................................... 28
Software.............................................................................................................................................. 30
Log File............................................................................................................................................... 30
Picture Setting ........................................................................................................................................ 30
Camera Setup .................................................................................................................................... 30
Video Mask......................................................................................................................................... 30
Hot Spot.............................................................................................................................................. 31
Text Overlay ....................................................................................................................................... 31
TV system........................................................................................................................................... 31
Web Viewer ........................................................................................................................................ 31
Streaming Setting ................................................................................................................................... 32
Audio................................................................................................................................................... 32

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INTRODUCTION
OVERVIEW
The new OE-C7564-AWR REVB dome IP camera provides superior video quality, recording at resolutions
up to 4MP. This camera is capable of dual and quad streaming, allowing up to three simultaneous
streams. The OE-C7564-AWR REVB comes equipped with high-powered IR LEDs and a mechanical IR cut
filter for true day/night operation. The Smart Compression option reduces storage requirements by up to
70% while maintaining high resolution video allowing you to meet video retention and resolution
requirements for less. This camera uses a 2.7~12mm autofocus lens with a 31°~ 99° field of view, which
decreases camera setup and installation time. It is also equipped with an integrated heater, which allows
operation in temperatures as low as -67°F (-55°C). The camera operates using 24vAC, 12vDC, or a PoE
switch, allowing it to seamlessly fit into your existing infrastructure.
All OpenEye IP cameras are compatible with the OpenEye Web Services platform, allowing multiple users
to view high quality images and perform remote setup using a Web browser.
PRODUCT FEATURES
•4MP Resolution
•True Wide Dynamic Range
•2.7-12mm Focal Length
•H.264 & H.265 support with Smart Encoding
•MJPEG video compression
•True Day / Night Function
•Adaptive IR Technology
•BNC Analog Output
•IP66 Rating
•IK10 Rating
•128GB microSD™ Card support
•ONVIF Profile S / G / T Support
(*) Dependent on environmental variables

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GETTING STARTED
BOX CONTENTS
Before proceeding, please check that the box contains the items listed here. Contact your dealer for
assistance if any item is missing or has defects.
OE-C7564-AWR REVB IP Dome
Camera
2-Pin Power Terminal Block
Plastic Conduit NPT
Mounting Template Sheet
Screws and Plastic Anchors x3
Security Torx Tool
BNC Cable
Quick Start Guide

8
CAMERA OVERVIEW
CAMERA DIMENSIONS

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CONNECTIONS
Pin
Connection
Definition
1 RJ-45 For network and PoE connections
2 BNC 1 GND For analog video output
2 BNC
3 Power (12vDC /
24vAC)
1 24vAC 1
Power connection
2 24vAC 2
3 12vDC 1
4 12vDC 2
4 Reset Button
To restore the camera to factory defaults:
1. Disconnect power for 30 seconds.
2. Reconnect power and wait 30 seconds.
3. Press the reset button with a proper tool for 20 seconds.
5 Micro SD Card
Slot
Insert the microSD™ card into the card slot to store videos and
snapshots. Supports up to 128GB microSD™ card.
Do not add or remove the microSD™ card when the camera is
powered on.
6 Alarm & Audio
I/O
1 Audio In L Audio In (Line In)
2 Audio in R
3 GND
4 Audio Out L Audio Out (Line Out)
5 Audio Out R
6 Alarm Out + Alarm connection
#Do NOT connect external power supply
to the alarm I/O connector of the IP
camera.
7 Alarm Out -
8 Alarm In +
9 Alarm In -

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NETWORK CAMERA MANAGER
OpenEye Network Camera Manager (NCM) is a software tool that allows you to quickly and easily
connect and configure your OpenEye IP Cameras. This software allows you to assign IP addresses,
configure video settings, and update firmware on multiple cameras at once.
NCM is pre-installed on all OpenEye Recorders and is also available for download OpenEye.net for
installation on your personal computer or laptop. Network Camera Manager is a Java application, this
allows it to be installed on Windows and Linux operating systems.
LAUNCHING NETWORK CAMERA MANAGER
Launch from Apex Windows Platforms
Network Camera Manager can be found on the desktop.
Launch from Linux
In the Apex Settings menu, go to the Cameras page and click Advanced.
CAMERA CONFIGURATION
Finding Network Devices
1. Click Refresh to reload the Device List.
2. To narrow your search by Camera Model and Network Location, use the Model Filter and
Networks dropdowns.
A Mac Address search is also available if you are looking for a specific device.
Network
Camera
Model
Load in Web Browser

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VIEWING A NETWORK CAMERA
1. Click Load in the row of the desired camera.
2. Enter the Username and Password for the camera. The username and password are case
sensitive.
USERNAME AND PASSWORD
*OpenEye IP cameras ship without a default password.
The admin user password can be set using the following methods:
1. Network Camera Manager
2. Camera Web Browser
3. Any Apex recorder with onboard PoE will check for a password once connected; Apex will set the
admin password if one is not detected.
4. If cameras are connected to a DHCP server, Apex will automatically set the password once the
camera is selected and added.
Note Refer to your Apex recorder manual or quick start guide for instruction on adding cameras.
Passwords must be 8-16 characters, contain at least 1 capital and 1 lower case letter, 1
number, and 1 unique character.
VIEWER TABS
Live – Monitor video and perform other video related functions.
Setup – Set the camera name, IP address, and define users. This tab also allows you to configure the
camera settings and view streams.
Advanced – Perform advanced setup configurations, like network setup, security, alarms and
maintenance.
Logout – Change user.

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LIVE
Snapshot – Click the button, and a JPEG snapshot will automatically be saved in the appointed place. The
default location is: C:\
Full Screen – This will display the live feed in full screen.
Microphone – PC audio to camera, enables audio through an audio out on the camera.
Live Audio – Camera to PC, enables audio if the camera is equipped with a microphone.
Record – Click Record to start recording live video. Click Record again to stop recording video. Recorded
video will be saved automatically to the designated location on the local workstation.
Note The Microphone and Live Audio functions are only available on enabled cameras.

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SETUP
The Setup menu includes System Settings, Picture Setup, and Streaming Settings.
Note The Setup menu displays limited setup options. For a complete list of setup options, see the
Advanced section.
SYSTEM SETTING
Camera Name
Host Name – The Host Name is used to identify the camera on your system. If camera side Motion
Detection is enabled and is set to send alarm message by Mail/FTP, the host name entered here will
display in the alarm message.
Time zone – Select your time zone.
Enable daylight saving time – Manually enter daylight saving time start and stop date, time, and time
offset.
Date format – Select your desired date format.
Sync with computer time – Select to synchronize the camera date and time with the connected recorder.
Manual – Manual allows you to define the date and time manually.
Sync with NTP server –Network Time Protocol (NTP) is an alternate way to synchronize your camera’s
clock with a NTP server. Specify the server you wish to synchronize in the NTP Server box. Then select an
Update Interval. For more information about NTP, visit ntp.org.
USER SETUP
Admin Password
Manage the password for the Administrator account.
To change the administrator password:
1. Type a new Administrator Password, and then type again to confirm the password.
2. Click Save.
Add User
The username and passwords are limited to 16 characters with no spaces permitted. There is a
maximum of twenty user accounts.
1. Type the new Username and Password.
2. Select I/O Access, Camera Control, Talk, and/or Listen as permissions for the User.
I/O Access – All functions in the Setup and Advanced menus are available to the User.
Camera Control– Allows the User to change camera controls in the Setup menu.
Talk – Allow the user to speak through the camera microphone.
Listen – Allow the user to listen to audio captured by the camera.
3. Click Add.

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Delete User
1. Select the username on the Username list.
2. Click Delete to remove the user.
3. Click OK in the confirmation window.
There is a momentary wait time while the Network Camera Manager saves parameters. When this period
is complete, the User will be deleted.
Modify User
1. Select the username on the Username list.
2. Click Edit.
3. In the resulting window, modify the Password and/or feature permissions.
4. Click Save.
Note For security reasons, every time the user properties are opened the access check boxes are
automatically cleared. Make sure you select any user access options each time you edit the
user properties.
HTTP Authentication Setting
Choose between basic for non-encrypted authentication or digest for encrypted authentication.
Streaming Authentication Setting
Choose between basic or digest authentication for streaming video or disable streaming authentication.
IP ADDRESS
You can choose to use a static IP address or a dynamic IP address
(assigned by a DHCP server or router) for the camera.
Get IP Address Automatically (DHCP)
The camera comes preconfigured with a static IP address, selecting Get
IP address automatically requires a router or DHCP server to assign an
IP address to the camera.
Note Every network device has a unique Media Access Control (MAC) address that can be used for
identification. The MAC address is located on the bottom of each camera, and on the box
label (OpenEye Network Camera Manager also displays the MAC address for identification).
Record your camera’s MAC address for identification in the future.

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Use Static IP Address
To set up a new static IP address:
1. Select the Use static IP address option.
2. Type a new IP address in the IP address box.
3. Type a new address in the Default Gateway box.
4. Click Apply to confirm the new setting.
When using static IP address to log in to the IP Camera, you can access it either through OpenEye IP
Finder software or type the IP address directly in the address bar of your Internet Explorer.
General
•IP Address –The IP Address is necessary for network identification.
•Subnet mask –Used to determine if the destination is in the same subnet. The
default value is 255.255.255.0.
•Default gateway – Used to forward frames to destinations on different subnets or for
internet access.
•Primary DNS –The primary domain name server that translates hostnames into IP
addresses.
•Secondary DNS –A secondary domain name server that backups the primary DNS.
•Use PPPoE – Use Point-to-Point Protocol over Ethernet instead of IP. Username and
password are required.
Advanced
•Web Server port – Defines the port that Internet Explorer uses to connect over the
web and view video. If this port is changed then the new port must be defined when
attempting to web connect (ex: if your camera’s IP address is 192.168.0.100 and you
change the web port to 8001, then you must type http://192.168.0.100:8001 in your
browser).
•RTSP port –The default RTSP port is 554; setting range: 1024 ~65535.
•MJPEG over HTTP port –The default HTTP Port is 8008; setting range: 1024
~65535.
•HTTPS port –The default HTTPS Port is 443; setting range: 1024 ~65535.
Note No port number can be used in duplication on more than one item.
IPv6 Address Configuration
To enable IPv6 select Enable IPv6 and click Save. See your network administrator if you are unsure of
your network configuration.

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FILE LOCATION
This is the destination location that snapshot photos and recorded videos will be saved to.
To select a destination location:
1. Click Select.
2. Choose a location or folder.
3. Click Save in the file window, and then click Save again.
PICTURE SETUP
Camera Tab
Use the Camera Tab section to modify picture settings for the camera. The sample image will change as
you modify the picture settings.
Note These settings can drastically affect the camera image. OpenEye suggests that these settings
are only modified by a CCTV professional, or at the instruction or a technical support
representative.
Exposure
P-Iris Priority Iris Size Setting:
P-Iris – Adjust the aperture to change depth of field.
Max Gain – Choose a pre-determined gain to adjust amplification
of the image signal.
Min Shutter Speed – Choose a pre-determined shutter speed to
adjust light exposure.
Manual Mode – Changing the shutter mode to manual will allow
you to increase changes in max gain and min shutter speed.
White Balance
Use the white balance setting to change color representation in difficult lighting conditions.
Auto – White balance works within its color temperature range and calculates the best-fit white
balance.
ATW – Auto-tracing white balance, the camera removes the signals within a range of 2000K to
10000K, which helps to even out the bright white portions of an image.
One Push – Balances color temperature based on a white object within the viewing area.
Manual – Change the white balance value by specifying the R gain and B gain.

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Picture Adjustment
Each of the Picture Adjustment settings is set to the recommended default.
Brightness – Adjust the image’s brightness on the camera. The Backlight value is
adjustable from 0(dim) ~ +20 (brightest).
Sharpness – Increasing the sharpness level can make the image looked sharper; it
especially enhances an object’s edge. The value of sharpness is adjustable from 0 ~ +10
(sharpest).
Contrast– Adjust the contrast value from -6 to 19.
Saturation– Adjust the color saturation from -6 to 19 (most saturation).
Hue– Adjust the hue from -12 to 13.
Backlight– Backlight compensation can correct for overly-bright backlit sceneries.
Note Backlight is only enabled by selecting TV System setting to 60 fps (NTSC).
WDR Function– Turn the Digital Wide Dynamic Range Off, or adjust between
Low/Mid/High.
Click Set after making changes to the Picture Adjustment settings to save the settings and
update the Live screen.
Motion Detection
Use the Motion Detection menu to configure the motion detection areas. Here, Motion Detection
can be turned On or Off, and other general settings can be specified.
To enable motion detection:
1. Use the Motion Detection dropdown to select a motion detection preset (1-4). If choosing
an additional preset after 1, select the On radio button.
Note A motion detection preset can be turned Off at a later time.
2. If desired, select the By Schedule radio button and use the dropdown menu to select a
schedule.
3. Designate the Motion Detection Setting values.
4. Check the appropriate boxes to designate the Triggered Action.
5. Click Save.

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Add Detection Area
1. Use the Motion Detection dropdown to select a motion detection preset.
2. Select the Enable brush check box under Motion Region Paint and then use the cursor on the live
view pane to highlight the desired motion detection area.
3. Click Save.
Delete Motion Detection Area
1. Use the Motion Detection dropdown to select a motion detection preset.
2. Select the Enable brush check box under Motion Region Paint and then use the cursor on the live
view pane to remove the highlight area.
3. Click Save.
Motion Indication Bar
The Motion Indication Bar indicates the level of motion in the live view pane.

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STREAMING SETTINGS
VIDEO RESOLUTION
The camera allows you to configure each of the streams independently.
Encoding – enable Stream 2~Stream 4 encoding.
Encode Type – select the preferred encode type (H.265, H.264, MJPEG).
Resolution – set the resolution of stream.
Rate Control – select the H.265/H.264 bitrate mode: CBR (Constant Bit Rate), VBR (Variable Bit
Rate), and LBR (Low Bit Rate).
•CBR – the outgoing video bitrate will be fixed and consistent to maintain bandwidth.
•VBR – video bitrate varies according to the activity of the monitoring environment to
achieve better image quality.
•LBR – keeps bitrate low to ensure superior image quality. To use LBR, set up the
compression level and dynamic GOV for each stream first.
Compression – based on the current application area and streaming bitrate, select the most
suitable compression level, high/mid/low.
•High – bitrate will be vastly reduced but image quality may be degraded.
•Low – bitrate will stay low while image quality remains high.
Dynamic GOV/Max GOV –According to the amount of motion in the area, the GOV length of the
video will be adjusted dynamically to reduce bitrate, especially for scenes with minor changes. If
there is small or zero activity in the scene, set Max GOV larger and the GOV length will be longer,
resulting in lower bitrate and bandwidth. If there are constant dynamic changes in the scene, it is
suggested to adjust GOV Length and disable Dynamic GOV.
Profile – Set H.265/H2.64 to High Profile or Main Profile according to compression needs. With
the same bit rate, the higher the compression ratio, the better the image quality is.
Framerate -- Setting the camera to transmit fewer frames can save bandwidth (1 ~ 30)
Note Higher frame rate will increase video smoothness, as well as file size and bandwidth usage.
Note Lower frame rate will decrease video smoothness, as well as file size and bandwidth usage.
Bitrate – The default setting of the H.265/H.264 bitrate for Stream 1 / Stream 2 is 4096 kbit/s; for
Stream 3 / Stream 4 is 2048kbit/s. The setting range is from 512 to 10240, and the total bit rate
should not exceed 26624 kbps.
GOV Length – set the GOV length to determine the frame structure (I-frames and P-frames) in a
video stream to save bandwidth. Less bandwidth is needed if the GOV length is set to a high
value. However, the shorter the GOV length, the better the video quality is.