OpenEye CM-L812 User manual

Accessories
CA-510G
CA-510W
CA-510C
CA-510P25
CA-510P50
CA-510PML
CA-510PMS
CA-510PA25
CA-510PA50
Camera
CM-L812
www.openeye.net
36x Outdoor IP PTZ Dome
User Manual

2

31648AB 3
36x Outdoor IP PTZ Camera (CM-L812)
User Manual
Manual Edition 31648AB – JULY 2013
©2013, OPENEYE
All Rights Reserved.
No part of this documentation may be reproduced in any means, electronic or mechanical, for
any purpose, except as expressed in the Software License Agreement. OpenEye shall not be
liable for technical or editorial errors or omissions contained herein. The information in this
document is subject to change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire
risk arising out of the use of this information remains with recipient. In no event shall
OPENEYE be liable for any direct, consequential, incidental, special, punitive, or other
damages whatsoever (including without limitation, damages for loss of business profits,
business interruption or loss of business information), even if OPENEYE has been advised of
the possibility of such damages and whether in an action or contract or tort, including
negligence.
This documentation is copyrighted. All other rights are reserved to OPENEYE. OPENEYE,
and OpenEye, are registered trademarks of OPENEYE in the United States and elsewhere;
Windows, and Windows XP Embedded are registered trademarks of Microsoft Corporation.
All other brand and product names are trademarks or registered trademarks of the respective
owners.
OPENEYE
Liberty Lake, WA ●U.S.A.

4
Important Safeguards
1. Read Instructions
Read all of the safety and operating instructions before using the product.
2. Retain Instructions
Save these instructions for future reference.
3. Attachments / Accessories
Do not use attachments or accessories unless recommended by the
appliance manufacturer as they may cause hazards, damage product and
void warranty.
4. Installation
Do not place or mount this product in or on an unstable or improperly
supported location. Improperly installed product may fall, causing serious
injury to a child or adult, and damage to the product. Use only with a
mounting device recommended by the manufacturer, or sold with the
product. To insure proper mounting, follow the manufacturer's instructions
and use only mounting accessories recommended by manufacturer.
5. Power source
This product should be operated only from the type of power source
indicated on the marking label.
Precautions
Operating
•Before using, make sure power supply and others are properly
connected.
•While operating, if any abnormal condition or malfunction is observed,
stop using the camera immediately and then contact your local dealer.
Handling
•Do not disassemble or tamper with parts inside the camera.
•Do not drop or subject the camera to shock and vibration as this can
damage camera.
•Do not block the cooling holes on the bracket. This camera has a
cooling fan inside the housing. Blocking the cooling holes will cause
heat to build up and cause malfunction.
•Care must be taken when you clean the clear dome cover. Scratches
and dust will ruin the image quality of your camera.Do not use strong
or abrasive detergents when cleaning the camera body. Use a dry
cloth to clean the camera when it is dirty. In case the dirt is hard to
remove, use a mild detergent and wipe the camera gently.

31648AB 5
Installation and Storage
•Install electricity wiring carefully. Please note that input electricity to the
unit is at tolerance of DC 12V/AC 24V ± 10%. The camera is capable
of surge protection; ensure AC power model unit is grounded
appropriately against damage by heavy current or electric shock.
•Do not install the camera in areas of extreme temperatures in excess
of the allowable range. (-50°C ~50°C / -58°F ~ 122°F)
•Avoid installing in humid or dusty places. The relative humidity must
be below 90%.
•Avoid installing in places where radiation is present.
•Avoid installing in places where there are strong magnetic fields and
electric signals.
•Avoid installing in places where the camera would be subject to strong
vibrations.
•Never face the camera toward the sun. Do not aim at bright objects.
Whether the camera is in use or not, never aim it at the sun or other
extremely bright objects. Otherwise the camera may be smeared and
damaged.
Regulation
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
This symbol on the product or on its packaging indicates that this
product shall not be treated as household waste in accordance with
Directive 2002/96/EC. Instead it shall be handed over to the
applicable collection point for the recycling of electrical and
electronic equipment. By proper waste handling of this product you
ensure that it has no negative consequences for the environment
and human health, which could otherwise be caused if this product
is thrown into the garbage bin. The recycling of materials will help to
conserve natural resources.
For more details information about recycling of this product, please
contact your local city office, your household waste disposal service
or the shop where you purchased the product.
Compliance is evidenced by written declaration from our suppliers, assuring that any
potential trace contamination levels of restricted substances are below the maximum
level set by EU Directive 2002/95/EC, or are exempted due to their application.

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Warning
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
Caution
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

31648AB 7
Standard Warranty
OpenEye warrants all new products to be free from defects in workmanship and
material under normal use for a period of two years after the date of purchase. Any
defective product that falls under this warranty will, at OpenEye's discretion, be
repaired or replaced at no additional charge. OpenEye may elect to replace defective
products with new or factory reconditioned products of equal or greater value.
Repairs made necessary by reason of misuse, alteration, normal wear, or accident
are not covered under this warranty.
Exceptions to this are listed below:
•Three Years on all Digital Recorders
•Three years on all fixed cameras
All products shall be covered by a one year advance replacement warranty*.
OpenEye will warrant all otherwise out of warranty replacement parts and repairs for
90 days from the date of OpenEye shipment.
The above warranty is the sole warranty made by OpenEye and is in lieu of all other
warranties by OpenEye express and implied, including without limitation the
warranties of merchantability and fitness for a particular purpose. Under no
circumstances will OpenEye be liable for any consequential, incidental, special or
exemplary damages arising out of or connected with the sale, delivery, use or
performance of the product, even if OpenEye is apprised of the likelihood of such
damages occurring. In no event shall OpenEye liability exceed the purchase price of
the product.
This warranty gives you specific legal rights and you may also have other rights
which vary from state to state or country to country.
*Requires corresponding security deposit. Advanced Replacement limited to
components only outside of the USA and Canada.
For the most up to date information visit www.openeye.net

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Table of Contents
Introduction.................................................................................................................................. 11
Overview...................................................................................................................................11
Product Features ................................................................................................................. 11
Getting Started............................................................................................................................. 12
Camera Contents......................................................................................................................12
Dome Setup and Cable COnnection......................................................................................... 13
Preparations for Dome Setup............................................................................................... 13
Dome Camera Setup ...........................................................................................................16
Switch Definition ............................................................................................................. 16
Dome Cable Definition and Requirements ........................................................................... 17
Cable Requirements .......................................................................................................17
Power Connection........................................................................................................... 18
Grounding Recommendation .......................................................................................... 18
Ethernet Cable Connection............................................................................................. 18
12-Pin Alarm Input/Output Connection............................................................................ 19
Audio Input/Output Connection....................................................................................... 19
Dome Installation......................................................................................................................... 20
Overview...................................................................................................................................20
Dome Dimensions .................................................................................................................... 20
Optional Accessories................................................................................................................ 21
Dome Camera Accessories.................................................................................................. 21
Mounting Accessories..........................................................................................................21
Ceiling Mounting with Pole...................................................................................................22
Wall Mounting with Wall Mount Bracket............................................................................... 23
Wall Mounting with Corner Mount ........................................................................................ 25
Pole Mounting...................................................................................................................... 26
Locate Camera............................................................................................................................. 27
OpenEye Network Camera manager ........................................................................................ 27
Installation............................................................................................................................27
Starting Network Camera Manager...................................................................................... 27
Device Addressing............................................................................................................... 28
Finding Network Devices ................................................................................................ 28
Setup & Configuration................................................................................................................. 29
Connecting to the Camera........................................................................................................29
Administrator/User Privileges............................................................................................... 29
Connecting a Stream ...........................................................................................................30
Connecting Over the Internet ............................................................................................... 31

31648AB 9
Viewer Software........................................................................................................................32
Viewer Tabs.........................................................................................................................32
Home...................................................................................................................................33
System.................................................................................................................................36
System............................................................................................................................36
Security...........................................................................................................................38
Admin Password........................................................................................................ 38
Add User.................................................................................................................... 39
Delete User................................................................................................................39
Edit User....................................................................................................................39
Network........................................................................................................................... 40
Get IP address automatically (DHCP)........................................................................ 40
Use Fixed IP Address................................................................................................40
QoS (Quality of Service) ............................................................................................ 42
SNMP........................................................................................................................42
UPnP (Universal Plug and Play) ................................................................................ 43
DDNS .............................................................................................................................44
Mail.................................................................................................................................45
FTP.................................................................................................................................46
HTTP ..............................................................................................................................47
Application...................................................................................................................... 48
Alarm Pin Selection.........................................................................................................49
Alarm Pin Status Settings ............................................................................................... 50
Motion Detection.............................................................................................................52
Storage Management ..................................................................................................... 55
Recording ....................................................................................................................... 57
Activating Micro SD/SDHC Card Recording............................................................... 57
Snapshot......................................................................................................................... 58
Information......................................................................................................................59
System Log................................................................................................................ 59
View User Information.....................................................................................................60
View User Privilege.................................................................................................... 60
Parameter List ................................................................................................................ 61
Software Upgrade...........................................................................................................62
Upgrading the Camera Viewer Software.................................................................... 62
Maintenance ................................................................................................................... 63
Video and Audio Streaming Settings.................................................................................... 64
Video Format .................................................................................................................. 64
Video Resolution........................................................................................................65
Text Overlay Settings................................................................................................. 65
Video Rotate Type..................................................................................................... 66
GOP Settings............................................................................................................. 66
H.264 Profile.............................................................................................................. 66
Video Compression.........................................................................................................67

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Video OCX Protocol............................................................................................................. 68
Multicast Mode........................................................................................................... 68
Frame Rate Control ........................................................................................................69
Audio .............................................................................................................................. 70
Transmission Mode.................................................................................................... 70
Server Gain Settings.................................................................................................. 70
Bit Rate......................................................................................................................71
PTZ Settings.............................................................................................................................72
Preset ..................................................................................................................................72
Preset Setting ................................................................................................................. 72
Preset Go........................................................................................................................73
Pattern................................................................................................................................. 73
Pattern Setting................................................................................................................73
Pattern Run.....................................................................................................................74
Auto Scan ............................................................................................................................ 74
Auto Scan Setting ........................................................................................................... 75
Auto Scan Run................................................................................................................75
Tour .....................................................................................................................................76
Tour Set..........................................................................................................................77
Tour Run.........................................................................................................................77
Home...................................................................................................................................78
Home Settings ................................................................................................................ 78
Tilt Range ............................................................................................................................79
Privacy Mask Settings.......................................................................................................... 80
Mask Setting................................................................................................................... 81
Mask Clearing................................................................................................................. 81
Camera — Exposure............................................................................................................ 82
Camera — White Balance....................................................................................................83
Camera — Misc1................................................................................................................. 85
Camera — Misc2................................................................................................................. 87
Camera — Default ............................................................................................................... 88
Logout.......................................................................................................................................88
Specifications............................................................................................................................... 89
Camera Specifications.............................................................................................................. 89
PTZ Specifications....................................................................................................................90
IP Specifications ....................................................................................................................... 90

31648AB 11
INTRODUCTION
OVERVIEW
With an IP66 rating, the CM-L812 Outdoor PTZ IP Camera is suitable for outdoor
installations. The CM-L812 IP camera can transmit video at H.264 and MJPEG,
dual streaming both codecs at D1 at 30IPS. The camera’s IR cut filter and wide
dynamic rage imaging make it perfect for installations with difficult lighting
conditions. The CM-L812 has an IP66 outdoor rating and integrated heater
making the CM-L812 ideal for rugged outdoor installations with temperature as
low as -40°F (-40°C)
Product Features
•36x Optical Zoom
•Simultaneous dual streams: H.264 and MJPEG
•D1 Real-time Resolution
•3D de-interlaced video image
•Two-way audio support
•Removable IR Cut Filter
•Wide Dynamic Range (WDR)
•3D Noise Reduction

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GETTING STARTED
CAMERA CONTENTS
Before proceeding, please check that the box contains the items listed here. If
any item is missing or has defects, DO NOT install or operate the product and
contact your dealer for assistance.
Dome Body Optical Cover Screws
Security Torx Tool Waterproof Gasket Lubricant
Quick Start Guide CD

31648AB 13
DOME SETUP AND CABLE CONNECTION
Before installing or connecting the dome camera, please refer to this section and
complete preparations for dome setup and all switch settings.
Preparations for Dome Setup
The following installation procedure is for the outdoor dome equipped with the
sunshield housing. Please follow the steps below to complete dome housing
installation.
1. Unpack the dome package and take out the dome body.
2. Rotate the top holder and take it off from the dome body.

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3. Remove the protective cover and PE sheet.
4. Apply some lubricant on the cover’s waterproof gasket. This helps make
the installation process smoother.
5. Attach the dome cover to the camera body.
6. Note that the tiny protrusion on the cover must align with one of the four
holes on the camera body.

31648AB 15
7. Using both hands, gently press the dome cover using both hands.
DO NOT press the dome itself as this may cause damage to the dome or
camera.
8. To secure the dome cover to the camera body, use a screwdriver to
extend the screws outward.

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Dome Camera Setup
Switch Definition
Please refer to the following figure for switch location and definitions.
Note Do not change the settings on the camera’s Communication Switch.
Leave the switch at the factory default settings.
Alarm input/output
connections
Audio connection
RJ-45 connector
Reboot
Power connection
SD card

31648AB 17
Dome Cable Definition and Requirements
For operation, the IP dome camera requires a network cable to carry the video
signals to the remote viewing site and a power cable to power the dome.
Cable Requirements
For operation, the CM-L812 IP camera requires AC 24V power to the dome.
Power Wire Length Specifications
Wire
Gauge Maximum Distance Wire Gauge Maximum Distance
22 27 feet 14 175 feet
20 44 feet 12 279 feet
18 69 feet 10 444 feet
16 110 feet
Note Ensure that the power supply corresponds with the dome’s power
requirement or the camera may be damaged. Contact a qualified
maintenance engineer with any problems.
Network Cable Length Specifications
Cable
Type Maximum Distance Wire Gauge Maximum Distance
CAT5 300 feet CAT6 300 feet
CAT5e 300 feet CAT6a 300 feet
Note An Ethernet crossover cable can be used to connect the camera
directly to a PC during configuration.

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Power Connection
1. Connect POSITIVE 24 volt AC power to pin 1.
2. Connect ground wire to pin 2.
3. Connect NEGATIVE 24 volt AC power to pin 3.
Note The ‘notches’ on the left side of the graphic above correspond to
notches in the green plastic of the power connector.
Note Be careful not to pull the cables improperly during installation.
OpenEye suggests that you fasten the cables after installation is
complete.
Grounding Recommendation
The GND (ground) wire must be directly connected to the middle pin of the
AC24V power connector. Failure to connect the ground can cause damage and
failure of the camera and may void the warranty.
Ethernet Cable Connection
Connect one end of the CAT 5 Ethernet cable to the RJ-45 connector of the
camera and the other end of the cable to the network switch or recorder.
Note In some cases, you may need to use an Ethernet crossover cable
when connecting the camera directly to the recorder.
Check the status of the link indicator and activity indicator LEDs. If the LEDs are
unlit, check the LAN connection.
The Green link light indicates a good network connection.
The Orange activity light flashes to indicate network activity.

31648AB 19
12-Pin Alarm Input/Output Connection
Using the 12-pin connector, installers can connect 4 digital alarm inputs and 2
digital alarm outputs. The alarm pins are serviceable for connecting alarm input
and output devices such as sensors, sirens, or flashing lights to the surveillance
system. For the definition of each pin, refer to the list below.
Pin Definition
1 Alarm OUT NO 1
2 Alarm OUT NC 1
3 Alarm OUT COM 1
4 GROUND
5 Alarm OUT NO 2
6 Alarm OUT NC 2
7 Alarm OUT COM 2
8 GROUND
9 Alarm IN 4
10 Alarm IN 3
11 Alarm IN 2
12 Alarm IN 1
Audio Input/Output Connection
1. Line OUT
2. GROUND
3. Line IN

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DOME INSTALLATION
OVERVIEW
Depending on your installation environment, the dome can be installed on the
ceiling, on a wall, or a pole. The following section illustrates installation methods
and procedures for installing the dome and mounting accessories.
DOME DIMENSIONS
The dome dimensions are Ø172 x 228.71mm (6.77 x 9.0 inches) and Ø191.97 x
282.11mm (7.5 x 11.1 inches) with the sunshield.
11.1” (282 mm)
6.75” (171.5 mm)
1” (25 mm)
1.75” (44.45 mm)
Ø 7.5” (190.5 mm)