OpenEye OE-C3011D4-S User manual

4MP INDOOR DOME CAMERA
OE-C3011D4-S
USER MANUAL

2
OE- C3011D4-S 4MP Indoor Dome Camera
User Manual
Manual Edition 37851AB – December 2022
©2022, OPENEYE
All Rights Reserved.
No part of this documentation may be reproduced in any means, electronic or mechanical, for any
purpose, except as expressed in the Software License Agreement. OpenEye shall not be liable for
technical or editorial errors or omissions contained herein. The information in this document is subject to
change without notice.
The information in this publication is provided “as is” without warranty of any kind. The entire risk arising
out of the use of this information remains with recipient. In no event shall OPENEYE be liable for any
direct, consequential, incidental, special, punitive, or other damages whatsoever (including without
limitation, damages for loss of business profits, business interruption or loss of business information),
even if OPENEYE has been advised of the possibility of such damages and whether in an action or
contract or tort, including negligence.
This documentation is copyrighted. All other rights are reserved to OPENEYE. OPENEYE, and OpenEye, are
registered trademarks of OPENEYE in the United States and elsewhere; Windows, and Windows XP
Embedded are registered trademarks of Microsoft Corporation. All other brand and product names are
trademarks or registered trademarks of the respective owners.
OPENEYE
Liberty Lake, WA ●U.S.A.

37851AB 3
Important Safeguards
Read Instructions
Read all of the safety and operating instructions before using the product.
Retain Instructions
Save these instructions for future reference.
Attachments / Accessories
Do not use attachments or accessories unless recommended by the appliance
manufacturer as they may cause hazards, damage product and void warranty.
Installation
Do not place or mount this product in or on an unstable or improperly supported location.
Improperly installed product may fall, causing serious injury to a child or adult, and
damage to the product. Use only with a mounting device recommended by the
manufacturer or sold with the product. To insure proper mounting, follow the
manufacturer's instructions and use only mounting accessories recommended by
manufacturer.
Power source
This product should be operated only from the type of power source indicated on the
marking label.
Precautions
Operating
Before using, make sure power supply and others are properly connected.
While operating, if any abnormal condition or malfunction is observed, stop using the camera
immediately and then contact your local dealer.
Handling
Do not disassemble or tamper with parts inside the camera.
Do not drop or subject the camera to shock and vibration as this can damage camera.
Care must be taken when you clean the clear dome cover. Scratches and dust will ruin the
image quality of your camera. Do not use strong or abrasive detergents when cleaning the
camera body. Use a dry cloth to clean the camera when it is dirty. In case the dirt is hard to
remove, use a mild detergent and wipe the camera gently.

4
Installation and Storage
Do not install the camera in areas of extreme temperatures in excess of the allowable range;
install the camera in areas with temperatures within the camera’s operating temperature,
including the following: -22°F ~ 131°F (-30°C ~ 55°C)
Avoid installing in humid or dusty places. The relative humidity must be below 95%.
Avoid installing in places where radiation is present.
Avoid installing in places where there are strong magnetic fields and electric signals.
Avoid installing in places where the camera would be subject to strong vibrations.
Never face the camera toward the sun. Do not aim at bright objects. Whether the camera is
in use or not, never aim it at the sun or other extremely bright objects. Otherwise the camera
may be smeared and damaged.
Cleaning
If the video image becomes blurry or smudged in areas, it may be because the lens cover requires
cleaning.
To clean the lens cover:
•Use hand soap or a non-abrasive detergent to wash off dirt or fingerprints.
•Use a microfiber cloth or non-abrasive fabric to dry the dome bubble.
oImportant: Failure to use the recommended cleaning materials may result in a
damaged or scratched lens cover. A damaged lens cover may negatively impact
image quality and cause unwanted IR light reflecting into the lens.
To clean the camera body:
•Use a dry or lightly dampened cloth to clean the camera body.
•Do not use strong or abrasive detergents.
Regulation
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
Compliance is evidenced by written declaration from our suppliers, assuring that any potential
trace contamination levels of restricted substances are below the maximum level set by EU
Directive 2002/95/EC, or are exempted due to their application.

37851AB 5
Warning
DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.
Caution
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK).
NO USER-SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN

6
Table of Contents
Introduction ......................................................................................................................................... 8
Overview .......................................................................................................................................................... 8
Product Features ........................................................................................................................................8
Getting Started..................................................................................................................................... 9
Box Contents ................................................................................................................................................... 9
Camera Overview ..........................................................................................................................................10
Camera Dimensions .................................................................................................................................10
Connections ..............................................................................................................................................10
Power Connection.........................................................................................................................................11
Resetting the Camera ...................................................................................................................................11
NETWORK CAMERA MANAGER .......................................................................................................... 12
Launching Network Camera Manager.....................................................................................................12
Finding Network Devices..........................................................................................................................12
Username and Password .........................................................................................................................13
Live View ........................................................................................................................................... 14
Setup & Configuration...................................................................................................................................15
Basic Camera Settings .............................................................................................................................15
Basic Information.................................................................................................................................15
Network Settings ......................................................................................................................................16
Network ................................................................................................................................................16
DNS .......................................................................................................................................................16
Port........................................................................................................................................................17
DDNS.....................................................................................................................................................18
FTP........................................................................................................................................................19
Email .....................................................................................................................................................22
Streaming Settings ...................................................................................................................................23
Video.....................................................................................................................................................23
Stream URLs / RTSP ............................................................................................................................25
Snapshot...............................................................................................................................................26
Audio.....................................................................................................................................................27
Region of Interest (ROI) .......................................................................................................................28
Media Stream .......................................................................................................................................29
Picture Settings.........................................................................................................................................30
Image ....................................................................................................................................................30
On-Screen Display ................................................................................................................................34
Privacy Mask ........................................................................................................................................35
Analytics....................................................................................................................................................36
Intrusion Detection...............................................................................................................................36
Line Crossing Detection.......................................................................................................................39
Events Settings .........................................................................................................................................42
Alarms...................................................................................................................................................42
Storage Settings .......................................................................................................................................50
Storage .................................................................................................................................................50
Snapshot Download.............................................................................................................................51
Recording Download............................................................................................................................51

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Security Settings.......................................................................................................................................52
User.......................................................................................................................................................52
Network Security..................................................................................................................................53
Watermark ............................................................................................................................................54
Maintenance .............................................................................................................................................54
Time ......................................................................................................................................................54
Maintenance.........................................................................................................................................55
Log ........................................................................................................................................................57

8
Introduction
OVERVIEW
The OE-C3011D4-S is a 4MP indoor IP dome camera equipped with person, vehicle, and line crossing
detection analytics. The 2.7~13.5mm varifocal, autofocus, zoom lens delivers crisp and clear images.
True WDR and True Day/Night provide superior images in varied lighting environments. Adaptive IR
technology prevents overexposure of objects close to the camera further enhancing the low light
performance. Progressive Smart Compression reduces network throughput and storage requirements
without impacting overall video quality and retention. Additional features include audio in/out, as well as
sensor and relay connections supported by the enhanced remote monitoring capabilities of the OWS
platform. The OE-C3011D4-S is compatible with a wide range of accessories allowing it to be mounted in
a broad range of applications.
The OE-C3011D4-S is ONVIF™ profile S/G/T compliant and fully compatible with the OpenEye Web
Services platform, allowing multiple users to concurrently view high quality images and perform remote
setup using a Web browser.
PRODUCT FEATURES
•Person, Vehicle, Line Crossing Detection Analytics
•Internal Network Connection
•Corridor Mode
•NDAA Compliant
•True WDR @ 4MP
•Adaptive IR | up to 98' range
•2.7~13.5mm VF, AF, Zoom Lens
•4MP | up to 30FPS
•Audio I/O
•Alarm I/O
•Optional Paintable Dome Cover (Free Upon Request)
•Built-in microphone

37851AB 9
Getting Started
BOX CONTENTS
Before proceeding, please confirm that the box contains the items listed here. Please contact your dealer
for assistance if any item is missing or has defects.
OE-C3011D4-S Dome Camera
Self-Tapping Screws and
Plastic Anchors x 3
Mounting Template
Tapered RJ45 Sleeve
Torx Tool
#2 Phillips Bit
2x – 21mm Cable Grommet
2x – 28mm Cable Grommet
Quick Start Guide
2-Pin Terminal Block

10
CAMERA OVERVIEW
CAMERA DIMENSIONS
CONNECTIONS
1
RJ45
-
For network and PoE connections
2 Power (12vDC)
1
12vDC +
Power Connection
2
GND -
3 Reset Button -
To restore the camera to factory defaults:
1. Disconnect power for 30 seconds
2. Reconnect power and wait 30 seconds.
3. Press and hold the reset button for 20 seconds.
4 Alarm & Audio I/O
1
Alarm Out -
Alarm connection
2
Alarm Out +
3
GND
Ground connection
4
Alarm In
Alarm connection
5
GND
Ground connection
6
Audio In
Two-way audio transmission
7
GND
Ground connection
8
Audio Out
Two-way audio transmission
5 microSD Card Slot -
Supports up to 512GB microSD card for Edge storage.
Do not add or remove the microSD card when the camera is powered on.
6
Built-in microphone

37851AB 11
POWER CONNECTION
For an adequate power connection, use a 12vDC adaptor. Alternatively, you can power the camera by PoE
if a Power Sourcing Equipment (PSE) switch is available. Ensure that the camera’s power cable is
correctly and firmly connected.
Note OpenEye recommends against using more than one power source at a time. Do not use a PoE
power source when providing the camera with 12vDC power.
If using Power over Ethernet (PoE), make sure Power Sourcing Equipment (PSE) is in use in the network.
RESETTING THE CAMERA
Resetting the camera will restore factory defaults:
1. Disconnect power for 30 seconds.
2. Reconnect power and wait 30 seconds.
3. Press the reset button for 20 seconds.

12
NETWORK CAMERA MANAGER
OpenEye Network Camera Manager (NCM) is a software tool that allows you to quickly and easily
connect and configure your OpenEye IP Cameras. This software allows you to apply the camera
password, assign IP addresses, configure video settings, and update firmware on multiple cameras at
once.
NCM is pre-installed on all OpenEye Recorders and is also available for download www.OpenEye.net for
installation on your personal computer or laptop. Network Camera Manager is a Java application, this
allows it to be installed on Windows and Linux operating systems.
LAUNCHING NETWORK CAMERA MANAGER
Apex Windows Platforms
Network Camera Manager can be found on the desktop.
Linux Platforms
In the Apex Settings menu, go to the Cameras page and click Advanced.
FINDING NETWORK DEVICES
Click Refresh to reload the Device List.
To narrow your search by Camera Model or Network, use the Model Filter and Networks dropdowns.
A Mac Address search is also available if you are looking for a specific device.

37851AB 13
USERNAME AND PASSWORD
*OpenEye IP cameras ship without a default password.
Username: admin
The admin user password can be set using the following methods:
1. OpenEye recorders running Apex 2.6 or newer will automatically set a new unique password
when added in setup, if a new password has not already been set.
Note You can set your Default Camera Password under the General Settings page within
Setup > System Settings > General Settings. For instructions on defining your unique
camera password, visit:
https://www.openeye.net/support/faqs/default-camera-password
2. Connect to the camera directly through a Web Browser and follow the onscreen prompts.
3. Use the Network Camera Manager (NCM) Utility.
Note The NCM Software Manual can be found at Network Camera Manager
Note Refer to your Apex recorder manual or quick start guide for instruction on adding cameras.

14
Live View
The camera displays a live view using the MJPEG stream for setup purposes.
Setup – Go to the Setup tab to access the camera menus
Logout – Log out the current user

37851AB 15
SETUP & CONFIGURATION
BASIC CAMERA SETTINGS
Basic Information
The Basic Information tab displays the product model, firmware, network, and MAC address for the
connected camera, along with the current camera Status.
The nested Image, Video, Network, and Time tabs are shortcuts to the more advanced menu options
further down the Setup list. For more information about these tabs, see the appropriate sections later in
the manual.

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NETWORK SETTINGS
Network
The Network tab allows you to configure the connected camera network settings.
DHCP IP Address
The default static IP address of the camera is 192.168.51.2, and the default subnet mask is
255.255.255.0. DHCP is turned on by default.
If a DHCP server is used in the network, the IP address of your camera may be assigned dynamically.
Static IP Address
To set up a new static IP address:
1. Select Static from the DHCP/Static IP dropdown option.
2. Enter the IP Address, Subnet Mask, and Default Gateway.
*Note - Make sure that the IP address of the camera is unique in the network.
3. Save
IPv6 Address Configuration
1. Enter the IPv6 Address, set the Prefix Length and Default Gateway.
*Note - Make sure that the IP address of the camera is unique in the network.
2. Save
DNS
Set your Preferred DNS Server and Alternate DNS Server.

37851AB 17
Port
HTTP Port – Configure your relevant port number.
Note If the HTTP port number has been occupied already, a “Port conflicts” message will display.
Ports 23, 81, 82, 85, 3260, and 49152 are occupied by default.
HTTPS Port –The default HTTPS Port is 443; setting range: 1024 ~65535.
RTSP Port –The default RTSP port is 554; setting range: 1024 ~65535.
Note No port number can be used in duplication on more than one item.
Port Mapping
To enable Port Mapping:
1. Toggle On for Port Mapping.
2. Use the Mapping Type dropdown menu to select a type.
3. Use the UPnP Mapping dropdown menu to select a type.
4. If selecting Manual in either dropdown, the external ports must be configured.
Note If the configured port is already occupied, then the Status will show as inactive and a new port
must be selected.
5. Save

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DDNS
1. Enable DDNS Service.
2. Select a DDNS Type.
3. Enter Server Address, Domain Name, Username and Password.
4. Save

37851AB 19
FTP
Use FTP (file transfer protocol) to upload snapshots from network cameras to a specified server.
General
To configure FTP:
1. Set the Server IP address and Port No. for the FTP server, Username and Password used to
upload images to the FTP server, select Upload Images, Overwrite Storage and set Overwrite At
(threshold for overwriting images).
2. Set the path for saving snapshots on the FTP server and the file name format.
Example: set path as Preset No.\\IP Address\\Date\\Hour(s), and set file name as Preset
No.-PTZ Zoom-PTZ Latitude-PTZ Longitude.jpg.
3. Save.

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Smart
Use Smart FTP (file transfer protocol) to upload snapshots captured in smart motion events.
To configure Smart FTP:
1. Set the Server IP address and Port No. for the FTP server, Username and Password used to
upload images to the FTP server.
2. Set Direction ID.
3. Check to enable the following:
a. Not Upload Pictures
b. Custom Naming Rules
c. Convert Path into UTF8 Format
4. Set the path for saving snapshots on the FTP server and the file name format.
Example: set path as Preset No.\\IP Address\\Date\\Hour(s), and set file name as Preset
No.-PTZ Zoom-PTZ Latitude-PTZ Longitude.jpg.
5. Save.