oticon Epoq BTE 13 User manual

INSTRUCTIONS FOR USE
BTE 13 / BTE Power

Thank you
Thank you for choosing our product as your means to better hearing.
To support your efforts, we have put great care and attention into making sure that
your new hearing instruments are of the highest quality and that they are easy to
use and maintain.
We recommend that you read this manual carefully to achieve the maximum benefit
of your new hearing instruments.
Congratulations on your decision to actively improve your hearing with today’s most
advanced hearing technology in the market.
Contents
Instrument View BTE 13 5a
Instrument View BTE 13 with Corda5b
Instrument View BTE Power 5c
Changing batteries 7
Turning your instrument ON and OFF 9
Left/Right ear marking 10
Putting on your instrument with earmould 11
Putting on your hearing instruments with a Corda(thin tube) 12
Push-button 13
Programs (Optional) 15
Volume Control 17
Stand-by (Optional) 18
Tamper-resistant battery door (Optional) 20
Telecoil (Optional) 21
Auto Phone (Optional) 22
DAI (Direct Audio Input) 24
FM 26

5a
IMPORTANT NOTICE
Please familiarise yourself with the entire contents of this booklet before using your
hearing instruments. It contains instructions and important information about the use
and handling of your hearing instruments and batteries.
Caring for your hearing instrument 28
How to change Corda(thin tube) 33
Cleaning your hearing instrument with Corda(thin tube) 34
Daily maintenance with Corda(thin tube) Domes 35
Changing the CordaDome 36
Seven easy steps to better hearing 39
Common problems and their solutions 44
Warnings Yellow Pages
Instrument View BTE 13
Battery size: 13
Microphone
openings
Push-button/
Volume Control
(Optional) Earmould
Battery door
Sound hook Plastic tube
Sound outlet
Ventilation
opening

5b
Instrument View BTE 13 with Corda

Not available for BTE Power
Thin tube
Dome
Ear grip
Microphone
openings
Battery door
Push-button/
Volume Control
(Optional)
Your ear piece:
Custom Mould
Plus dome
Open dome:
Small
Medium
Large
Battery size 13

5c
Instrument View BTE Power
Battery size: 13
Microphone
openings
Push-button/
Volume Control
Earmould
Battery door
Sound hook Plastic tube
Sound outlet
Ventilation
opening

7
Changing batteries
The correct battery size appears in the “Instrument View”
in the first section of this document.
A worn out battery should be removed immediately
and disposed of according to local regulations.
When the battery power is low, you will hear 2 beeps.
This pre-warning starts when the battery has only a
few hours of operation left. The pre-warning will be
repeated in moderate intervals to indicate it is time
to change the battery.
If the battery runs out the instrument turns off. When
that happens, 4 beeps are played to indicate that the
instrument is no longer operating.
This is not an indication of a malfunction.

8 9
To replace the battery, follow these instructions:
Open the battery door completely by pushing the raised edge on the bottom of•
the instrument. To assist with the handling of the batteries, the magnet placed
at the end of the MultiTool can be used.
Remove the sticky label from the + side of the new battery.•
The new battery may be inserted by using the magnetic end of the MultiTool.•
Ensure that the positive (+) marking faces the positive (+) sign printed on the
battery door. Close the battery door.
If any moisture on the battery surface, it should be
wiped off before use. When you change the battery,
it will take a few seconds before the battery works
to full capacity. MultiTool
Turning your instrument ON and OFF
Turn ON your hearing instrument by closing the battery door completely with the battery
in place. When the battery door is closed the instrument will start up by playing a jingle.
This indicates that the battery is working and the instrument is operating.
Turn OFF your hearing instrument by opening the battery door slightly until a “click” is felt.
To preserve the battery, make sure your hearing instrument is switched off when
you are not wearing it.
IMPORTANT NOTICE
Open the battery compartment
fully to allow air to circulate
whenever you are not using your
hearing instrument, especially
at night!
ON
Click
OFF
Click

10 11
Left/Right ear marking
Hearing instruments are fitted to the uniqueness of each ear, which means if you have
two instruments then your left hearing instrument is programmed differently from
your right. That is why it is important to distinguish between the left hearing instrument
and the right.
In order to easily identify whether it is the left ear or right ear instrument, colour markings
may be applied inside the battery door.
A blue dot marks the LEFT instrument.
A red dot marks the RIGHT instrument.
Putting on your instrument with earmould
Place the tip of the earmould in your ear canal, twisting
slightly, making sure that the top part of the earmould (A)
is pushed behind and under the fold (B) of your ear.
Gently pull up your ear and press the earmould in the
direction of the ear canal.
With the earmould positioned correctly in your ear,
place the hearing instrument behind your ear by lifting
its lower part and sliding it over the top of your ear.
A
B

12 13
Push-button
Your hearing instrument has an ergonomic designed push-button for volume adjustment
and switching between different programs.
The push-button can be activated by pressing either the upper part (UP) or the
lower part (DOWN).
UP
DOWN
Putting on your hearing instruments
with a Corda
(thin tube)
Not available for BTE Power
Putting on your hearing instrument with a thin tube correctly
every time, takes practice:
Place the hearing instrument behind your ear.1.
Hold the bend of the tube between your thumb and index finger.2.
The dome should point towards the ear canal opening.
Gently push the dome into your earcanal until the sound tube
sits close against the side of your head.
Position the ear grip in concha using your index finger. Look in3.
a mirror. If the sound tube is sticking out from your ear, the dome
has not been placed correctly in the ear canal. If the ear grip is
visibly sticking out from your ear it has not been positioned
correctly. To remove the instrument pull the bend of the tube.
Dome
Concha
1
2
3

14 15
The push-button on your hearing instrument can be programmed to one of 3 functionalities.
Left Right
Programme shift:
Press shortly to change programme.
Volume control:
Press shortly to adjust the volume.
Both volume control and programme shift:
Press shortly to adjust the volume and press long (about  seconds)
to shift programme.
Binaural Interchange enabled (see “Using 2 instruments”).
To be filled out by your Hearing Care Professional!
Programs (Optional)
Your hearing instrument can have up to 4 different programs.
When switching between the different programs, your hearing instrument will beep.
The number of beeps will indicate which program you are using.
eOne beep, when you switch to programme 1
ee Two beeps, when you switch to programme 2
eee Three beeps, when you switch to programme 3
eeee Four beeps, when you switch to programme 
Press the upper part to go forwards in the programme cycle e.g from P1-P2.
Press the lower part to go backwards in the programme cycle e.g from P3-P2.

16 17
Below you can see a description of the programs available in your hearing instrument.
Prg. 1:
Prg. 2:
Prg. 3:
Prg. 4:
Using 2 instruments
For ease of use, the push-button can be programmed to change to the equivalent
program in the other instrument also, by using the wireless communication between
the instruments. This is referred as binaural interchange.
Volume Control
A volume control may be activated. The volume control allows you to adjust the volume
in specific listening situations to the level you feel comfortable with.
To increase volume, shortly press the upper part of the push-button.
To decrease volume, shortly press the lower part of the push-button.
You hear a beep when you increase or decrease the volume.
When the hearing instrument is turned on, it starts up at a preferred volume level.
When adjusting the volume control to the preferred level, this is indicated by a beep.
Using 2 instruments
For ease of use, the push-button can be programmed to adjust the volume in the other
instrument equivalently, by using the wireless communication between the instruments.
This is referred as binaural interchange.
Backward
Forward

18 19
Stand-by (Optional)
Push the button for a minimum of 3 seconds to set the instrument in stand-by mode.
To reactivate the instrument, push the button briefly again.
Use the stand-by function if you need to silence the instrument while you have
the instrument on.
Note: pushing either side of the button
will set the instrument on stand-by.
IMPORTANT NOTICE
Do not use the stand-by function as a switch off as the hearing aid still draws power
from the battery in this mode.
OR
Push 3 sec

20 21
Tamper-resistant battery door (Optional)
This is strongly recommended for infants, small children and people with
learning difficulties.
The battery door is designed only to be opened by
using a tool. Use the MultiTool to unlock the door
by inserting it into the channel in the buttom of the
hearing instrument and push on the door to open.
Important: Do not force the battery door beyond its
fully opened position. Insert the battery correctly.
Excessive force can deform the battery door, which
will reduce its tamper resistant effectiveness.
Telecoil (Optional)
The telecoil is a receiver for audio signals transmitted from an inductive loop installation.
The telecoil is meant for telephone conversations and for loop systems in e.g. theatres,
churches or lecture rooms.
The telecoil is activated by the push-button as switching between programs. When activated,
you will hear a certain number of beeps corresponding to the telecoil programme.
See “Programs” for where the telecoil programme is placed.

22 23
Auto Phone (Optional)
Your hearing instrument may have a built-in Auto Phone functionality. When the hearing
instrument is close to a telephone receiver, the Auto Phone will activate a Phone
Programme. When the Phone Programme is activated you will hear a number of beeps.
When you end your telephone conversation, the hearing instrument will automatically
return to the previous programme.
Not all telephones can activate the Auto Phone.
The telephone receiver must have a special magnet fitted.
Please follow the separate instructions for mounting
the magnet, which is available from your Hearing Care
Professional.
WARNING
If you use an Auto Phone magnet:
Keep magnets out of reach of children and pets. If a magnet is swallowed,•
see a doctor immediately.
Do not wear the magnet in a breast pocket and always keep it 30 cm away•
from active implantable devices. Preferably, use the telephone with magnet on
the opposite side than a pacemaker or other active implantable devices.
Keep the magnet 30 cm away from credit cards and other magnetically•
sensitive devices.

24 25
DAI (Direct Audio Input)
If your hearing instrument is connected by means of a DAI adaptor with an external
sound source, like a media player/MP3 or hand mic, the signals of these devices will
be directly transferred to your hearing instrument.
Mounting of the DAI adaptor
Start by opening the battery door, slide the DAI adaptor
onto the instrument.
Then insert the DAI cord into the adaptor.
When the DAI adaptor is connected, the instrument will
automatically switch to a combination of a DAI programme
and the microphone input of the instrument.
If you would like the DAI programme alone, you can switch to the next programme by
using the programme switch button.
As long as the DAI adaptor is connected to the instrument two programs will automati-
cally be added after the standard programs, which have been programmed into your
hearing instrument by your Hearing Care Professional.
Instrument
DAI cord
connector
DAI adaptor IMPORTANT NOTICE
When the DAI is connected to mains-operated equipment, this equipment must
comply with IEC-60065, IEC-60601 or equivalent safety standards.

26 27
FM
An FM receiver enables the hearing instrument to receive signals directly from an
external wireless FM transmitter.
Mounting of the FM receiver
Start by opening the battery door. Slide the FM receiver
onto the instrument.
As long as the FM receiver is connected to the instrument
two FM programs will automatically be added after the
standard programs, which have been programmed into
your instrument by your Hearing Care Professional.
When the FM receiver is connected and turned on, the
instrument will automatically switch to a programme
that receives signals from the microphone in combination
with an external wireless FM transmitter.
If you would like to receive input from the FM transmitter alone, you can switch forwards
to the next FM programme by using the programme switch button.
With the FM receiver mounted, the push button of the hearing instrument can at any time
be used to switch back and forth between standard programs and FM programs.
For detailed instructions on handling and use of the FM receiver, refer directly to the
dedicated receiver guide.
Instrument
FM receiver

28 29
Caring for your hearing instrument
Your ear canal produces ear wax (cerumen) which may clog up the sound outlet or the
ventilation opening of your ear mould. To prevent wax accumulation causing a change
in performance, the guidelines in this section should be followed.
When handling a hearing instrument, keep it over a soft surface to avoid damage
if you drop it.
Before retiring at night:
Make sure that there is no ear wax in any of the earmould openings since it may•
reduce the hearing instrument’s efficiency.
Open the battery door to allow air to circulate.•
Cleaning the instrument
The multi-purpose tool contains a brush for the special purpose of cleaning your
instruments. This should be used to ensure the best care and performance of your
hearing instruments.
BrushCover Handle
Magnet
Screwdriver
MultiTool

30 31
Cleaning the earmould
Clean away any traces of wax from around the sound•
outlet with the brush.
Clean the ventilation opening by pressing the brush•
through the hole while twisting it slightly.
Use the cloth to clean the surface of the instrument.
Replace the brush when necessary. Just pull it out of the
handle and insert a new fresh brush. Press the new one
firmly into the handle.
Brushes can be purchased from your Hearing Care
Professional.
Washing the earmoulds
The earmoulds should be washed regularly:
Disconnect the earmould and the tubing from the sound•
hook of the hearing instrument.
Wash the earmould in lukewarm water using a mild soap.•
Do not use strong detergents.
Rinse with water.•
Dry the earmould.•
Any water drops inside the earmould or tubing should be•
blown out. A special device for this purpose (an earmould
blower) is available from your Hearing Care Professional.

32 33
Make sure the earmould and tubing are completely dry before they are reconnected to•
the hearing instrument. Be careful that left ear earmould and tubing are connected to
the hearing instrument with left ear marking and vice versa for the right ear instrument.
Replacing the tubing
The tubing in the earmould should be replaced when it becomes yellow or stiff.
Consult your Hearing Care Professional in relation to this.
How to change Corda
(thin tube)
Pull tube out of the Hearing Instrument.1.
Push tube into the Hearing Instrument.2.
Correct.3.
IMPORTANT NOTICE
The hearing instrument itself must never be washed or immersed in water or other
liquids!
123

34 35
Cleaning your hearing instrument with Corda(thin tube)
To remove cerumen from the thin tube:
Pull tube out of the hearing instrument.•
Insert the cleaning tool in the tube all the way through.•
Remove the tool and push the tube into the hearing instrument.•
Daily maintenance with Corda
(thin tube) Domes
The dome should not be cleaned. When you require a fresh, clean dome, remove the
existing one and put on a fresh one.
We recommend the dome to be replaced at least once a month or as directed by your
Hearing Care Professional.