OTOFONIX HELIX User manual

QUICK START GUIDE
Questions? Call us at 704-380-0508
CONTACT US
[phone] [e-mail] otofonix.com
Monday – Friday
9:00am – 5:30pm EST
HELIX RECHARGABLE

Charging Your Otofonix Helix Hearing Aid
Plug charging cable into
charging base and
into wall.
1.
Place hearing aids into
charging base.
2. 3.
Turn charging base on -
press button - show
blue light.
Don’t forget your accessories!
Sound Tubes
Available in 3 Sizes
(Preassembled with
Size #2)
Ear Domes
Available in 4 styles
in 3 sizes
(Preassembled with
Medium Magic Dome)
Protection Plan
Extend your one year
protection plan included
with purchase to two years
Shop now at otofonix.com
Or call us at 704-380-0508
Please Note:
Charge hearing aids before first use.
Turn hearing aids o before charging to achieve full charge
Red Flashing Light = Charging in Progress
Solid Blue Light = Charging Complete
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Place the Otofonix Helix on your Ear
Turn On/O - Press &
hold clear button for
3 Seconds
Hook body of hearing
aid behind ear.
Insert ear dome into
hear canal.
HELPFUL TIPS
Solid Red Light = Device is turning on (may
take up to 10 seconds to begin amplifying
sound)
Flashing Red Light = Device is powering o.
Be sure to turn device o before charging.
HELPFUL VIDEOS
Check out our library of videos
for helpful tips and tricks!
otofonix.com/resources
1. 2. 3.
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Love our aids?
We want to help your friends
and loved ones too!
Help us spread the word!
Leave us a review!
otofonix.com/leaveareview

Use rocker switch to
change volume and
programs
Press up to increase
volume
Changing Volume: Quickly Press
and Release Rocker Switch
Indicators you will hear when changing volume:
Press down to decrease
volume
• Volume 2-9 you will hear a single beep.
• Volume 1 & 10 you will hear a double
beep when the volume limit is reached
• You will hear either 1, 2, 3 or 4 beeps to
indicate which listening profile you
are using.
Changing Programs: Quickly
Press and Release Clear Button
Changing Volume Levels and Listening Modes
To limit whistling from your device when changing volume/
programs, approach the device from behind your ear rather
from the top. Support the bottom of amplifier with thumb
when pressing rocker switch.
ISSUE POSSIBLE SOLUTION
Hearing aid stopped
working or sound is weak
Need more amplification or
product emits excessive
whistling
Too much background noise
Clean the sound tube and ear dome to
restore full amplification. (Directions &
Cleaning Kit included)
Try closed ear dome for more amplification
(up to 5-8 dB more and to eliminate whistling).
Ensure ear dome fits securely in ear canal.
Ensure the sound tube is securely attached.
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Try using Listening Program 2 or 3
Troubleshooting Your Hearing Amplifier
Tips to Change Volume and Listening Modes

Program 1 Program 2 Program 3
Memory
Setting
Description
Notification
Method
Normal Listening
Quiet setting with
some noise
reduction
Single Beep
Noisy Setting
Maximum
background noise
reduction
Two Beeps
TV Mode
Amplifies all
frequencies, no
noise reduction
Three Beeps
First time users of Hearing Aids
The first time you use your new Helix some sounds may seem very loud. You may hear the
faucet drip, beeps from electronics, crumpling paper; sounds you may have not heard in a
long time. This can be overwhelming at first. Don’t worry, your brain will adjust to these new
sounds, it just takes a little time.
We recommend starting slowly. Eventually your brain will learn to “turn down” some sounds,
like crumpling paper, while “turning up” the sounds you want to hear, like conversations with
loved ones. This process can take up to 21 days to become fully adjusted to your new hearing
device.
Start by first wearing them for 20-30 minutes at a time in a more private / quiet setting.
Avoid noisy areas like restaurants at first. Gradually start wearing your new hearing device for
longer time periods and in dierent settings until you are able to wear them all day.
In a few weeks, your brain will become “re-programmed”, conversations will be easier to hear
and follow, and you will find yourself more relaxed and confident in social situations.
Things to Avoid
Avoid physical shock, such as dropping on
the floor
Store in a cool dry place with battery door
completely open when not in use
Do not get your Otofonix Helix wet
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Do not use hair spray or a hair dryer while
wearing your Helix
Do not expose your Helix to excessive heat
or moisture (use a hearing aid dehumidifier
each night if you live in a humid climate)
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Program 4
Telecoil
Only works in venues
with Inductive audio
loops
Four Beeps
When turning on your Encore it will always start in Program 1, Volume level 5
TECOIL LISTENING MODE
For use with hearing loop systems found in churches, theaters,
and conference centers. The telecoil in the Encore picks up the
signals from hearing loop and transmits them directly to the
amplifier providing a crisp, clear sound.
When you see the Telecoil logo at your church, theater, etc,
simply switch to Program 4 to turn o the microphones and
enable the Telecoil.

Care and Maintenance
Insert wire through base of
sound tube and pull out the
opposite end
For optimal performance, keep the sound tube and ear dome clean. Use cleaning brush daily to clear ear
dome of wax. Clean sound tube often and anytime amplification stops or seems reduced.
Remove ear dome from sound
tube by inverting ear dome and
pulling straight o
Remove sound tube: Turn base
of tube counter-clockwise and
body of amplifier clockwise
Brush microphones and
ear dome clean (DAILY)
1. 2. 3.
4.
LEADING CAUSES FOR LITTLE OR NO AMPLIFICATION
Wax Obstruction - Even if you cannot see it, wax may be
stuck in the sound tube and/or ear dome. Follow the steps
on this page to restore maximum amplification.
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Notice for Prospective Users / FDA Information
Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed
physician (referable a physician with specializes in diseases of the ear) before purchasing a hearing aid.
Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists. The purpose of the medical evaluation is to assure that all
medically treatable conditions that may aect hearing are identified and treated before the hearing aid
is purchased.
Following the medical evaluation, the physician will give you a written statement that states your
hearing loss has been medically evaluated and that you may be considered a candidate for a hearing
aid. The physician will refer you to a Hearing Healthcare Professional for a hearing aid evaluation.
The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to
hear with and without a hearing aid. The hearing aid evaluation will enable the healthcare provider to
select and fit a hearing aid to your individual needs.
If you have reservations about your ability to adapt to amplification, you should inquire ab out the
availability of a trial/rental or purchase-option program. Many Hearing Healthcare Professionals now
oer programs that permit you to wear and hearing aid for a period of time for a nominal fee after
which you may decide if you want to purchase the hearing aid.
Children With Hearing Loss:
In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed
to an audiologist for evaluation and rehabilitation. Hearing loss may cause problems in language
development, educational growth, and social growth of a child. Training and experience qualify an
audiologist to assist in the evaluation and rehabilitation of a child with a hearing loss. This hearing aid
is not suitable for use by anyone under the age of 18.

Notice to Hearing Healthcare Providers
A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a
licensed physician (referable and ear specialist) before dispensing a hearing aid. If the hearing aid
dispenser determines through inquiry, actual observation, or review of any other available information
concerning the prospective user, that the prospective user has any of the following conditions, then
consult a physician.
Visible congenital or dramatic deformity of the ear
Unilateral hearing loss of sudden or recent onset within the previous 90 days.
History of active drainage from the ear within the previous 90 days
Audiometric air-bone gap equal to or greater then 15 decibels at 500 hertz (Hz), 1000 Hz, and 2000 Hz
History of sudden or rapidly progressive hearing loss wishing the previous 90 days
Visible evidence of sudden cerumen accumulation or a foreign body in the ear canal
Acute or chronic dizziness
Pain or discomfort in the ear
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Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure
level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing
aid user
A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment
resulting from organic conditions. In most cases infrequent use of a hearing aid does not permit a user
to attain full benefit from it. The use of hearing aid(s) is only part of hearing rehabilitation and may
need to be supplemented by auditory training and instruction in lip reading.
Service and Warranty
Otofonix provides a one year warranty from manufacture defects. Warranty does not cover malfunc-
tions due to unusual wear and tear or mistreatment of the Hearing Aid, such as physical shock, damage
from moisture or sweat, excessive ear wax build-up, or tampering with the instrument, all of which void
the warranty.
If you feel the Hearing Aid has failed due to a manufacture defect, please contact Customer Support at
704-380-0508 or inf[email protected]om for a Return Merchandise.
NOT FOR USE BY ANYONE UNDER AGE 18. KEEP HEARING AID OUT OF REACH OF INFANTS,
CHILDREN AND PETS AS IT MAY CAUSE A CHOKING OR INGESTION HAZARD
Otofonix
20484 Chartwell Center Dr. Suite I
Cornelius, NC 28031
FDA Registration #:
FDA Owner/Operator #:
This is a Class 1 Hearing device under
FDA Regulations per 21 C.F.R. Sec 874.3300
Made in China
Technical Specifications:
Max Output (OSPL 90dB): 110
HFA Avg Output (OSPL 90dB): 105
HFA Full On-Gain : 32
EQ Input Noise (dB): 20
Total Harmonic Distortion % (500Hz): 2.0
Total Harmonic Distortion % (800Hz): 2.0
Total Harmonic Distortion % (1600Hz) : 2.0
Frequency Range (Hz): 250-5500
Battery Size: Ni-MH
Battery Current (mA): 1.0