Phonak Sky M Series User manual

Phonak Sky™M
User Guide
Phonak Sky M-PR
Phonak Sky M-PR Trial

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Your hearing aid & charger details
Hearing aid models
cSky M-PR (M90/M70/M50)
cSky M-PR Trial
Charging accessory
cCharger BTE RIC
incl. power supply
and USB cable (< 3 m)
Earpieces
cClassic earmold
cUniversal eartip
cDome
cSlimTip
Hearing aids
Phonak Sky M90-PR
Phonak Sky M70-PR
Phonak Sky M50-PR
Phonak Sky M-PR Trial
Charging accessory
Phonak Charger BTE RIC
2019
2019
2019
2019
2019
This user guide is valid for: If no box is checked and you do not know the model
of your hearing aid or charging accessory, please ask
your hearing care professional.
The hearing aids described in this user guide
contain a built-in and non-removable rechargeable
lithium-ion battery.
Please also read safety information regarding
handling rechargeable hearing aids (chapter 22).

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Your hearing aids and charger have been developed by
Phonak — the world leader in hearing solutions based in
Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that
you understand and get the best out of your hearing aids.
For more information about features and benets, simply
contact your hearing care professional.
Phonak — life is on
www.phonak-us.com

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Contents
Your hearing aid and charger
1. Quick guide
2. Parts of the hearing aid & charger
Using the charger
3. Preparing the charger
4. Charging the hearing aids
Using the hearing aid
5. Left & right hearing aid markings
6. Putting on the hearing aid
7. Removing the hearing aid
8. Multi-function button with indicator light
9. On/O
10. Connectivity overview
11. Initial pairing
12. Phone calls
13. Flight mode
14. Rebooting your hearing aid
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10
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17
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22
25
26
27
29
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Further information
15. Operating conditions
16. Care and maintenance
17. Exchanging the earpiece
18. Service and warranty
19. Compliance information
20. Information and description of symbols
21. Troubleshooting
22. Important safety information
23. Important information: Cell phones
24. Important information in case of
battery ingestion
25. For the US market only, complies
with the FDA regulations
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60
64
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76
77

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1. Quick guide
Left & right hearing aid markings
Charging your hearing aid
Blue marking for
left hearing aid.
Red marking for
right hearing aid.
After placing your hearing aid
in the charger, the indicator light
will show the charging state of
the battery until the hearing aid
is fully charged. When fully
charged the indicator light will
be constantly on, i.e. solid
green light.
Multi-function button with indicator light
The button has several functions.
It functions as an on/o switch, a
volume control and/or a program
change depending on the hearing aid
programming. This is indicated in
your individual instructions. If paired
with a Bluetooth®-enabled phone,
a short press will accept and a long
press will reject an incoming call.
On/O
Firmly press the lower part of the
button for 3 seconds until the indicator
light turns solid green (On) or solid
red (O).
Enter ight mode
When device is o, press the lower part
of the button for 7 seconds until the
solid orange light appears. Then release
the button.
Before using your hearing aid for the rst time, it is
recommended to charge it for 3 hours.

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Universal
eartip
Classic
earmold
SlimTipDome
2. Parts of the hearing aid & charger
The following pictures show the hearing aid model and
charger accessory described in this user guide. You can
identify your personal models by:
• checking “Your hearing aid & charger details” on
page 3.
• comparing your hearing aid and charger with the
following models.
Charging contacts
Classic
earmold (detachable)
Multi-function button with indicator light
Sky M-PR / Sky M-PR Trial
Hook
Possible
earpieces
Charger
USB port to external
power supply
Indicator light for power
Hearing aid charging slots
with left/right indicators
USB cable (< 3 m) Power supply

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3. Preparing the charger
a) Plug the larger end of the charging cable into the
power supply.
b)Plug the smaller end into the USB port on the charger.
c) Plug the power supply into a power outlet.
d)The indicator light is green when the charger
is connected to the power supply.
Connecting the power supply
ab
d
c
4. Charging the hearing aids
Low power: You will hear two beeps when the battery
is low. You will have approximately 60 minutes before
you have to charge the hearing aids (this can vary,
depending on the hearing aid settings).
The hearing aid contains a built-in and
non-removable rechargeable lithium-ion battery.
Before using your hearing aid for the rst time,
it is recommended to charge it for 3 hours.
The hearing aid must be dry before charging, see
chapter 16.
Power supply specication
Power supply output voltage 5 VDC +/-10%, current 1 A
Charger input voltage 5 VDC +/-10%, current 1 A
USB cable specications 5 V min. 1 A, USB-A to USB-C,
maximum length 3 m

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4.1 Using the charger
Please refer to chapter 3 for how to set up the charger.
1.
Insert the hearing aid into the
charging slots. Make sure the left
and right hearing aid markings
match the left (blue), right (red)
indicators next to the charging
slots. The hearing aids will
automatically be muted when
inserted into the charger.
2.
The indicator light will show the
charging state of the battery until
the hearing aid is fully charged.
When fully charged the indicator
light will be solid green.
The charging process will automatically stop when
the batteries are fully charged, so the hearing aid can
be safely left in the charger. It can take up to 3 hours
to charge the hearing aid. The charger can be closed
while charging.
Charging times
Indicator light Charging state Approx. charging times
0 – 10%
11 – 80%
30 min (30%)
60 min (50%)
90 min (80%)
81 – 99%
100% 3 h

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3.
Remove the hearing aid from the
charger by
1. pulling the hearing aid gently
toward yourself and
2. lifting it out of the charger.
2
1
Do not hold the tube to remove the hearing aid from
the charger as this can damage the tube.
When the charger is connected to the power supply,
the hearing aid switches on automatically when removed
from the charger. The indicator light starts blinking.
The solid green light indicates for 3 seconds that the
hearing aid is ready.
If you unplug the charger while the hearing aid is
charging inside, please make sure to turn o the hearing
aid to prevent discharge.
Turn o your hearing aid before inserting it in the
disconnected charger to store it.
5. Left & right hearing aid markings
There is a red or blue marking on the back of the hearing
aid and on the speaker. This will tell you if it is a left or a
right hearing aid.
Blue marking
for left hearing aid.
Red marking
for right hearing aid.

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6. Putting on the hearing aid
1.
Take the earmold up to your ear
and place the ear canal part into
your ear canal.
6.1 Putting on the hearing aid with
classic earmold
2.
Place the hearing aid behind
your ear.
3.
Insert the upper part of the
earmold into the upper part of
the bowl of your ear.
6.2 Putting on the hearing aid with dome,
SlimTip or universal eartip
1.
Place the hearing aid behind
your ear.
2.
Insert the earpiece into your
ear canal.
3.
If there is an anchor attached to
the earpiece, tuck it into the bowl of
your ear to secure your hearing aid.