PACH & COMPANY QUANTUM Q5VOIP User manual

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
QUANTUM Q5VOIP/Q5VOIPFF
TABLE OF CONTENTS
Limitation of Liability
Products Limited Warranty
Limited Warranty Limits and Exclusions
CHAPTER 1 GETTING STARTED
CHAPTER 2 INSTALLATION AND WIRING
DIAGRAM
General Wiring Diagram
Power Wiring Diagram
Door Strike Wiring Diagram
Input Devices and Door Sensor Wiring Diagram
Satellite System Wiring Diagram
CHAPTER 3 KEYPAD CORRELATION
TABLE
Function Code 15: Initializing Event Recording
Function Code 16: Auto Unlock Schedule (AUS)
Function Code 17: Time Zone (TMZ)
Function Code 18: Holiday Zone (HLD)
Function Code 20: AUXIN1
Function Code 21: AUXIN2
Function Code 22: Do Not Disturb
Function Code 23: Lock-out Count
Function Code 24: Alarm
Function Code 25: Keypad Beep
Function Code26: Door Beep
Function Code 27: Talk Time
Function Code 28: Unlock Relay 1 Time
Function Code 29: Unlock Relay 2 Time
Function Code 30: Enable Automatic Call Forwarding
Function Code 31: Call Forwarding Time
Function Code 32: Forwarding Directory
Function Code 33: Temporary Code
Function Code 34: Special Code
Function Code 35: Temporary Card
Function Code 36: Special Card
Function Code 37: Initiate Premise Call
Products
Sales
Support
Company
UPS Tracking

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
CHAPTER 4 PROGRAMMING
Log-in to Programming Mode
Function Code 00: Change Master Code
Function Code 01: Add New Tenant Directory
Function Code 02: Edit Existing Directory
Function Code 03: Delete Tenant Directory
Function Code 04: Clear All Tenant Directories
Function Code 05: Call Forwarding
Function Code 06: Add New Access Code
Function Code 07: Delete Access Code
Function Code 08: Clear All Access Codes
Function Code 09: Access Code Digit
Function Code 10: Add New Card or Transmitter
Function Code 11: Delete Card or Transmitter
Function Code 12: Clear All Cards and
Transmitters
Function Code 13: Set Time
Function Code 14: Set Date
Function Code 38: System Acknowledge
Function Code 39: Disable and Enable Remote Access
Function Code 40: DTMF Relay 1
Function Code 41: DTMF Relay 2
Function Code 42: Relay 2 Mode
Function Code 43: Do Not Disturb Zone
Function Code 44: Disable Time Zone Relay
Function Code 45: Relay 1 and 2 Unlock Timer
Function Code 46: Firmware Version
Function Code 48: PBX Enable
Function Code 49: Edit Existing Access Code, Temporary Code and
Special Code
Function 50: Erase Memory to Factory Default
Function Code 51: Welcome Screen
CHAPTER 5 OPERATIONS
Call from the System
Opening Door Remotely
Opening Door Using Access Code, Temporary Code and Special Code
Opening Door Using Card, Temporary Card, and Special Card
Opening Door Using Transmitter, Temporary Code Transmitter and
Special Code Transmitter
Extending Talk Time
Call the System from Premise Location
Call the System from Remote Location
Call Waiting
LIMITATIONS OF LIABILITY
This manual is subject to change without notice.
Pach and Company is not liable for any errors that might occur from use of this document, nor is any commitment to
update the information herein implied.
Pach and Company does not assume any liability for any damages, which may arise in installation or use of the Quantum
Q5VOIP/Q5VOIPFF. Pach and Company does not assume liability for any incompatibility between the Quantum
Q5VOIP/Q5VOIPFF and users devices.
Pach & Company reserves the right to make changes without prior notice to any products in order to improve reliability,
function or design.
PRODUCTS LIMITED WARRANTY
If your product does not work properly because of a defect in materials or workmanship, Pach and Company (referred to
as the warrantor ) will, for the length of the period indicated on the chart below, which starts with the date of original
purchase ( Limited Warranty Period ), at its option either (a) repair your product with new or refurbished parts or (b)
advance replacement with new or refurbished product. The decision to repair or advance replacement will be made by the
warrantor. Advance replacement will be ship UPS ground under the warranty period with no charge. The defective product

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
must be return to Pach and Company within 15 days after receiving the advanced replacement otherwise you will be billed
the full amount.
Parts: Two (2) year, does not cover parts needed to re-install the product by the installer
Labor: Two (2) year, does not cover installation labor
Cards, Fobs and Transmitters warranted for 90 days
LIMITED WARRANTY LIMITS AND EXCLUSIONS
This limited warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER
normal wear and tear or cosmetic damage.
The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which result from
accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, setup
adjustment, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification,
introduction to sand, humidity or liquids or product has been installed by non-license installer or damage that is attributable
to acts of God.
ADVANCE REPLACEMENT can only be issued by Pach and Company Technical Department free of charge and
transport by standard transportation (UPS Ground, Standard US mail, whichever is applicable). Our Technical Department
has the right to decline advance replacement. It is your responsibility to return the defective part at your cost.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED WARRANTY
COVERAGE . THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT, OR RISING OUT OF ANY BREACH OF THIS LIMITED
WARRANTY. (As examples, this excludes damages for lost time, lost calls or messages, cost of having a unit removed or
re-install if applicable, travel to and from the servicer.
ALL EXPRESS AND IMPLIED WARRATIES, INCLUDING THE WARRANTY OF MERCHANTABILITY,
ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an
implied warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If
a problem with this product develops during or after the Limited Warranty period, you may contact your dealer/installer. If
the problem is not handled to your satisfaction, then call Pach and Company at 1-888-678-7224.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY LIMITED WARRANTY, ARE YOUR
RESPOSIBILITY.
CHAPTER 1
Getting Started

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
Introduction
Pach & Company thanks and congratulates you on the purchase of your Quantum Q5VOIP/Q5VOIPFF Telephone Entry
Access Control Systems.
The manual is designed to guide you through the proper programming and use of the Quantum Q5VOIP/Q5VOIPFF. It is
important for you to read and follow the manual completely.
The product comes with two years Limited Warranty, see above for more detail
System Descriptions
The Quantum Q5VOIP/Q5VOIPFF is Voice Over IP residential and multi tenant telephone entry system. It can be
installed as follows:
1. Intercom mode , the system will call the premise phone as an intercom and up to 10 tenant directories can be
programmed to call to outside lines (see wiring diagram)
2. Dedicated phone line, system only can call an outside line; up to 10 tenant directories can be programmed.
See Chapter 2 for more detail
Specifications
Input power: 12V-18 VAC 40VA (12VAC supplied), 12-18 VDC 3.0A
Minimal Current consumption: 750-100mA
DIMENSION: 6-7/16 (H) x 10 (W) x 2-1/16 (D)
1x16 Liquid Crystal Display (LCD)
Built-in Radio Frequency Receiver
Built-in 26 Bit Wiegand Card Reader
RS-485 for Satellite system (up to eight satellite)
Two on-board relays
Two Auxiliary inputs
Operating environment 10ºF-140ºF
Relative Humidity 0%-95% non-condensing
Double 3/4" knock-out on the back and bottom panel
Features
Browser programming via LAN or WAN
Event recording
Automatic Enrollment
Automatic call forwarding, intercom mode on existing active phone line
200 total cards or transmitters and 200 access codes (4-8 digit)
20 programmable time zones, 10 programmable auto-unlock schedules and 20 holiday schedules
10 programmable temporary cards and access codes for limited use
10 programmable unlock hold cards and access codes
Program blocks of cards and blocks of codes

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
CHAPTER 2
Installation and Wiring Diagram
Follow the wiring diagram carefully. Improper installation will void the warranty. Please call technical support in case you
have any difficulties during the installation. Click the selection below for different applications
General Wiring Diagram
Power Wiring Diagram
Door Strike Wiring Diagram
Input Devices and Door Sensor Wiring Diagram
Satellite System Wiring Diagram
2.1 General Wiring Diagram

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
1. TEL IN 1 and TEL IN 2
Connect as on the diagram above (CAT.5 Two Conductor Wires)
PHONE CO (TR)
Connect to second QVOIP
2. RELAY 1 and RELAY 2 DRY CONTACT Use separate power for the door strikes. (18 Gauge Two Conductor Wires)
3. AC1 and AC2 INPUT POWER
12VAC 40VA
12VDC 2A (not supplied)(16-18 Gauge Two Conductor wires)
BAT and GND
Back-up Battery 12VDC 4Ahr
(16-18 Gauge Two Conductor wires)
+12VDC and GND
Use to power the QWCM IP module ONLY
4. AUX IN 1 and GND, AUX IN 2 and GND
use for postal lock or free exit switch.
See code 20 and 21 to enable

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
5. DOORS SENSOR
DOORS1 and GND, DOORS2 and GND. Must have door sensor switch. (20 Gauge Two conductors Wires)
6. RS485 PORT
Communication for slave units up to 8 (USCR, UCRM or USKP). 18 Gauge Two conductors shielded wires.
7. 26 BIT WIEGAND INPUT
26 Bit proprietary Wiegand reader is pre-installed. You must use our UFOB or Card. If different 26 BIT Wiegand reader is
used, disconnect the existing card reader
8. PROGRAMMING BUTTON
Press this button to log-in to programming mode without the Master Code. Use Function code 00 to check the current Master
Code.
9. LAN PORT
Configured as a switch, connect to the QWCM IP MODULE
10. INTERNET PORT
Connect to a router
11. VOIP ATA POWER
Connect the provided power supply
12. EARTH GROUND
Connect one of the mounting stud to the earth ground.
16 Gauge Solid wire.
13. SELECTING VOIP PROVIDER
Sign-up for the VOIP provider. Sign-Up for Google Voice is recommended. It is free in the US and Canada for unlimited calls.
Rate may be changed without prior notice.
CALL PACH & CO 1-888-678-7224 TO ACTIVATE THE GOOGLE VOICE
Figure 2.1
General Wiring Diagram
2.2 Power Wiring Diagram

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
Figure 2.2
Power Wiring Diagram
2.3 Door Strike Wiring Diagram

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
Figure 2.3
Door Strike Wiring Diagram
2.4 Input Device and Door Sensor Wiring Diagram

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
Figure 2.4
Input Device and Door Sensor Wiring Diagram
2.5 Satellite System Wiring Diagram
Figure 2.5
Satellite System Wiring Diagram
Assuming all wiring has been done properly according to chapter 2 then turn the system s power on as shown on figure 2.1
number 10. The LCD will go into a cycling mode as below
LCD Display OK --- Flash OK --- RTC OK --- DTMF OK --- INIT START --- INIT COMPLTE --- SCROLLING
CHAPTER 3
Keypad Correlation Table

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
The Q5VOIP/Q5VOIPFF buttons are lighted. Below are the correlation table for each key.
= 1 _ . , ? : ; ! @ + - * / = # < >
%
Figure 3.1
A B C a b c 2
D E F d e f 3
G H I g h i 4
J K L j k l 5
Cancel call, Erase incorrect letter or
number, exit programming (*)
CHAPTER 4
Programming
Log-in to Programming Mode
1. Press 0 and # simultaneously, then release, the welcome screen will stop scrolling.
2. Enter 4-digit master code (default=0000) then press # (if you do not know the master code, see chapter 2 step 8)
Function Code 00 - Change Master Code
1. Log-in to programming
2. Enter 00 then #
3. Enter new master code then press #
Function code 01 - Add New Tenant Directory
A tenant directory consists of directory code (0-9), tenant's name and phone number. Up to 10 tenant directories can be
programmed.
1. Log-in to programming
2. Enter 01 then #

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
3. Enter directory number 0-9 (directory is in single digit and cannot be changed)then #
see Chapter 3 for keypad layout
4. Enter name up to 16 characters (name can be a person real name, apartment number, etc., directory will be sorted in
alphabetical order) then press #
5. Enter the tenant phone number up to 16-digit (phone number can be land line number, cellular number or Voice
over IP (VOIP) number. Note: VOIP phones may have problems releasing door) then press #.
Return to step 3 to enter another tenant directory
Function Code 02 - Edit Existing Tenant Directory
1. Log-in to programming
2. Enter 02 then #, the display will show
3. Enter tenant directory number to be edited then #
Enter new name up to 16 characters then press #or press # without entering anything to keep the existing name

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
see Chapter 3 for keypad layout
4. Enter the a new tenant phone number up to 16-digit then press # or press # without entering anything to keep the
existing number.
Return to step 3 to edit another tenant directory
Function Code 03 - Delete Tenant Directory
1. Log-in to programming
2. Enter 03 then #
3. Enter the tenant directory to be deleted (0-9) then press #
if directory exists
if directory does not exist
Function Code 04 - Clear All Tenant Directories
1. Log-in to programming
2. Enter 04 then #
3. Do the following:
- Press 1 (to clear all directories) then press #
- Press * to cancel

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
Function Code 05 - Call Forwarding
Use function code 30 to enable
Function Code 06 - Add New Access Code
An access code is a keyless entry code to unlock the door. An access code can be programmed in 4, 5 ,6,7, or 8 digits, see
function code 09 to change the access code s number of digits. Up to 100 access codes can be programmed.
1. Log-in to programming
2. Enter 06 then #
3. Enter the access code (4-8 digit, see function code 09 ), then press #
see Chapter 3 for keypad layout
4. Enter name up to 16 characters, then press #
5. Enter door 1 or 2, or 3 for both, then press #
6. Enter time zone 1-3 then press #
7. Enter 00 (24 hours) - 20 see function code 17 then press #
8. Enter satellite system ID 0-7 (enter 0 if no satellite connected to the Q5VOIP/Q5VOIPFF) then press #
9. Enter

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
0= no more additional time zone then press # and return to step 3 to program another access code
1= add additional time zone then press # and return to step 6
*= exit programming
Function Code 07 - Delete Access Code
1. Log-in to programming
2. Enter 07 then #
3. Enter code to be deleted then press #
if access code exists
if access code does not exist
Repeat this step to delete another code
Function Code 08 - Clear All Access Codes
1. Log-in to programming
2. Enter 07 then #
3. Enter
1 to clear all access code then press #
or
*to cancel
Function Code 09 - Access Code Digit

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
1. Log-in to programming
2. Enter 09 then #|
3. Enter 4, 5, 6, 7 or 8 (default setting is 4 digit) then press #
Function Code 10 - Add New Card or Transmitter
A maximum of 100 cards or transmitters can be programmed into the Quantum Q5VOIP/Q5VOIPFF.
1. Log-in to programming
2. Enter 10 then #
3. Present the card in front of the card reader black window, the number will register automatically (or enter the last 8
digits of the number on the card) then press #or press the transmitter button (the number will automatically register)
then press #
see Chapter 3 for keypad layout
4. Enter name up to 16 characters then press #
5. Enter door 1 or 2, or 3 for both then press #
6. Enter time zone 1-3 then press #
7. Enter 00 (24 hours) - 20 see function code 17 then press #

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
8. Enter satellite system ID 0-7 (enter 0 if no satellite connected to the Q5VOIP/Q5VOIPFF) then press #
9. Enter
0= no more additional time zone then press # and return to step 3 to add program another card
1= add additional time zone then press # and return to step 6
*= exit programming
Function Code 11 - Delete Card or Transmitter
1. Log-in to programming
2. Enter 11 then #
3. Present the card in front of the card reader black window, the number will register automatically (or enter the last 8-
digits of the number on the card) then press #
if card exists
if card does not exist
Repeat this step to delete another code
Function Code 12 - Clear All Cards or Transmitters
1. Log-in to programming
2. Enter 12 then #
3. Enter
1 to clear all cards or transmitters then press #

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
or
*to cancel
Function Code 13 - Set Time
1. Log-in to programming
2. Enter 13 then #
3. Enter
HH= in military time
MM= minute
the press #
Function Code 14 - Set Date
1. Log-in to programming
2. Enter 14 then #
3. Enter YYYY/MM/DD
YYYY= year
MM= Month
DD= Date
then press #
4. Enter
0= Sunday, 1= Monday, 2= Tuesday, 3= Wednesday, 4= Thursday, 5= Friday, 6= Saturday
then press #
5. Enter 0= NO Daylight Saving Zone (Hawaii, Indiana and Arizona) 1=Daylight Saving Zone
then press #
Function Code 15 - Initializing Event recording

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
The events are stored in the RAM buffer. The Event RAM buffer can hold 2000 events. The Events are stored as first in first
out (FIFO). This function code will clear the event buffer.
1. Log-in to programming
2. Enter 15 then #
Enter 1 then # to clear event buffer
or
*to cancel deletion
Function Code 16 - Auto Unlock Schedule (AUS)
Unlocking and locking the door as program automatically. if the open time is 06:00 and close time 18:00, door 1,2 or both
will unlock at 06:00 am and close at 06:00 pm. 10 AUS can be programmed.
1. Log-in to programming
2. Enter 16 then #
3. Enter AUS (0-9) then press #
4. Enter
0= Delete the existing AUS the press #
or
1= Add AUS then press #
5. Enter open time in military then press #

Table of Contents
file:///C|/PACH%20&%20COMPANY/PACH-CO.COM/PACH-CO.COM%202012/online_manual/q5voip_manual.htm[3/17/2016 12:29:03 PM]
6. Enter close time in military then press #
7. Enter
0= Sunday, 1= Monday, 2= Tuesday, 3= Wednesday, 4= Thursday, 5= Friday, 6= Saturday
then press #
8. Enter
1= Relay 1 (door 1)
2= Relay 2 (door 2)
3= Both relay 1 and 2
then press #
9. Return to step 3 to enter another AUS
Function Code 17 - Time Zone (TMZ)
A maximum of 20 Time Zone can be programmed and up to three time zone can be assigned to each access code or card to
allow access during a certain time of the day.
1. Log-in to programming
2. Enter 17 then #
3. Enter 01-20 (00=24 hours access automatically) then press #
4. Enter
0= Delete the existing time zone then press #
or