Table of Contents
file:///C|/PACH-CO.COM-2022-B/online_manual/qvoip_manual.htm[3/24/2022 1:59:26 PM]
PRODUCTS LIMITED WARRANTY
If your product does not work properly because of a defect in materials or workmanship, Pach and Company (referred to
as the warrantor) will, for the length of the period indicated on the chart below, which starts with the date of original
purchase (Limited Warranty Period), at its option either (a) repair your product with new or refurbished parts or (b)
advance replacement with new or refurbished product. The decision to repair or advance replacement will be made by the
warrantor. Advance replacement will be ship UPS ground under the warranty period with no charge. The defective product
must be return to Pach and Company within 15 days after receiving the advanced replacement otherwise you will be billed
the full amount.
MAIN SYSTEM 24 months warranty, does not cover parts needed to re-install the product by the installer
QATA2 24 months warranty, does not cover parts needed to re-install the product by the installer
CARDS, KEY-FOB and TRANSMITTER 90 days warranty
LIMITED WARRANTY LIMITS AND EXCLUSIONS
This limited warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER
normal wear and tear or cosmetic damage.
The Limited Warranty ALSO DOES NOT COVER damages which occurred in shipment, or failures which result from
accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty installation, setup
adjustment, misadjustment of consumer controls, improper maintenance, power line surge, lightning damage, modification,
introduction to sand, humidity or liquids or product has been installed by non-license installer or damage that is attributable
to acts of God.
ADVANCE REPLACEMENT can only be issued by Pach and Company Technical Department free of charge and
transport by standard transportation (UPS Ground, Standard US mail, whichever is applicable). Our Technical Department
has the right to decline advance replacement. It is your responsibility to return the defective part at your cost.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER LIMITED WARRANTY
COVERAGE . THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE USE OF THIS PRODUCT, OR RISING OUT OF ANY BREACH OF THIS LIMITED
WARRANTY. (As examples, this excludes damages for lost time, lost calls or messages, cost of having a unit removed or
re-install if applicable, travel to and from the servicer.
ALL EXPRESS AND IMPLIED WARRATIES, INCLUDING THE WARRANTY OF MERCHANTABILITY,
ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitation on how long an
implied warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from state to state. If
a problem with this product develops during or after the Limited Warranty period, you may contact your dealer/installer. If
the problem is not handled to your satisfaction, then call Pach and Company at 1-888-678-7224.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY LIMITED WARRANTY, ARE YOUR
RESPOSIBILITY.
CHAPTER 1
Getting Started
