Pacific energy NEO 2.5 INSERT User manual

110515-24 NE25.ASINS 5055.950AS
MODEL: NEO2.5 INSERT
NEO 2.5 Insert
IMPORTANT:
KEEP THESE INSTRUCTIONS FOR
FUTURE REFERENCE.
INSTALLATION AND OPERATING INSTRUCTIONS
- AUSTRALIA
SAFETY NOTICE
If this stove is not properly installed, a house fire may result. For your safety, follow the
installation instructions. Contact local building or fire officials about restrictions and
installation inspection requirements in your area.
©PACIFIC ENERGY FIREPLACE
PRODUCTS LTD. - 2015
SERIAL #
AUSTRALIA

25055.950AS 110515-24
NE25.ASINS
Contents
General Safety ............................................................. 3
Maintenance Checks.................................................... 4
Creosote ...................................................................... 5
Formation and Need for Removal ........................ 5
In the event of a Chimney Fire ............................. 5
Operation ..................................................................... 6
Wood Selection.................................................... 6
How to Test Your Wood ........................................ 6
Lighting the Fire ................................................... 6
Curing of the New Paint Finish............................. 6
Normal Operation ................................................ 7
Restarting after Overnight Burn ........................... 7
Proper Draft.......................................................... 7
Masonry Fireplace Installation ..................................... 10
Full Flue Liner ..................................................... 11
Chimney and Connector ...................................... 12
Firebrick Installation ..................................................... 13
Combustion Air..................................................... 14
Surround Assembly and Installation..................... 14
Blower Operation ......................................................... 15
Electrical Supply .................................................. 15
Cleaning/Maintenance ................................................. 16
Ash Removal........................................................ 16
Disposal of Ashes ................................................ 16
Baffle Assembly Removal..................................... 16
Chimney Liner...................................................... 16
Blower Maintenance ............................................ 16
Blower Replacement............................................ 17
Power Cord Position............................................. 18
Troubleshooting............................................................ 20
Parts List ...................................................................... 21
Rating Label................................................................. 23
WE STRONGLY
RECOMMEND THAT
SMOKE and CARBON
MONOXIDE DETECTORS
BE INSTALLED IN THE
ROOM WHERE THE UNIT
IS INSTALLED.
I
SAFETY NOTICE:
If this stove is not
properly installed, a
housefiremayresult.For
your safety, follow the
installationinstructions.
Contact local building
or fire officials about
restrictions and
installation inspection
requirements in your
area.
Please read this entire manual before
you install and use your new room
heater. Failure to follow instructions
may result in property damage, bodily
injury, or even death.

NE25.ASINS5055.950AS 110515-24 3
General Safety
1. Burn wood only, dry and well seasoned. The denser or heavier the wood when dry,
the greater its heat value. This is why hardwoods are generally preferred. Green or
wet wood will cause a rapid buildup of creosote. Do not attempt to burn overnight
using green or wet wood. Wet wood can cause up to 25% drop in heater output, as
well as contributing significantly to creosote buildup.
2. Remove excess ashes as needed. Excessive ash level could cause embers to roll out
the door and create a fire hazard. Maintain a 25mm minimum ash base to support
propr burning..
3. If glass becomes darkened from slow burning or poor wood, it can readily be cleaned
with any fireplace ceramic glass cleaner when stove is cold. Never scrape with an
object that might scratch the glass. The type and amount of deposit on the glass is
a good indication of flue pipe and chimney buildup. A light brown, dusty deposit that
is easily wiped off usually indicates good combustion and dry, well-seasoned wood
and, therefore, relatively clean pipes and chimney. On the other hand, a black, greasy
deposit that is difficult to remove is a result of wet or green wood and too slow a
burning rate. This will also create heavy deposit build-up in the chimney.
4. DOOR GASKET - The gasket used by Pacific Energy (22mm medium density fiberglass
rope) requires only light pressure to seal. This will prolong seal life. It is important
that the door seal be maintained in good condition. Periodically inspect seals and
replace if necessary.
5. DOOR GLASS - Do not slam loading door or otherwise impact glass. When closing
the door, make sure that no logs protrude to contact the glass. If the glass gets
cracked or broken, it must be replaced before using the stove. Replacement glass
can be obtained from your Dealer. Use only Ceramic glass. Do not substitute with
any other type.
GLASS SIZE: 450mm x 260mm x 5 mm thick.
To remove broken glass, undo the four retaining screws and remove the clamps, noting
position for re-assembly. Remove all particles of glass. Be careful, as they are very sharp.
Install new glass complete with gasket. Replace clamps and screws.
6. Do not store wood within heater installation clearances, or within the space required
for fuel loading and ash removal. Keep the area around the heater clean and free of
all combustibles, furniture, newspapers, etc.
7. If the heater requires cleaning, use mild soap and water only. Use of abrasive cleaners
will void warranty.
8. Establish a routine for the fuel, wood burning and firing technique. Check daily for
creosote buildup until experience shows how often you need to clean to be safe.
9. Be aware that the hotter the fire, the less creosote is deposited. Weekly cleaning
may be necessary in mild weather, even though monthly cleaning is usually enough
in the coldest months when burning rates are higher.
10. Instruct all members of your family on the safe operation of the heater. Ensure they
have enough knowledge of the entire system if they are expected to operate it. Stress
the section on chimney fires and the importance of following the steps outlined in
“In Case of Chimney Fire”.
WARNING:
Never use chemicals or any other
volatile liquid to start a fire. Do not
burn garbage, or flammable fluids
such a gasoline, naptha, or engine
oil. We strongly recommend that
smoke detectors be installed.
WARNING:
Only use materials supplied by
the manufacturer when doing
maintenance or replacements.
CAUTION
- Tighten screws very carefully.
Do not overtighten
- Do not clean glass when hot
- Do not use abrasive cleaners on
glass
HOT GLASS WILL CAUSE
BURNS.
DO NOT TOUCH GLASS UNTIL
COOLED.
NEVER ALLOW CHILDREN TO
TOUCH GLASS.
!
DANGER

45055.950AS 110515-24
NE25.ASINS
Check the following parts for damage such as cracks, excessive corrosion, burned out sections and excessive
warping: (See website for descriptions and more detail)
Weekly:
- Firebrick - Visual, for cracking.
- Door Gasket - sagging, placement, damage.
Monthly
- Brick rail tabs and brick rails.
- Air riser tube in the back of the firebox.
- Back side of airwash chamber.
- Baffle locking pin.
- Boost tube cover.
When Cleaning the
Chimney System:
- Top baffle board/blanket.
- Baffle.
- Top heat shield and mounting bolt.
- Baffle Gasket.
- Brick Rails.
- Manifold.
**- Some warping of the baffle is normal(up to 1 cm).
- Replace if the baffle has permanent warping greater than this or has cracking or breakage.
- Please contact your Dealer if you experience any of the damage listed above. Continuing to operate your
stove with broken parts may accelerate damage to other parts and may void your warranty
Maintenance Checks

NE25.ASINS5055.950AS 110515-24 5
Creosote
Formation and Need for Removal
When wood is burned slowly, it produces tar and other organic vapours, which combine with expelled moisture to form creosote. The
creosote vapours condense in the relatively cool chimney flue of a slow burning fire. As a result, creosote residue accumulates on
the flue lining. When ignited, this creosote makes an extremely hot fire. The chimney connector and chimney should be inspected at
least once every two months during the heating season to determine if a creosote buildup has occurred. If creosote has accumulated,
it should be removed to reduce the risk of a chimney fire.
1. Highest smoke levels and densities occur when a large amount of wood is added to a bed of hot coals and the air inlet is closed.
The heated wood generates smoke, but without ample air, the smoke cannot burn. Smoke-free, clean burning requires small fuel
loads, two or three logs at a time or 1/4 to 1/2 of a fuel load and leaving the air inlet relatively wide open, especially during the first
10 to 30 minutes after each loading, when most of the smoke generating reactions are occurring. After 30 minutes or so, the air
inlet can be turned down substantially without excessive smoke generation. Wood coals create very little creosote-producing
smoke.
2. The cooler the surface over which wood smoke is passing, the more creosote will be condensed. Wet or green wood contributes
significantly to creosote formation as the excess moisture that is boiled off cools the fire, making it difficult for the tars and gasses
to ignite, thus creating dense smoke and poor combustion. This moisture-laden smoke cools the chimney, compounding the
problem by offering the smoke the ideal place to condense.
In summary, a certain amount of creosote is inevitable and must be lived with. Regular inspection and cleaning is the solution. The
use of dry, seasoned wood and ample combustion air will help to minimize the buildup.
Avoiding a Chimney Fire
Excessive creosote build-up can cause a chimney fire. During a fire the inside temperatures in a chimney can exceed 1100 degrees
C. This causes much higher than normal temperatures in the chimney and on its exterior surfaces thus ignition of nearby or touching
combustible material is more likely during a chimney fire.
Signs of a chimney fire may be one or more of the following:
- Flames and sparks shooting out of the top of the chimney
- A roaring sound
- Vibration of the chimney
1. Keep your chimney clear of creosote build-up by cleaning your chimney before each burn season, and as necessary (accumulations
of 3 mm or more) during the season.
2. Burn clean, well-seasoned wood only (seasoned at least one year). Avoid wet or green wood.
3. Do not use the heater as an incinerator or over-fire as it t may ignite chimney fires. These are hot fires, such as when burning
household trash, cardboard, Christmas tree limbs, or even ordinary fuel wood; (eg. with a full load on a hot bed of coals and with
the air inlet wide open)
In the event of a Chimney Fire
1. Prepare to evacuate to ensure everyone’s safety. Have a place outside where everyone is to meet.
2. Close down the damper on stove.
3. Call local fire department. Have a fire extinguisher handy. Contact your local fire authority for further information on how to
handle a chimney fire. It is most important that you have a clearly understood plan on how to handle a chimney fire.
4. After the chimney fire is out, the chimney must be cleaned and checked for stress and cracking before starting another fire. Also check
combustibles around chimney and the roof.This should be done by a certified inspector/chimney sweep.

65055.950AS 110515-24
NE25.ASINS
Wood Selection
This heater is designed to burn natural wood only. Higher efficiency and lower emissions
generallyresultwhen burning air-driedseasoned hardwoods,ascompared tosoftwoodsor
too green or freshly cut hardwoods. Wood should be properly air dried (seasoned) for six
months or more. Wet or undried wood will cause the fire to smoulder and produce large
amounts of creosote. Wet wood also produces very little heat and tends to go out often.
DO NOT BURN:
-*Salt water wood -Coal/charcoal
-Treated wood -*Garbage/Plastics
-Wet or green wood -Solvents
* These materials contain chlorides which will rapidly destroy metal surfaces and void
warranty.
Do not burn anything but wood. Other fuel, e.g. charcoal, can produce large amounts
of carbon monoxide, a tasteless, odourless gas that can kill. Under no circumstances
should you attempt to barbecue in this heater.
How to Test Your Wood
Add a large piece of wood to the stove when it has a good, large bed of coals. It is dry if it is
burning on more than one side within one minute. It is damp if it turns black and lights within
three minutes. If it sizzles, hisses and blackens without igniting in five minutes it is soaked and
should not be burnt.
Lighting the Fire
1) Adjust air control, located under the Ash Shelf. to “H” (high) position (pushed to the
far left) and open door.
2) Place crumpled newspaper in the centre of the heater and criss-cross with several
pieces of dry kindling. Add a few small pieces of dry wood on top.
3) Ignite the paper and close the door.
4) After the fire has established itself, open the door and add a few small logs. Close
door.
5) Begin normal operation after a good coal base exists and wood has charred.
Your Pacific Energy heater is designed for maximum overall efficiency at a moderate
firing rate. Overfiring is hazardous and a waste of fuel. Too slow a burn contributes to
creosote buildup and lowers combustion efficiency.
Curing of the New Paint Finish
When burning your stove for the first 2-3 times it is very important that the room be
well ventilated. Open all windows and doors. Smoke and fumes caused by the curing
process may cause discomfort to some individuals.
WARNING: Never use gasoline,
gasoline-type lantern fuel, kerosene,
charcoallighterfluid, or similar liquids
to start or ‘freshen up’ a fire in this
heater. Keep all such liquids well away
from the heater while in use.
Do not store/place wood or other
combustibles within the required
clearances surrounding the unit.
WARNING: Do not use grates or
andirons to elevate the fuel. Burn
directly on the firebricks. Replace
brokenor missingbricks. Failuretodo
so may create a hazardous condition.
Operation
WARNING: No alteration or
modification of the combustion air
control assembly is permitted. Any
tamperingwill voidwarrantyandcould
be very hazardous.

NE25.ASINS5055.950AS 110515-24 7
Normal Operation
1) To refuel, adjust air control to “H” (high) position (pushed to the far left) and give the
fire time to brighten. Open door slowly, this will prevent smoke from rolling out.
2) Use wood of different shape, diameter and length (up to 450mm”). Load your wood
endwise and try to place the logs so that air can flow between them. Always use dry
wood.
3) Do not load fuel to a height or in such a manner that would be hazardous when
opening the door..
4) Set air control to desired setting. If smoke pours down across the glass (waterfall
effect), this indicates you have shut the control down too soon or you are using too
low a setting. As every home’s heating needs vary (i.e. insulation, windows, climate,
etc.), the proper setting can only be found by trial and error and should be noted
for future burns.
5) For extended or overnight burns, unsplit logs are preferred. Remember to char the
wood completely on “H” (high) setting before adjusting air control for overnight burn.
Experience will give you the right settings for proper combustion and efficient burning.
Remember, the air inlet setting is affected by variables such as type of wood, outside
temperature, chimney size and weather conditions. With practice, you will become
proficient in operating your heater and will obtain the performance for which it was
designed.
Restarting after Overnight Burn
1) Open door and rake hot embers towards the front of the heater. Add a couple of
dry, split logs on top of embers, close door.
2) Adjust air control to “H” (high) position (pushed to the far left) and in just a few
minutes, logs should begin burning.
3) After wood has charred, reset air control to desired setting.
4) When burning at a slow rate for extended periods, occasionally maintain a strong
fire under supervision for a couple of hours to remove firebox and chimney deposits
as well as any of the deposits on the glass.
Proper Draft
1) Draft is the force which moves air from the appliance up through the chimney.
The amount of draft in your chimney depends on the length of the chimney, local
geography, nearby obstructions and other factors.
2) Toomuch draftmay cause excessivetemperaturesinthe appliance. Anuncontrollable
burn or a glowing red stove part or chimney indicates excessive draft.
3) Inadequate draft may cause backpuffing into the room and plugging of the chimney.
Smokeleaking intothe roomthroughappliance andchimneyconnector jointsindicates
inadequate draft.
WARNING: Always keep loading
door closed when burning, exept as
instructedduringstart-up. Thisheater
is not designed for open door burning
DO NOT OVERFIRE THIS HEATER:
Attempts to achieve heat output
rates that exceed heater design
specificationscanresultinpermanent
damage to the heater and chimney.
WARNING: No alteration or
modification of the combustion air
control assembly is permitted. Any
tampering will void warranty and
could be very hazardous.
CAUTION:Unithotwhileinoperation.
Parts of the appliance, especially the
external surfaces, will be hot to touch
when in operation. Keep children,
clothing and furniture away. Contact
may cause skins burns.

NON COMBUSTIBLE HEARTH
MUST EXTEND OUT 500MM
FROM THE LOADING DOOR
OPENING.
85055.950AS 110515-24
NE25.ASINS
Non-combustible fireplace
hearth
870mm
560mm
50mm
50mm
680mm
510mm
MINIMUM FIREPLACE
OPENING AND HEARTH
DIMENSIONS
fig#2
fig# 1
1.02m
724mm
552mm
606mm
502mm
546mm
838mm
556mm
368mm
838mm
667mm
813mm
1.2m
725mm
1020mm
Dimensions

A
F
C
D
E
B
NE25.ASINS5055.950AS 110515-24 9
ZERO CLEARANCE Ember protection:
Combustible floor beneath and in front of the fireplace insert must be protected from hot embers by non-combustible material (18mm
thick Cement Fibre Board or similar) extending 500mm from the Front Base of the unit. The floor protector must be a minimum of
872mm Wide x 1075mm Deep x 18 mm Thick with a thermal resistance of 0.19m2kW
Minimum Clearances to
Combustibles
(Measured From Top of Brow)
A: Mantel ......................................................405mm
B: Mantel Key.............................................390mm
(Measured from Side of Door)
C: Mantel Upright.....................................150mm
D: Adjacent Sidewall........................... ..380mm
E: Hearth Width........................................872mm
(Measured from Front of Appliance
Base)
F: Hearth Depth......................................500mm
Minimum Clearances
Fig# 3

10 5055.950AS 110515-24
NE25.ASINS
WARNING: UNDER NO CIRCUMSTANCES IS THIS HEATER TO BE INSTALLED IN A MAKESHIFT OR
“TEMPORARY” MANNER. IT MAY BE FIRED ONLY AFTER THE STOVE IS INSTALLED PROPERLY.
WARNING: THE APPLIANCE AND FLUE-SYSTEM SHALL BE INSTALLED IN ACCORDANCE WITH AS/
NZS 2918 AND THE APPROPRIATE REQUIRMENTS OF THE RELEVANT BUILDING CODE OR CODES
WARNING: APPLIANCES INSTALLED IN ACCORDANCE WITH THIS STANDARD SHALL COMPLY WITH
THE REQUIREMENTS OF AS/NZS 4013 WHERE REQUIRED BY THE REGULATORY AUTHORITY, I.E. THE
APPLIANCE SHALL BE IDENTIFIABLE BY A COMPLIANCE PLATE WITH THE MARKING ‘TESTED TO
AS/NZS 4013’.
ANY MODIFICATION OF THE APPLIANCE THAT HAS NOT BEEN APPROVED IN WRITING BY THE TEST-
ING AUTHORITY IS CONSIDERED TO BE IN BREACH OF THE APPROVAL GRANTED FOR COMPLIANCE
WITH AS/NZS 4013.
CAUTION: MIXING OF APPLIANCE OR FLUE-SYSTEM COMPONENTS FROM DIFFERENT SOURCES OR
MODIFYING THE DIMENSIONAL SPECIFICATION OF COMPONENTS MAY RESULT IN HAZARDOUS
CONDITIONS.WHERESUCHACTION ISCONSIDERED,THE MANUFACTURERSHOULDBECONSULTED
IN THE FIRST INSTANCE.
CAUTION: CRACKED OR BROKEN COMPONENTS, e.g. GLASS PANELS OR FIRE BRICKS, MAY RENDER
THE INSTALLATION UNSAFE.
CAUTION: THIS APPLIANCE SHOULD NOT BE OPERATED WITH A CRACKED GLASS.
CAUTION: THIS APPLIANCE SHOULD BE MAINTAINED AND OPERATED AT ALL TIMES IN ACCORD-
ANCE WITH THESE INSTRUCTIONS.
CAUTION: THE USE OF SOME TYPES OF PRESEVATIVE-TREATED WOOD AS A FUEL CAN BE HAZARD-
OUS.
DO NOT ATTEMPT TO CONNECT THIS HEATER TO ANY AIR DISTRIBUTION DUCT.
DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE SERVICING ANOTHER APPLIANCE.
Outside combustion air or fresh air into the room may be required in your area, consult local building codes
(see Combustion Air section).
Minimum Chimney height 4.5m
Inspect your fireplace for cracks, loose mortar or other physical defects. If repairs are required, they should be completed before
installing your insert.
Have the chimney swept. The fireplace chimney must be suitable for wood burning use. Check for creosote build up or other
obstructions, especially if it has not been in use for some time.
The existing fireplace damper is to be locked open or removed completely.
WARNING: Do not remove bricks or mortar from your existing fireplace. With the following
Exception: Masonry or steel, including the damper plate, may be removed from the smoke shelf and adjacent damper frame if
necessary to accommodate a chimney liner, provided that their removal will not weaken the structure of the fireplace and chimney,
and will not reduce protection for combustible materials to less than that required by Code.
The Insert must be installed in accordance with local, and or AS/NZS 2918:2001
Masonry Fireplace Installation

NE25.ASINS5055.950AS 110515-24 11
Full Flue Liner
This fireplace insert must be installed with a continuous liner of 150mm diameter extending
from the fireplace insert to the top of the chimney.
1) Measure the chimney height from the top of the existing flue to the floor of the hearth.
This will allow extra length of liner for flashing and rain cap.
2) Feed the stainless steel liner from top of the chimney, through the damper area and into
the fireplace cavity.
3) Attach a stove connector to the bottom of the liner. Attach the NEO 1.6 Insert removable
flue collar to the chimney connector.
Note: To getaccess to the connector/and removableflue collar throughthe flue
outlet of the Insert, the baffle must be removed (see Baffle Removal section page
4) Push the Insert into position inside the fireplace and use the rear adjusting legs to level
the Insert.
5) Attach the flue collar to the opening in the top of the insert firebox. Make sure the
ceramic gasket is in place before securing collar. Tighten the anchoring nuts to secure
the collar to the stove.
6) Measure, trim and shape a top flashing to fit the existing chimney flue. Plan for a 30mm
overlap on each side. Place flashing over top of the liner and seat firmly over thechimney.
6) Screw flashing collar to liner. Caulk gap around flashing with RTV silicone.
7) Attach a rain cap to the end of the liner. A storm collar may be used if desired.
The services of a competent or
certified installer are strongly
recommended to install or
commission this installation.
Consult your local Dealer about
relining your fireplace chimney.
Rain Cap
Stainless Steel Flex
Liner
Damper held open or
removed
Storm Collar and Base
Plate or Top Flashing
Fig. # 4

12 5055.950AS 110515-24
NE25.ASINS
Fig. # 5
Chimney and Connector
WARNING:INSTALLCHIMNEYAND ALLCOMPONENTSOF CHIMNEYSYSTEMACCORDING
TO CHIMNEY MANUFACTURER’S INSTRUCTIONS.
Connect to a listed chimney complying with the requirements of AS/NZS2918/2001 and a chimney
suitable for use with solid fuel that is lined and in good condition and meets local building codes.
The chimney flue size should be the same as the stove outlet for optimal performance. Reducing or
increasing the flue size may adversely affect stove performance. Chimney flue exit is to be minimum
1000mm above roof and 600mm above highest projection within 3000mm. The installation must
meet all local codes. Do not connect this unit to a chimney flue serving another appliance. Minimum
system height is 4600mm (measured from base of appliance).

NE25.ASINS5055.950AS 110515-24 13
Firebrick Installation
This package contains 14 full-size firebricks.
With the heater in the upright position, install firebricks as follows:
- First, install 4 firebricks against the rear wall.
- Next, install the side firebricks, 3 each side.
- Lastly, place 4 firebricks on the bottom of the heater.
A
ITEM/ ARTICLE DIMENSIONS PART NUMBER/ NUMÉRO DE PIÈCE
A 9” X 4 1/2” X 1 1/4” (230 mm x 115 mm x 32 mm) 5096.99
B 4 1/2” X 4 1/2” X 1 1/4” (115 mm x 115 mm x 32 mm) 7847
C 2 1/4” X 9” X 1 1/4” (57 mm x 230 mm x 32 mm) 7847.3
D 2 1/4” X 4 1/2” X 1 1/4” (57 mm x 115mm x 32 mm) 7847.1
B
C
D

14 5055.950AS 110515-24
NE25.ASINS
Combustion Air
Consult local building codes regarding combustion air supply. Intake or combustion air can
be supplied to the Insert in one of two ways:
1) Outside air supply: Remove cover from ash clean out in existing fireplace. Place a rodent
screen in place of the cover. Install the Insert as described in the "Installation" section,
making sure not to cover the opening of the air inlet. When installation is complete, seal
the back surround to fireplace. This will ensure combustion air is drawn from outside the
house and under the unit.
2) Room air supply: The unit must have adequate air for combustion provided in the room
the unit is installed in. This may involve providing make up air from outside the house.
Surround Assembly and Installation
1) Attach the backing Plate to the mounting brackets on the unit with the four screws
provided.Fig. #6
2) Push the entire appliance back until the surround assembly is in contact with the
fireplace.
3) Attach the front trim by inserting the hooks into the slots between the, blower bracket
and the firebox, on both sides and sliding down to engage the hooks fully onto the
brackets. Fig. #7
Fig. # 6
Fig. # 7
Backing Plate mounting
Front Trim Mounting
Bracket Openings
Trim Mounting Hooks

NE25.ASINS5055.950AS 110515-24 15
Blower Operation
The Insert comes equipped with circulating air blowers. The blower system is
thermostatically controlled for automatic operation, as well manually with a convenient
bypass switch.
Automatic: To operate the blower automatically, push the rocker switch to the “0” or
AUTO position and set the fan speed control to a desired setting.
This will allow the blower to turn on automatically once the Insert has come
up to operating temperature. It will also shut the blower off after the fire has
gone out and the appliance cooled to below a useful heat output range. On
and Off times will vary with installation and usage of appliance.
Manual: To manually operate the blower, push the rocker switch to the “1” or MANUAL
position and set the fan speed control to a desired setting.
This will bypass the temperature switch and allow full control of the blower.
Suggested settings:
- Combustion air control setting of "Low"(all the way to the right), operate blower
speed control on “Low”.
- Combustion air control greater than "Low", operate blower speed control at desired
setting. o “High”
Electrical Supply
Circulating air blower electrical rating: 230V, 50 Hz. 1A.
For your protection against shock hazard, use only a properly grounded outlet that will
accept a three-pronged plug. Do not cut or remove the grounding.
All electrical connections to and within an appliance shall be in accordance with the requirments
od AS/NZS 3000, AS/NZS 3100 or ER 93 and the regulatory auhtority as appropriate.
L2 (black)
G (green)
L1 (white)
Speed
Control
Blowers
Thermo
Switch
By-pass
Rocker Switch
For your protection against
shock hazard, use only a properly
grounded outlet that will accept a
grounded plug
Fig. # 8

16 5055.950AS 110515-24
NE25.ASINS
Cleaning/Maintenance
Ash Removal
Whenever ashes get above 75mm deep in your firebox, and when the fire has burned down
and cooled, remove excess ashes. Leave an ash bed approximately 30mm deep on the firebox
bottom to help maintain a hot charcoal bed.
Disposal of Ashes
Ashes should be placed in a metal container with a tight fitting lid. The closed container of ashes
should be placed on a non-combustible floor or on the ground, well away from all combustible
materials, pending final disposal.
If the ashes are disposed of by burial in soil or otherwise locally dispersed, they should be
retained in the closed container until all cinders have thoroughly cooled. Other waste should
not be placed in this container!
Baffle Assembly Removal
Remove retaining pin at the back top of the firebox, just under the baffle. Lift baffle up slightly
and lift one of the Side Brick Rails up off its retaining pins and remove the Rail. Lift the baffle
up and pull forward to disconnect it from the supply tube. Tilt baffle sideways to drop down
and remove from firebox.
Re-install baffle assembly and insulation by reversing the order.
Chimney Liner
It is recommended to inspect the liner and connector monthly and to have the liner cleaned
annually or more frequently if required.
WARNING:DO NOT use a vacuum to clean above the baffle while installed. you may
accidentally damage or remove the Ceramic Baffle Insulation.
Sweep/Clean chimney with baffle installed or be sure to plug the top of the baffle
tube in the back of the firebox before sweeping or cleaning. Failure to prevent ash
or soot from falling into the baffle tube will cause incorrect operation and will lead to
premature burn out of the tube or baffle. The baffle should be removed from the fireplace
to fully inspect the chimney liner.
Blower Maintenance
Theblowerrequiresoccasional cleaningto preventbuildupof dustand hair.Morefrequent
cleaning may be required if conditions are dusty or pets are present. This service is best
performed by a qualified service technician.
The blowers use sealed bearings and do not require service lubrication.
WARNING: DO NOT OPERATE
WITH BAFFLE ASSEMBLY OR
INSULATION REMOVED.
WARNING: Cover the opening in
the top of the rear upflow tube
when cleaning the chimney liner.
If debris gets into the tube it can
cause the tube to prematurely
burn out.

NE25.ASINS5055.950AS 110515-24 17
Blower Replacement
1. Remove the front trim by lifting and
pulling away from the unit. Remove
the four screws securing the back plate
to the brackets and set them aside
carefully to avoid damage.
2. Remove the Back plate mounting
bracket by removing the two screws
securing the bracket to the side casing
of the unit. Fig. #9 (may require the unit
to be pulled out slightly.)
3. Witha 3/8”wrench,loosenthe twobolts
securing the blower mounting bracket
to the unit. Fig. #10
4. Disconnect the twowires leadingto the
blower motor.
5. Pull the blower mounting bracket
bottom out first and then lift the blower
up and back to remove from the bolts.
If replacing the right side blower, then
disconnect the two wires leading to the
thermo-switch at this time as well..
6. Remove the three screws securing the
blower to the mounting bracket and
replace the blower. Fig. #11
7. Reverse all previous steps to reinstall
the new blower.
BOLTS
Fig# 9
Fig#10
SCREWS
Fig#11

18 5055.950AS 110515-24
NE25.ASINS
Power Cord Position
The power cord for the NEO 2.5 Insert
comes factory set to exit the right side
of the unit. If you desire, the cord can be
switched to exit to the left of the unit. The
cord will lose approximately 12” of length
when exiting the left side of the unit.
Follow these instructions to switch the
cord direction.
1. Remove the two screws securing the
control assembly to the unit and then
disconnectthe wiresleadingto theright
side blower. Fig. #12
2. Remove the power cord from the slot
in the right side end of the control
assembly. Fig. #13
3. Remove the two screws securing the
backing plate (Fig#14) with the strain
relief in it and rotate 180 degrees.
4. Engagethepowercord inthe sloton the
left side end of the control assembly.
5. Reconnect the wires to the right
side blower and reinstall the control
assembly on the unit.
Fig. # 12
SCREWS
Fig. # 13
POWER CORD IN SLOT
Fig. # 14
STRAIN
RELIEF
SCREWS

NE25.ASINS5055.950AS 110515-24 19

20 5055.950AS 110515-24
NE25.ASINS
Troubleshooting
Problem Cause Cure
Excessive Creosote 1) Wood is too wet - Use dry wood
Buildup
2) Turning down air control - Do not turn down until:
too soon a) there is a good bed of coals
b) the wood is charred
3) Draft too low - Improper chimney height and/or diameter
- Chimney plugged or restricted, check flue
- Provide outside air for combustion
Glass is Dirty 1) See 1, 2, and 3 above
2) Door Gasket leakage - Replace gasket
- Check latch
Low Heat Output 1) Wood is wet - Use dry wood
2) Fire too small - Build a larger fire
3) Area too large
4) Poor insulation or exposed concrete
Won't Burn Overnight 1) Air control set too high - Set control lower
2) Not enough wood - Unsplit wood is preferred for overnight burns
3) Possible air leak - Door gasket needs changing
Stove Won't Burn 1) Combustion air supply - Check outside air supply for obstructions
is blocked or restricted (see Combustion Air section)
2) Draft too low - Chimney plugged or restricted
I nspect and clean
- Chimney oversized or otherwise unsuitable
Consult Dealer
3) Negatively pressurized home. - Resolve issue in household.