Pacific energy NEO 1.2A SERIES User manual

INSTALLATION
AND OPERATING
INSTRUCTIONS
SAFETY NOTICE
If this stove is not properly installed, a
house fire may result. For your safety,
follow the installation instructions.
Contact local building or fire officials
about restrictions and installation
inspection requirements in your area.
IMPORTANT:
THESE INSTRUCTIONS ARE TO
REMAIN WITH THE HOMEOWNER
MODEL - NEO 1.2
SERIES - A
SERIAL #
TESTED and LISTED to CAN/ULC S627
AND UL 1482
Meets the Environmental Protection
Agency's May 2015 Particulate Emission
Standards
290816-24
5055.600-A NEO 1.2
Visit www. pacificenergy.net for the most up-to-date version of this manual

Table of Contents
HOT GLASS WILL CAUSE
BURNS.
DO NOT TOUCH GLASS UNTIL
COOLED.
NEVER ALLOW CHILDREN TO
TOUCH GLASS.
!
WARNING
Operator Instructions
Rating Label .............................................................................. 3
Rating label location........................................................... 3
Efciency and BTU Output................................................. 3
Safety ........................................................................................ 4
Chimney Smoke and Creosote Formation......................... 4
Chimney Fires .................................................................... 4
In Case of a Chimney Fire.................................................. 4
Avoiding a Chimney Fire .................................................... 4
Operation ................................................................................... 5
Wood Selection .................................................................. 5
How to Test Your Wood...................................................... 5
DO NOT BURN THESE MATERIALS.................................. 5
Lighting a Fire..................................................................... 6
Normal Operation............................................................... 6
Curing of the paint nish .................................................... 6
Restarting After Extended or Overnight Burns .................. 7
Over Firing.......................................................................... 7
Proper Draft........................................................................ 7
Ash Removal ...................................................................... 7
Disposal of Ashes............................................................... 7
Maintenance Checks ................................................................. 8
Weekly................................................................................ 8
Monthly .............................................................................. 8
When Cleaning the Chimney System:................................ 8
Blower ................................................................................ 8
Bafe Removal ................................................................... 9
Troubleshooting........................................................................ 10
Warranty Information ................................................................. 11
LTD Lifetime Coverage (10 years) .................................... 11
3 Year Comprehensive ..................................................... 11
Conditions........................................................................ 11
Installation Instructions
Stove Dimensions ................................................................... 12
Assembly.................................................................................. 12
Removing stove from crate.............................................. 12
Side Panel Installation...................................................... 13
Residential Installation ............................................................. 14
Clearances ....................................................................... 14
Chimney and Connector .................................................. 14
Double-Wall Connector.................................................... 14
Single-Wall Connector ..................................................... 14
Procedure......................................................................... 15
Mobile Home Installation ......................................................... 16
Clearances ....................................................................... 16
Procedure......................................................................... 17
Floor Protector ........................................................................ 18
Combustion Air......................................................................... 18
Optional Blower........................................................................ 19
Blower Operation ............................................................. 19
NEO 1.2 Firebrick Installation Instructions .............................. 22
Replacement Parts - NEO 1.2 ................................................. 23
2290816-24_ NEO 1.2
5055.600-A

Operator Instructions
Rating Label
PLEASE SAVE THESE INSTRUCTIONS
This manual describes the installation and operation of the
Pacic Energy, NEO 1.2 Freestanding wood heater.
This heater meets the 2015 U.S. Environmental Protection
Agency's crib wood emission limits for wood heaters sold
after May 15, 2015. Model NEO1.2: 2.9 g/hr.
Under specic test conditions this heater has been shown
to deliver heat at rates ranging from 11,700 to 22,400
Btu/hr.
SAFETY NOTICE: If this stove is not properly installed,
a house re may result. For your safety, follow the
installation instructions. Contact local building or re
ofcials about restrictions and installation inspection
requirements in you area.
Please read this entire manual before you install and use
your new room heater. Failure to follow instructions may
result in property damage, bodily injury, or even death.
EPA Certied Emissions 2.9 grams per hour
LHV Tested Efciency 1 79.6%
HHV Tested Efciency 2 73.7%
EPA BTU Output 3 11,700 to 22,400 btu/hr
Peak BTU/Hr Output 4 29,700
Maximum Wood Length 17 inches
Ideal Wood Length 16 inches
Fuel Seasoned Cord wood
1 Weighted Average Lower Heating Value (LHV) efciency as
tested using CSA B415 Performance testing of solid-fuel-
burning heating appliances. LHV assumes the moisture is
already in a vapour state so there is no loss of energy
2 Weighted Average Higher Heating Value (HHV) efciency
as tested using CSA B415 Performance testing of solid-fuel-
burning heating appliances. HHV includes the energy required
to vaporize the water in the fuel
3 The range of BTU outputs is based on efciency using CSA
B415 Performance testing of solid-fuel-burning heating appli-
ances and burn rates from the low and high EPA tests using
Douglas Fir dimensional lumber.
4 The Peak BTU/hr is based on efciency using CSA B415
Performance testing of solid-fuel-burning heating appliances,
the Maximum one hour High burn rate from the High Burn EPA
test and the BTU content of cord wood (8600 btu/lb).
Experience will give you the right settings for proper combustion and efcient burning. Remember the correct air inlet
setting is affected by variables such as type of wood, outside temperature, chimney size and weather conditions. With
practice, you will become procient in operating your heater and will obtain the performance for which it was designed.
Efficiency and BTU Output
Rating label location
The Rating label is located on the lower portion of the
rear cover.
A.
8 IN. / 205 MM 8 IN. / 205 MM
B.
11 IN. / 280 MM 11 IN./280 MM
C.
7 IN. / 180 MM 7 IN. / 180 MM
D. 21.5
IN. / 550 MM 21.5 IN. / 550 MM
E.
14 IN. / 355 MM 14 IN. / 355 MM
F.
18 IN. / 460 MM 18 IN. / 460 MM
A.
7 IN. / 180 MM 7 IN. / 180 MM
B.
9 IN. / 230 MM 9 IN. / 230 MM
C.
3 IN. / 76 MM 3 IN. / 76 MM
D.
20.5 IN./ 520 MM 20.5 IN./ 520 MM
E.
12 IN. / 305 MM 12 IN. / 305 MM
F.
14 IN. / 355 MM 14 IN. / 355 MM
A.
7 IN. / 180 MM 7 IN. / 203 MM
B.
9 IN. / 230 MM 9 IN. / 127 MM
C.
N/A 3 IN. / 76 MM
D.
20.5 IN./ 520 MM 20.5 IN. / 520 MM
E.
12 IN. / 305 MM 12 IN. / 305 MM
F.
N/A 14 IN. / 355 MM
CERTIFIED FOR CANADA AND U.S.A. - SERIES / SÉRIE:
A
MODEL / MODÈLE:
NEO 1.2
NEO STONE 1.2
LISTED ROOM HEATER, SOLID FUEL TYPE.
ALSO FOR USE IN MOBILE HOMES CERTIFIED TO/ ÉPROUVÉ SELON: CAN/ULC S627-00 AND IN THE USA CONFORMS TO UL 1482-2011
•INSTALL AND USE IN ACCORDANCE WITH THE MANUFACTURER’S INSTALLATION AND OPERATING INSTRUCTIONS. •CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS, INSTALLATION PERMIT AND
INSPECTION IN YOUR AREA. •DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE SERVING ANOTHER APPLIANCE.
•USE 6 INCH / 150MM DIAMETER MINIMUM 24 MSG BLACK OR LISTED CONNECTOR. •CAN BE CONNECTED TO A LINED MASONRY CHIMNEY SUITABLE FOR USE WITH SOLID FUELS. •DO NOT OBSTRUCT THE SPACE BENEATH THE HEATER. •SEE LOCAL BUILDING CODE AND MANUFACTURER'S INSTRUCTIONS FOR PRECAUTIONS REQUIRED
WHEN PASSING A CHIMNEY THROUGH A COMBUSTIBLE WALL OR CEILING.
•DO NOT PASS A CHIMNEY CONNECTOR THROUGH A COMBUSTIBLE WALL OR CEILING. •MINIMUM CLEARANCE BETWEEN SINGLE WALL CHIMNEY CONNECTOR AND COMBUSTIBLE MATE-
RIALS-18INCHES/455MM. CLEARANCE MAY BE REDUCED BY THE USE OF LISTED PIPE SHIELDS, WALL PROTECTORS OR OTHER MEANS APPROVED BY LOCAL BUILDING OR FIRE OFFICIALS.
•COMPONENTS REQUIRED FOR MOBILE HOME AND ALCOVE INSTALLATION: OUTSIDE AIR KIT. BOTH CHIMNEY SYSTEM AND CONNECTOR MUST BE LISTED TO:
IN CANADA - ULC S-641 LISTED CONNECTOR AND ULC-S-629 LISTED CHIMNEY
IN USA - UL-103 HT LISTED CONNECTOR AND CHIMNEY •USE COMPONENTS SPECIFIED IN PACIFIC ENERGY INSTALLATION INSTRUCTIONS. •OPTIONAL COMPONENTS - BLOWER(WODC.BLOW), FAN ELECTRICAL RATING: 115V, 60HZ, .5 AMP.
•CAUTION: RISK OF EXCESSIVE TEMPERATURES - KEEP ASH DUMP CLOSED DURING FIRING OF THE
HEATER. • DO NOT ROUTE POWER CORD BENEATH HEATER.
•OPERATE ONLY WITH FEED DOOR CLOSED. OPEN TO FEED FIRE ONLY. •KEEP FURNISHINGS AND OTHER COMBUSTIBLE MATERIALS WELL AWAY FROM HEATER. •REPLACE GLASS ONLY WITH CERAMIC GLASS. HORIZONTAL CONNECTOR NOT PERMITTED IN MOBILE HOMES

AS TESTED - PIPE SHIELD MAY BE REQUIRED BY LOCAL AUTHORITIES.
* ALCOVE SIZE : DEPTH - 3 FT. / .91 M MAX., HEIGHT 7 FT. / 2.1 M MIN., WIDTH 38 IN. / .97 M MIN. COMBUSTIBLE FLOOR MUST BE PROTECTED BY A CONTINUOUS NON-COMBUSTIBLE MATERIAL
EXTENDED TO THE FRONT, SIDES AND BACK AS INDICATED.
•FOR USE WITH SOLID WOOD FUEL ONLY. STOVE DESIGNED TO BURN CORDWOOD ONLY. BURNING
OTHER MATERIALS MAY CAUSE DAMAGE TO STOVE OR HOME.
• THIS WOOD HEATER NEEDS PERIODIC INSPECTION AND REPAIR FOR PROPER OPERATION. - CON-
SULT THE OWNER’S MANUAL FOR FURTHER INFORMATION.
• IT IS AGAINST FEDERAL REGULATIONS TO OPERATE THIS WOOD HEATER IN A MANNER INCON-
SISTANT WITH THE OPERATING INSTRUCTIONS IN THE OWNER’S MANUAL
MINIMUM CLEARANCES TO
COMBUSTIBLE MATERIALS/
DÉGAGEMENTS MINIMALES AUX
MATÉRIAUX COMBUSTIBLES
DO NOT REMOVE THIS LABEL
RACCORD
VERTICAL CONNECTOR
RACCORD
HORIZONTAL CONNECTOR
RESIDENTIAL CLOSE CLEARANCE INSTALLATION
USING DOUBLE WALL CONNECTOR/
INSTALLATION
RÉSIDENTIELLE AVEC DÉGAGEMENT MINIMAL, UTILISANT
UN RACCORD DE MUR DOUBLE
* ALCOVE INSTALLATION
USING DOUBLE WALL
CONNECTOR/
* INSTALLATION
EN ALCÔVE UTILISANT UN
RACCORD DE MUR DOUBLE
RESIDENTIAL INSTALLATION
USING SINGLE WALL CONNECTOR/
INSTALLATION RÉSIDENTIELLE UTILISANT UN
RACCORD DE MUR SIMPLE
IN CANADA G. 18 INCHES / 457 MM
AU CANADA
H. 8 INCHES / 200 MM
I. 8 INCHES / 200 MM
IN U.S.A. G. 16 INCHES / 405 MM
AUX ÉTATS-UNIS
H. 3.2 INCHES / 81 MM
I. 0 INCHES / 0 MM
MOBILE
HOME INSTALLATION
USING DOUBLE WALL
CONNECTOR/
INSTALLATION
EN MAISON MOBILE UTILISANT
UN RACCORD DE MUR DOUBLE
ETL#4001507
•INSTALLEZ ET UTILISEZ SELON LES INSTRUCTIONS D’INSTALLATION ET D’OPÉRATION FOURNI AVEC L’APPAREIL..
•CONTACTEZ LES OFFICIELS DE LA CONSTRUCTION OU DE SERVICE D’INCENDIE POUR DES INFORMATIONS QUANT AUX RES-
TRICTIONS. PERMIS D’INSTALLATION ET INSPECTIONS DANS VOTRE RÉGION.
•NE RELIEZ PAS CET APPAREIL À UN CONDUIT DE CHEMINÉE DESSERVANT DÉJÀ UN AUTRE APPAREIL
•UTILISER UN TUYAU DE RACCORDEMENT DE 6 PO (150 MM) DIAM., HOMOLOGUÉ OU NOIR 24 MSG (MIN.) •PEUT ÊTRE CONNECTÉ À UNE CHEMINÉE DE MAÇONNERIE GAINÉ PRÊTE À L’EMPLOI AVEC DES COMBUSTIBLES SOLIDES. • N’OBSTRUEZ PAS L’ESPACE SOUS LE CAISSON DU POÊLE
•CONSULTEZ LE CODE LOCAL DE CONSTRUCTION ET LES INSTRUCTIONS DU FABRICANT QUANT AUX PRÉCAUTIONS À
PRENDRE LORSQUE VOUS FAITES PASSER UNE CHEMINÉE À TRAVERS D’UN MUR OU D’UN PLAFOND COMPOSÉS DE MATÉ- RIAUX COMBUSTIBLES.
•LE TUYAU DE RACCORDEMENT DE CHEMINÉE NE DOIT PAS TRAVERSER UN MUR OU PLAFOND EN MATÉRIAUX COMBUS-
TIBLES.
•DÉGAGEMENT MINIMAL ENTRE UN RACCORDEMENT DE CHEMINÉE À SIMPLE PAROIS ET UN MUR ET TOUT MATÉRIEL COM-
BUSTIBLE - 18 POUCES / 455 mm. CE DÉGAGEMENT PEUT ÊTRE RÉDUIT EN UTILISANT DES PROTECTEURS DE TUYAUX CLAS-
SÉS, PROTECTEURS DE MUR OU AUTRES MOYENS APPROUVÉS PAR LES OFFICIELS DE LA CONSTRUCTION OU DU SERVICE
D’INCENDIE DE VOTRE RÉGION.
CONNECTEUR HORIZONTAL NON PERMIS DANS MAISONS MOBILES •PIÈCES REQUISES POUR INSTALLATION EN MAISON MOBILE OU EN ALCÔVE: PRISE D’AIR EXTÉRIEUR
ET L’UN DES RACCORDS SUIVANTS: EN COMBINAISON AVEC L’UN DES SYSTÈMES DE CHEMINÉE COM-
PATIBLES SUIVANTS:
CANADA-TUYAU DE RACCORDEMENT HOMOLOGUÉ ULC S-641 ET CHEMINÉE HOMOLOGUÉE ULC S-629.
ÉTATS-UNIS - TUYAU DE RACCORDEMENT ET CHEMINÉE HOMOLOGUÉS UL-103HT.
• COMPOSANTS OPTIONNELS: VENTILATEUR (WODC.BLOW), ALIMENTATION ÉLECTRIQUE DU VENTILATEUR : 115 V, 60 HZ, 0.5
AMP. LE CORDON D’ALIMENTATION ÉLECTRIQUE NE DOIT PAS ÊTRE PLACÉ SOUS LE POÊLE.
LE FIL ÉLECTRIQUE NE DOIT PAS ÊTRE PLACÉ SOUS LE POÊLE •ATTENTION: RISQUE DE TEMPÉRATURES EXCESSIVES - GARDES LE TIROIR DE CENDRES FERMÉ PENDANT L’ALLUMAGE DU
POÈLE.
•OPÉREZ SEULEMENT LORSQUE LA PORTE D’ALIMENTATION EST FERMÉE. • OUVREZ SEULEMENT POUR ALIMENTER LE FEU. •GARDEZ LES MEUBLES ET AUTRES MATÉRIAUX COMBUSTIBLES BIEN ÉLOIGNÉS DU POÊLE. •REMPLACES LA VITRE AVEC UNIQUEMENT DE LA VITRE CÉRAMIQUE.
CONNECTEUR HORIZONTAL NON PERMIS DANS MAISONS MOBILES

TEL QUE TESTÉ: UN ISOLANT THERMIQUE POUR TUYAU PEUT ÊTRE EXIGÉ PAR LES AUTORITÉS LOCALES. * DIMENSIONS
D’ALCÔVE EN MATÉRIAUX COMBUSTIBLES: PROFONDEUR MAX.: 3 PIEDS (0,91 M), HAUTEUR MIN.: 7 PIEDS (2,1 M), LARGEUR MIN.: 43 PO (1,09 M).
LE PLANCHER COMBUSTIBLE DOIT ÊTRE PROTÉGÉ PAR UN MATÉRIEL NON-COMBUSTIBLE TOUT D’UNE PIÈCE QUI DOIT
S’ÉTENDRE DE PAR LE DEVANT, LES COTÉS ET L’ARRIÈRE TEL QU’INDIQUÉ.
· POUR UTILISATION AVEC BOIS SOLIDE SEULEMENT. LE POELE CONÇU POUR BRÛLER BOIS DE CORDE
SEULEMENT. LA COMBUSTION D’AUTRES MATÉRIELS PEUT.
CET APPRAREIL DE CHAUFFAGE AU BOIS DOIT FAIRE L’OBJETD’ENTRETIENS ET D’INSPECTIONS P
É
RIODIQUES POUR
UN FONCTIONNEMENT AD
É
QUAT. CONSULTEZ LE MANUEL D’UTILISATION POUR PLUS D’INFORMATION.
A. SIDEWALL TO UNIT/
MUR DE CÔTE / APPAREIL
B. BACKWALL TO UNIT/ M
UR DE FOND / APPAREIL
C. CORNER TO UNIT/
COIN / APPAREIL
D. SIDEWALL TO CONNECTOR/
MUR DE CÔTE / RACCORD E. BACKWALL TO CONNECTOR/ MUR DE FOND / RACCORD
F. CORNER TO CONNECTOR/
COIN / RACCORD
RACCORD
VERTICAL CONNECTOR
RACCORD
HORIZONTAL CONNECTOR
MADE IN CANADA/
FABRIQUÉ AU CANADA
J F M A M J J A S O N D
2016 2017 2018 2019 2020
DATE OF MANUFACTURE/
DATE DE MANUFACTURE
NEO 1.2-1
5050.600-A230316
MANUFACTURED BY/
FABRIQUÉ PAR:
PACIFIC ENERGY FIREPLACE PRODUCTS LTD.
2975 ALLENBY RD., DUNCAN, BC V9L 6V8
HOT WHILE IN OPERATION. DO NOT TOUCH. KEEP CHILDREN, CLOTHING AND FURNITURE AWAY. CONTACT MAY CAUSE SKIN BURNS. SEE NAMEPLATE
AND INSTRUCTIONS.//
CHAUD LORSQU’EN OPÉRATION. NE PAS TOUCHER, TENEZ LES
ENFANTS ET LES VÊTEMENTS BIEN À L’ÉCART. LE CONTACT PEUT CAUSER DES BRÛLURES À LA PEAU. CONSULTEZ LA PLAQUE CE CONSTRUCTEUR ET LES INSTRUCTIONS.
CAUTION
SN-
408
protector - ap-
proved to UL1618)
Minimum 20GA
steel
U.S. ENVIRONMENTAL PROTECTION AGENCY. Certified to comply with 2015 PARTICULATE EMISSION STANDARDS. Not approved for sale after May15,2020.//
Certifié conforme aux normes sur les
émissions de particules de 2015. Non approuvé pour la vente
après
le 15 Mai 2020.
2.9 g/hr
MUR ARRIERE BACK WALL
A
BE
D
C
F
MUR ADJACENT ADJACENT WALL
DOS
BACK
HEATER
POELE
FRONT DEVANT
I
H
G
Operator Instructions
3
290816-24_ NEO 1.2 5055.600-A

Operator Instructions
Safety
Chimney Smoke and Creosote Formation
When wood is burned slowly, it produces tar and other organic vapours, which combine with expelled moisture to form creosote.
The creosote vapours condense in the relatively cool chimney ue of a slow burning re. As a result, creosote residue accumulates
on the ue lining. When ignited, this creosote makes an extremely hot re. The chimney connector and chimney should be inspected
periodically (at least once every two months) during the heating season to determine if a creosote buildup has occurred. If creosote
has accumulated (3 mm. or more), it should be removed to reduce the risk of a chimney re.
1. Highest smoke densities and emissions occur when a large amount of wood is added to a bed of hot coals and the air inlet is
closed. The heated wood generates smoke, but without ample air, the smoke cannot burn. Smoke-free, clean burning requires
small fuel loads, two or three logs at a time or 1/4 to 1/2 of fuel load and leaving the air inlet relatively wide open, especially during
the rst 10 to 30 minutes after each loading, when most of the smoke generating reactions are occurring. After 30 minutes or so,
the air inlet can be turned down substantially without excessive smoke generation. Wood coals create very little creosote-produc-
ing smoke.
2. The cooler the surface over which the wood smoke is passing, the more creosote will be condensed. Wet or green wood contrib-
utes signicantly to creosote formation as the excess moisture that is boiled off cools the re, making it difcult for the tars and
gases to ignite, thus creating dense smoke and poor combustion. This moisture-laden smoke cools the chimney, compounding
the problem by offering the smoke the ideal place to condense.
In summary, a certain amount of creosote is inevitable and must be lived with. Regular inspection and cleaning is the solution. The use
of dry, seasoned wood and ample combustion air will help to minimize annoying smoke emissions and creosote buildup.
Chimney Fires
The result of excessive creosote buildup is a chimney re. Chimney res are dangerous. Chimney inside temperatures can exceed
2000° F(1100°C). This causes much higher than normal temperatures in the chimney and on its exterior surfaces. Thus ignition of
nearby or touching combustible material is more likely during a chimney re. Proper clearances are critical during such a re.
Chimney res are easy to detect; they usually involve one or more of the following:
-Flames and sparks shooting out of the top of the chimney
-A roaring sound
-Vibration of the chimney
In Case of a Chimney Fire
1. Prepare to evacuate to ensure everyone's safety. Have a well understood plan of action for evacuation. Have a place outside
where everyone is to meet.
2. Close air inlet on stove.
3. Call local re department. Have a re extinguisher handy. Contact your local municipal or provincial re authority for further infor-
mation on how to handle a chimney re. It is most important that you have a clearly understood plan on how to handle a chimney
re.
4. After the chimney re is out, the chimney must be cleaned and checked for stress and cracks before starting another re. Also
check combustibles around the chimney and the roof.
- The services of a competent or certied installer, (certied by the Wood Energy Technical Training program (WETT) - in Canada,
Hearth Education Foundation (HEARTH) - in U.S.A.,) are strongly recommended.
Avoiding a Chimney Fire
There are two ways to avoid chimney res:
1. Do not let creosote build up to a point where a big chimney re is possible.
2. Do not have res in the heater that may ignite chimney res. These are hot res, such as when burning household trash, card-
board, Christmas tree limbs, or even ordinary fuel wood; (e.g. with a full load on a hot bed of coals and with the air inlet exces-
sively open.)
NOTE: WE STRONGLY RECOMMEND THAT SMOKE AND CARBON MONOXIDE DETECTORS BE INSTALLED IN
THE AREA WHERE THE HEATER IS TO BE INSTALLED.
If smoke detectors have been previously installed, you may notice that they are operating more frequently. This may be due to curing
of stove paint or fumes caused by accidentally leaving the re door open. Do not disconnect the detectors.
4290816-24_ NEO 1.2
5055.600-A

Operator Instructions
CAUTION: Never use gasoline, gasoline type lantern fuel, kerosene, charcoal lighter uid or similar liquids to start or "freshen up" a
re in this heater. Keep all such liquids well away from the heater while it is in use.
CAUTION: Hot while in operation. Keep children, clothing and furniture away. Contact may cause skin burns.
Your PACIFIC ENERGY TM heater is designed for many years of trouble free operation. Over ring the appliance will shorten the life of
the product. Failure to rectify an over ring condition can be hazardous and may void the manufacturer's warranty.
Wood Selection
This heater is designed to burn natural wood only. Higher efciency and lower emissions generally result when burning air-dried sea-
soned hardwoods, as compared to softwoods or to green or freshly cut hardwoods.
Wood should be properly air dried (seasoned) for six months or more. Wet or undried wood will cause the re to smoulder and pro-
duce large amounts of smoke and creosote. Wet wood also produces very little heat and tends to go out often. Wood should be
stored under cover away from open ame or heat sources.
Operation
Salt water wood * Treated wood
Wet or green wood Coal/charcoal
Garbage* Solvents
Lawn clippings/yard waste Unseasoned wood
Railroad ties Manure or animal remains
Materials containing plastic Materials containing asbestos
Construction or demolition debris Materials containing rubber,
including tires
Paper products, cardboard,
plywood, or particleboard.
Waste petroleum products, paints or
paint thinners, or asphalt products
* These materials contain chlorides which will rapidly destroy metal surfaces and void warranty.
Burning these materials may result in the release of toxic fumes or render the heater ineffective and cause smoke.
The prohibition against burning these materials does not prohibit the use of re starters made from paper, cardboard, saw dust, wax
and similar substances for the purpose of starting a re in an affected wood heater.
Do not burn anything but wood. Other fuels, eg. charcoal, can produce large amounts of carbon monoxide, a tasteless, odorless gas
that can kill. Under no circumstances should you attempt to barbecue in this heater.
• DO NOT STORE/PLACE WOOD WITHIN THE STOVES INSTALLATION CLEARANCES, INCLUDING IN FRONT OF THE UNIT.
• DO NOT STORE WOOD UNDER THE UNIT / BETWEEN THE LEGS.
How to Test Your Wood
Add a large piece of wood to the stove when it has a good large bed of coals. It is dry if it is burning on more than one side
within one minute. It is damp if it turns black and lights within three minutes. If it sizzles, hisses and blackens without igniting
in ve minutes it is soaked and should not be burnt.
DO NOT BURN THESE MATERIALS
5
290816-24_ NEO 1.2 5055.600-A

Operator Instructions
Lighting a Fire
WARNING: Never use chemicals or any other volatile liquid to start a fire.
1. Adjust air control to “High” position (all the way to the left) and open door.
2. Place crumpled newspaper in the centre of the heater and crisscross with several pieces of dry kindling. Add a few small pieces
of dry wood on top.
3. Ignite the paper and leave the door ajar approximately 1/2"(13mm) - 1"(25mm) until the wood kindling is fully engulfed in ame.
4. After the kindling is fully engulfed add a few small logs. Close door.
5. Begin normal operation after a good coal base exists and wood has charred. Curing of the Paint Finish
When burning your stove for the rst 2-3 times it is very important that the room be well ventilated. Open all windows and doors.
Smoke and fumes caused by the curing process may cause discomfort to some individuals.
Normal Operation
WARNING: This wood heater has a manufacturer-set minimum low burn rate that must not be altered. It is
against federal regulations to alter this setting or otherwise operate this wood heater in a manner inconsistent
with the operating instructions in this manual.
1. Set air control to a desired setting. If smoke pours down across the glass (waterfall effect) this indicates you have shut the control
down too soon or you are using too low a setting. The wide range control makes nding the desired setting for your application
easy. As every home's heating needs vary (ie. insulation, windows, climate, etc.) the proper setting can only be found by trial and
error and should be noted for future burns.
2. To refuel, adjust air control to “High” position(all the way to the left), and give the re time to brighten. Open the door slowly, this
will prevent backpufng or ame roll-out.
3. Use wood of different shape, diameter and length ( recommended 16"(406mm)). Load your wood and try to place the logs so that
the air can ow between them. Always use dry wood.
4. Do not load fuel to a height that exceeds 7 1/2" from the rebox oor or in such a manner that would be hazardous when opening
the door.
5. For extended or overnight burns, unsplit logs are preferred. Remember to char the wood completely on "High" setting before
adjusting air control to the "Low" setting for overnight burn.
Curing of the paint nish
See Stove Bright user guide. When burning your stove for the rst two or three times, it is very important that the room be very well
ventilated. Open all windows and doors.
Health Warning.
The smoke from the curing process displaces oxygen. Small children, elderly folks and persons with existing breathing problems
should vacate the area during the hot burn to avoid the discomfort of lost oxygen. The smoke is primarily Carbon Dioxide, and there-
fore non-toxic but uncomfortable.
WARNING: Always keep loading door closed when burning. This heater is not designed for open door burning.
WARNING: No alteration or modification of the combustion air control assembly is permitted. Any tampering will
void warranty and could be very hazardous.
WARNING: Do not use grates or andirons to elevate the fuel. Burn directly on the fire bricks. Replace broken or
missing bricks. Failure to do so may create a hazardous condition.
6290816-24_ NEO 1.2
5055.600-A

Operator Instructions
Restarting After Extended or Overnight Burns
1. Open door and rake hot embers towards the front of the heater. Add a couple of dry, split logs on top of embers, close door.
2. Adjust air control to high and in just a few minutes, logs should begin burning.
3. After wood has charred, reset air control to desired setting.
4. To achieve maximum ring rate, set control to “High” position(all the way to the left). Do not use this setting other than for starting
or preheating fresh fuel loads.
Over Firing
DO NOT OVERFIRE THIS HEATER: Attempts to achieve heat output rates that exceed heater design specifica-
tions can result in permanent damage to the heater and chimney.
Over ring can be caused by operating the unit with the door open, damage to door gaskets allowing excess air to enter the rebox,
the use of kiln dried lumber, mill ends or paper waste and prolonged or continual use on a high burn setting.
Proper Draft
Operation with the door open can cause excessive smoke. Do not operate this unit in a manner that will cause excessive
smoke.
Draft is the force which moves air from the appliance up through the chimney. The amount of draft in your chimney
depends on the length of the chimney, local geography, nearby obstructions and other factors. Too much draft may
cause excessive temperatures in the appliance. An uncontrollable burn or a glowing red stove part or chimney indicates
excessive draft. Inadequate draft may cause backpufng into the room and plugging of the chimney. Smoke leaking into
the room through appliance and chimney connector joints indicates inadequate draft.
Ash Removal
Caution: Ashes are to be removed only when the heater is cold.
Whenever ashes get 3 to 4 inches deep in your rebox, and when re has burned down and cooled, remove excess
ashes. Leave an ash bed approximately 1" (25 mm) deep on the rebox bottom to help maintain a hot charcoal bed for
future res.
Optional Ash Cleanout system(NA): The ash dump handle is located under the ash lip on the left hand side behind the
lower grill. To operate ash dump, remove the lower grill, pull handle out 1/2"(13mm) and turn clockwise. This will unlock
the ash dump and allow it to open. Hold handle open while pulling ashes into the opening. Avoid large embers as these
still contain heat value. Release handle and push in to lock. Ensure ash dump door is properly engaged. Fill the cav-
ity with the remaining ash level with the rebox oor. Lift and pull out ashpan and discard ashes into metal container.
Replace ashpan and ensure it is seated properly.
Do not burn with ash dump door open. Doing so will create a hazardous condition. Always leave about 1"(25mm) of ash
when cleaning.
Disposal of Ashes
Ashes should be placed in a metal container with a tight tting lid. The closed container of ashes should be placed on a
non-combustible oor or on the ground, well away from all combustible materials, pending nal disposal. If the ashes are
disposed of by burial in soil or otherwise locally dispersed, they should be retained in closed container until all cinders
have thoroughly cooled. Other waste should not be placed in this container.
7
290816-24_ NEO 1.2 5055.600-A

Operator Instructions
Maintenance Checks
Check the following parts for damage such as cracks, excessive corrosion, burned out sections and excessive warping:
(See website for descriptions and more detail)
Some warping of the bafe is normal (up to 1/4” or .65cm). Replace if the bafe has permanent warping greater than this
or has signs of cracking or breakage.
Weekly:
• Firebrick - for cracking.
• Door Gasket - sagging, placement, damage.
Monthly:
• Brick rail tabs and brick rails.
• Air riser tube in the back of the rebox.
• Back side of air wash chamber - located in the upper front of rebox.
• Bafe locking pin.
• Boost tube cover - located in center of manifold, bottom front of rebox.
When Cleaning the Chimney System:
• Top bafe board/blanket.
• Bafe.
• Brick Rails.
• Manifold - located in bottom front of rebox.
Blower:
• The blower should be cleaned out a minimum every six months by using a vacuum on the grill openings in the back
and bottom of the blower casing to remove any dust and debris.
• Please contact your dealer if you experience any of the damage listed above. Continuing to operate your stove with
broken parts may accelerate damage to other parts and may void your warranty.
Maintenance Continued;
1. Burn only dry and well seasoned cord wood. The denser or heavier the wood when dry, the greater its heat value.
This is why hardwoods are generally preferred. Green or wet wood will cause a rapid buildup of creosote. If you feel
it is necessary to burn wet or unseasoned wood, do so only with the air inlet set open enough to maintain a good
strong re and fairly high chimney temperatures. Do not attempt to burn overnight using green wood or wet wood.
Wet wood can cause up to 25% drop in heater output, as well as contributing signicantly to creosote buildup.
WARNING: Never use chemicals or any other volatile liquid to start a re. Do not burn garbage, or ammable
uids such as gasoline, naphtha, or engine oil. We strongly recommend that smoke detectors be installed.
2. Remove ashes frequently. Embers can roll out the door and create a re hazard. Maintain a 1"(25mm) minimum ash
base.
3. If glass becomes darkened through slow burning or poor wood, it can readily be cleaned with replace glass cleaner
when stove is cold. Never scrape with an object that might scratch the glass. The type and amount of deposit on the
glass is a good indication of the ue pipe and chimney buildup. A light brown dusty deposit that is easily wiped off
usually indicates good combustion and dry, well-seasoned wood and therefore relatively clean pipes and chimney.
On the other hand, a black greasy deposit that is difcult to remove is a result of wet and green wood and too slow a
burning rate. This heavy deposit is building up at least as quickly in the chimney.
8290816-24_ NEO 1.2
5055.600-A

Operator Instructions
WARNING: ONLY USE MATERIALS AND COMPONENTS SUPPLIED BY MANUFACTURER WHEN DOING
MAINTENANCE OR REPLACEMENTS.
4. DOOR GASKETS - The gasket used on this unit (5/8" medium density berglass rope) requires only light pressure to
seal. This will prolong seal life. It is important that the door seal be maintained in good condition. Periodically inspect
seals and replace if necessary. Follow instructions included in the WODC.DG58 kit obtainable from your nearest
Pacic Energy Dealer.
5. DOOR GLASS - Do not slam loading door or otherwise impact glass. When closing door, make sure that no logs
protrude to impact the glass. If the glass gets cracked or broken, it must be replaced before using the stove.
Replacement glass can be obtained from your dealer. Use 16-1/2"(419mm) x 10-1/2"(267mm) x 5 mm. Ceramic
glass only. Do not substitute with any other type.
To remove broken glass, remove the door gasket and then undo the eight screws securing the gasket guides and
glass retainers. Remove all particles of glass. Be careful as they are very sharp. Install new glass complete with
gasket. Replace glass retainers and gasket guides then install new door gasket as per instructions provided with the
door gasket kit.
CAUTION:
- do not overtighten, tighten screws very carefully - do not clean glass when hot
- do not use abrasive cleaners on glass
6. The area where boost combustion air enters the rebox must be kept clear of excessive ash buildup which will block
air ow. This area is at the front of the rebox.
7. Do not store wood within heater installation clearances, or within the space required for fuel loading and ash removal.
Keep the area around the heater clean and free of loose combustibles, furniture, newspapers, etc.
8. Establish a routine for the fuel, wood burning and ring technique. Check daily for creosote buildup until experience
shows how often you need to clean to be safe.
9. Be aware that the hotter the re, the less creosote is deposited. Weekly cleaning may be necessary in mild weather,
even though monthly cleaning is usually enough in the coldest months when burning rates are higher.
Instruct all members of your family on the safe operation of the heater. Ensure they have enough knowledge of the entire
system if they are expected to operate it. Stress the section on chimney res and the importance of following the steps
outlined "In Case of Chimney Fire".
Baffle Removal
Chimney connector pipe should be disconnected from stove to clean and inspect. Only if this is not possible should you
remove bafe assembly. CAUTION: Ceramic blanket insulation is located on top of bafe. Do not use a vacuum in this
area.
DO NOT OPERATE WITH BAFFLE ASSEMBLY OR INSULATION REMOVED.
Remove retaining pin at the back top of the rebox, just under the bafe. Lift bafe up and pull forward to disconnect
from the supply tube. Tilt bafe sideways to drop down and remove from rebox. Re-install bafe assembly in reverse
order.
WARNING
Sweep/Clean chimney with bafe installed or be sure to plug the top of the bafe tube in the back of the rebox before
sweeping or cleaning. Failure to prevent ash or soot from falling into the bafe tube will cause incorrect operation and
will lead to premature burn out of the tube or bafe.
9
290816-24_ NEO 1.2 5055.600-A

Operator Instructions
Problem Cause Cure
Glass is Dirty 1. Wood is wet - Use dry wood
2. Turning down air control - Do not turn down until
or damper too soon a) there is a good bed of coals
b) the wood is charred
3. Draft too low - Improper chimney height and / or diameter
- Chimney plugged or restricted, check ue
- Provide outside air for combustion
4. Door gasket leakage - Replace gasket
- Check latch
Excessive Creosote Buildup - See 1,2,3, above.
Low Heat Output 1. Wood is wet - Use dry wood
2. Fire too small - Build a larger re
3. Draft too low - Chimney plugged or restricted,
inspect and clean
Stove Won't Burn 1. Combustion air supply blocked - Check outside air supply for obstruction
- Check that room air cover is removed
2. Draft too low - Chimney plugged or restricted, inspect
and clean
- Chimney oversized or otherwise unsuitable,
consult Dealer
Troubleshooting
10 290816-24_ NEO 1.2
5055.600-A

Operator Instructions
Warranty Information
Pacic Energy extends the following warranty coverage to the original registered purchaser of the product:
LTD Lifetime Coverage (10 years)
Limited lifetime coverage is extended to the following components (parts only) porcelain nish, glass (glass for thermal
breakage only, not impact), plating, rebox and bafe.
3 Year Comprehensive
Pacic Energy will replace or repair any part found to be defective (parts and labor) for three years from the date of
purchase.
This coverage includes electrical components (blowers, speed controls and thermal switches).
Conditions:
Your stove has been designed to perform in the harshest climates in North America. You can be confident that
under normal use your stove will be trouble free for many years. If your stove is prematurely deteriorating this
is a significant indicator of improper usage, for example; excessive draft, heating to large an area, contaminated
fuel - such as high sodium content or plastics and chemicals. Please be aware, these conditions may be reasons
to void your warranty.
For wood products - All installations must be installed according to all applicable local and national codes. It is the
responsibility of the installer to ensure the unit is operating correctly at installation.
Any part that shows in our judgment evidence of defect shall be repaired, replaced or refunded at Pacic Energy’s
option. The defective part may be required to be returned to Pacic Energy or an accredited agent, transportation
prepaid.
Porcelain is warranted for gloss retention. Certain colors may darken when heated and return to the original shade when
cool.
Glass is warranted against thermal breakage.
Plating is warranted against tarnishing. Gold plating may attain a deeper color with use.
Exclusions
Limited Lifetime coverage - Lifetime coverage is limited to the repair, replacement or refund of the indicated parts only.
Labor charges are not covered under the lifetime warranty.
The following items are not included in the Lifetime Warranty: rebox rails and heat shields.
The following parts are not warranted: rebrick, gaskets and ceramic ber blankets.
This warranty does not apply to any part that shows evidence of misuse, abuse, improper installation, accident, lack of
maintenance, or modication.
Pacic Energy shall in no event be liable for any special, indirect or consequential damages of any nature whatsoever
which are in excess of the original purchase price of the product.
Pacic Energy is not responsible for installation, operational or environmental conditions beyond our control.
(The company may, at its discretion, discharge all obligations by refunding the wholesale price of the defective part.)
For Warranty claims, please contact your nearest Pacific Energy dealer.
Pacific Energy Limited Lifetime Warranty Wood Products
11
290816-24_ NEO 1.2 5055.600-A

Installation Instructions
Installation Instructions
Stove Dimensions
NOTE: DIMENSION
DOES NOT INCLUDE
LEVELLING LEGS
Assembly
Removing stove from crate
1. Carefully remove wood top and supports.
2. Remove plastic cover.
3. Using a 7/16"(12mm) wrench, remove lag bolts that secure hold down brackets to bottom pallet (Figure 2).
4. Slide the hold down brackets away from the stove.
31 3/4"
807mm
33 1/8"
841mm
27 1/8"
688mm
16 1/2"
420mm
3 1/2"
89mm
Figure 1: NEO 1.2 Dimensions.
Lag bolts
(2 on each side)
Figure 2: NEO 1.2 pallet removal.
12 290816-24_ NEO 1.2
5055.600-A

Installation Instructions
Figure 4: Slide panel in to place.
Side Panel Installation
1. Carefully remove the panels from the box.
2. Loosen the panel bracket screws a little so that the bracket can move while tting the panel into place.
3. Engage the tabs of the panel into the slots in the front mounting bracket (Figure 4).
4. Attach the panel to the panel bracket. Panel edge ts over top of the panel bracket (Figure 5).
5. Insert two screws into the back of the panel but do not tighten.
6. Push panel from the front toward the rear so that there is no play between the panel tabs and the front
mounting bracket. Also align the bottom of the panel so that it aligns evenly with the base of the unit
(Figure 6).
7. Tighten screws.
Tab
Tab
Tab
Tab
Panel Bracket
Figure 3: Panel bracket.
Figure 5: Panel adjustmentsi
Align panel with unit base
Figure 6: Base of panel and alignment.
13
290816-24_ NEO 1.2 5055.600-A

Installation Instructions
Residential Installation
Warning: Under no circumstances is this heater to be installed in a makeshift or "temporary" manner. It may be red only
after the following conditions have been met.
• DO NOT ATTEMPT TO CONNECT THIS HEATER TO ANY AIR DISTRIBUTION DUCT.
• Outside combustion air or fresh air into the room may be required in your area, consult local building codes (see
Combustion Air section).
•It is recommended that the unit be anchored to the hearth pad or oor for stability.
The services of a competent or certied installer, (certied by the Wood Energy Technical Training program (WETT) - in Canada, Hearth
Education Foundation (HEARTH) - in U.S.A.,) are strongly recommended.
BOTH CHIMNEY SYSTEM AND CONNECTOR MUST BE LISTED TO: IN CANADA - ULC S-641 LISTED CONNECTOR AND
ULC-S-629 LISTED CHIMNEY, IN USA - UL-103 HT LISTED CONNECTOR AND CHIMNEY
Clearances
1. This heater may be installed using a single-wall connector (smoke pipe) or listed double-wall connector. See "Mobile Home
Installation" on page 16.
2. Clearances to combustible surfaces and materials using single-wall connector are shown in Figure 8.
Clearances may be reduced with various heat insulating materials. Consult local re codes and authorities for approval.
3. Alternately, for close clearances, use a listed double-wall connector. See "Figure 7" on page 15.
Chimney and Connector
Connect to a listed chimney or a chimney suitable for use with solid fuel that is lined and in good condition and meets local building
codes. The chimney ue size should be the same as the stove outlet for optimal performance. Reducing or increasing the ue size
may adversely affect stove performance. Chimney ue exit is to be 3 feet (1 m.) above roof and two feet (0.6 m.) above highest
projection within 10 feet (3 m.). The installation must meet all local codes. Do not connect this unit to a chimney ue serving another
appliance. Minimum system height is 15 feet (4.6 m.) (measured from base of appliance).
Double-Wall Connector
• Use a listed double-wall connector.
• Install all components to the chimney connector manufacturer's installation requirements.
Single-Wall Connector
Smoke pipe must be:
• as short and straight as possible, use six inch diameter, 24 gauge black pipe that is clean and in new condition.
• secured at every joint and collar with 3 sheet metal screws.
• installed with the crimped or male ends pointing down. This will carry any liquid creosote or condensation back into the stove.
• The chimney connector shall not pass through an attic, roof space, closet or similar concealed space, oor, or ceiling. Where
passage through a wall, or partition of combustible material is desired, the installation shall conform to CAN/CSA-B365,
Installation Code for Solid-Fuel-Burning Appliances and Equipment or in the U.S., NFPA 211: Standard for Chimneys, Fireplaces,
Vents, and Solid Fuel-Burning Appliances.
14 290816-24_ NEO 1.2
5055.600-A

Installation Instructions
Procedure
1. If a listed chimney and double-wall connector is to be connected to the stove, install all components to the chimney manufac-
turer's installation requirements - (Outside combustion air may be required, consult local building codes. See "Combustion
Air" on page 18.
2. If it is desirable to use smoke pipe in conjunction with the insulated chimney, see step 4.
3. If a roof or ceiling support is used in the installation, you will nd the chimney manufacturer's complete instructions packed
with the roof support.
4. To start installing smoke pipe (chimney connector), slip crimped edge of the pipe inside the stove collar. Use holes provided in
collar to secure pipe with three screws.
5. Install the remaining lengths of pipe one on top of the other to the nished height of the chimney connector and secure to each
other.
Figure 7: Residential clearances.
14"
355mm
11"
280mm
21 1/2”
550mm
18"
460mm
7"
180mm
12"
305mm 9"
230mm
14"
355mm
3"
76mm
7"
180mm
3"
76mm
7"
180mm
7"
180mm
20 1/2"
520mm
7"
180mm
12"
305mm
9"
230mm
20 1/2"
520mm
Residential
Minimum
Clearance to
Combustibles
Single Wall Connector - Residential
Double Wall Connector - Residential
Alcove: Min. Height 7' / 213.3 cm
Max. Depth 3' / 91.4 cm
8"
205mm
15
290816-24_ NEO 1.2 5055.600-A

Installation Instructions
Mobile Home Installation
Warning: Under no circumstances is this heater to be installed in a makeshift or "temporary" manner. It may be red only
after the following conditions have been met.
• DO NOT CONNECT THIS UNIT TO A CHIMNEY FLUE SERVING ANOTHER APPLIANCE.
• DO NOT INSTALL IN A SLEEPING ROOM.
• BOTH CHIMNEY SYSTEM AND CONNECTOR MUST BE LISTED TO: IN CANADA - ULC S-641 LISTED
CONNECTOR AND ULC-S-629 LISTED CHIMNEY, IN USA - UL-103 HT LISTED CONNECTOR AND CHIMNEY
• Outside air supply must be used for Mobile Home installations. See "Figure 11" on page 20.
• Remove the chimney down to the roof ashing to allow for transportation of the mobile home.
Clearances
This heater must be installed with a listed double-wall connector and compatible chimney system.
Clearances to combustible surfaces and materials are shown in Figure 8 below.
Clearances may be reduced with various heat insulating materials. Consult local re codes and authorities for approval.
NOTE: Longer chimney lengths and different pitch ashings may be used. All other parts listed must be installed (See
Figure 11 on page 20) Install all components to the connector or chimney manufacturer's installation requirements.
Consult your chimney supplier for installation advice.
14"
355mm
20 1/2"
520mm
7"
180mm
12"
305mm
9"
230mm
3"
76mm
3"
76mm
Mobile Home
Minimum
Clearance to
Combustibles
Double Wall Connector - Mobile Home
Figure 8: Mobile home clearances.
16 290816-24_ NEO 1.2
5055.600-A

Installation Instructions
Procedure:
CAUTION: THE STRUCTURAL INTEGRITY OF THE MOBILE HOME FLOOR, WALL AND CEILING/ROOF MUST BE
MAINTAINED.
The services of a competent or certied installer, (certied by the Wood Energy Technical Training program (WETT) - in
Canada, Hearth Education Foundation (HEARTH) - in U.S.A.,) are strongly recommended.
Note: See "Combustion Air" on page 18
1. Position stove and oor protection with hole for combustion air in accordance with the clearances as stated on the
label and in Figure 8.
2. Mark the position for the hole in the ceiling and roof by using a string and plumb-bob.
3. Check that the intended location will not interfere with oor joists, ceiling joists or rafters before proceeding further.
4. Cut a hole in the ceiling and roof to suit the chimney system and frame in the sides. The chimney support is mounted
to the framing.
5. If the chimney connector exits the mobile home less then 7 feet above the ground then a guard must be installed to
cover the connector up to a height of 7 feet (2.13m).
6. The guard must not have opening larger than 3/8"(10mm) and must maintain a space of 4"(102mm) minimum around
the chimney connector.
7. Assemble chimney sections so the nished length is resting on the support and protruding through the roof. Avoid
having joints between ceiling and roof. Install radiation shield. Assemble ashing and storm collar and be sure to
maintain the vapour barrier at this point. (Seal securely.) Attach rain cap and check ashing for leaks.
8. Install connector as per manufacturer's instructions.
9. Attach stove to ooring using two 1/4" x 2" or longer lag screws.
17
290816-24_ NEO 1.2 5055.600-A

Installation Instructions
The stove may be installed on a combustible oor provided ember protection made from a non-combustible material
such as steel, ceramic tile, brick etc.is used. - This protection must extend as follows:
In Canada: 18" (457 mm) on the ring side and 8" (203 mm) to the other sides - See Figure 9.
Floor Protector
In USA: 16" (406 mm) to the front and 8" (203 mm) to the sides of the fuel loading door opening - See Figure 10. This protection is
also required under the chimney connector and 2" (51 mm) beyond each side when using horizontal pipe.
8" [203mm]
18" [457mm]
8" [203mm]
8" [203mm]
Canada Only
Minimum Width - 43”(1.09m)
Minimum Overall Depth - 41”(1.04m)
Non-combustible
oor protector
Figure 9: Ember protector for Canada. Figure 10: Ember protector for USA.
Combustion Air
Intake or combustion air can be supplied to the stove in one of two ways. Consult your local building code or CAN/CSA-B365, Installation Code for
Solid-Fuel-Burning Appliances and Equipment before proceeding. The unit must have adequate air for combustion provided in the room the unit is
installed in.
1. Outside air supply - (Necessary for mobile home installation, optional for residential installation.) Outside air may be drawn from either
underneath the stove or from behind.
Attach the intake starter to the bottom of the stove with the screws provided.
To draw outside air through the oor, Cut or drill a 3-1/4"(83mm) diameter hole directly below the intake starter (on the bottom of the intake box).
Connect intake starter through the oor with a 3" (102mm) inside diameter non-combustible tubing. .
This hole must get its air from a ventilated crawl space or be extended with duct to the outdoors (See "Figure 12" on page 21). The use of
outside combustion air for residential installation requires the unit to be secured to the structure to prevent dislodging of the air duct.
To draw outside air from behind the stove, cut or drill a 3-1/4"(83mm) hole through the wall behind the unit. Use an appropriate household 3"
(76mm) inlet. Connect the inlet to the intake starter section under the unit, with non-combustible tubing
Note: This unit is not designed to be operated with the ring door open. In addition to the obvious hazard of sparks landing on combustibles, an open
re door will cause the heater to draw air from the living space and possibly cause suffocation.
2. Room air supply - Remove the cover plate or knockout from the bottom of the Intake box. The stove will now draw its air from the room through
this opening and into the rebox intake.
Note: The living space around the heater must be well ventilated with good air circulation. Anything that may cause a negative pressure can cause
gases or fumes to be pulled into the living area. During extremely cold weather, and especially when burning at very slow rates, the upper parts of the
exposed chimney may ice up, partially blocking the ue gases. If blockage occurs, ue gases may enter living space.
Note: An outside air pipe shield is available to place in front of the pipe used to bring outside air into the unit. Instructions for installation are provided
with the shield.(Part #NE12.7875.34)
8"
16"
8"
U.S.A. Only
Minimum Width - 33-3/8"(848mm)
Minimum Overall Depth - 28-1/2"(725mm)
Non-combustible
oor protector
18 290816-24_ NEO 1.2
5055.600-A

Installation Instructions
The optional blower kit (WODC.BLOW) is equipped with a three prong power cord and may be installed at any time.
Follow installation instructions supplied with the kit. Route power supply cord away from heater.
Electrical rating: 115 volts A.C., 60Hz, .5 amps.
Fan output rating: 125 CFM
Blower Operation
Proper blower speed matched with air control setting will ensure peak performance from your stove. Operate as follows:
• Air control set to "L" (low), operate blower speed control on "Low".
• Air control set between "L" and "H" (low and high), operate blower speed control at desired setting.
Automatic: To operate the blower automatically, set the rocker switch on the side of the fan housing to "Auto" and set
the speed control to desired setting. This will allow the fan to turn on as the stove heats up to operating temperature. It
will also shut the blower off after the re has gone out and the unit cooled to below a useful heat output range.
Manual: To manually operate the blower, set the rocker switch to "Man" and set the speed control to desired setting.
This will bypass the sensing device and allow full control of the blower. Switching from "Auto" to "Man" or selecting
speed may be done anytime.
Optional Blower
19
290816-24_ NEO 1.2 5055.600-A

Installation Instructions
Spark arrester
rain cap
Certied
Chimney
Storm collar
Roof
ashing
Chimney Support
Wall Thimble
Alternate up and
out installation
Non-combustible
oor protector
Hooded vent or
90 elbow turned down
Attach to oor for
mobile homes
3" diameter air inlet with rodent screen.
If the crawl space is well ventilated it is not
necessary to extend air inlet to outside
as per Local
and Federal
codes
12"(305mm)
Minimum rst
section of pipe
Chimney
connector
52" (1.32m)
Minimum
Minimum 7' (2.1m.)
Ceiling Height
48"
(1219 mm)
Unit may be harder
to start. Please provide
as much vertical length
for the rst section
of pipe as possible
The chimney may incorporate
an offset. To do this safely,
all sections of listed connector,
offset elbows and chimney
section must be screwed
together by at least three sheet
metal screws per joint. The
chimney must be suitably
supported by the chimney
manufacturer's listed offset
support
Follow chimney manufacture specifcations for
distance between vent termination heigth and
chimney at roof line. Also consult local building
regulations.
*
*
Figure 11: Common residential venting conguration.
20 290816-24_ NEO 1.2
5055.600-A