Pacific energy NEO 2.5 INSERT User manual

210616-28
5055.880 NEO 2.5 NEWCASTLE
Visit www. pacificenergy.net for the most up-to-date version of this manual
INSTALLATION
AND OPERATING
INSTRUCTIONS
SERIAL #
SAFETY NOTICE
If this stove is not properly installed, a
house fire may result. For your safety,
follow the installation instructions.
Contact local building or fire officials
about restrictions and installation
inspection requirements in your area.
IMPORTANT:
THESE INSTRUCTIONS ARE TO
REMAIN WITH THE HOMEOWNER
TESTED and LISTED to CAN/ULC S627
AND UL 1482
Meets the Environmental Protection
Agency's May 2015 Particulate Emission
Standards
Standards MODEL - NEO 2.5 NEWCASTLE
SERIES - A

HOT GLASS WILL CAUSE
BURNS.
DO NOT TOUCH GLASS UNTIL
COOLED.
NEVER ALLOW CHILDREN TO
TOUCH GLASS.
!
WARNING
Table of Contents
2210616-28_ NEO 2.5 NC
5055.880
Rating Label ....................................................................3
Rating label location .................................................3
Efciency and BTU Output .......................................3
Safety ............................................................................... 4
Chimney Smoke and Creosote Formation ............... 4
Chimney Fires ........................................................ 4
In Case of a Chimney Fire......................................... 4
Avoiding a Chimney Fire ........................................... 5
Understanding & Operating Your Pacic Energy Stove ..5
Operation .........................................................................6
Wood Selection.........................................................6
How to Test Your Wood ............................................6
DO NOT BURN THESE MATERIALS ........................6
Lighting a Fire ........................................................... 7
Normal Operation...................................................... 7
Curing of the paint nish........................................... 7
Restarting After Extended or Overnight Burns .........8
Over Firing.................................................................8
Proper Draft ..............................................................8
Ash Removal .............................................................8
Disposal of Ashes .....................................................8
Storing Wood Beneath Unit ......................................9
Maintenance ....................................................................9
To remove broken glass ..........................................10
Bafe Removal........................................................10
Maintenance Checks ..................................................... 11
Weekly .................................................................... 11
Monthly ................................................................... 11
When Cleaning the Chimney System .................... 11
Blower..................................................................... 11
Troubleshooting ............................................................. 12
Warranty Information ..................................................... 13
LTD Lifetime Coverage (10 years) ........................... 13
3 Year Comprehensive............................................ 13
Conditions...............................................................13
NEO 2.5 Dimensions ..................................................... 14
Crate Removal ...................................................... 14
Cast Iron Parts ...............................................................14
Ember Protection .......................................................... 17
Combustion Air ..............................................................18
Residential Installation ..................................................19
Clearances ..............................................................19
Chimney and Connector ........................................ 19
Double-Wall Connector...........................................19
Single-Wall Connector ...........................................20
Procedure ............................................................... 20
Mobile Home Installation ...............................................23
Additional Requirements:........................................23
Clearances ..............................................................23
Procedure ............................................................... 23
Optional Blower ............................................................. 24
Blower Operation .................................................... 24
Optional Outside Air Adapter..................................25
Firebrick Installation Instructions ...................................26
Replacement Parts - NEWCASTLE 2.5 ......................... 27

Operator Instructions
35055.880
210616-28_ NEO 2.5 NC
PLEASE SAVE THESE INSTRUCTIONS
This manual describes the installation and operation of the Pacic
Energy, NEWCASTLE 2.5 Freestanding wood wood stove. This wood
stove meets the 2015 U.S. Environmental Protection Agency’s crib
wood emission limits for wood wood stoves sold after May 15, 2015.
Under specic test conditions this wood stove has been shown to
deliver heat at rates ranging from 11,500 to 32,600 Btu/hr.
NOTE: WE STRONGLY RECOMMEND THAT SMOKE AND CARBON
MONOXIDE DETECTORS BE INSTALLED IN THE AREA WHERE
THE Wood stove IS TO BE INSTALLED.
If smoke detectors have been previously installed, you may notice that
they are operating more frequently. This may be due to curing of stove
paint or fumes caused by accidentally leaving the re door open. Do
not disconnect the detectors.
SAFETY NOTICE: If this stove is not properly installed, a house
re may result. For your safety, follow the installation instructions.
Contact local building or re ofcials about restrictions and installation
inspection requirements in your area.
Please read this entire manual before you install and use your new
room wood stove. Failure to follow instructions may result in property
damage, bodily injury, or even death.
Rating Label
A.
12 IN. / 305 MM 12 IN. / 305 MM
B.
12 IN. / 305 MM 12 IN./305 MM
C.
8 IN. / 203 MM 8 IN. / 203 MM
D. 23.5
IN. / 597 MM 23.5 IN. / 597 MM
E.
15 IN. / 381 MM 15 IN. / 381 MM
F.
17 IN. / 432 MM 17 IN. / 432 MM
A.
8 IN. / 203 MM 8 IN. / 203 MM
B.
5 IN. / 127 MM 5 IN. / 127 MM
C.
3 IN. / 76 MM 3 IN. / 76 MM
D.
19 IN./483 MM 19 IN. / 483 MM
E.
7.5 IN. / 191 MM 7.5 IN. / 191 MM
F.
11.5 IN. / 292 MM 11.5 IN. / 292 MM
A. 8
IN. / 203 MM 8 IN. / 203 MM
B.
5 IN. / 127 MM 5 IN. / 127 MM
C.
N/A 3 IN. / 76 MM
D.
19 IN./483 MM 19 IN. / 483 MM
E.
7.5 IN. / 191 MM 7.5 IN. / 191 MM
F.
N/A 11.5 IN. / 292 MM
CERTIFIED FOR CANADA AND U.S.A. - SERIES / SÉRIE: AMODEL / MODÈLE: NEO 2.5 NEWCASTLE 2.5 NEOSTONE 2.5 LISTED ROOM HEATER, SOLID FUEL TYPE.
ALSO FOR USE IN MOBILE HOMES TESTED TO/ ÉPROUVÉ SELON: CAN/ULC S627-00 AND IN THE USACONFORMS TO UL 1482-2011
•INSTALLAND USE IN ACCORDANCE WITH THE MANUFACTURER’S INSTALLATION AND OPERATING INSTRUCTIONS. •CONTACT LOCALBUILDING OR FIRE OFFICIALSABOUT RESTRICTIONS, INSTALLATION PERMIT AND
INSPECTION IN YOUR AREA.
•DO NOT CONNECT THIS UNIT TO ACHIMNEY FLUE SERVING ANOTHER APPLIANCE.
•USE 6 INCH / 150MM DIAMETER MINIMUM 24 MSG BLACK OR LISTED CONNECTOR. •CAN BE CONNECTED TO ALINED MASONRY CHIMNEY SUITABLE FOR USE WITH SOLID FUELS. •DO NOT OBSTRUCT THE AIR INLETS BENEATH THE HEATER. •SEE LOCAL BUILDING CODE AND MANUFACTURER'S INSTRUCTIONS FOR PRECAUTIONS REQUIRED
WHEN PASSING A CHIMNEY THROUGH A COMBUSTIBLE WALL OR CEILING.
•DO NOT PASSACHIMNEY CONNECTOR THROUGH ACOMBUSTIBLE WALL OR CEILING.
•MINIMUM CLEARANCE BETWEEN SINGLE WALL CHIMNEYCONNECTORAND COMBUSTIBLE MATERI-
ALS-18INCHES/455MM. CLEARANCE MAY BE REDUCED BY THE USE OF LISTED PIPE SHIELDS, WALL
PROTECTORS OR OTHER MEANS APPROVED BY LOCALBUILDING OR FIRE OFFICIALS.
•COMPONENTS REQUIRED FOR MOBILE HOME AND ALCOVE INSTALLATION: OUTSIDE AIR KIT. BOTH CHIMNEY SYSTEM AND CONNECTOR MUST BE LISTED TO:
IN CANADA - ULC S-641 LISTED CONNECTOR AND ULC-S-629 LISTED CHIMNEY IN USA - UL-103 HT LISTED CONNECTOR AND CHIMNEY •USE COMPONENTS SPECIFIED IN PACIFIC ENERGYINSTALLATION INSTRUCTIONS. •OPTIONAL COMPONENTS - BLOWER(WODC.BLOW), FAN ELECTRICALRATING: 115V, 60HZ, .5AMP.
DO NOT ROUTE POWER CORD BENEATH HEATER. •CAUTION: RISK OF EXCESSIVE TEMPERATURES - KEEPASH DUMP CLOSED DURING FIRING OF THE
HEATER.
•OPERATE ONLY WITH FEED DOOR CLOSED. OPEN TO FEED FIRE ONLY.
•KEEP FURNISHINGS AND OTHER COMBUSTIBLE MATERIALS WELL AWAY FROM HEATER. •REPLACE GLASS ONLY WITH CERAMIC GLASS.
HORIZONTAL CONNECTOR NOT PERMITTED IN MOBILE HOMES

AS TESTED - PIPE SHIELD MAYBE REQUIRED BY LOCALAUTHORITIES.
* COMBUSTIBLE ALCOVE SIZE : DEPTH - 3 FT. / .91 M MAX., HEIGHT 7 FT. / 2.1 M MIN., WIDTH 43 IN. / 1.09 M
MIN.
COMBUSTIBLE FLOOR MUST BE PROTECTED BY A CONTINUOUS NON-COMBUSTIBLE MATERIAL EX-
TENDED TO THE FRONT, SIDES AND BACK AS INDICATED.
•FOR USE WITH SOLID WOOD FUEL ONLY. STOVE DESIGNED TO BURN CORDWOOD ONLY. BURNING
OTHER MATERIALS MAY CAUSE DAMAGE TO STOVE OR HOME.
MINIMUM CLEARANCES TO
COMBUSTIBLE MATERIALS/
DÉGAGEMENTS MINIMALES AUX
MATÉRIAUX COMBUSTIBLES
DO NOT REMOVE THIS LABEL
RACCORD
VERTICAL CONNECTOR
RACCORD
HORIZONTAL CONNECTOR
RESIDENTIAL CLOSE CLEARANCE INSTALLATION
USING DOUBLE WALL CONNECTOR/
INSTALLATION
RÉSIDENTIELLE AVEC DÉGAGEMENT MINIMAL, UTILISANT
UN RACCORD DE MUR DOUBLE
* ALCOVE INSTALLATION
USING DOUBLE WALL
CONNECTOR/
* INSTALLATION
EN ALCÔVE UTILISANT UN
RACCORD DE MUR DOUBLE
RESIDENTIAL INSTALLATION
USING SINGLE WALL CONNECTOR/
INSTALLATION RÉSIDENTIELLE UTILISANT UN
RACCORD DE MUR SIMPLE
IN CANADA G. 18 INCHES / 457 MM AU CANADA
H. 8 INCHES / 200 MM
I. 8 INCHES / 200 MM
IN U.S.A. G. 16 INCHES / 405 MM
AUX ÉTATS-UNIS
H. 3.2 INCHES / 81 MM
I. 0 INCHES / 0 MM
MOBILE
HOME INSTALLATION
USING DOUBLE WALL
CONNECTOR/
INSTALLATION
EN MAISON MOBILE UTILISANT
UN RACCORD DE MUR DOUBLE
ETL #4001507
•INSTALLEZ ET UTILISEZ SELON LES INSTRUCTIONS D’INSTALLATION ET D’OPÉRATION FOURNI AVEC L’APPAREIL.. •CONTACTEZ LES OFFICIELS DE LACONSTRUCTION OU DE SERVICE D’INCENDIE POUR DES INFORMATIONS QUANT AUX
RESTRICTIONS. PERMIS D’INSTALLATION ET INSPECTIONS DANS VOTRE RÉGION.
•NE RELIEZ PAS CETAPPAREIL À UN CONDUIT DE CHEMINÉE DESSERVANT DÉJÀ UNAUTREAPPAREIL
•UTILISER UN TUYAU DE RACCORDEMENT DE 6 PO (150 MM) DIAM., HOMOLOGUÉ OU NOIR 24 MSG (MIN.) •PEUT ÊTRE CONNECTÉ À UNE CHEMINÉE DE MAÇONNERIE GAINÉ PRÊTE À L’EMPLOIAVEC DES COMBUSTIBLES SOLIDES. •N’OBSTRUEZ PAS L’ESPACE SOUS LE CAISSON DU POÊLE
•CONSULTEZ LE CODE LOCALDE CONSTRUCTION ET LES INSTRUCTIONS DU FABRICANT QUANT AUX PRÉCAUTIONS À
PRENDRE LORSQUE VOUS FAITES PASSER UNE CHEMINÉE À TRAVERS D’UN MUR OU D’UN PLAFOND COMPOSÉS DE MATÉ-
RIAUX COMBUSTIBLES.
•LE TUYAU DE RACCORDEMENT DE CHEMINÉE NE DOIT PAS TRAVERSER UN MUR OU PLAFOND EN MATÉRIAUX COMBUS-
TIBLES.
•DÉGAGEMENT MINIMAL ENTRE UN RACCORDEMENT DE CHEMINÉE À SIMPLE PAROIS ET UN MUR ET TOUT MATÉRIEL
COMBUSTIBLE - 18 POUCES / 455 mm. CE DÉGAGEMENT PEUT ÊTRE RÉDUIT EN UTILISANT DES PROTECTEURS DE TUYAUX CLASSÉS, PROTECTEURS DE MUR OU AUTRES MOYENS APPROUVÉS PAR LES OFFICIELS DE LA CONSTRUCTION OU DU SERVICE D’INCENDIE DE VOTRE RÉGION.
CONNECTEUR HORIZONTAL NON PERMIS DANS MAISONS MOBILES •PIÈCES REQUISES POUR INSTALLATION EN MAISON MOBILE OU EN ALCÔVE: PRISE D’AIR EXTÉRIEUR
ET L’UN DES RACCORDS SUIVANTS: EN COMBINAISON AVEC L’UN DES SYSTÈMES DE CHEMINÉE COM-
PATIBLES SUIVANTS:
CANADA-TUYAU DE RACCORDEMENT HOMOLOGUÉ ULC S-641 ET CHEMINÉE HOMOLOGUÉE ULC S-629.
ÉTATS-UNIS - TUYAU DE RACCORDEMENT ET CHEMINÉE HOMOLOGUÉS UL-103HT.
• COMPOSANTS OPTIONNELS: VENTILATEUR (WODC.BLOW), ALIMENTATION ÉLECTRIQUE DU VENTILATEUR : 115 V, 60 HZ, 0.5
AMP. LE CORDON D’ALIMENTATION ÉLECTRIQUE NE DOIT PAS ÊTRE PLACÉ SOUS LE POÊLE.
LE FIL ÉLECTRIQUE NE DOIT PAS ÊTRE PLACÉ SOUS LE POÊLE •ATTENTION: RISQUE DE TEMPÉRATURES EXCESSIVES - GARDES LE TIROIR DE CENDRES FERMÉ PENDANT L’ALLUMAGE DU
POÈLE.
•OPÉREZ SEULEMENT LORSQUE LA PORTE D’ALIMENTATION EST FERMÉE. •OUVREZ SEULEMENT POUR ALIMENTER LE FEU. •GARDEZ LES MEUBLES ET AUTRES MATÉRIAUX COMBUSTIBLES BIEN ÉLOIGNÉS DU POÊLE.
•REMPLACES LA VITRE AVEC UNIQUEMENT DE LA VITRE CÉRAMIQUE.
CONNECTEUR HORIZONTALNON PERMIS DANS MAISONS MOBILES

TEL QUE TESTÉ: UN ISOLANT THERMIQUE POUR TUYAU PEUT ÊTRE EXIGÉ PAR LES AUTORITÉS LOCALES. * DIMENSIONS
D’ALCÔVE EN MATÉRIAUX COMBUSTIBLES: PROFONDEUR MAX.: 3 PIEDS (0,91 M), HAUTEUR MIN.: 7 PIEDS (2,1 M), LARGEUR
MIN.: 43 PO (1,09 M).
LE PLANCHER COMBUSTIBLE DOIT ÊTRE PROTÉGÉ PAR UN MATÉRIEL NON-COMBUSTIBLE TOUT D’UNE PIÈCE QUI DOIT
S’ÉTENDRE DE PAR LE DEVANT, LES COTÉS ET L’ARRIÈRE TEL QU’INDIQUÉ.
· POUR UTILISATION AVEC BOIS SOLIDE SEULEMENT. LE POELE CONÇU POUR BRÛLER BOIS DE CORDE
SEULEMENT. LA COMBUSTION D’AUTRES MATÉRIELS PEUT.
A. SIDEWALL TO UNIT/
MUR DE CÔTE / APPAREIL
B. BACKWALL TO UNIT/ M
UR DE FOND / APPAREIL
C. CORNER TO UNIT/
COIN / APPAREIL
D. SIDEWALL TO CONNECTOR/ MUR DE CÔTE / RACCORD
E. BACKWALL TO CONNECTOR/ MUR DE FOND / RACCORD F. CORNER TO CONNECTOR/ COIN / RACCORD
BACK I
HEATER
G
SIDE
H
FRONT
SIDE
H
COTE
COTE
DEVANT
POELE
DOS
RACCORD
VERTICAL CONNECTOR
RACCORD
HORIZONTAL CONNECTOR
MADE IN CANADA/
FABRIQUÉ AU CANADA
J F M A M J J A S O N D
2014 2015 2016 2017 2018 2019
DATE OF MANUFACTURE/
DATE DE MANUFACTURE
NE25-1
U.S. ENVIRONMENTAL PROTECTION AGENCY CERTIFIED TO COMPLY WITH JULY,
1990, PARTICULATE EMISSION STANDARDS//
CERTIFIÉ PAR L’AGENCE DE PROTECTION DE
L’ENVIRONNEMENT DES ÉTATS-UNIS (EPA) EN ACCORD AVEC LES STANDARDS D’ÉMISSION DE
PARTICULES DE JUILLET 1990
5050.900041214
MANUFACTURED BY/
FABRIQUÉ PAR:
PACIFIC ENERGY FIREPLACE PRODUCTS LTD.
2975 ALLENBY RD., DUNCAN, BC V9L 6V8
HOT WHILE IN OPERATION. DO NOT TOUCH. KEEP CHILDREN, CLOTHING
AND FURNITURE AWAY. CONTACT MAY CAUSE SKIN BURNS. SEE NAMEPLATE
AND INSTRUCTIONS.//
CHAUD LORSQU’EN OPÉRATION. NE PAS TOUCHER, TENEZ LES
ENFANTS ET LES VÊTEMENTS BIEN À L’ÉCART. LE CONTACT PEUT CAUSER DES BRÛLURES À LA PEAU. CONSULTEZ LA PLAQUE CE CONSTRUCTEUR ET LES INSTRUCTIONS.
CAUTION
ADJACENT WALL
BACK WALL
D
A
SIDE WALL
BE
ADJACENT WALL
F
C
MUR COTE
MUR ARRIERE
MUR ADJACENT
MUR ADJACENT
SN-502
oor
protector - approved
to UL1618)
Minimum 20GA steel
Figure 1: Newcastle 2.5 rating label.
EPA Certied Emissions 2.9 grams per hour
LHV Tested Efciency 1 80.3%
HHV Tested Efciency 2 74.3%
EPA BTU Output 3 11,500 to 32,600 btu/hr
Peak BTU/Hr Output 4 79,100
Maximum Wood Length 20 inches
Ideal Wood Length 18 inches
Fuel Seasoned Cord wood
1 Weighted Average Lower Heating Value (LHV) efciency
as tested using CSA B415 Performance testing of solid-fu-
el-burning heating appliances. LHV assumes the moisture is
already in a vapour state so there is no loss of energy
2 Weighted Average Higher Heating Value (HHV) efciency
as tested using CSA B415 Performance testing of solid-fu-
el-burning heating appliances. HHV includes the energy
required to vaporize the water in the fuel
3 The range of BTU outputs is based on efciency using CSA
B415 Performance testing of solid-fuel-burning heating appli-
ances and burn rates from the low and high EPA tests using
Douglas Fir dimensional lumber.
4 The Peak BTU/hr is based on efciency using CSA B415
Performance testing of solid-fuel-burning heating appliances,
the Maximum one hour High burn rate from the High Burn EPA
test and the BTU content of cord wood (8600 btu/lb).
Experience will give you the right settings for proper
combustion and efcient burning. Remember the
correct air inlet setting is affected by variables such
as type of wood, outside temperature, chimney
size and weather conditions. With practice, you will
become procient in operating your heater and will
obtain the performance for which it was designed.
Efficiency and BTU Output
Rating label location
The Rating label is located on the lower
portion of the rear cover.

Operator Instructions
4210616-28_ NEO 2.5 NC
5055.880
Safety
Chimney Smoke and Creosote Formation
When wood is burned slowly, it produces tar and other organic vapours, which combine with expelled moisture to form
creosote. The creosote vapours condense in the relatively cool chimney ue of a slow burning re. As a result, creosote
residue accumulates on the ue lining. When ignited, this creosote makes an extremely hot re. The chimney connector
and chimney should be inspected periodically (at least once every two months) during the heating season to determine
if a creosote buildup has occurred. If creosote has accumulated (3 mm. or more), it should be removed to reduce the
risk of a chimney re.
1. Highest smoke densities and emissions occur when a large amount of wood is added to a bed of hot coals and
the air inlet is closed. The heated wood generates smoke, but without ample air, the smoke cannot burn. Smoke-
free, clean burning requires small fuel loads, two or three logs at a time or 1/4 to 1/2 of fuel load and leaving the air
inlet relatively wide open, especially during the rst 10 to 30 minutes after each loading, when most of the smoke
generating reactions are occurring. After 30 minutes or so, the air inlet can be turned down substantially without
excessive smoke generation. Wood coals create very little creosote-producing smoke.
2. The cooler the surface over which the wood smoke is passing, the more creosote will be condensed. Wet or
green wood contributes signicantly to creosote formation as the excess moisture that is boiled off cools the re,
making it difcult for the tars and gases to ignite, thus creating dense smoke and poor combustion. This moisture
laden smoke cools the chimney, compounding the problem by offering the smoke the ideal place to condense.
In summary, a certain amount of creosote is inevitable and must be lived with. Regular inspection and cleaning
is the solution. The use of dry, seasoned wood and ample combustion air will help to minimize annoying smoke
emissions and creosote buildup.
Chimney Fires
The result of excessive creosote buildup is a chimney re. Chimney res are dangerous. Chimney inside temperatures
can exceed 2000° F(1100˚C). This causes much higher than normal temperatures in the chimney and on its exterior
surfaces. Thus ignition of nearby or touching combustible material is more likely during a chimney re. Proper clearances
are critical during such a re.
Chimney res are easy to detect; they usually involve one or more of the following:
• Flames and sparks shooting out of the top of the chimney
• A roaring sound
• Vibration of the chimney
In Case of a Chimney Fire
1. Prepare to evacuate to ensure everyone’s safety. Have a well understood plan of action for evacuation. Have a
place outside where everyone is to meet.
2. Close air inlet on stove.
3. Call local re department. Have a re extinguisher handy. Contact your local municipal or provincial re authority for
further information on how to handle a chimney re. It is most important that you have a clearly understood plan on
how to handle a chimney re.
4. After the chimney re is out, the chimney must be cleaned and checked for stress and cracks before starting
another re. Also check combustibles around the chimney and the roof.
- The services of a competent or certied installer, (certied by the Wood Energy Technical Training program (WETT) -
in Canada, Hearth Education Foundation (HEARTH) - in U.S.A.,) are strongly recommended.

Operator Instructions
55055.880
210616-28_ NEO 2.5 NC
Avoiding a Chimney Fire
There are two ways to avoid chimney res:
1. Do not let creosote build up to a point where a big chimney re is possible.
2. Do not have res in the wood stove that may ignite chimney res. These are hot res, such as when burning house-
hold trash, cardboard, Christmas tree limbs, or even ordinary fuel wood; (e.g.. with a full load on a hot bed of coals
and with the air inlet excessively open.)
Understanding & Operating Your Pacific Energy Stove
The Pacic Energy SUPER SERIES line of wood stoves is a culmination of years of research and development. Designed
to be efcient, clean-burning and user-friendly, this heater will give you years of warm service. However, a knowledge-
able operator is still the most important factor for maximum performance and part of this is understanding the basic
functions of this design.
Traditional wood stoves had a basic combustion system which allowed a considerable amount of heat energy to escape
up the chimney as unburned gases and particulates (smoke). Pacic Energy has designed a system that solves the prob-
lem by burning the smoke and releasing the additional heat to the room.
This system has two critical design features:
1. Above re secondary air injection:
The hollow “air bafe” injects super-heated secondary air just above the load. With the stove at the proper operating
temperature, this will create a secondary ame that will be evident for approximately 1/3 of the total burn time.
2. High mass and thermal insulation:
The high mass (weight) acts as a heat storage and the thermal insulation keeps the combustion zone hot. Active
aming takes place during the rst part of the burn. During this stage, heat is stored in the mass of the unit and is
later released slowly and evenly. As wood chars, active aming will diminish. This clean charcoal burning stage will
last for a considerable length of time and refueling should be avoided until the charcoal base has become quite
small.
OPERATING TIPS
1. Always use dry, seasoned rewood, up to 18”(457mm) long.
2. Operate on a medium to high setting, for up to 1 hour from cold start. After the initial warm up period, refuel and
leave the air control on a medium setting for 5 to 10 minutes more and then set the air control to the desired position.
3. If a slow burn is desired, set the air control to low. Active secondary burning should be present above the wood load.
If it is not present or goes out shortly after, proper operating temperature has not been reached and the stove needs
additional warm up time.

Operator Instructions
6210616-28_ NEO 2.5 NC
5055.880
Operation
CAUTION: Never use gasoline, gasoline type lantern fuel, kerosene, charcoal lighter uid or similar liquids to start or "freshen up" a
re in this heater. Keep all such liquids well away from the heater while it is in use.
CAUTION: Hot while in operation. Keep children, clothing and furniture away. Contact may cause skin burns.
Your PACIFIC ENERGY TM wood stove is designed for many years of trouble free operation. Over ring the appliance will shorten the
life of the product. Failure to rectify an over ring condition can be hazardous and may void the manufacturer's warranty.
Wood Selection
This wood stove is designed to burn natural wood only. Higher efciency and lower emissions generally result when burning air-dried
seasoned hardwoods, as compared to softwoods or to green or freshly cut hardwoods.
Wood should be properly air dried (seasoned) for six months or more. Wet or undried wood will cause the re to smolder and produce
large amounts of smoke and creosote. Wet wood also produces very little heat and tends to go out often. Wood should be stored
under cover away from open ame or heat sources.
Salt water wood * Treated wood
Wet or green wood Coal/charcoal
Garbage* Solvents
Lawn clippings/yard waste Unseasoned wood
Railroad ties Manure or animal remains
Materials containing plastic Materials containing asbestos
Construction or demolition debris Materials containing rubber,
including tires
Paper products, cardboard,
plywood, or particleboard.
Waste petroleum products, paints or
paint thinners, or asphalt products
* These materials contain chlorides which will rapidly destroy metal surfaces and void warranty.
Burning these materials may result in the release of toxic fumes or render the heater ineffective and cause smoke.
The prohibition against burning these materials does not prohibit the use of re starters made from paper, cardboard,
saw dust, wax and similar substances for the purpose of starting a re in an affected wood heater.
Do not burn anything but wood. Other fuels, eg. charcoal, can produce large amounts of carbon monoxide, a tasteless,
odorless gas that can kill. Under no circumstances should you attempt to barbecue in this heater.
• DO NOT STORE/PLACE WOOD WITHIN THE STOVES INSTALLATION CLEARANCES, INCLUDING IN FRONT OF THE UNIT.
• DO NOT STORE WOOD UNDER THE UNIT / BETWEEN THE LEGS.
How to Test Your Wood
Add a large piece of wood to the stove when it has a good large bed of coals. It is dry if it is burning on more than
one side within one minute. It is damp if it turns black and lights within three minutes. If it sizzles, hisses and blackens
without igniting in ve minutes it is soaked and should not be burnt.
DO NOT BURN THESE MATERIALS

Operator Instructions
75055.880
210616-28_ NEO 2.5 NC
Lighting a Fire
WARNING: Never use chemicals or any other volatile liquid to start a fire.
1. Adjust air control to “High” position (all the way to the left) and open door.
2. Place crumpled newspaper in the center of the heater and crisscross with several pieces of dry kindling. Add a few small pieces
of dry wood on top.
3. Ignite the paper and leave the door ajar approximately 1/2"(13mm) - 1"(25mm) until the wood kindling is fully engulfed in ame.
4. After the kindling is fully engulfed add a few small logs. Close door.
5. Begin normal operation after a good coal base exists and wood has charred. Curing of the Paint Finish
When burning your stove for the rst 2-3 times it is very important that the room be well ventilated. Open all windows and doors.
Smoke and fumes caused by the curing process may cause discomfort to some individuals.
Normal Operation
WARNING: This wood heater has a manufacturer-set minimum low burn rate that must not be altered. It is
against federal regulations to alter this setting or otherwise operate this wood heater in a manner inconsistent
with the operating instructions in this manual.
1. Set air control to a desired setting. If smoke pours down across the glass (waterfall effect) this indicates you have shut the control
down too soon or you are using too low a setting. The wide range control makes nding the desired setting for your application
easy. As every home's heating needs vary (ie. insulation, windows, climate, etc.) the proper setting can only be found by trial and
error and should be noted for future burns.
2. To refuel, adjust air control to “High” position(all the way to the left), and give the re time to brighten. Open the door slowly, this
will prevent back pufng or ame roll-out.
3. Use wood of different shape, diameter and length ( recommended 16"(406mm)). Load your wood and try to place the logs so that
the air can ow between them. Always use dry wood.
4. Do not load fuel to a height that exceeds 7 1/2" from the rebox oor or in such a manner that would be hazardous when opening
the door.
5. For extended or overnight burns, unsplit logs are preferred. Remember to char the wood completely on "High" setting before
adjusting air control to the "Low" setting for overnight burn.
Curing of the paint finish
See Stove Bright user guide. When burning your stove for the rst two or three times, it is very important that the room be very well
ventilated. Open all windows and doors.
Health Warning.
The smoke from the curing process displaces oxygen. Small children, elderly folks and persons with existing breathing problems
should vacate the area during the hot burn to avoid the discomfort of lost oxygen. The smoke is primarily Carbon Dioxide, and there-
fore non-toxic but uncomfortable.
WARNING: Always keep loading door closed when burning. This heater is not designed for open door burning.
WARNING: No alteration or modification of the combustion air control assembly is permitted. Any tampering will
void warranty and could be very hazardous.
WARNING: Do not use grates or andirons to elevate the fuel. Burn directly on the fire bricks. Replace broken or
missing bricks. Failure to do so may create a hazardous condition.

Operator Instructions
8210616-28_ NEO 2.5 NC
5055.880
Restarting After Extended or Overnight Burns
1. Open door and rake hot embers towards the front of the heater. Add a couple of dry, split logs on top of embers, close door.
2. Adjust air control to high and in just a few minutes, logs should begin burning.
3. After wood has charred, reset air control to desired setting.
4. To achieve maximum ring rate, set control to “High” position(all the way to the left). Do not use this setting other than for starting
or preheating fresh fuel loads.
Over Firing
DO NOT OVER FIRE THIS HEATER: Attempts to achieve heat output rates that exceed heater design specifica-
tions can result in permanent damage to the heater and chimney.
Over ring can be caused by operating the unit with the door open, damage to door gaskets allowing excess air to enter the rebox,
the use of kiln dried lumber, mill ends or paper waste and prolonged or continual use on a high burn setting.
Proper Draft
Operation with the door open can cause excessive smoke. Do not operate this unit in a manner that will cause excessive
smoke.
Draft is the force which moves air from the appliance up through the chimney. The amount of draft in your chimney
depends on the length of the chimney, local geography, nearby obstructions and other factors. Too much draft may
cause excessive temperatures in the appliance. An uncontrollable burn or a glowing red stove part or chimney indicates
excessive draft. Inadequate draft may cause back pufng into the room and plugging of the chimney. Smoke leaking into
the room through appliance and chimney connector joints indicates inadequate draft.
Ash Removal
Caution: Ashes are to be removed only when the heater is cold.
Whenever ashes get 3 to 4 inches deep in your rebox, and when re has burned down and cooled, remove excess
ashes. Leave an ash bed approximately 1" (25 mm) deep on the rebox bottom to help maintain a hot charcoal bed for
future res.
Optional Ash Clean out system (NA): The ash dump handle is located under the ash lip on the left hand side behind the
lower grill. To operate ash dump, remove the lower grill, pull handle out 1/2"(13mm) and turn clockwise. This will unlock
the ash dump and allow it to open. Hold handle open while pulling ashes into the opening. Avoid large embers as these
still contain heat value. Release handle and push in to lock. Ensure ash dump door is properly engaged. Fill the cav-
ity with the remaining ash level with the rebox oor. Lift and pull out ash pan and discard ashes into metal container.
Replace ash pan and ensure it is seated properly.
Do not burn with ash dump door open. Doing so will create a hazardous condition. Always leave about 1"(25mm) of ash
when cleaning.
Disposal of Ashes
Ashes should be placed in a metal container with a tight tting lid. The closed container of ashes should be placed on a
non-combustible oor or on the ground, well away from all combustible materials, pending nal disposal. If the ashes are
disposed of by burial in soil or otherwise locally dispersed, they should be retained in closed container until all cinders
have thoroughly cooled. Other waste should not be placed in this container.

Operator Instructions
95055.880
210616-28_ NEO 2.5 NC
Maintenance
1. Burn cord wood only, dry and well seasoned. The denser or heavier the wood when dry, the greater its heat value.
This is why hardwoods are generally preferred. Green or wet wood will cause a rapid buildup of creosote. If you
feel it is necessary to burn wet or unseasoned wood, do so only with the air inlet set open enough to maintain a
good strong re and fairly high chimney temperatures. Do not attempt to burn overnight using green wood or wet
wood. Wet wood can cause up to 25% drop in wood stove output, as well as contributing signicantly to creosote
buildup.
WARNING: Never use chemicals or any other volatile liquid to start a fire. Do not burn garbage, or
flammable fluids such as gasoline, naphtha, or engine oil. We strongly recommend that smoke detectors be
installed.
2. Remove ashes frequently. Embers can roll out the door and create a re hazard.
3. If glass becomes darkened through slow burning or poor wood, it can readily be cleaned with replace glass cleaner
when stove is cold. Never scrape with an object that might scratch the glass. The type and amount of deposit on
the glass is a good indication of the ue pipe and chimney buildup. A light brown dusty deposit that is easily wiped
off usually indicates good combustion and dry, well-seasoned wood and therefore relatively clean pipes and chim-
ney. On the other hand, a black greasy deposit that is difcult to remove is a result of wet and green wood and too
slow a burning rate. This heavy deposit is building up at least as quickly in the chimney.
WARNING: ONLY USE MATERIALS AND COMPONENTS SUPPLIED BY MANUFACTURER WHEN DOING
MAINTENANCE OR REPLACEMENTS.
4. DOOR GASKETS - The gasket used on this unit (5/16” medium density berglass rope) requires only light pressure
to seal. This will prolong seal life. It is important that the door seal be maintained in good condition. Periodically
inspect seals and replace if necessary.
5. DOOR GLASS - Do not slam loading door or otherwise impact glass. When closing door, make sure that no
logs protrude to impact the glass. If the glass gets cracked or broken, it must be replaced before using the stove.
Replacement glass can be obtained from your dealer. Use 18 3/4”(476mm) x 11-1/8”(283mm) x 5 mm. Ceramic
glass only. Do not substitute with any other type.
Storing Wood Beneath Unit
It is possible to store wood between the stove pedestals, underneath the unit. The wood must not extend further forward
than ush with the pedestals. Do not store paper or other stove lighting devices within the pedestal area. Although
storing
wood under the unit is possible it is not recommended. NOTE: Refer to local re codes, CAN-B365 and NFPA 211 in the
U.S..
WARNING: IF YOU CHOOSE TO STORE WOOD BENEATH YOUR UNIT, EXERCISE EXTREME CAUTION WHEN
LOADING THE WOOD STOVE. EMBERS CAN FALL AND MAY IGNITE WOOD BENEATH STOVE.

Operator Instructions
10 210616-28_ NEO 2.5 NC
5055.880
CAUTION:
• Do not over tighten, tighten screws very carefully.
• Do not clean glass when hot.
• Do not use abrasive cleaners on glass.
6. The area where boost combustion air enters the rebox must be kept clear of excessive ash buildup which will
block air ow. This area is at the front of the rebox.
7. Do not store wood within wood stove installation clearances, or within the space required for fuel loading and ash
removal. Keep the area around the wood stove clean and free of loose combustibles, furniture, newspapers, etc.
8. Establish a routine for the fuel, wood burning and ring technique. Check daily for creosote buildup until
experience shows how often you need to clean to be safe.
9. Be aware that the hotter the re, the less creosote is deposited. Weekly cleaning may be necessary in mild
weather, even though monthly cleaning is usually enough in the coldest months when burning rates are higher.
10. Instruct all members of your family on the safe operation of the wood stove. Ensure they have enough knowledge
of the entire system if they are expected to operate it. Stress the section on chimney res and the importance of
following the steps outlined “In Case of Chimney Fire”.
Baffle Removal
Chimney connector pipe should be disconnected from stove to clean and inspect. Only if this is not possible should
you remove bafe assembly. CAUTION: Ceramic blanket insulation is located on top of bafe. Do not use a vacuum in
this area.
DO NOT OPERATE WITH BAFFLE ASSEMBLY OR INSULATION REMOVED.
Remove retaining pin at the back top of the rebox, just under the bafe. Lift bafe up and pull forward to disconnect
from the supply tube. Tilt bafe sideways to drop down and remove from rebox. Re-install bafe assembly in reverse
order.
WARNING: Sweep/Clean chimney with bafe installed or be sure to plug the top of the bafe tube in the back of the
rebox before sweeping or cleaning. Failure to prevent ash or soot from falling into the bafe tube will cause incorrect
operation and will lead to premature burn out of the tube or bafe.
To remove broken glass
Remove the door gasket and then undo the eight screws securing the gasket guides and glass retainers. Remove all
particles of glass. Be careful as they are very sharp. Install new glass complete with gasket. Replace glass retainers and
gasket guides then install new door gasket as per instructions provided with the door gasket kit.

Operator Instructions
11 5055.880
210616-28_ NEO 2.5 NC
Maintenance Checks
Check the following parts for damage such as cracks, excessive corrosion, burned out sections and excessive warping:
(See website for descriptions and more detail)
Some warping of the bafe is normal(up to 1/4” or .65cm). Replace if the bafe has permanent warping greater than this
or has signs of cracking or breakage.
Weekly:
• Firebrick - for cracking.
• Door Gasket - sagging, placement, damage.
Monthly:
• Brick rail tabs and brick rails.
• Air riser tube in the back of the rebox.
• Back side of air wash chamber - located in the upper front of rebox.
• Bafe locking pin.
• Boost tube cover - located in center of manifold, bottom front of rebox.
When Cleaning the Chimney System:
• Top bafe board/blanket.
• Bafe.
• Brick Rails.
• Manifold - located in bottom front of rebox.
Blower:
• The blower should be cleaned out a minimum every six months by using a vacuumn on the grill openings in the back
and bottom of the blower casing to remove any dust and debris.
• Please contact your dealer if you experience any of the damage listed above. Continuing to operate your stove with
bro-ken parts may accelerate damage to other parts and may void your warranty.

Operator Instructions
12 210616-28_ NEO 2.5 NC
5055.880
Problem Cause Cure
Glass is Dirty 1. Wood is wet - Use dry wood
2. Turning down air control - Do not turn down until
or damper too soon a) there is a good bed of coals
b) the wood is charred
3. Draft too low - Improper chimney height and / or diameter
- Chimney plugged or restricted, check ue
- Provide outside air for combustion
4. Door gasket leakage - Replace gasket
- Check latch
Excessive Creosote Buildup - See 1,2,3, above.
Low Heat Output 1. Wood is wet - Use dry wood
2. Fire too small - Build a larger re
3. Draft too low - Chimney plugged or restricted,
inspect and clean
Stove Won't Burn 1. Combustion air supply blocked - Check outside air supply for obstruction
- Check that room air cover is removed
2. Draft too low - Chimney plugged or restricted, inspect
and clean
- Chimney oversized or otherwise unsuitable,
consult Dealer
Troubleshooting

Operator Instructions
13 5055.880
210616-28_ NEO 2.5 NC
Warranty Information
Pacic Energy extends the following warranty coverage to the original registered purchaser of the product:
LTD Lifetime Coverage (10 years)
Limited lifetime coverage is extended to the following components (parts only) porcelain nish, glass (glass for thermal
breakage only, not impact), plating, rebox and bafe.
3 Year Comprehensive
Pacic Energy will replace or repair any part found to be defective (parts and labor) for three years from the date of
purchase.
This coverage includes electrical components (blowers, speed controls and thermal switches).
Conditions:
Your stove has been designed to perform in the harshest climates in North America. You can be condent that under
normal use your stove will be trouble free for many years. If your stove is prematurely deteriorating this is a signicant
indicator of improper usage, for example; excessive draft, heating to large an area, contaminated fuel - such as high
sodium content or plastics and chemicals. Please be aware, these conditions may be reasons to void your warranty.
For wood products - All installations must be installed according to all applicable local and national codes. It is the
responsibility of the installer to ensure the unit is operating correctly at installation.
Any part that shows in our judgment evidence of defect shall be repaired, replaced or refunded at Pacic Energy’s
option. The defective part may be required to be returned to Pacic Energy or an accredited agent, transportation
prepaid.
Porcelain is warranted for gloss retention. Certain colors may darken when heated and return to the original shade when
cool.
Glass is warranted against thermal breakage.
Plating is warranted against tarnishing. Gold plating may attain a deeper color with use.
Exclusions
Limited Lifetime coverage - Lifetime coverage is limited to the repair, replacement or refund of the indicated parts only.
Labor charges are not covered under the lifetime warranty.
The following items are not included in the Lifetime Warranty: rebox rails and heat shields.
The following parts are not warranted: rebrick, gaskets and ceramic ber blankets.
This warranty does not apply to any part that shows evidence of misuse, abuse, improper installation, accident, lack of
maintenance, or modication.
Pacic Energy shall in no event be liable for any special, indirect or consequential damages of any nature whatsoever
which are in excess of the original purchase price of the product.
Pacic Energy is not responsible for installation, operational or environmental conditions beyond our control.
(The company may, at its discretion, discharge all obligations by refunding the wholesale price of the defective part.)
For Warranty claims, please contact your nearest Pacific Energy dealer.
Pacific Energy Limited Lifetime Warranty Wood Products

Installation Instructions
14
5055.600-A 210616-28_ NEO 2.5 NC
Crate Removal
1) Carefully remove wood top and supports.
2) Remove plastic cover.
3) Using a 7/16” (12mm) wrench, remove lag bolts that secure hold down brackets to bottom pallet.
4) Slide the hold down brackets away from the stove.
Cast Iron Parts
NEO 2.5 Dimensions
Removal and Installation
1. The Newcastle Top Assembly can be removed as
one whole but we recommend removal in three
pieces due to the weight.
2. The Top Wings can be removed by lifting and
rotating back and forth. This will slowly slide the
pin from the bushing in the mounting bracket
(Figure 3).
39 3/4"
1008
39"
989
29 3/4"
756
24 3/4"
630
22 1/2"
572
23 1/4"
591
6 1/8"
154
Figure 2: Newcastle 2.5 dimensions.
PIN
BUSHING
Figure 3: Top assembly removal
and installation.

Installation Instructions
15 5055.880
210616-28_ NEO 2.5 NC
3. Remove the screws securing the Top Rear piece to the rear shield and lift the piece off over the ue collar (Figure 4).
4. Open the door slightly and lift the door to disengage the hinge pins from the hinge bracket.
5. While supporting the side panel, remove the two bolts securing the top of the side panel to the unit (Figure 5).
6. Lift the side panel to disengage the bottom brackets from the slots in the leg bottom.
7. Remove the two screws securing the front leg cover to the leg (Figure 6).
8. Repeat steps 5-7 on the opposite side of the unit.
SCREWS
Figure 4: Rear shield removal.
BOLTS
Figure 5: Side panel removal.

Installation Instructions
16
5055.600-A 210616-28_ NEO 2.5 NC
9. Remove the stop screws in the ends of the curved brackets behind the leg adapter cover (Figure 7).
10. Lift and turn the leg adapter down as shown in Figure 8. Remove the screws securing the leg adapter cover to the
mounting brackets on the left and right of the leg adapter cover (Figure 8).
11. Reverse all previous steps in order when installing new or replacement pieces.
SCREWS
Figure 6: Front leg cover screws.
STOP
SCREW
LEG ADAPTER
COVER
Figure 7: Stop screw location.
SCREW AND
MOUNTING
BRACKET
Figure 8: Removing leg adapter cover.

Installation Instructions
17 5055.880
210616-28_ NEO 2.5 NC
Ember Protection
The stove may be installed on a combustible oor provided ember protection made from a non-combustible material
with a minimum K value of 23.7 btu/ft h ˚F is used. Equivalent to 20GA steel.
This protection must extend as follows:
In Canada: 18” (457 mm) on the ring side and 8” (203 mm) to the other sides. See Figure 9, below.
In USA: 16” (406 mm) to the front and 8” (203 mm) to the sides of the fuel loading door opening. See Figure 10, below.
In the case of a horizontal chimney installation, this protection is also required under the chimney connector and 2” (51
mm) beyond each side.
Canada Only
8" [203mm]
18" [457mm]
8" [203mm]
8" [203mm]
Minimum Width - 45"(1.14m)
Minimum Overall Depth - 49 3/8"(1.25m)
Non-combustible
floor protector
Figure 9: Ember protection for Canada.
8" [203mm]
16" [406mm]
8" [203mm]
U.S.A. Only
Non-combustible
floor protector
Minimum Width - 35"(889mm)
Minimum Overall Depth - 37 3/8"(950mm)
(Type 1 floor protector - approved to UL 1618)
Minimum 20GA steel
Figure 10: Ember protection for USA.

Installation Instructions
18
5055.600-A 210616-28_ NEO 2.5 NC
Combustion Air
Intake or combustion air can be supplied to the stove in one of two ways. Consult your local building code or CAN/
CSA-B365, Installation Code for Solid-Fuel-Burning Appliances and Equipment before proceeding.
1. Outside air supply - (Necessary for mobile home installation, optional for residential installation.) Outside air may be
drawn from either underneath the stove or from behind.
To draw outside air through the oor, leave the 4”(102mm) knockout or cover plate in place in the rear of the ash box
enclosure.
Cut or drill a 4”(102mm) diameter hole directly below the bottom hole of the ash box enclosure. Connect enclosure to
the oor with a short 4”(102mm) diameter pipe. If you wish to connect the outside air to the rear hole on the ash box,
then remove the 4”(102mm) knockout or cover plate at the rear of the ash box.
This hole must get its air from a ventilated crawl space or be extended with duct to the outdoors (See Figure 12 on page
21). The use of outside combustion air for residential installation requires the unit to be secured to the structure to
prevent dislodging of the air duct.
To draw outside air from behind the stove, an outside air adapter may be required (see Optional Blower section). Cut or
drill a 4” (102mm) hole through a wall behind the unit. Use an appropriate household 4” (102mm) inlet.
Note: This unit is not designed to be operated with the ring door open. In addition to the obvious hazard of sparks
landing on combustibles, an open re door will cause the wood stove to draw air from the living space and possibly
cause suffocation.
2. Room air supply - The unit must have adequate air for combustion provided in the room the unit is installed in.
Remove the cover plate or knockout from the rear of the ash box enclosure. The stove will now draw its air from the
room through this opening and into the rebox intake.
Note: The living space around the wood stove must be well ventilated with good air circulation. Anything that may
cause a negative pressure can cause gases or fumes to be pulled into the living area. During extremely cold weather,
and especially when burning at very slow rates, the upper parts of the exposed chimney may ice up, partially blocking
the ue gases. If blockage occurs, ue gases may enter living space.

Installation Instructions
19 5055.880
210616-28_ NEO 2.5 NC
Residential Installation
Warning: Under no circumstances is this wood stove to be installed in a makeshift or “temporary” manner. It may be
red only after the following conditions have been met.
• DO NOT ATTEMPT TO CONNECT THIS Wood stove TO ANY AIR DISTRIBUTION DUCT.
• Outside combustion air or fresh air into the room may be required in your area, consult local building codes. See
“Combustion Air” on page 18.
• The services of a competent or certied installer, (certied by the Wood Energy Technical Training program (WETT) -
in Canada,or the Hearth Education Foundation (HEARTH) - in U.S.A.,) are strongly recommended.
BOTH CHIMNEY SYSTEM AND CONNECTOR MUST BE 6”(150mm) DIAMETER AND LISTED TO: IN CANADA -
ULC S-641 LISTED CONNECTOR AND ULC-S-629 LISTED CHIMNEY, IN USA - UL-103 HT LISTED CONNECTOR
AND CHIMNEY
Clearances
1. This wood stove may be installed using a single-wall connector (smoke pipe) or listed double-wall connector (see
Mobile Home installation).
2. Clearances to combustible surfaces and materials using single-wall connector are shown in Figure #3, page 13.
Clearances may be reduced with various heat insulating materials. Consult local re codes and authorities for
approval.
3. Alternately, for close clearances, use a listed double-wall connector. See “Figure 11: Residential wall connector
clearances.” on page 20
It is possible to store wood between the stove supports, underneath the unit but not recommended. The wood must not
extend further forward than ush with the supports.
NOTE: Refer to local re codes, CAN-B365 in Canada and NFPA 211 in the U.S..
Chimney and Connector
Connect to a listed chimney or a chimney suitable for use with solid fuel that is lined and in good condition and meets
local building codes. The chimney ue size should be the same as the stove outlet for optimal performance. Reducing
or increasing the ue size may adversely affect stove performance. Chimney ue exit is to be 3 feet (1 m.) above roof
and two feet (0.6 m.) above highest projection within 10 feet (3 m.). The installation must meet all local codes. Do not
connect this unit to a chimney ue serving another appliance. Minimum system height is 15 feet (4.6 m.) (measured from
base of appliance).
• The chimney connector shall not pass through an attic, roof space, closet or similar concealed space, oor, or
ceiling. Where passage through a wall, or partition of combustible material is desired, the installation shall conform
to CAN/CSA-B365, Installation Code for Solid-Fuel-Burning Appliances and Equipment in Canada or, NFPA 211:
Standard for Chimneys, Fireplaces, Vents, and Solid Fuel-Burning Appliances in the U.S..
Double-Wall Connector
• Use a listed double-wall connector.
• Install all components to the chimney connector manufacturer’s installation requirements.

Installation Instructions
20
5055.600-A 210616-28_ NEO 2.5 NC
Single-Wall Connector
Smoke pipe must be:
• As short and straight as possible, use six inch diameter, 24 gauge black pipe that is clean and in new condition.
• Secured at every joint and collar with 3 sheet metal screws.
• Installed with the crimped or male ends pointing down. This will carry any liquid creosote or condensation back into
the stove.
Procedure
1. If a listed chimney and double-wall connector is to be connected to the stove, install all components to the chimney
manufacturer’s installation requirements. (Outside combustion air may be required, consult local building codes.
See “Combustion Air” on page 18
2. If it is desirable to use smoke pipe in conjunction with the insulated chimney, see step 4.
3. If a roof or ceiling support is used in the installation, you will nd the chimney manufacturer’s complete instructions
packed with the roof support.
4. To start installing smoke pipe (chimney connector), slip crimped edge of the pipe inside the stove collar. Use holes
provided in collar to secure pipe with three screws.
5. Install the remaining lengths of pipe one on top of the other to the nished height of the chimney connector and
secure to each other.
6. Cut a hole in the ceiling and roof to suit the chimney system and frame in the sides. The chimney support is
mounted to the framing.
7. Assemble chimney sections so the nished length is resting on the support and protruding through the roof. Avoid
having joints between ceiling and roof. Install radiation shield. Assemble ashing and storm collar and be sure to
maintain the vapour barrier at this point. (Seal securely.) Attach rain cap and check ashing for leaks.
8. Install connector as per manufacturer’s instructions.
Double Wall Connector - Residential
Single Wall Connector - Residential
Alcove: Min. Height 7'
Max. Depth 3'
18"
457mm 12"
305mm
26 1/2”
673mm
20 5/8"
524mm
8"
203mm
11"
279mm 5" 127mm
15 5/8"
397mm
3"
76mm
8"
203mm
3"
76mm
8"
203mm
8"
203mm
22 1/2"
572mm
8"
203mm
11"
279mm 5" 127mm
22 1/2"
572mm
Residential
Minimum
Clearance to
Combustibles
76mm
Figure 11: Residential wall connector clearances.