Before calling technical support, try this:
•Charge your organizer as described earlier in this guide. Make sure all the
connections between the organizer, cradle, computer, and power source are secure.
•Perform a soft reset by unscrewing the top of your stylus and using the pin inside
to gently press the reset button on the back of your organizer.
•If your organizer still doesn't turn on, perform a hard reset by holding down the
green power button while doing a soft reset. Wait for the Palm Computing®
Platform logo to appear, then release the power button.
For technical support, service or repair, contact 3Com:
•Web Access http://www.palm.com
•Telephone (847) 262-PALM (7256) 7am-9pm CST, Mon-Fri
10am-5pm CST, Sat-Sun
•Fax (847) 262-4329
Note: There are thousands of third-party applications available for the Palm
Computing platform. For questions and support, please contact the
software developer.
To order Palm Computing products and accessories, contact 3Com:
•Online orders http://www.palm.com
•U.S. (800) 881-7256
•Canada (800) 891-6342
•Elsewhere (801) 431-1536
For country-specific telephone numbers, please refer to the Worldwide
Customer Support card.
Palm Computing, Inc., a 3Com company
5400 Bayfront Plaza
Santa Clara, California 95054
United States of America
Troubleshooting and Contacts