Panasonic KX-TVS50 - 2 Port Voicemail System User manual

Please read before using and save this manual for future use.
KX-TVS50
Voice Processing System
Subscriber's Guide
Panasonic KX-TVS50, KXTVS50, TVS50
www.voicesonic.com
Phone [phone]
3DQDVRQLF7HOHSKRQH6\VWHPV

Introduction
2
The Panasonic Voice Processing System (VPS) is a powerful tool used to manage
your voice communications and increase your productivity through the use of your
voice mailbox. As a subscriber (the owner of a VPS mailbox), you can:
• Send a message to one or more people inside or outside of your office.
• Transfer messages (with your annotation) to other VPS subscribers.
• Receive messages from any touchtone telephone.
• Be called at an outside telephone or be notified through your beeper, when there
are messages stored in your mailbox.
• Be notified by the message-waiting lamp on your extension that there are
messages stored in your mailbox.
• Screen your calls.
• Automate the handling of callers.
• And more...
Getting Started
Numbers to Know
You must have the following information before you begin:
• The extension number(s) of the VPS.
• Your mailbox and extension number.
• The System Manager’s phone number.
Basic Steps
When using your mailbox for the firsttime, you must read "Section 1:Mailbox
Setup" and perform the key setup procedures described. You must customize your
mailbox before sending or receiving messages.
Identify yourself as the owner of your mailbox by setting the following:
• Recording Personal Greetings
• Recording Your Name
• Setting Your Password
Panasonic World Wide Web Address: http://www.panasonic.com
for customers in the United States or Puerto Rico.
• This symbol identifies important notes about the operation being
described.
• The voice prompt will guide you in every step of programming.
Thank you for purchasing the Panasonic Model
KX-TVS50 Voice Processing System.

Introduction
3
Structure of the Manual
This manual consists of the following sections:
Section 1 Mailbox Setup
Describes the procedures for customizing your mailbox.
Section 2 Receiving Messages
Explains how to access and manage received messages.
Section 3 Sending Messages
Tells you how to send messages, including recording and delivery.
Section 4 Special Features
Describes how to set up the special features for your mailbox.
Appendix
Glossary

Table of Contents
4
Table of Contents
1 Mailbox Setup ................................................................ 6
1.1 Logging in to Your Mailbox ............................................................... 6
1.2 Recording Personal Greetings ......................................................... 7
1.3 Setting, Changing and Clearing Your Password .............................. 9
1.4 Recording Your Name ...................................................................... 9
1.5 Service Access Commands............................................................ 10
2 Receiving Messages.....................................................11
2.1 Receiving Messages ...................................................................... 11
2.2 Replying to Messages .................................................................... 11
2.3 Message Transfer........................................................................... 13
2.4 Accessing Your Mailbox from an Outside Telephone ..................... 14
3 Sending Messages ...................................................... 15
3.1 Delivering Messages to Other Subscribers .................................... 15
3.2 Checking Mailbox Distribution ........................................................ 17
3.3 Setting up an External Message Delivery List ................................ 17
3.4 Sending External Delivery Messages............................................. 18
3.5 Receiving External Delivery Messages .......................................... 20
3.6 Replying to External Delivery Messages ........................................ 21
3.7 Checking and Setting External Message Delivery Status............... 21
4 Special Features .......................................................... 23
4.1 Call Transfer Status ........................................................................ 23
4.2 Covering Extension ........................................................................ 23
4.3 Incomplete Call Handling Status..................................................... 24
4.4 Message Reception Mode.............................................................. 25
4.5 Personal Group Distribution Lists ................................................... 26
4.6 Deleting Group Distribution Members ............................................ 27
4.7 Deleting Group Distribution List Names ......................................... 27
4.8 Message Waiting Notification ......................................................... 27
4.9 Interview Mailbox............................................................................ 29

Table of Contents
5
4.10 Recording Personal Greetings for Caller ID ................................. 31
4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID ...... 32
4.12 Personal Caller Name Announcement ......................................... 33
4.13 Live Call Screening....................................................................... 35
4.14 Recording a Two-Way Conversation ............................................ 35
4.15 Setting Telephone Numbers for Call Forwarding to CO ............... 36
4.16 Remote Call Forwarding Set ........................................................ 37
Appendix ............................................................................ 40
Quick Reference ..................................................................................... 40
Glossary ............................................................................. 41

Section 1 Mailbox Setup
6
1.1 Logging in to Your Mailbox
Before you access Subscriber Services, you must first open your mailbox.
FROM ANOTHER EXTENSION
Off-hook.
Extn. No. of VPS
Enter the extension
number of the VPS.
FROM YOUR EXTENSION
or
FROM ANOTHER EXTENSION
FROM YOUR EXTENSION
(When the Direct Mailbox Access is enabled)
IF YOU HAVE SET YOUR PASSWORD
Password
Enter the password and press #.
#
+
1
3
4
5
6
2
To receive a message
To deliver a message
To check the mailbox distribution
For automated attendant status
For mailbox management
For other features)
To end this call
Follow the prompt according to your needs.
(
#
6
+
Press # and 6. Press and enter
your mailbox number.
+Mailbox no.
IF YOU HAVE SET YOUR PASSWORD
Password
Enter the password
and press #.
#
+
1
3
4
5
6
2
To receive a message
To deliver a message
To check the mailbox distribution
For automated attendant status
For mailbox management
For other features)
To end this call
Follow the prompts according to your needs.
(

Section 1 Mailbox Setup
7
1.2 Recording Personal Greetings
After reaching your mailbox, callers will hear your personal greeting message(s). You
can record 3 kinds of personal greetings: No Answer Greeting, Busy Greeting, and
After Hours Greeting.
The VPS plays the appropriate message for each call.
Personal greeting messages are always followed by a tone and a chance to leave a
message. Your personal greeting should say "please leave a message at the tone";
otherwise your callers will be confused.
• You will hear " For other features" only when the System
Administrator or the System Manager assigns an Interview Mailbox or an
extension number for Remote Call Forwarding feature to your mailbox, or
authorizes you the use of the Message Waiting Notification feature or the
External Message Delivery feature.
• If you do not know the VPS extension number, ask the System Manager.
• If you enter Subscriber Service via Custom Service, does not end
your call; you will be returned to Custom Service.
6
Log into your
mailbox. Press 5.
Subscriber’s
Main Menu 5
Press 1.
1
No Answer
Busy Signal
After Hours
Follow the prompts
according to your needs.
1
2
3
TO RECORD FOR
THE FIRST TIME
or
TO CHANGE OR
ERASE
( )
Caller ID
4
On-hook.
Record greeting
at the tone. Press 2
to accept.
Follow the prompts
according to your needs.
Press 1 to
end recording.
1
1To review
3To erase and
record again
4To add
To erase and exit
IF NEEDED
1To change the No Answer
2To change the Busy Signal
3To change the After Hours
IF NEEDED
2
TO RECORD FOR THE FIRST TIME

Section 1 Mailbox Setup
8
TO CHANGE OR ERASE
• Recording a Caller ID Greeting is available only when your COS parameter
is enabled. To record a Caller ID Greeting, see 4.10 Recording Personal
Greetings for Caller ID.
• Be sure to exit from the menu AFTER the greeting is accepted. Otherwise
the greeting will not be stored.
• By system default, the maximum length of a personal greeting is 16 s. If you
need more time, ask your System Administrator or System Manager to
increase the upper bound.
• If you change the greeting, follow the steps in "TO RECORD FOR THE
FIRST TIME" to rerecord.
• It is recommended that you mention your name in each personal greeting,
because the regular announcement of name (see 1.4 Recording Your
Name) will be suppressed.
To change
To accept
To erase
Follow the prompts
according to your needs.
1
2
3
On-hook.

Section 1 Mailbox Setup
9
1.3 Setting, Changing and Clearing Your Password
The VPS provides the option of assigning a password to your mailbox to protect the
messages stored there from unauthorized access. A password should be no longer than
10 digits (using the keys 0-9). You can change your password at any time. When setting
your password, avoid using obvious number combinations. If you forget your password,
have your System Administrator or System Manager clear it. You may then set a new one.
1.4 Recording Your Name
The recording of your name informs callers that they have reached the correct mailbox
(for example, when transferring a message to a subscriber, they will hear the
subscriber’s name). In addition, if a caller does not know the mailbox number, she may
specify the mailbox by entering the first 3 or 4 letters of the owner's name. The VPS
will announce a series of recorded names from which the caller may select.
Log into your mailbox.
Subscriber's
Main Menu 5
Press 2.
2
Press 2.
2
FOR THE FIRST TIME
Password
Enter the password
and press #.
#
+
Press 1.
1
WHEN YOU CHANGE OR CLEAR YOUR PASSWORD
New Password
Enter the new password and press #,
or press # to clear.
#or
or
On-hook.
#
+
Press 5.
Log into your
mailbox.
Subscriber's
Main Menu 5
Press 3.
3
State the name
at the tone.
State the name
at the tone.
Press 2.
2
Press 3.
3
TO CHANGE
Press 1.
1or 3
TO ERASE
On-hook.
or
FOR THE FIRST TIME
Press 5.
Press 3.
3
Press 3.
2
Press 2.

Section 1 Mailbox Setup
10
1.5 Service Access Commands
Before routinely using the VPS, you should familiarize yourself with the Service Access
Commands shown in the Appendix.
The most important ones are the following:
#6 — pressing this during system prompts activates Voice Mail Service. You can
record a message after entering a mailbox number at the prompt. You can
also press followed by your own mailbox number to log into your mailbox.
#8 — pressing this during system prompts activates Automated Attendant
Service. It prompts you for an extension number and then attempts to call
your party. If she cannot take the call, the VPS will take some suitable action.
Note
If you call the extension directly, the VPS cannot help you.
—pressing this during system prompts takes you to the previous VPS menu. If
you have lost bearings within Subscriber Service, use this command to get
you out.
0—pressing this lets you listen to the whole menu (for Help).