Panasonic HYBRID IP-PBX KX-TDA200 Specification sheet

Model No. KX-TDA30/KX-TDA100
KX-TDA200/KX-TDA600
Hybrid IP-PBX
Feature Guide
Thank you for purchasing a Panasonic Hybrid IP-PBX.
Please read this manual carefully before using this product and save this manual for future use.
KX-TDA30: PSMPR Software File Version 5.0000 or later
KX-TDA100/KX-TDA200: PMPR Software File Version 5.0000 or later
KX-TDA600: PLMPR Software File Version 5.0000 or later

Introduction
About this Feature Guide
This Feature Guide is designed to serve as an overall feature reference for the Panasonic Hybrid IP-PBX.
It explains what this PBX can do, and how to obtain the most out of its many features and facilities.
This manual contains the following sections:
Section 1, Call Handling Features
Provides details about the call handling features.
Section 2, System Configuration and Administration Features
Provides details about the system configuration and administration features.
Section 3, Appendix
Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and ring
tone tables, and the revision history of this Feature Guide.
Index
Provides feature titles and important words to help you access the required information easily.
References Found in the Feature Guide
Installation Manual References
The required installation instruction titles described in the Installation Manual are noted for your reference.
PC Programming Manual References
The PC Programming titles and parameters described in the PC Programming Manual are noted for your
reference.
PT Programming Manual References
The PT Programming titles described in the PT Programming Manual are noted for your reference.
Feature Guide References
The related feature titles described in this Feature Guide are noted for your reference.
User Manual References
The operation required to implement the feature described in the User Manual is noted for your reference.
Abbreviations
There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the
list in the next section for the meaning of each abbreviation.
About the other manuals
Along with this Feature Guide, the following manuals are available to help you install, and use this PBX:
Installation Manual
Provides instructions for installing the hardware and maintenance of the PBX.
PC Programming Manual
Provides step-by-step instructions for performing system programming using a PC.
2 Feature Guide
Introduction

PT Programming Manual
Provides step-by-step instructions for performing system programming using a PT.
User Manual
Provides operating instructions for end users using PTs, SLTs, PSs, or DSS Consoles.
Safety Notices
Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent
damage to property.
The notices are classified as follows, according to the severity of injury or damage:
WARNING This notice means that misuse could result in death or serious injury.
CAUTION This notice means that misuse could result in injury or damage to property.
The KX-TDA30E, KX-TDA30NE, KX-TDA30GR, and KX-TDA30CE are designed to inter-
work with the:
•Analogue Public Switched Telephone Network (PSTN) of European countries
•Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate ac-
cess
The KX-TDA100E/KX-TDA200E, KX-TDA100NE/KX-TDA200NE, KX-TDA100GR/
KX-TDA200GR, and KX-TDA100CE/KX-TDA200CE are designed to interwork with the:
•Analogue Public Switched Telephone Network (PSTN) of European countries
•Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate ac-
cess
•Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate ac-
cess
•ONP 2048 kbit/s digital structured leased lines (D2048S)
The KX-TDA600E, KX-TDA600NE, KX-TDA600GR, and KX-TDA600CE are designed to
interwork with the:
•Analogue Public Switched Telephone Network (PSTN) of European countries
•Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate ac-
cess
•Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate ac-
cess
•ONP 2048 kbit/s digital structured leased lines (D2048S)
Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this
equipment is in compliance with the essential requirements and other relevant provisions of Radio & Tele-
communications Terminal Equipment (R&TTE) Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for
download by visiting:
http://www.doc.panasonic.de
Contact to Authorised Representative:
Panasonic Testing Centre
Panasonic Marketing Europe GmbH
Winsbergring 15, 22525 Hamburg, Germany
Feature Guide 3
Introduction

Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
•The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by
Panasonic Corporation is under licence.
•All other trademarks identified herein are the property of their respective owners.
Note
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover
of this manual. To confirm the software version of your PBX, refer to How do I confirm the software
version of the PBX or installed cards? in 2.7.1 Frequently Asked Questions (FAQ) of the PC
Programming Manual, or [190] Main Processing (MPR) Software Version Reference in the PT
Programming Manual.
•Some optional service cards, PTs, and features are not available in some areas. In the same respect,
some optional service cards and features are available exclusively for the KX-TDA30, KX-TDA100,
KX-TDA200, or KX-TDA600. Please consult your certified Panasonic dealer for more information.
® 3.2 Exclusive Features Table
•Product specifications are subject to change without notice. In some cases, additional information,
including updates to this and other manuals, is included in the Maintenance Console’s Information
before programming. Install the latest version of Maintenance Console to view this information.
•Throughout this manual, PT displays and other displays are shown in English. Other languages may
be available, depending on the country or area.
•In this manual, model number suffixes (e.g., KX-TDA100NE) are omitted unless necessary.
•All system programming can be performed through PC programming (® 2.3.1 PC Programming).
However, only a subset can be performed through PT programming (® 2.3.2 PT Programming).
In Section 1 Call Handling Features and Section 2 System Configuration and Administration Features,
programming references that include a three-digit number, such as "000" indicate that system
programming can be performed through PT programming.
PC Programming
The number within the brackets indicates the system menu number for the Maintenance Console.
® 8.1 [6-1] System Speed Dial— CO Line Access Number + Telephone Number
PT Programming
The number within the brackets indicates the programming number that is entered when performing
PT programming.
® [001] System Speed Dialling Number
For further details, please refer to the PC Programming Manual and PT Programming Manual.
4 Feature Guide
Introduction

Feature Highlights
Networking Features
This PBX supports the following networking features:
TIE Line Service
A TIE line is a privately leased communication line between two or more PBXs, which provides cost
effective communications between company members at different locations. (® 1.30.1 TIE Line
Service)
Virtual Private Network (VPN)
VPN is a service provided by the telephone company. It uses an existing public line as if it were a private
line. (® 1.30.3 Virtual Private Network (VPN))
QSIG Network
QSIG is a protocol based on ISDN (Q.931) and offers enhanced PBX features in a private network of two
or more connected PBXs. (® 1.30.4 QSIG Standard Features)
Voice over Internet Protocol (VoIP) Network
The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted
into IP packets and sent through this network. Automatic Rerouting of Calls via a Private IP Network to
Public Trunks is also available, in case of network difficulties. (® 1.30.2 Voice over Internet Protocol (VoIP)
Network)
Built-in Small Call Centre Features
An incoming call distribution group (® 1.2.2 Incoming Call Distribution Group Features) can be used as a
small call centre with the following features:
Queuing Feature
When a preprogrammed number of extensions in an incoming call distribution group are busy, additional
incoming calls can wait in a queue. While calls are waiting in the queue, the calls are handled by the
Queuing Time Table, which can be assigned for each time mode (day/lunch/break/night). (®
1.2.2.4 Queuing Feature)
Log-in/Log-out
Incoming call distribution group members can join (Log-in) or leave (Log-out) the groups manually.
While logged-in, a member extension can have a preprogrammed time period automatically for refusing
calls after completing the last call (Wrap-up). (® 1.2.2.7 Log-in/Log-out)
VIP Call
It is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple
groups and the extension becomes idle, queuing calls in the groups will be distributed to the extension in
priority order. (® 1.2.2.5 VIP Call)
Computer Telephony Integration (CTI) Features
Connecting a PC to a DPT, or connecting a CTI Server to this PBX, allows functions of the PC, PBX and
extension to be integrated so that, for example, detailed caller information can be taken from a database and
displayed on the PC as a call arrives, or the PC can dial numbers for the extension automatically. (®
1.32.1 Computer Telephony Integration (CTI))
PC Phone/PC Console Features
This PBX supports PC Phone and PC Console. These Panasonic CTI applications provide advanced features
combining telephone and PC, such as the ability to display detailed caller information, including a photograph,
on the screen of the PC when a call is received, or to dial a telephone number automatically just by selecting
a name (1.32.2 PC Phone/PC Console).
Voice Mail Features
This PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT (Digital)
Integration, attached locally and over a network. (® 1.24 Voice Mail Features)
Feature Guide 5
Introduction

Parallelled Telephone Features
By connecting telephones in parallel, you can increase the number of telephones connected to the PBX without
adding additional extension cards. (® 1.11.9 Parallelled Telephone)
Parallel Mode
An SLT can be connected to an APT or DPT that is connected to a Super Hybrid port of the PBX. The SLT
shares the same extension number with the APT or DPT.
EXtra Device Port (XDP) Mode
An SLT can be connected to a DPT that is connected to a Super Hybrid port of the PBX. Unlike parallel
mode, XDP mode allows each telephone to act as an independent extension with its own extension
number.
Digital XDP
A DPT can be connected to another DPT that is connected to a DPT port or a Super Hybrid port of the
PBX. Similar to XDP mode, each DPT acts as an independent extension with its own extension number.
Portable Station (PS) Features
PSs (e.g., KX-TCA255, KX-TD7690) can be connected to this PBX. It is possible to use the PBX features using
the PS like a PT. A PS can also be used in parallel with a wired telephone (Wireless XDP Parallel Mode). In
this case, the wired telephone is the main telephone and the PS is the sub telephone. (® 1.25 Portable Station
(PS) Features)
Hospitality Features
This PBX has several features that support its use in a hotel-type environment. Extensions corresponding to
guest rooms can be "checked in" or "checked out" by a designated hotel operator, who can also check or set
wake-up calls, and print out records of guest charges. (® 1.27.1 Hospitality Features—SUMMARY)
Built-in Simplified Voice Message (SVM) Features
By just installing an optional voice message card in the PBX, simple answering machine services can be
provided. (® 1.17.8 Built-in Simplified Voice Message (SVM))
6 Feature Guide
Introduction

List of Abbreviations
A
AA
Automated Attendant
ACD
Automatic Call Distribution
ANI
Automatic Number Identification
AOC
Advice of Charge
APT
Analogue Proprietary Telephone
ARS
Automatic Route Selection
B
BGM
Background Music
BRI
Basic Rate Interface
C
CCBS
Completion of Calls to Busy Subscriber
CF
Call Forwarding—by ISDN
CLI
Calling Line Identification
CLIP
Calling Line Identification Presentation
CLIR
Calling Line Identification Restriction
CNIP
Calling Name Identification Presentation
CNIR
Calling Name Identification Restriction
COLP
Connected Line Identification Presentation
COLR
Connected Line Identification Restriction
CONP
Connected Name Identification Presentation
CONR
Connected Name Identification Restriction
COS
Class of Service
CPC
Calling Party Control
CS
Cell Station
CT
Call Transfer—by ISDN
CTI
Computer Telephony Integration
D
DDI
Direct Dialling In
DID
Direct Inward Dialling
DIL
Direct In Line
DISA
Direct Inward System Access
DND
Do Not Disturb
DPT
Digital Proprietary Telephone
DSS
Direct Station Selection
DTMF
Dual Tone Multi-Frequency
E
EFA
External Feature Access
F
FWD
Call Forwarding
Feature Guide 7
List of Abbreviations

G
G-CO
Group-CO
I
ICD
Incoming Call Distribution
IP-PT
IP Proprietary Telephone
IRNA
Intercept Routing—No Answer
ISDN
Integrated Services Digital Network
L
L-CO
Loop-CO
LCS
Live Call Screening
LED
Light Emitting Diode
M
MCID
Malicious Call Identification
MSN
Multiple Subscriber Number
N
NDSS
Network Direct Station Selection
O
OGM
Outgoing Message
OHCA
Off-hook Call Announcement
OPX
Off Premise Extension
P
PDN
Primary Directory Number
PIN
Personal Identification Number
P-MP
Point-to-multipoint
P-P
Point-to-Point
PRI
Primary Rate Interface
PS
Portable Station
PT
Proprietary Telephone
S
S-CO
Single-CO
SDN
Secondary Directory Number
SIP
Session Initiation Protocol
SLT
Single Line Telephone
SMDR
Station Message Detail Recording
SVM
Built-in Simplified Voice Message
T
TAFAS
Trunk Answer from Any Station
TEI
Terminal Endpoint Identifier
TRG
Trunk Group
TRS/Barring
Toll Restriction/Call Barring
U
UCD
Uniform Call Distribution
V
VM
Voice Mail
8 Feature Guide
List of Abbreviations

VoIP
Voice over Internet Protocol
VPN
Virtual Private Network
VPS
Voice Processing System
X
XDP
EXtra Device Port
Feature Guide 9
List of Abbreviations

Table of Contents
1 Call Handling Features ..........................................................................15
1.1 Incoming Call Features ...................................................................................................16
1.1.1 Incoming Trunk Call Features ........................................................................................16
1.1.1.1 Incoming Trunk Call Features—SUMMARY ...............................................................16
1.1.1.2 Direct In Line (DIL) ......................................................................................................20
1.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) ....................................................22
1.1.1.4 Multiple Subscriber Number (MSN) Ringing Service ...................................................25
1.1.1.5 Calling Line Identification (CLI) Distribution .................................................................28
1.1.1.6 Intercept Routing .........................................................................................................30
1.1.1.7 Intercept Routing—No Destination ..............................................................................35
1.1.2 Internal Call Features .....................................................................................................36
1.1.2.1 Internal Call Features—SUMMARY ............................................................................36
1.1.2.2 Internal Call Block ........................................................................................................38
1.1.3 Incoming Call Indication Features ..................................................................................40
1.1.3.1 Incoming Call Indication Features—SUMMARY .........................................................40
1.1.3.2 Ring Tone Pattern Selection ........................................................................................41
1.1.3.3 Call Waiting .................................................................................................................43
1.2 Receiving Group Features .............................................................................................45
1.2.1 Idle Extension Hunting ...................................................................................................45
1.2.2 Incoming Call Distribution Group Features ....................................................................47
1.2.2.1 Incoming Call Distribution Group Features—SUMMARY ............................................47
1.2.2.2 Group Call Distribution ................................................................................................51
1.2.2.3 Outside Destinations in Incoming Call Distribution Group ...........................................55
1.2.2.4 Queuing Feature ..........................................................................................................57
1.2.2.5 VIP Call ........................................................................................................................60
1.2.2.6 Overflow Feature .........................................................................................................61
1.2.2.7 Log-in/Log-out .............................................................................................................63
1.2.2.8 Supervisory Feature ....................................................................................................66
1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features ..............................................68
1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND) ...............................................................68
1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY ......................................68
1.3.1.2 Call Forwarding (FWD) ................................................................................................69
1.3.1.3 Do Not Disturb (DND) ..................................................................................................73
1.3.1.4 FWD/DND Button, Group FWD Button ........................................................................75
1.4 Answering Features ........................................................................................................78
1.4.1 Answering Features .......................................................................................................78
1.4.1.1 Answering Features—SUMMARY ...............................................................................78
1.4.1.2 Line Preference—Incoming .........................................................................................79
1.4.1.3 Call Pickup ...................................................................................................................80
1.4.1.4 Hands-free Answerback ..............................................................................................82
1.5 Making Call Features ......................................................................................................84
1.5.1 Predialling .......................................................................................................................84
1.5.2 Automatic Extension Release ........................................................................................85
1.5.3 Intercom Call ..................................................................................................................86
1.5.4 Trunk Call Features ........................................................................................................88
1.5.4.1 Trunk Call Features—SUMMARY ...............................................................................88
1.5.4.2 Emergency Call ...........................................................................................................89
1.5.4.3 Account Code Entry .....................................................................................................90
1.5.4.4 Dial Type Selection ......................................................................................................92
1.5.4.5 Reverse Circuit ............................................................................................................94
1.5.4.6 Trunk Busy Out ............................................................................................................95
1.5.4.7 Pause Insertion ............................................................................................................96
10 Feature Guide
Table of Contents