Panasonic BB-HCM311 User manual

Operating Instructions
Please read this manual before using and save this manual for future reference.
Network Camera
Model No. BB-HCM311
BB-HCM331
Indoor Use only
Outdoor Ready

Operating Instructions
2
Main Features
[For BB-HCM331] Splash Resistant body for indoor and outdoor use
Your Panasonic Network Camera has a splash resistant body. The splash resistant
body allows the camera to be used indoors or outdoors.
IPv6*1 Network Camera
Your Panasonic Network Camera supports IPv6 (Internet Protocol Version 6), IPv6
was created to address the additional IP addresses that will be needed as the
Internet continues to expand. Since the camera also supports IPv4 that's currently
used, it is "dual stack" design will seamlessly operate while IPv6 is phased in. For
more information in IPv6 you wish to visit http://www.ipv6.org/. See page 22 for
more information.
Audio 2-way Communication*2 (Walkie-talkie Type)
Your Panasonic Network Camera now provides 2-way audio, between the camera
and your PC. You will be able to hear the person on camera and respond using a
microphone connected to your PC's sound card (customer-provided.) They will
hear your response through the amplified speaker (customer-provided) connected
to the camera.
For example, the camera can be used in the following various locations:
• In the baby's room, to hear if the baby is crying.
• At the front door, to see and hear who is at the door.
• In the children's play room, to see and hear if they are safe.
Note
PLEASE NOTE that under certain circumstances, audio/video recording may
be PROHIBITED by law. This device should be used only in compliance with
all applicable federal, state and local statutes.
Better Image Quality
The CCD sensor and the color night view mode provides better image quality and
low light performance.
• The CCD sensor gives you clear image.
• You can monitor live video (Motion JPEG) that refreshes its image 30 frames
per second.
• Color night view mode allows you to monitor the camera in low illuminance.
*1 To connect in IPv6, subscribe to the ISP's "IPv4/IPv6 Dual-Stack" or "IPv6 over IPv4
Tunneling" service. The camera does not work in IPv6-only network.
*2 Audio feature does not work on mobile phones. Talk button and Listen button cannot be used
simultaneously. In consequence of traffic and network environments, the audio may be
delayed or may break up.

Operating Instructions
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Digital zoom feature*1
Camera has a 10x digital zoom feature. This feature allows you to increase or
decrease the size of the object on the Single Camera screen, the Multi Camera
screen, and the Buffered Image screen. Therefore, it will be easy to view the object
that located to a distant place.*2 A mouse wheel operation and clicking the right
mouse button increase or decrease the size of the object on the Single Camera
screen.
Various Camera Control Features
The camera pans or tilts fast in maximum 80 ° per second. You can control the
camera at high speed from your PC or mobile phone. Alarm position feature also
allows the camera to automatically turn the lens to the alarm position. Additionally,
the following control features are available to easily and quickly monitor the
camera.
SD Memory Card*3 Recording
The camera has an SD memory card slot. You can record camera images to the
SD memory card. If you enable alarm buffer/transfer, you can record the image at
the timing of signal detection of door sensor or light. About 58,000 images (320 x
240 resolution and standard quality) can be recorded to 1 GB SD memory card. If
you enable 1-minute interval timer buffer/transfer, you can record the images for
about 41 days.
Multi-Camera Support
Multi-Camera page displays up to 4 cameras while supporting each audio 2-way
communication. The previous model displays only 4 cameras, but this camera can
switch 3 sets of 4 cameras. Additionally, the camera can displays maximum 12
cameras on a page in a static image.
DynamicDNS Service Support
DynamicDNS service allows you to access the camera over the Internet with your
favorite domain name (e.g. bob.viewnetcam.com) instead of a global IP address.
*1 This feature is not available when viewing on a mobile phone.
*2 As the magnification increases, the image quality decreases.
Click to Center ......... When you click a certain point on the camera image, the
point is centered on the image.
Preset Position ......... You can register 20 preset positions. When you click or
select each position, the image switches to its position.
Output Control ......... You can control the external devices (Open or Short to
GND) (E.g., turning the light on or ringing a buzzer).
*3 SD memory card is sold separately. The camera supports 1 GB, 512 MB, 256 MB, 128 MB or
64 MB Panasonic SD memory card.

Operating Instructions
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Multi-Language Display
Top page, Single Camera and Multi-Camera page can be displayed in English,
French, German, Italian, Spanish, Russian, Simplified Chinese or Japanese. The
Setup, Maintenance and Support pages are displayed only in English or Japanese.
Motion Detection feature
Camera has a Motion Detection feature that detects movement, such as people,
based on the preset threshold and sensitivity of Camera. You can buffer the
camera images, transfer to an FTP server or send E-mails using the Motion
Detection function as a trigger.

Operating Instructions
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How to Use This Documentation
The following 4 manuals are provided for BB-HCM311.
•Installation
Installation provides explanations for items included with the camera.
•Getting Started
Getting Started provides explanations for the initial configuration and the ways of
camera mount. The Getting Started helps you to easily configure the camera.
•Operating Instructions (this manual)
Operating Instructions explains operations, settings, features and the cleaning method
when using the camera. The illustrations used in this manual are of BB-HCM331.
•Troubleshooting
Troubleshooting provides explanations for troubleshooting tips.
The following 3 manuals are provided for BB-HCM331.
•Getting Started
Getting Started provides explanations for the initial configuration and the ways of
camera mount. The Getting Started helps you to easily configure the camera.
•Installation/Troubleshooting
Installation/Troubleshooting provides explanations for accessories included
with the camera, the initial configuration, and troubleshooting tips. The
Installation/Troubleshooting helps you to easily configure the camera.
•Operating Instructions (this manual)
Operating Instructions explains operations, settings, features and the cleaning
method when using the camera.
Trademarks
• Adobe, Acrobat and Reader are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
• Microsoft, Windows, Hotmail and ActiveX are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other
countries.
• Pentium is a trademark or registered trademark of Intel Corporation or its
subsidiaries in the United States and other countries.
• SD mark is a trademark of the SD Card Association.
• Screen shots reprinted with permission from Microsoft Corporation.
• All other trademarks identified herein are the property of their respective
owners.
• This software is based in part on the work of the Independent JPEG Group.
Abbreviations
• UPnP is the abbreviation for "Universal Plug and Play".
• "Network Camera" is called "Camera" in this Operating Instructions.

Operating Instructions
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Precaution
Information on Disposal for Users of Waste Electrical &
Electronic Equipment (private households)
This symbol on the products and/or accompanying documents
means that used electrical and electronic products should not be
mixed with general household waste.
For proper treatment, recovery and recycling, please take these
products to designated collection points, where they will be
accepted on a free of charge basis. Alternatively, in some
countries you may be able to return your products to your local retailer upon
the purchase of an equivalent new product.
Disposing of this product correctly will help to save valuable resources and
prevent any potential negative effects on human health and the
environment which could otherwise arise from inappropriate waste
handling. Please contact your local authority for further details of your
nearest designated collection point.
Penalties may be applicable for incorrect disposal of this waste, in
accordance with national legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact
your dealer or supplier for further information.
Information on Disposal in other Countries outside the
European Union
This symbol is only valid in the European Union.
If you wish to discard this product, please contact your local authorities or
dealer and ask for the correct method of disposal.

Operating Instructions
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Informations relatives à l’évacuation des déchets,
destinées aux utilisateurs d’appareils électriques et
électroniques (appareils ménagers domestiques)
Lorsque ce symbole figure sur les produits et/ou les documents
qui les accompagnent, cela signifie que les appareils électriques
et électroniques ne doivent pas être jetés avec les ordures
ménagères.
Pour que ces produits subissent un traitement, une récupération
et un recyclage appropriés, envoyez-les dans les points de pré-
collecte désignés, où ils peuvent être déposés gratuitement. Dans certains
pays, il est possible de renvoyer les produits au revendeur local en cas
d’achat d’un produit équivalent.
En éliminant correctement ce produit, vous contriburez à la conservation
des ressources vitales et à la prévention des éventuels effets négatifs sur
l’environnement et la santé humaine, pouvant être dus à la manipulation
inappropriée des déchets. Veuillez contacter les autorités locales pour
connaître le point de pré-collecte le plus proche.
Des sanctions peuvent être appliquées en cas d’élimination incorrecte de
ces déchets, conformément à la législation nationale.
Utilisateurs professionnels de l’Union européenne
Pour en savoir plus sur l’élimination des appareils électriques et
électroniques, contactez votre revendeur ou fournisseur.
Informations sur l’évacuation des déchets dans les pays
ne faisant pas partie de l’Union européenne
Ce symbole n’est reconnu que dans l’Union européenne.
Pour supprimer ce produit, contactez les autorités locales ou votre
revendeur afin de connaître la procédure d’élimination à suivre.

Operating Instructions
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Benutzerinformationen zur Entsorgung von elektrischen
und elektronischen Geräten (private Haushalte)
Dieses Symbol auf Produkten und/oder begleitenden
Dokumenten bedeutet, dass verbrauchte elektrische und
elektronische Produkte nicht mit gewöhnlichem Haushaltsabfall
vermischt werden sollen.
Bringen Sie zur ordnungsgemäßen Behandlung,
Rückgewinnung und Recycling diese Produkte zu den
entsprechenden Sammelstellen, wo sie ohne Gebühren
entgegengenommen werden. In einigen Ländern kann es auch möglich
sein, diese Produkte beim Kauf eines entsprechenden neuen Produkts bei
Ihrem örtlichen Einzelhändler abzugeben.
Die ordnungsgemäße Entsorgung dieses Produkts dient dem
Umweltschutz und verhindert mögliche schädliche Auswirkungen auf
Mensch und Umgebung, die aus einer unsachgemäßen Handhabung von
Abfall entstehen können. Genauere Informationen zur nächstgelegenen
Sammelstelle erhalten Sie bei Ihrer Gemeindeverwaltung.
In Übereinstimmung mit der Landesgesetzgebung können für die
unsachgemäße Entsorgung dieser Art von Abfall Strafgebühren erhoben
werden.
Für Geschäftskunden in der Europäischen Union
Bitte treten Sie mit Ihrem Händler oder Lieferanten in Kontakt, wenn Sie
elektrische und elektronische Geräte entsorgen möchten. Er hält weitere
Informationen für sie bereit.
Informationen zur Entsorgung in anderen Ländern
außerhalb der Europäischen Union
Dieses Symbol ist nur in der Europäischen Union gültig.
Bitte treten Sie mit Ihrer Gemeindeverwaltung oder Ihrem Händler in
Kontakt, wenn Sie dieses Produkt entsorgen möchten, und fragen Sie nach
einer Entsorgungsmöglichkeit.

Operating Instructions
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Informazioni per gli utenti sullo smaltimento di
apparecchiature elettriche ed elettroniche obsolete (per i
nuclei familiari privati)
Questo simbolo sui prodotti e/o sulla documentazione di
accompagnamento significa che i prodotti elettrici ed elettronici
usati non devono essere mescolati con i rifiuti domestici
generici.
Per un corretto trattamento, recupero e riciclaggio, portare
questi prodotti ai punti di raccolta designati, dove verranno
accettati gratuitamente. In alternativa, in alcune nazioni potrebbe essere
possibile restituire i prodotti al rivenditore locale, al momento dell’acquisto
di un nuovo prodotto equivalente.
Uno smaltimento corretto di questo prodotto contribuirà a far risparmiare
preziose risorse ed evitare potenziali effetti negativi sulla salute umana e
sull’ambiente, che potrebbero derivare, altrimenti, da uno smaltimento
inappropriato. Per ulteriori dettagli, contattare la propria autorità locale o il
punto di raccolta designato più vicino.
In caso di smaltimento errato di questo materiale di scarto, potrebbero
venire applicate delle penali, in base alle leggi nazionali.
Per gli utenti aziendali nell’Unione Europea
Qualora si desideri smaltire apparecchiature elettriche ed elettroniche,
contattare il rivenditore o il fornitore per ulteriori informazioni.
Informazioni sullo smaltimento in nazioni al di fuori
dell’Unione Europea
Questo simbolo è valido solo nell’Unione Europea.
Qualora si desideri smaltire questo prodotto, contattare le autorità locali o il
rivenditore e chiedere informazioni sul metodo corretto di smaltimento.

Operating Instructions
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Información sobre la eliminación para los usuarios de
equipos eléctricos y electrónicos usados (particulares)
La aparición de este símbolo en un producto y/o en la
documentación adjunta indica que los productos eléctricos y
electrónicos usados no deben mezclarse con la basura
doméstica general.
Para que estos productos se sometan a un proceso adecuado
de tratamiento, recuperación y reciclaje, llévelos a los puntos de
recogida designados, donde los admitirán sin coste alguno.
En algunos países existe también la posibilidad de devolver los productos a
su minorista local al comprar un producto nuevo equivalente.
Si desecha el producto correctamente, estará contribuyendo a preservar
valiosos recursos y a evitar cualquier posible efecto negativo en la salud de
las personas y en el medio ambiente que pudiera producirse debido al
tratamiento inadecuado de desechos.
Póngase en contacto con su autoridad local para que le informen
detalladamente sobre el punto de recogida designado más cercano.
De acuerdo con la legislación nacional, podrían aplicarse multas por la
eliminación incorrecta de estos desechos.
Para empresas de la Unión Europea
Si desea desechar equipos eléctricos y electrónicos, póngase en contacto
con su distribuidor o proveedor para que le informe detalladamente.
Información sobre la eliminación en otros países no
pertenecientes a la Unión Europea
Este símbolo sólo es válido en la Unión Europea.
Si desea desechar este producto, póngase en contacto con las autoridades
locales o con su distribuidor para que le informen sobre el método correcto
de eliminación.

Operating Instructions
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Operating Instructions
12
System Requirements for your PC
Your PC (Personal Computer) and network must meet the following technical
specifications for the camera to work properly.
For IPv4 Connection
Item Description
Operating
System
Microsoft®Windows®XP, Microsoft®Windows®2000
Microsoft®Windows®Me, Microsoft®Windows®98SE
CPU •For viewing single camera
Pentium®III (800 MHz or greater is recommended.)
•For viewing multiple cameras
Pentium 4 (1.8 GHz or greater is recommended.)
Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP)
Interface 10/100 Mbps network card installed
Web Browser Internet Explorer 6.0 or later (Not included on the Setup CD-
ROM)
Audio Audio input/output feature (Microphone or speaker)

Operating Instructions
13
Note
See Panasonic Network Camera support website at
http://panasonic.co.jp/pcc/products/en/netwkcam/ for the latest
information about web browser.
For IPv6 Connection
Item Description
Operating
System
Microsoft®Windows®XP Service Pack 1 or later
CPU •For viewing single camera
Pentium III (800 MHz or greater is recommended.)
•For viewing multiple cameras
Pentium 4 (1.8 GHz or greater is recommended.)
Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP)
Interface 10/100 Mbps network card installed
Web Browser Internet Explorer 6.0 or later (Not included on the Setup CD-
ROM)
Audio Audio input/output feature (Microphone or speaker)

Operating Instructions
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Camera Feature Locations
Front View
Indicator Display
*1The indicator turns orange if the camera is not connected to the LAN.
*2The indicator blinks orange if the camera is not connected to the LAN.
*3See page 4of the Troubleshooting manual (for BB-HCM311) or page 8 of the
Installation/Troubleshooting manual (for BB-HCM331) on the Setup CD-ROM.
Lens Cover
Lens (0.5 m—Unlimited)
Indicator
The indicator color shows camera status.
Microphone
The microphone picks up audio around the camera.
(See page 38)
Power
on
Normal Operation*1
Updating Firmware
Getting IP address*2
Got IP address
Setting
Finished setting
Not on the LAN Orange blinking
Orange blinking
(The camera restarts after that.)
Pressing FACTORY
DEFAULT RESET button
Orange blinking Turning off
UPnPTM Failure Orange blinking (About a 2-second interval)
On the LAN
Using
DHCP
Automatic
Setup
Internal Failure Red blinking*3
Orange blinking Green
Green
Green
Green
Green blinking
Green blinking
Green blinking
Green blinking

Operating Instructions
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Side View
Bottom View
[For BB-HCM331]
RESTART Button
Restarts the camera.
(See page 160)
SD Memory Card Slot
(See page 157)
FACTORY DEFAULT RESET Button
Resets settings to default (see page
161).
Cover
Stand/Tripod Mounting Hole (See Getting Started)

Operating Instructions
16
Rear View
Note
[For BB-HCM331] When installing the external microphone and external
speaker outdoors, they must be for outdoor use.
Stand
Mounting Hole
(See Getting
Started)
DC IN jack
(See Getting
Started)
External I/O
(See page 158)
MAC Address (see
Getting Started) and
Serial number (S/N) is
indicated on the label.
Ethernet (LAN) port
(See Getting Started)
Hook for Audio Cables
(See Getting Started)
Hook for AC Adaptor
Cord
(See Getting Started)
Audio Output Terminal
(See page 40)
External Microphone
Input Terminal
(See page 40)

Operating Instructions
17
Table of Contents
1 Camera Monitoring......................................................20
1.1 Accessing the Camera................................................................. 20
1.1.1 To Access the Camera in IPv6 ................................................................ 22
1.2 Viewing Single Camera page....................................................... 24
1.2.1 Auto Centering the Image (Click to Center)............................................. 29
1.2.2 Capturing a Still Image ............................................................................ 30
1.2.3 Using Operation Bar................................................................................ 31
1.2.4 Zooming In and Out................................................................................. 33
1.2.5 Setting Home Position/Alarm Position/Preset Position............................ 34
1.3 Listening to Camera Audio—Talking to the Camera .................... 38
1.4 Viewing Multi-Camera page......................................................... 41
1.5 Viewing Buffered Image page ...................................................... 43
1.5.1 Deleting Buffered Images........................................................................ 45
1.6 Viewing Still Images on Your Mobile Phone................................. 46
2 Various Camera Features ...........................................48
2.1 Using Camera Features............................................................... 48
2.2 Connecting the Camera to Your IPv4 Network............................. 51
2.3 Connecting the Camera to Your IPv6 Network............................. 56
2.4 What is IPsec? ............................................................................. 60
2.5 Encrypt the Camera Image in Transport Mode ............................ 63
2.6 Encrypt the Camera Image in Tunnel Mode................................. 66
2.7 Using UPnP™ (Universal Plug and Play) .................................... 70
2.7.1 Connecting the Camera to a Router Supporting UPnP™ (IPv4 Only) .... 71
2.7.2 Connecting the Camera to a Router Not Supporting UPnP™ (IPv4 Only) ......... 72
2.8 Registering with the DynamicDNS service .................................. 73
2.8.1 DynamicDNS Service (IPv4/IPv6) ........................................................... 76
2.9 Setting Date and Time ................................................................. 78
2.10 Changing Camera Settings.......................................................... 81
2.11 Adjusting Audio ............................................................................ 86
2.12 Changing Authentication Setting and Administrator User Name and
Password...................................................................................... 88
2.13 Logging in to the Camera............................................................. 91
2.14 Creating, Modifying or Deleting General Users............................ 92

Operating Instructions
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2.15 Buffering or Transferring Images by Timer................................... 95
2.16 Buffering or Transferring Images by Alarm Signal...................... 104
2.17 Buffering or Transferring Images by Motion Detection Signal .... 115
2.18 Transfer the Camera Image in Transport Mode.......................... 126
2.19 Transfer the Camera Image in Tunnel Mode .............................. 127
2.20 Setting the Motion Detection...................................................... 128
2.21 Notifying Setup of an Alarm Log ................................................ 131
2.22 Changing Initial Settings on the Single Camera page or the Multi-
Camera page ............................................................................. 133
2.23 Configuring Multiple Cameras.................................................... 136
2.24 Format the SD memory card ..................................................... 138
2.25 Stop the SD Memory Recording ................................................ 139
2.26 Start the SD Memory Recording................................................ 140
2.27 Specifying Operation Time......................................................... 141
2.28 Controlling External Output Terminal ......................................... 143
2.29 Changing Indicator Display ........................................................ 144
3 Camera Maintenance ................................................145
3.1 Maintenance page ..................................................................... 145
3.1.1 Confirming the Status ............................................................................ 146
3.1.2 Confirming Session Status .................................................................... 146
3.1.3 Displaying Alarm Logs........................................................................... 147
3.1.4 Restarting the Camera .......................................................................... 148
3.1.5 Updating the Camera Firmware............................................................. 149
3.1.6 Creating Configuration File.................................................................... 152
3.1.7 Loading Settings from a Configuration File............................................ 153
3.1.8 Resetting the Camera to Factory Default............................................... 154
3.2 Support page ............................................................................. 155
3.2.1 Seeing Help page .................................................................................. 155
3.2.2 Seeing Product Information ................................................................... 155
3.2.3 Seeing Support Information................................................................... 156
3.3 Using the SD Memory Card....................................................... 157
3.4 External I/O................................................................................ 158
3.5 [For BB-HCM331] RESTART Button.......................................... 160
3.6 FACTORY DEFAULT RESET Button.......................................... 161

Operating Instructions
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3.7 Mounting the Camera................................................................. 162
3.8 Default Setting List..................................................................... 164
3.9 Cleaning..................................................................................... 174
3.9.1 Cleaning the Main Unit .......................................................................... 174
3.10 Setting an IP Address on Your PC ............................................. 175
3.11 Using Setup Program................................................................. 176
3.12 Setting Your PC.......................................................................... 179
3.12.1 Setting the Proxy Server Settings on Web Browser ............................. 179
3.12.2 Setting UPnP™ to Display Camera Shortcut in My Network Places ............... 182
3.12.3 Setting the Internet Temporary File Setting on Web Browser................ 182
3.13 ASCII Character Table ............................................................... 183
3.14 File Size and Number of Buffered Images ................................. 184
3.15 Number of Images on the SD Memory Card.............................. 185
3.16 Specifications............................................................................. 186
Index..................................................................................189

Operating Instructions
20
1Camera Monitoring
1.1 Accessing the Camera
1. Start up the web browser on your PC.
2. Enter "http://IPv4 Address (or URL):Port Number" on the address bar, and
press [Enter] on the keyboard.
• When port number is 80 (default), you do not need to enter port number.
See page 53 for details about port number.
• For IPv6 connection, see page 22 and page 23, and prepare the
requirements. Enter the "http://(IPv6-registered URL):Port Number" on
the address bar.
• If the camera image is not displayed, see page 7and page 8 of the
Troubleshooting manual (for BB-HCM311) or page 48 and page 49 of the
Installation/Troubleshooting manual (for BB-HCM331) on the Setup CD-
ROM.
3. The Enter Network Password window is displayed, and enter the user name
and password that were set, and click [OK].
Note
When [Permit access from guest users] is set on the Security: Administrator
page, authentication window will not be displayed.
E.g. http://192.168.0.253:50000 (in IPv4)
http:// .viewnetcam.com:50000 (in IPv6)