Panasonic ICX User manual

August, 1998

August, 1998
Name__________________________________________________
Personal ID _____________________________________________
Dial Voice Mail Code _____________________________________
Dial Voice Mail Code From Outside __________________________
System Administrator _____________________________________
System Administrator Extension _____________________________

Built-In Voice Mail Quick Reference

1
Contents
Getting Started . . . . . . . . . . . . . . . . . . 2
Security. . . . . . . . . . . . . . . . . . . . . . . . 3
Playback Options . . . . . . . . . . . . . . . . 3
Message Copy Services. . . . . . . . . . . 5
Leaving a Message. . . . . . . . . . . . . . . 6
Broadcast Messages . . . . . . . . . . . . . 7
Outside Access. . . . . . . . . . . . . . . . . . 8
Outside Notification. . . . . . . . . . . . . . . 9
ReturningtoVM fromOtherServiceMenus
10
Recording Conversations . . . . . . . . . 11
Advanced Recording . . . . . . . . . . . . 13
Welcome to ICX Built-In Voice Mail
Your new Built-In Voice Mail allows you to
record telephone calls and access many
basic voice mail (VM) features. You may
use your system to greet callers, retrieve
and leave messages, notify outside
telephones and pagers of messages, and
many other powerful options to improve
your productivity.
This system iseasy touse and customize.
The system has automated commands
which you can access via a system of
option menus. The system informs you
which buttons to press; all you have to do
is press them! Usually you will input
keypad characters like the “7” (seven) key
and the “#” (pound) key.
Contents

2
Entering Your Mail Box
There are three ways to enter your Voice
Mail (VM) box.
Accessing VM with Keys
Press the “RETRIEVE” key or “START
VM” key to access your mail box. The
system dials your mailbox number for you.
Accessing VM by Dialling
Enter the VM number, then your mailbox
number followed by the “#” (pound) key.
[123]
If you assigned a password to your
mailbox, enter the password code
followed by the “#” (pound) key.
[456]
The messages play automatically, newest
to oldest. (See
Playback Options for
additional message options.)
Your Personal Greeting
The system provides an automated
greeting, “
Welcome to the voice mail
system
.” You may set a personalized
message when you enter the mail box
(look to the left for instructions) by
pressing “*” (star) “#” (pound), then the
number “7” and “#”.
Only then can you perform the steps
outlined below. Services in Personal
Greetings:
1.To start recording, press
“1” then “#”. .
2.To stop recording, press
press “7” then “#”.
3.To repeat your greeting,
press “3” then “#”.
4.To delete the greeting,
press “5” then “#”.
You should set a personal security code
(password). (See Setting a Password.)
Only you know your code, so don’t forget
what it is!
Think About It!
Write your greeting herebefore you record
it; it’s easier to remember what you want
to say if it’s right in front of you.
*
#7 #
*
#
7
#
3
#
7
#
Gettin
g
Started
RETRIEVE
key
START VM
key
Dial VM extension.
#
#

3
Setting a Password
Enter VM then press “*” star, then “#”
(pound), then number “8” and “#” (pound).
1.Enter the new
password and “#”.
2.To accept, press “1” and
“#”.
3.If you want to modify the
password, press “2” and
“#”.
You can change your password as
frequently as you wish. The code can be
anywhere between 3 - 10 numbers. If it is
easier for you to remember letters than
numbers, don’t forget that you can spell it
with letters on the keypad. Longer codes
are more secure than shorter ones.
If you forgetyour code, you must ask your
ICX Telephone System distributor to
reprogram a new security code.
Basic Message Playback Options
By default, messages play back
sequentially from the newest one. Once
you have dialled your voice mailbox, you
can use several options, including:
•Repeat the message
•Delete, then hear the next mes-
sage
•Save, then hear the next message
•Go back in message
•Skip forward in message
•Message Copy
Note: The following commands may be
entered during the message.
*
#8#
[1234]
#
1#
2#
Quick Tip:
To speed the Message
up/down, toggle the
“4” “#” (pound) keys..
To adjust the Volume
up/down, toggle the
“6” “#” (pound) keys.
✶✭
✶✭✶✭
1234
 
  
Security/Playback Options
4 #
6#

4
Repeating the Message
1.Press “3” and “#” (pound).
Deleting the Message
2.Press “5” and “#” (pound). The
following message plays
automatically.
Saving the Message
1.Press “8” and “#” (pound). The next
message plays automatically.
Going Backward in a Message
You can go back in any message while
you are listening to it. The system default
is to go back 10 seconds, but system
programming can change it to any time
increment you want.
1.Press “1” and “#” (pound). The
message skips backwards the
amount of seconds you have
programmed.
Going Forward in a Message
You may skip over part of a message
while you are listening to it. Again, the
system default is 10 seconds.
1.Press “7” and “#”
(pound). The message
skips forward to the
specified time increment.
3 #
5#
8
#
1#
7#
X
✶✭
✶✭ ✶✭ ✶✭ ✶✭ ✶✭ ✶✭
✶✭ ✶✭ ✶✭ ✶✭ ✶✭ ✶✭
✶✭
Playback Options (Cont)

5
Copying Messages
You can copy a message to another
mailbox or multiple mailboxes while you
are listening to the message. You also
may copy it when you hear the
announcement,“
To Delete, press 5 and#.
To Save, press 8 and #
.”
Copying the Message to Another
Mailbox
1.Press the COPY key or “1” “9” and
“#” pound. The system announces:
“
Please enter the mailbox number
and press Pound
.”
2.Press the MAILBOX key or enter
the mailbox number and “#” (pound).
3.Press “1” and “#” to copy
the message.
•If you selected the wrong mailbox
number, press “2” and “#” (pound).
The system takes you back to Step
One above.
•To Cancel copying, press “*” “#”.
Copying to Multiple Mailboxes
Instead of entering the MAILBOX key or
mailbox numbers in Step Two above,
enter the broadcast code and “#” (pound).
1.Press the COPY key or “1” “9” and
“#”(pound). The system announces:
“
Please enter the mailbox number
and press # (pound)
.”
2.Press “*” BROADCAST CODE “#”
(pound) or press the pre-assigned
broadcast MAILBOX key.
3.Press “7” and “#” (pound).
✶✭
✶✭
✶✭
✶✭
cc:Ted cc:Connie cc:John
Original Message
to You
COPY
Softkey
or
19 #
MAILBOX
key
1
#
2
#
*
#
or
COPY
Softkey
1 9 #
7#
✶✭
Broadcast
Code
✶✭
✶✭
✶✭ ✶✭
✶✭
*
#
Messa
g
e Copy Services

6
You may want to leave a message in
another party’s mailbox. One message
can be recorded for up to 4 minutes.
(Recording time is set upon installation,
but can be changed.) One mailbox can
contain up to 30 messages. (This number
can also be changed.)
Calling Another Party’s Mailbox
1.Press the START VM key or dial the
Voice Mail number. Do not enter
your personal mailbox.
2.Press “*”, dial the mailbox number,
and press “#” (pound).
3.You will hear the other person’s
greeting. Leave a message after the
tone and press “7” “#” (pound) or
hang up to stop recording.
If you chose “7” “#” (pound), you may
then choose several options.
•Press “1” “#” (pound) to re-record
the message..
•Press “3” “#” (pound) to repeat the
message..
•Press “5” “#” (pound) to cancel the
message..
If the other party’s mailbox is full, you will
hear the announcement, “
Sorry, you
cannot leave a message in mailbox XXX
.”
*
#
Dial Mailbox
Number
1#
Re-Record
Messa
g
e
3#
Repeat
Messa
g
e
5#
Cancel
Messa
g
e
✶✭ ✶✭
✶✭
FULL
✶✭
“...And the eighteenth
reason I think it should be
done this way is... and
another consideration here
is...”
Leavin
g
a Messa
g
e

7
Recording Your Message in Multiple
Mailboxes
The same message can be left in up to 50
other mailboxes. To use this service, your
system administrator must set up
broadcast codes. Up to 30 broadcast
codes can be assigned in one system.
Ask your administrator for details
regarding broadcast codes.
1.Press the VOICE MAIL key or dial
the Voice Mail number.
2.When you hear the system
announcement
, press “*” enter the
broadcast code, and press “#”
(pound).
3.Record the message.
4.Press “7” “#” (pound) when you are
finished or hang up.
START VM
key
7 #
✶✭
✶✭
Record Message
✶✭ ✶✭ ✶✭
✶✭
✶✭
Broadcast Code *
#
Quick Tip:
My broadcast code is:
Broadcastin
g
Messa
g
es