Panasonic KX-NS500 User manual

Hybrid IP-PBX
Model No. KX-NS500
User Manual
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety (Page 14)" before using this product.
KX-NS500: PFMPR Software File Version 004.20000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://panasonic.net/pcc/support/pbx/

Feature Highlights
IP Communication
This PBX supports IP communication using
a variety of IP telephones, such as the KX-NT300/
KX-NT500 series with Self Labelling and/or
Bluetooth wireless headsets, Panasonic IP
Softphones, SIP phones, and SIP-CS compatible
Portable Stations.
R
SIP phoneIP Softphone
IP Proprietary
Telephone
SIP-CS S-PS
If you are using a certain Panasonic telephone
that is equipped with a Navigator Key/Jog Dial
and a display, it helps you to access the desired
feature easily. Also, you will be informed of the
arrival of an incoming call or a message waiting
by the lamp if it is equipped.
ENTER
Navigator Key Jog Dial Message/Ringer Lamp
Easy Operation
Consult your dealer 1.1 Before Operating the Telephones
(Page 14)
Remote Office
This PBX supports the use of SIP phones
connected from a remote office over an IP network
through an SBC (session border controller).
SIP phones can be set up by simply connecting
the phones to the LAN at the remote office.
IP Network
This PBX supports the use of cellular phones
with the PBX. Cellular phones can make and
receive calls as if they were registered
extensions.
Cellular Phone Features
Consult your dealer 1.15 Cellular Phone Features (Page 265)
2 User Manual
Feature Highlights

This PBX optionally supports a Portable Station
(PS) system. PSs can be used in the PBX
with other wired telephones.
Wireless System
You can set incoming calls to be redirected
to your mailbox to let callers leave voice
messages when you are unable to answer
the phone. You can access your mailbox to
listen to the messages when you are away from
the office as well.
Hello, this
is John Smith.
Please
leave your
message.
Built-in Unified Messaging
1.9.12 Using Your PS or S-PS in Parallel with a
Wired Telephone (Wireless XDP Parallel
Mode) (Page 214)
1.8 Using the Unified Messaging Features
(Page 142)
This PBX offers a built-in Call Centre feature
called Incoming Call Distribution (ICD) Group.
Incoming calls to an ICD Group can be queued
or redirected to a preprogrammed destination,
answered in order of priority and monitored by
a supervisor extension.
Queuing Customers
ICD Group
Call Centre
Communication Assistant (CA)
CA Client users can connect to the PBX without
using an external server. CA Client users can
make calls by clicking in a phonebook on their
PC, as well as use many other features.
PC
(Client)
PC
(Client)
1.10 Utilising the Call Centre (Page 218) Consult your dealer
User Manual 3
Feature Highlights

This application can calculate call cost estimates
and track call activity for calls that are made
through the PBX. Installing the CA Call
Accounting web server software allows you to
access CA Call Accounting from any PC by using
a web client. You can sort and view, print, or
export call information with the web client.
In addition, reports can be created based on
exported data.
CA Call Accounting
PC
(Client)
PC
(Client)
PC
(Web Server)
Consult your dealer
In This Manual,
•The following abbreviations are used:
APT ® Analogue Proprietary Telephone
Display PT ® Proprietary Telephone with a Display
DPT ® Digital Proprietary Telephone
IP-PT ® IP Proprietary Telephone
PS ® Portable Station
P-SIP ® Panasonic SIP Phone (KX-HDV series/KX-TGP600)
PT ® Proprietary Telephone
S-PS ® SIP-CS compatible Portable Station
SIP extension/SIP Extn. ® Extensions of the PBX which uses Session Initiation Protocol for
communication.
SLT ® Single Line Telephone
•"PT" is used as a generic term to represent IP-PT, DPT, APT and Display PT.
•The suffix of each model number (e.g., KX-NS500NE) is omitted.
•The following icons are used frequently.
ConditionsHints
!!
!!
Functional Limitation
Depending on the PBX’s software version, some features may not function. For details about which versions
support these features, consult your dealer.
Notice
•This PBX supports SIP (Session Initiation Protocol) phones. However, some PBX features may not be
available for SIP phones, depending on your telephone type.
•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate
telephone, not dependent on local power, is available for emergency use.
4 User Manual
Feature Highlights

•Prior to connection of this product, please verify that the intended operating environment is supported.
Satisfactory performance cannot be guaranteed for the following:
–interoperability and compatibility with all devices and systems connected to this product
–proper operation and compatibility with services provided by telecommunications companies over
connected networks
NOTES
•Some optional hardware, software, and features are not available in some countries/areas, or for some
PBX models. Please consult your certified Panasonic dealer for more information.
•This manual provides basic information on how you can access commonly used PBX functions with
proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, SIP-CS
compatible Portable Stations (S-PSs), and DSS Consoles. For detailed information about each feature or
setting, consult your dealer.
•In this manual, several kinds of PTs appear, as follows:
–IP Proprietary Telephone (IP-PT)
–Digital Proprietary Telephone (DPT)
–Analogue Proprietary Telephone (APT)
–Proprietary Telephone with a Display (Display PT)
"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,
such as IP-PTs, the available telephone types are clearly indicated.
•IP-PTs/SIP extensions may become busy and you may not be able to make or receive calls, depending
on the network status.
•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of
this manual. To confirm the software version of your PBX, consult your dealer.
•Product specifications are subject to change without notice.
•The preset melodies in this product are used with permission of © 2010 Copyrights Vision Inc.
•In this manual P-SIP phones are treated as non-KX-UT series SIP phones.
Notes for SIP Phone and S-PS Users
Before using a SIP phone or S-PS, please read the following notes.
For All SIP phone and S-PS users
A tone may not be heard during an operation depending on the type of SIP phone or S-PS being used. The
following operation is an example. However, for KX-UT series SIP phones, tone may be able to be heard
depending on the system settings. For details, consult your dealer.
User Manual 5
Feature Highlights

[Example]
To use an account code (Account Code Entry)
PT/SLT/PS/SIP Extn./S-PS
Enter #.
Off-hook.
account code
Enter account code
(max. 10 digits).
Press Account or
enter 49.
Dial outside
phone number.
outside
phone no.
Seize an outside line before
entering an outside phone number.
OR
94
(Account)
D.Tone
SIP phone or S-PS users
will not hear this tone.
For KX-UT series SIP phone and S-PS users
a. Operations that use feature numbers are limited. Also, flexible buttons are only available for S-PSs and
certain KX-UT series SIP phone models. Refer to the telephone types displayed at the top left of each
operation.
b. A maximum of 32 digits can be input on a KX-UT series SIP phone at one time, including feature numbers,
etc.
c. To execute certain operations, you may be required to press the ENTER button on a KX-UT series SIP
phone or the CALL button (soft button) on an S-PS during the operation.
The following 5 operations are examples.
[Examples]
To select an idle outside line automatically
PT/SLT/PS/SIP Extn./S-PS
Off-hook. Talk.
Dial outside phone
number.
Press L-CO or
enter automatic
line access number.
OR
0 9
(L-CO)
/
outside
phone no.
For KX-UT series:
Press ENTER.
OR
For S-PS:
Press CALL.
6 User Manual
Feature Highlights

To call with a verification code
Off-hook.
PT/SLT/PS/SIP Extn./S-PS
74
Enter 47. Enter .
verification code PIN
verification code
Enter verification code
(max. 4 digits).
Enter verification code
PIN (max. 10 digits).
If a wrong verification code PIN is
entered, you hear an alarm tone.
desired
phone no.
Dial desired
phone number.
Seize an outside line before
entering an outside phone number.
C.Tone &
D.Tone
PIN: Personal Identification Number
For KX-UT series:
Press ENTER.
OR
For S-PS:
Press CALL.
To transfer to an outside party using the PBX service
SIP Extn./S-PS
On-hook.Talk.Seize outside line.
During a conversation
Dial outside phone
number.
outside line outside
phone no.
*
KX-UT series and S-PS:
Press TRANSFER.
Other than KX-UT series and S-PS:
Press HOLD.
This step can be omitted
(KX-UT series and S-PS only).
HOLD
OR
XFER
For KX-UT series:
Press ENTER.
OR
For S-PS:
Press CALL.
C.Tone
KX-UT series
and S-PS only.
To establish a conference call
Press CONFERENCE. Press CONFERENCE.Dial desired phone
number.
Seize an outside line before
dialling an outside phone number.
KX-UT series/S-PS
Talk with multiple
parties.
During a conversation
desired
phone no.
Talk to the
new party.
C.Tone
C.Tone
For KX-UT series:
Press ENTER.
OR
For S-PS:
Press CALL.
For KX-UT670:
Press Conference Start.
User Manual 7
Feature Highlights

To set/cancel Call Forwarding
PT/SLT/PS/SIP Extn./S-PS
Enter #.On-hook.
Enter destination extension number.
Or enter outside line access number
and then outside phone number.
2
0
3
4
5
Cancel
All Calls
Busy
No Answer
Busy/No Answer
Enter required
number.
For "Cancel", go on-hook
directly after entering 0.
Off-hook.
1
2
0
Both Calls
Intercom Calls
Outside Calls
OR
OR
Enter 71.
17
Enter 0to 2as
you desire.
OR
destination
extension no.
(max. 32 digits)
outside
phone no.
outside line
access no.
C.Tone
For KX-UT series:
Press ENTER.
OR
For S-PS:
Press CALL.
for KX-UT series:
Press ENTER.
OR
for S-PS:
Press
CALL.
After entering 0 for "Cancel",
Go on-hook
For KX-UT series:
max. 26 digits
For non-KX-UT series SIP phone users
a. The following features are available for SIP phone users:
–Making calls
–Answering calls
–Holding calls
–Transferring calls (You cannot go on-hook before the transferred party answers.)
b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the
top left of each operation.
c. The tones listed in "5.4.1 What is This Tone?" are not available for SIP phone users. Tones or the tone
types may vary depending on the type of telephone being used. For example, when you put a call on hold,
a specific tone for the SIP phone may be heard, or no tone may be heard.
d. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate
Automatic Callback Busy, will be ignored.
e. The operations for SIP phones may differ from the steps in this manual, and may vary depending on the
type of telephone being used.
f. To execute an operation, some SIP phones may require that the OK button is pressed after pressing all
the buttons of the operation.
Notes for KX-WT115 PS Users
The operation and display of the KX-WT115 may differ from KX-TCA series PSs. For example, when the
KX-WT115 is not answered while using it in parallel with a wired telephone, the display of incoming call log is
different from that of the display of KX-TCA series PSs.
Notes for KX-NT300 Series, KX-NT500 Series, KX-UT Series, and S-PS Users
If the primary PBX to which your telephone is connected fails, the extension may automatically switch its
connection to a secondary PBX.
•The time required to switch to the secondary PBX or back to the primary PBX is different depending on
the type of your telephone.
8 User Manual
Feature Highlights

•When the extension switches its connection to the secondary PBX, your call will be disconnected if you
are on a call.
•Even if the primary PBX becomes available again, your telephone will not reconnect to it if you are on a
call.
•For KX-NT300 series and KX-NT500 series users, if background music (BGM) is being played through
your telephone while it is connected to the secondary PBX, it will not reconnect to the primary PBX when
it becomes available.
Notes for KX-NT543, KX-NT546, and KX-NT560 IP-PT Users
•While using a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, IP network transmission speed
is relatively slow and the secondary Ethernet port cannot be used. To disable ECO mode, consult your
dealer.
Trademarks
•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United
States and/or other countries.
•The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use
of such marks by Panasonic Corporation is under license.
•All other trademarks identified herein are the property of their respective owners.
•Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.
Open Source Software
This product uses Open Source Software. For details, click the Information button in Web Maintenance
Console.
User Manual 9
Feature Highlights

Table of Contents
1 Operation ................................................................................................13
1.1 Before Operating the Telephones .................................................................................14
1.1.1 For Your Safety ..............................................................................................................14
1.1.2 Important Safety Instructions ..........................................................................................19
1.1.3 Precautions ....................................................................................................................20
1.1.4 Data Security ..................................................................................................................22
1.1.5 Before Operating the Telephones ..................................................................................23
1.2 Making Calls ....................................................................................................................33
1.2.1 Basic Calling ...................................................................................................................33
1.2.2 Easy Dialling ...................................................................................................................38
1.2.3 Redial .............................................................................................................................41
1.2.4 When the Dialled Line is Busy or There is No Answer ...................................................42
1.2.5 Accessing the ISDN Service (ISDN Service Access) .....................................................51
1.2.6 Alternating the Calling Method (Alternate Calling—Ring/Voice) ....................................52
1.2.7 Calling without Restrictions ............................................................................................53
1.2.8 To Access Another Party Directly from Outside (Direct Inward System Access
[DISA]) ............................................................................................................................54
1.2.9 Setting Your Telephone from Another Extension or through DISA (Remote
Setting) ...........................................................................................................................57
1.3 Receiving Calls ................................................................................................................58
1.3.1 Answering Calls ..............................................................................................................58
1.3.2 Answering Hands-free (Hands-free Answerback) ..........................................................59
1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) ......................................60
1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station
[TAFAS]) .........................................................................................................................62
1.3.5 Using the ANSWER/RELEASE Button ..........................................................................63
1.3.6 Identifying Malicious Calling Parties (Malicious Call Identification [MCID]) ....................65
1.4 During a Conversation ....................................................................................................66
1.4.1 Transferring a Call (Call Transfer) ..................................................................................66
1.4.2 Holding a Call .................................................................................................................73
1.4.3 Talking to Two Parties Alternately (Call Splitting) ..........................................................79
1.4.4 Answering Call Waiting ..................................................................................................81
1.4.5 Multiple Party Conversation ...........................................................................................87
1.4.6 Mute ...............................................................................................................................98
1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) .............................99
1.4.8 Using the Headset (Headset Operation) ......................................................................100
1.5 Using a PDN/SDN Button .............................................................................................102
1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN)
Extension ......................................................................................................................102
1.6 Before Leaving Your Desk ...........................................................................................106
1.6.1 Forwarding Calls ..........................................................................................................106
1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) ................117
1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) ..............119
1.6.4 Using Voice Messaging (Built-in Simplified Voice Message [SVM]) ............................121
1.7 Making/Answering an Announcement ........................................................................132
1.7.1 Paging ..........................................................................................................................132
1.7.2 Answering/Denying a Paging Announcement ..............................................................134
1.7.3 Making a Conference Group Call .................................................................................135
1.8 Using the Unified Messaging Features .......................................................................142
1.8.1 What is the Unified Messaging system? ......................................................................142
1.8.2 Logging in to and Configuring Your Mailbox ................................................................143
1.8.3 Message Playback and Related Features ....................................................................153
10 User Manual
Table of Contents

1.8.4 Sending Messages .......................................................................................................161
1.8.5 Transferring Calls .........................................................................................................171
1.8.6 Other Features .............................................................................................................179
1.8.7 Quick Reference ...........................................................................................................196
1.9 Setting the Telephone According to Your Needs ......................................................199
1.9.1 Setting the Alarm (Timed Reminder) ............................................................................199
1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) .........................................................201
1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper
OHCA) ..........................................................................................................................205
1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/
Connected Line Identification Presentation [CLIP/COLP]) ...........................................206
1.9.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone
(Connected Line Identification Restriction [COLR]) ......................................................207
1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line
Identification Restriction [CLIR]) ...................................................................................208
1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override
Deny) ............................................................................................................................209
1.9.8 Turning on the Background Music (BGM) ....................................................................210
1.9.9 Protecting Your Line against Notification Tones (Data Line Security) ..........................211
1.9.10 Checking the Time Service Status ...............................................................................212
1.9.11 Setting the Parallelled Telephone to Ring (Parallelled Telephone) ..............................213
1.9.12 Using Your PS or S-PS in Parallel with a Wired Telephone (Wireless XDP Parallel
Mode) ...........................................................................................................................214
1.9.13 Using Your phone in Parallel with a Wired Telephone (One-numbered
extension) .....................................................................................................................215
1.9.14 Clearing Features Set at Your Extension (Extension Feature Clear) ...........................216
1.10 Utilising the Call Centre ................................................................................................218
1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) .....................218
1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming
Call Distribution Group Monitor) ...................................................................................221
1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) ..............................................224
1.11 Using User-supplied Equipment ..................................................................................225
1.11.1 If a Doorphone/Door Opener is Connected ..................................................................225
1.11.2 If an External Relay is Connected ................................................................................227
1.11.3 If an External Sensor is Connected ..............................................................................228
1.11.4 If a Host PBX is Connected ..........................................................................................229
1.11.5 If a Voice Processing System is Connected .................................................................230
1.12 Administrative Features ...............................................................................................237
1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) ..................237
1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) ............244
1.13 Exchanging the Settings between Extensions ...........................................................245
1.13.1 Walking Extension ........................................................................................................245
1.13.2 Enhanced Walking Extension .......................................................................................246
1.14 Using a Telephone with a Display ...............................................................................248
1.14.1 Using the Call Log ........................................................................................................248
1.14.2 Using the Directories ....................................................................................................252
1.14.3 Accessing System Features (System Feature Access) ...............................................260
1.14.4 Self Labelling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670
only) ..............................................................................................................................262
1.15 Cellular Phone Features ...............................................................................................265
1.15.1 Cellular Phone Features ...............................................................................................265
2 Manager Operation ..............................................................................269
2.1 Control Features ...........................................................................................................270
2.1.1 Extension Control .........................................................................................................270
User Manual 11
Table of Contents

2.1.2 Time Service Mode Control ..........................................................................................271
2.1.3 Restriction Level Control (Dial Tone Transfer) .............................................................273
2.1.4 Turning on the External Background Music (BGM) ......................................................274
2.1.5 Recording Outgoing Messages (OGM) ........................................................................275
2.1.6 Allowing Users to Seize an Unavailable Outside Line (Trunk Busy Out) .....................277
2.1.7 Releasing Network Direct Station Selection (NDSS) Monitor ......................................278
2.2 Configuring Unified Messaging Features ...................................................................279
2.2.1 System Manager Features ...........................................................................................279
2.2.2 Message Manager Features ........................................................................................292
3 Customising Your Phone & System ...................................................309
3.1 Customising Your Phone (Personal Programming) ..................................................310
3.1.1 Customising Your Phone (Personal Programming) .....................................................310
3.1.2 Settings on the Programming Mode .............................................................................312
3.1.3 Customising the Buttons ..............................................................................................322
3.2 System Programming Using Web Maintenance Console .........................................327
3.2.1 User Programming .......................................................................................................327
4 Customising Extensions and the System–for Managers .................353
4.1 Manager Programming .................................................................................................354
4.1.1 Programming Information .............................................................................................354
4.1.2 Manager Programming .................................................................................................355
4.1.3 Supervisory Monitor (ACD) Control ..............................................................................357
5 Appendix ...............................................................................................365
5.1 List of Operations by Telephone Type ........................................................................366
5.1.1 List of Operations by Telephone Type .........................................................................366
5.2 Troubleshooting ............................................................................................................374
5.2.1 Troubleshooting ............................................................................................................374
5.3 Feature Number Table ..................................................................................................378
5.3.1 Feature Number Table .................................................................................................378
5.4 What is This Tone? .......................................................................................................389
5.4.1 What is This Tone? ......................................................................................................389
5.5 Revision History ............................................................................................................393
5.5.1 PFMPR Software File Version 004.1xxxx ....................................................................393
5.5.2 PFMPR Software File Version 004.2xxxx ....................................................................394
12 User Manual
Table of Contents

Section 1
Operation
This section shows you step by step how to use each
feature. Read this chapter to become familiar with the
many useful features of this PBX.
User Manual 13

1.1 Before Operating the Telephones
1.1.1 For Your Safety
To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.
The following symbols classify and describe the level of hazard and injury caused when this unit is
operated or handled improperly.
WARNING
This notice means that misuse could result in death
or serious injury.
CAUTION
This notice means that misuse could result in injury
or damage to property.
The following types of symbols are used to classify and describe the type of instructions to be
observed.
This symbol is used to alert users to a specific operating procedure that must not be performed.
This symbol is used to alert users to a specific operating procedure that must be followed in
order to operate the unit safely.
14 User Manual
1.1.1 For Your Safety

WARNING
For All Telephone Equipment
•Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other
liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the
performance of the product.
•Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause
injury or damage to the product.
•Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be
stepped on or tripped on.
•Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets
or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds
their rated capacity, they emit large amounts of heat, which could cause a fire.
•The product must only be installed and serviced by qualified service personnel. The product should be
used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or
modification can cause a fire, electric shock, or damage to the product.
•Follow all warnings and instructions marked on the product.
•Products that require a power source should only be connected to the type of electrical power supply
specified on the product label. If you are not sure of the type of power supply to your home, consult your
dealer or local power company.
•For safety purposes some products are equipped with an earthed plug. If you do not have an earthed outlet,
please have one installed. Do not bypass this safety feature by tampering with the plug.
•Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and
may impair the performance of the product.
•Unplug the product from the wall outlet and contact your dealer in the following cases:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate according to the operating instructions. Adjust only the controls that are
explained in the operating instructions. Improper adjustment of other controls may result in damage
and may require service by a qualified technician to restore the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If product performance deteriorates.
For the PBX
•Do not insert foreign objects of any kind into this product, as they may touch dangerous voltage points or
short out parts that could result in a fire or electric shock.
User Manual 15
1.1.1 For Your Safety

•Do not pull, bend, rest objects on, or chafe the power cord and plug. Damage to the power cord or plug
can cause fire or electric shock.
•Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact
an authorised Panasonic Factory Service Centre for a replacement.
•When mounting the PBX on a 19-inch rack, only use the 19-inch rack mounting equipment (attachment
bracket, screws) made for use with the PBX.
•If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return
the unit to your dealer.
•Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These
conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorised
Panasonic Factory Service Centre.
•This unit is equipped with an earthed plug. For safety reasons this plug must only be connected to an
earthed outlet that has been installed according to applicable regulations.
•Plug the power cord firmly into an AC outlet. Otherwise, it can cause fire or electric shock.
16 User Manual
1.1.1 For Your Safety

CAUTION
For All Telephone Equipment
•The product should be kept free of dust, moisture, high temperature (more than 40 °C), and vibration, and
should not be exposed to direct sunlight.
•Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean
with abrasive powders or with chemical agents such as benzine or thinner. Do not use liquid cleaners or
aerosol cleaners.
For the PBX
•When relocating the equipment, first disconnect the telecom connection before disconnecting the power
connection. When the unit is installed in the new location, reconnect the power first, and then reconnect
the telecom connection.
•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near
the equipment and is easily accessible.
•Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it
from overheating, these openings must not be blocked or covered. The openings should never be blocked
by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never
be placed near or over a radiator or other heat source. This product should not be placed in a sealed
environment unless proper ventilation is provided.
•When this product is no longer in use, make sure to detach it from the rack or wall.
•To protect this unit from static electricity, do not touch any external connectors of the unit.
User Manual 17
1.1.1 For Your Safety

Notice
For All Telephone Equipment
•Read and understand all instructions.
•When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.
For the PBX
•Keep the unit away from heating appliances and devices that generate electrical noise such as
fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of
the PBX.
•If you are having problems making calls to outside destinations, follow this procedure to test the outside
lines:
1. Disconnect the PBX from all outside lines.
2. Connect known working single line telephones (SLTs) to those outside lines.
3. Make a call to an external destination using those SLTs.
If a call cannot be carried out correctly, there may be a problem with the outside line that the SLT is
connected to. Contact your telephone company.
If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the
outside lines until it has been serviced by an authorised Panasonic Factory Service Centre.
Note
For All Telephone Equipment
•Never attempt to insert wires, pins, etc. into the vents or holes of the product.
18 User Manual
1.1.1 For Your Safety

1.1.2 Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the risk
of fire, electric shock and injury to persons, including the following:
•Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming pool.
•Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from
lightning.
•Do not use a telephone in the vicinity of a gas leak to report the leak.
•Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation
instructions:
a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than room ambient. Therefore, consideration should
be given to installing the equipment in an environment compatible with the maximum ambient temperature
(Tma) specified by the manufacturer.
b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular attention
should be given to supply connections other than direct connections to the branch circuit (e.g., use of power
strips).
SAVE THESE INSTRUCTIONS
User Manual 19
1.1.2 Important Safety Instructions

1.1.3 Precautions
For users in the European Union only
Information for Users on Collection and Disposal of Old Equipment and used Batteries
These symbols on the products, packaging, and/or accompanying documents mean that
used electrical and electronic products and batteries should not be mixed with general
household waste.
For proper treatment, recovery and recycling of old products and used batteries, please take
them to applicable collection points, in accordance with your national legislation and the
Directives 2002/96/EC and 2006/66/EC.
By disposing of these products and batteries correctly, you will help to save valuable
resources and prevent any potential negative effects on human health and the environment
which could otherwise arise from inappropriate waste handling.
For more information about collection and recycling of old products and batteries, please
contact your local municipality, your waste disposal service or the point of sale where you
purchased the items.
Penalties may be applicable for incorrect disposal of this waste, in accordance with national
legislation.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or
supplier for further information.
Information on Disposal in other Countries outside the European Union
These symbols are only valid in the European Union. If you wish to discard these items,
please contact your local authorities or dealer and ask for the correct method of disposal.
Note for the battery symbol (bottom two symbol examples):
This symbol might be used in combination with a chemical symbol. In this case it complies
with the requirement set by the Directive for the chemical involved.
The KX-NS500NE is designed to interwork with the:
•Analogue Public Switched Telephone Network (PSTN) of European countries
•Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access
Panasonic System Networks Co., Ltd. declares that the KX-NS500NE is in compliance with the essential
requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE)
Directive 1999/5/EC.
Declarations of Conformity for the relevant Panasonic products described in this manual are available for
download by visiting:
http://www.ptc.panasonic.eu
Contact to Authorised Representative:
Panasonic Testing Centre
20 User Manual
1.1.3 Precautions