Panasonic KX-NT680C User manual

Panasonic KX-NT680C
Quick Reference Guide

Table of Contents
About Sunco Communications…………………………………..1
HOW TO PLACE A SERVICE TICKET ..............................1
Guide for Buttons…………………………………………………..2
Panasonic KX-NT680C………………………………..……2
Calling and Programming..........................................................3
How to Record your Greetings and Check your Company
Voicemails………………………….…………………….…………..6

1
Sunco is your Trusted Telecom Systems Integrator
Making business communication easier for you
From modest beginnings as a home-based,
family-run business, Sunco has grown over
the past 20 years into the trusted
telecommunications partner for over 1,600
businesses across Canada. We are a proud,
Canadian company with the love of
business communication at the very core of
what we do.
Our team lives, breathes and works with these
technologies on a daily basis, and understands
how complex they can be. That’s why we’re
committed to making business communication
easier for your organization. How do we do
this? By being an Integrator. We fit all the
pieces of your voice/data systems together into
a unified whole - giving you superior design,
support and management all through one point
of contact. This strategy ensures you get the
technology and services your business needs,
delivered in a way that is coordinated,
convenient and just easier.
No more confusing network service contracts,
overseas call centres, long wait times and
impersonal service. We promise honest advice
and personal support delivered in a way that
reflects our core values:
•We Embrace Change
•We Do What It Takes
•We are Accountable to the Outcome
•We Do the Right Thing
•We Bring Out the Best in Each Other
The Sunco team is ready to help. Leverage
our Integrator strategy to help make business
communication easier for your
organization. Optimize your time to focus on
what matters most - growing your business.
Need to reach us? We're
ready to help!
Service: To enter a service call, please
email [e-mail] and a ticket will be
auto-generated in our system.
Client Portal: To receive log-in credentials for
our self-service payment and service portal,
please call Tammy Klemmer at [phone]
or 1 [phone].
After-Hours Emergency Service: To reach
our after-hours on-call technician, please call
[phone] or 1 [phone] and leave
a message.
Accounting: For questions regarding
invoicing, please contact Tammy Klemmer at
[phone] or tammy.klemm[email protected]

Panasonic NS700 Guide
2
1. LCD (Liquid Crystal Display)
2. Flexible Central Office Buttons: Where line
one, line two and line three are held.
3. Soft buttons (S1-S4): S1-S4 (located from
left to right) are used to select the item displayed
on the bottom line of the display.
4. Message/Ringer Lamp: When you receive
an intercom call, the lamp flashes green and on
an outside call, the lamp flashes red. When
someone has left you a message, the lamp
stays on red.
5. Cancel: Used to cancel the selected item.
6. Navigator Key: Used to adjust the volume
and the display contrast or select desired items.
7. Message: Used to leave a message waiting
indication or call back the party who left the
message waiting indication.
8. Program/Pause: Used to insert a pause
when storing a telephone number and to
program functions.
9. Flash/Recall: Used to disconnect the current
call and make another call without hanging up.
10. Redial: Used to redial the last dialed number.
11. Auto Ans/Mute: Used to receive an incoming
call in hands-free mode or mute the
microphone/handset during a conversation.
12. Auto Dial/Store: Used for System/Personal
Speed Dialing or storing programming changes.
13. Conf: Used to establish a multiple party
conversation.
14. Transfer: Used to transfer a call to another
party.
15. FWD/DND: Used to switch Call Forwarding or
Do Not Disturb on your extension.
16. Hold: Used to place a call on hold.
17. Intercom: Used to make or receive intercom
calls.
18. Speaker Phone: Used for performing hands-
free operations.
Panasonic KX-NT680C

Panasonic NS700 Guide
3
Calling & Programming
HOW TO SETUP YOUR PERSONAL VOICEMAIL
1. Pick up the handset and select 777
2. Follow the prompts to set up your voicemail
box name, passcode and greeting for when
you are away.
Place an outside call:
1. Lift handset or press SP-PHONE for hands
free
2. Select a line by pressing a preprogrammed
CO/DSS Key* plus the external number or
dial 9 plus the external number
Place an internal call:
1. Lift handset or press SP-PHONE for hands
free
2. Dial the desired extension number or press
the preprogrammed DSS key*
EXTENSION DIALING –INTERNAL
Dialing extensions by the user name:
1. Press the MENU key
2. Use the up and down arrow keys of the
navigator button to place the → beside
“Extension Directory”
3. Press the ENTER key
4. Use the keypad to enter the first letter of the
name you would like to call and press the
ENTER key
5. Use the up and down arrows of the navigator
key to place the → beside the name you
would like to call ->Lift the handset or press
SP-PHONE key for hands free
HOW TO PROGRAM A BUTTON
1. Select Prog.
2. Select the button you would like to program.
3. Select the down arrow once so it says Ext.
4. Enter the extension number.
5. Select Enter to save.
HOW TO CHANGE YOUR RINGTONE
1. Select Program
2. Select line 1.
3. Select line 1 again.
4. Press the up and down arrow on the
navigator.
5. Once you have selected your ringtone, press
enter to save.
TRANSFERRING CALLS
To transfer a caller:
In an active phone call, press:
•the preprogrammed DSS Key* or –
•TRANSFER and Dial the desired extension
number or –
•If dialing to an outside number, press the
TRANSFER key and Select a line or dial 9 plus
the external number
To Perform an Attended Transfer:
•To announce the transfer - wait for an answer,
consult, and hang up
To Perform an Unattended Transfer:
•To complete the transfer - hang up
Cancel the Transfer
•To cancel the transfer - press the TRANSFER key
TRANSFERRING CALLS DIRECTLY TO VOICEMAIL
To transfer a caller directly to a mailbox:
•Press the DSS Key preprogrammed as
VOICEMAIL TRANSFER
•Press the preprogrammed DSS Key* or dial the
desired extension number
•To complete the transfer - hang up
REDIAL
To Dial the last number dialed from your telephone:
•Lift handset, press redial.
PLACING A CALL ON HOLD:
•Press the HOLD key
To place a call on exclusive hold (preventing it from
being accessed by another extension):
•Press the HOLD key twice
To retrieve a call from hold:
•Lift the handset or press SP-PHONE for hands
free
•Press the desired flashing line key (The line
flashes GREEN on the phone that placed the call
on hold, RED on all other phones)