Panasonic KX-TVP150 User manual

3OHDVHUHDGWKLVPDQXDOEHIRUHDQ\RSHUDWLRQ
Detailed Edition for Managers
*XLGHWRWKH
9RLFH3URFHVVLQJ6\VWHP
.;793
EASA-PHONE
3DQDVRQLF7HOHSKRQH6\VWHPV
www.voicesonic.com
Phone [phone]
Panasonic KX-TVP150, KX TVP150, KXTVP150, TVP150

Manager´s Guide

I
Contents
Chapter 1 Introduction
1.1 Features of the Voice Processing System . . . . . . . . . . . . . . . . . ..*............................... M-l-2
1.2 How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . M-l-6
Chapter 2 System Configuration and Installation
2.1 What is a System Configuration? .............................................................. M-2-2
2.1.1 CO Card .......................................................................................... M-2-5
2.1.2 DSP Card ........................................................................................ M-2-5
2.1.3 Hard Disk Drive .............................................................................. M-2-5
2.1.4 CPU Card ...................................................................................... M-2-5
2.1.5 System Expansion
............................................................................ M-2-6
2.2 How to Install the VPS ............................................................................. M-2-9
2.2.1 Where cdn the VPS be installed?
..................................................... M-2-10
2.2.2 Connecting Telephdne .Lines to the VPS .:. ..................................... M-2-13 ._
2.2.3 Connecting a Data Terminal or a Printer to the.VPS .................... M-2-17
2.2.4 Connecting the Power Cable to the VPS ........................................ M-2-2 1
2.2.5 Starting the System .......................................................................... M-2-22
; ..Chapte r 3 System Administrator’s Guide
3.1 What is a System Administrator? .............................................................. M-3-2
3.2 Initializing the System ................ . ............ . ....... . ...... . .................................. M-3-3
3.3 Setting the System Parameters ................................................................. M-3-6
3.3.1 Hardware Settings ........................................................................... M-3-7
3.3.2 Call Service ..................................... . ................................................ M-3-12
3.3.3 Setting Voice Mail Parameters
........................................................ M-3-17
3.3.4 System Usage Reports ..................................................................... M-3-23
3.3.5 Utility Command ............................................................................ M-3-25
3.3.6 System Reset/Clear ......................................................................... M-3-27
3.3.7 Custom Service
Setting ..................................................................... M-3-27-l
3.4 Keyboard Operations ................................................................................. M-3-28
Chapter 4 System Manager’s Guide
4.1 What is a System Manager? ...................................................................... M-4-2
4.2 Setting up Mailboxes ................................................................................. M-4-4
4.2.1 Deleting a Mailbox .......................................................................... M-4-5
4.2.2 Deleting a Mailbox Password ......................................................... M-4-8
4.2.3 Creating a Mailbox ......................................................................... M-4-l 1
4.2.4 Editing a Mailbox ........................................................................... M-4-27
4.3 Setting a System Group Distribution List .................................................. M-4-35
M-O-4
(1292-G)
Manager’s Guide

Contents
4.4 Setting System Parameters ........................................................................... M-4-40
4.5 Setting the Date and Time ............................................................................ M-4-49
4.6 Checking System Usage ................................................................................ M-4-54
4.7 Broadcasting Messages ................................................................................. M-4-62
4.8 Remote Administration ................................................................................. M-4-65
4.9 Customizing the System Manager’s Mailbox ................................................ M-4-68
Chapter 5 Message Manager’s Guide
..
5.1 What is a Message Manager? ....................................................................... M-5-2
5.2 Managing the General Delivery Mailbox ...................................................... M-5-4
5.2.1 Listening to Messages
........................................................................ M-5-5
5.2.2 Delivering the Message
....................................................................... M-5-7
5.3 Company Greetings Operation .................................................................... M-5-10
5.3.1 Recording Company Greetings .......................................................... M-5-l 1
5.3.2 Selecting Company Greetings
............................................................. M-5-15
5.3.3 Changing Company Greetings Mode ................................................. M-5-l 7
5.4 Setting Department Dialing .......................................................................... M-5-2 1
5.4.1 Recording the Department Dialing Menu Message
........................... M-5-22
5.4.2 Programming Department Dialing ..................................................... M-5-26
5.4.3 Resetting Department Dialing ............................................................ M-5-30
5.4.4 Department Dialing Report ............................................................... M-5-33
5.5 Modifying Voice Prompts ............................................................................. M-5-36
5.6 Setting up Operator Call Coverage (Not available) ..................................... M-544
5.7 Recording the Company Name ..................................................................... M-5-47
5.8 Customizing the Message Manager’s Mailbox ............................................. M-5-51
5.9 Setting the Date and Time ............................................................................ M-5-56
5.10 Setting Message Waiting Notification ........................................................ M-5-61
Chapter 6 Bulletin Manager’s Guide
6.1 What is a Bulletin Manager? ........................................................................ M-6-2
6.2 Creating a Bulletin Board Message .............................................................. M-6-5
6.3 Managing Bulletin Board Messages .............................................................. M-6-2 1
6.3.1 Recording Messages
........................................................................... M-6-2 1
6.3.2 Assigning Extension Numbers to the Bulletin Board ........................ M-6-24
6.3.3 Assigning Mailboxes to the Bulletin Board ....................................... M-6-27
6.3.4 Reviewing Messages
........................................................................... M-6-30
6.3.5 Erasing Messages
................................................................................ M-6-33
,
6.3.6 Ending Bulletin Board Management
.................................................. M-6-36
6.4 Reviewing the Current Bulletin Board Service .............................................. M-6-37
6.5 Customizing the Bulletin Manager’s Mailbox ............................................... M-6-39
Manager ‘s Guide
M-O-5
(1292-G)

-
Contents
Chapter 7 Troubleshooting Guide
7.1 Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-... M-7-2
Chapter 8 Specifications
8.1 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . M-8-2
Chapter 9 Glossary
9.1 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-..................... M-9-2
M-0-6
Manager’s Guide

::
. ...:
2.: :‘
:-:
Chapter 1
Introduction
This chapter describes the features of the Voice Processing
System (VPS) and the construction of this manual.
Contents
1.1 Features of the Voice Processing System ........... M-l-2
1.2 How to Use this Manual .....
. .............................. M-l-6
:,:.
I :.:
I
.:

‘
11
l Features of the Voice Processing
System
Voice Mail can revolutionize your life, both business and
personal, by letting you take the fullest possible advantage
of time spent on the telephone and by ensuring reliable,
effective communication.
Improved
Communications
Voice Mail is inexpensive, convenient, and easy to use.
Using touch-tone telephones, recorded messages can be
sent, received, and retrieved at any time and from any-
where in the world. The system employs step-by-step voice
prompts to assist first-time users, who in no time at all will
be zipping through messages without a second thought.
Voice Mail has the following benefits:
- replaces tedious, unclear, or otherwise inadequate
memos which have the possibility of being misunder-
stood with messages recorded in your own voice;
- can be delivered 24 hours a day, 7 days a week, and to
anywhere in the world;
- does not require that both parties be on the line simul-
taneously in order for them to communicate.
In business circles, improved communication means
reduced operating costs and increased productivity. The
VPS (Voice Processing System) has the following features
for this purpose:
Better Communications
The editing feature of the Voice Mail Service allows you to
correct or change your messages before you send them.
For example the system allows you to restress certain
information,
Better Understanding
The VPS allows you to review received messages as many
times as you want, and even keep them as stock answers or
for future reference. In this way, you do not need to take
notes during a call.
Shorter Messages
As a business application, the VPS can be used to encour-
age short, concise messages devoid of excessive small talk,
thus becoming an efficient time-management tool.
M-l-2
Introduction
Manager’s Guide

11
l
Features
System of the Voice Processing
Fewer Interruptions, Peak Concentration
Concentration is often hampered by the sound of a ringing
telephone. With the VPS, however, this is not a problem:
you simply choose the most convenient times at which you
wish to send or receive messages, and proceed undisturbed
with the work at hand.
Constant Availability
Instant Delivery
You can always be reached through the VPS, even if sev-
eral people happen to call at the same time. As an option,
you can also choose to be informed immediately, wherever
you may be, of any messages sent to your mailbox. /
A message can be sent the moment it is ready, the only .
faster way to send a message being a direct call. This
makes Voice Mail the most practical and efficient way of
sending messages in the business world, permitting the
quick completion of business projects, deals, etc.
:
;:, :
: .:
Action Oriented
Upon the receipt of a message, several courses of action
(indicated by voice prompts) are available; by selecting a
corresponding number your command is immediately car-
ried out. No lengthy calls need be returned, and no memos
need be sent -just the touch of a button.
Low Cost of Preparation
The VPS is probably the most economical message delivery
service available. While written messages always require
several drafts, typing, approval, mailing, transportation,
sorting and delivery - the VPS renders all of these costly
services obsolete.
Confidential
Unlike hand-written messages or those left with answering
services (both of which can be read by others), your VPS
messages are safely locked in a mailbox guarded by a pass-
word known only to you, making Voice Mail one of the
most confidential forms of communication available.
Why Voice Mail?
The fact that the telephone cannot establish person-to-
person communication when one party is absent necessi-
tates a complementary system which does not require the
simultaneous presence of both parties for the verbal
exchange. This system is the VPS.
Manager ‘s Guide
Introduction M- l-3

‘
11 l
Features of the Voice Processing
System
The VPS allows you to leave a message without having to
speak directly to the recipient. Similarly, the system will
handle all your calls and notify you when messages arrive
in your mailbox. The freedom gained through the use of
Voice Mail will permit you to increase productivity in both
the business and personal fields.
Voice Mail also allows you to make full use of your voice
as an information tool. Urgency, surprise, and anger are
far more convincing vocally than on paper, and of course
do not require any preparatory paperwork - just sponta-
neous, natural speech.
Voice Mail Operation
There are three basic operations involved in the VPS:
receiving messages, mailbox management, and sending
messages.
Receiving messages
Mailbox Management
Whether you are in, out, or just do not want to answer the
phone, the VPS can take messages. The caller will be met
with a pre-recorded ‘greeting’ asking for certain informa-
tion, and perhaps at the same time will be told why you are
unavailable and when you shall return. The caller will then
be given simple instructions on how to start, end, review
and in some cases edit or revise a message (after record-
ing). Messages can be of any length you wish, depending
on what parameters you have set for your mailbox.
You can receive messages at any time of the day or night.
One of the many options available is whether to be
informed at certain, specified hours of the arrival of a mes-
sage, or whenever a new message arrives. A personal pass-
word (using the touch-tone keys of your telephone) gives
you access to your mailbox. You can then review your
messages and decide which to answer, keep for future ref-
erence, throw away, and so on. In addition, the contents of
the mailbox can be scanned until a certain message is
found. All these commands are executed simply by press-
ing the touch-tone keys on your telephone. Should you
forget a function, voice prompts will remind you.
M-l-4
Introduction
Manager ‘s Guide

11 a Features of the Voice Processing
System
Sending messages
Sending a message is similar to receiving one; you can
review, edit or revise a message before sending it.
If you are sending a message to someone within the Voice
I .
.:‘:
‘: ’
Mail Service , it’s not necessary to dial the entire telephone
number - the person’s mailbox extension number, or the
first four letters of his/her last name will suffice. Addition-
ally, you can simultaneously send the same message to sev-
eral people (useful for informing staff or clients of impor-
tant news). You can also request a ‘receipt’ from the VPS
to be certain that your message has been received.
; :
.,:‘,
Manager ‘s Guide Introduction M- l-5

12
l How To Use This Manual _
This manual consists of nine chapters as follows:
- Chapter 1 Introduction -
explains the features of the
Voice Processing System (VPS) and construction of this
manual.
- Chapter 2 System Configuration and Installation -
explains the configuration in hardware/software of the
VPS and how to install (locate and correct) the VPS.
- Chapter 3 System Administrator’s Guide - explains the
initial settings of the VPS system as the job of the System
Administrator.
- Chapter 4 System Manager’s Guide - explains the sup-
plemental initial settings of the VPS system and mainte-
nance of the system, especially of the mailboxes, as the job
of the System Manager.
- Chapter 5 Message Manager’s Guide - explains mes-
sage transfer in the general mailbox and modification of
some of the voice prompts of the VPS as the job of the
Message Manager.
- Chapter 6 Bulletin Manager’s Guide - explains the
recording and maintenance of the bulletin board messages
as the job of the Bulletin Manager.
- Chapter 7 Troubleshooting Guide - explains what to do
when the VPS malfunctions.
- Chapter 8 Specifications - explains the specifications of
the VPS.
- Chapter 9 Glossary
- explains terms used in the VPS
manuals.
If you bear in mind the basic key operation (from the data
terminal keyboard and/or from the touch-tone telephone)
of the VPS, it will help you to operate the VPS quickly.
M-l-6
Introduction
Manager ‘s Guide

12 0 How To Use This Manual -
Telephone Key Operation
Telephone key
cl
*
OK?
cl
0
TUV
cl
8
Functions
Exit the current menu in the voice prompt (back up)
Call the operator for Non-Subscriber
Help guidance for Subscriber
Change the voice level when listening to a message
Control playback speed when listening to a message
Various functions assigned depending on the program
Dial by name
Bulletin Board Service
Department Dialing
Login
Voice Mail Service
Restart (Subscriber’s main command)
Call transfer
Exit the menu
Note:
Keys listed above cannot be used when functions have
been assigned to each number, or when entering the num-
ber as some value (such as mailbox numbers) which repre-
sents the origina .1 meaning (e.g. key 1 means the figure
1).
Manager’s Guide
Introduction M- l-7
(1292-G)

‘
:::
.,
:J
12 l How To Use This Manual _
Data Terminal Keyboard Operation
@VT220 Compatible Terminal
Key
T
-1
+
PI rI [91
[RETURN]
[\I
Functions
Move reversed line up
Move reversed line down
Move reversed item to the right
Move reversed item to the left
Directly move reversed line or item to the specified number
Select reversed item
Exit and return to the previous step in the menu
l Other RS-232C Terminal (ASCII Terminal) .
I Key
[I] - [9], then [RETURN]
I\1
!
Functions I
Select item from the menu on the screen
Exit and return to the previous step in the menu
M-l-8 Introduction
Manager’s Guide
(1292-G)

Chapter 2
System Configuration and
Installation
This chapter tells you about the configuration of the VPS
system, expansion of the system, and how to install the VPS.
Contents
2.1 What is a System Configuration? ..................... M-2-2
2.1.1 CO Card ................................................. M-2-5
2.1.2 DSP Card ............................................... M-2-5
2.1.3 Hard Disk Drive .................................... M-2-5
2.1.4 CPU Card .............................................. M-2-5
2.1.5 System Expansion .................................. M-2-6
2.2 How to Install the VPS .................................... M-2-9
2.2.1 Where can the VPS be installed? .......... M-2-10
2.2.2 Connecting Telephone Lines
to the VPS .............................................. M-2-13
2.2.3 Connecting a Data Terminal
or a Printer to the VPS ........ $. ................ M-2-17
2.2.4 Connecting the Power Cable
to the VPS .............................................. M-2-21
2.2.5 Starting the System ................................ M-2-22

21 a What is a System Configuration?-
The Voice Processing System (VPS) comprises a CO card,
a DSP card, the CPU card, a hard disk drive and propri-
etary system software. The VPS can be expanded to be able
to handle up to eight simultaneous calls and store up to
10.5 hours of voice data by installing expansion units such
as additional CO cards, DSP cards, and a hard disk drive.
Overview of the Voice Processing System Unit
Reset Button +
To EIA
(RS-232C -+
Interface)
To Telephone +
Line
Panasonic ,Alarm Indicator
. Running Indicator
_ Power Indicator
+ Power Switch
eTo AC Outlet
e To Battery Adaptor
(Option)
M-2-2 Configuration & Installation
Manager’s Guide

hat is a System Configuration?.
Inside View of the Voice Processing System
Reset
Button
Metal
Board
EIA
Connet
(RS-23
/’
ctor
12C)
-1
I
71 r
/ / I
I / I l/ I I Ii-
/
CPU Card
Alarm
Indicator
. Running
Indicator
L Power
Indicator
\ Power
Switch
Hard Disk
,---- Drive
DC Jack for
Optional
- Battery
Adaptor
AC Power
Jack
Manager’s Guide Configuration & Installation M-2-3

‘-
;,:
,p;
_,-
: -_
’
21 a What is a System Configuration?
The Name of Parts
Back-up Battery
Reset Button
Metal Board Note:
EIA Connector
(RS-232C)
During power failure, clock and parameter setting memory
is protected from loss by the back-up batteries included.
Pressing the Reset Button reboots the system beginning
with the self test. However, set patameters and data are not
deleted.
To protect the printed circuit board from static electricity,
first discharge any body static by touching the metal
board.
Connecting a data terminal to the VPS unit via EIA con-
nector allows the System Administrater to set the system
parameters of the VPS system. A serial printer can be con-
nected to this port to print the reports.
AC Power Jack
Connect the Power Cable to an AC outlet dedicated to the
VPS unit.
DC Jack for Optional
Battery Adaptor
Connect the optional Battery Adapter to this jack.
Power Switch
Pressing the Power Switch starts the system beginning with
the self test. When making any connections or removing
the cover, be sure the Power Switch is turned off.
Power Indictor
When the Power Switch is turned on, this indicator lights.
Running Indicator
When the Running Indicator lights green, the VPS per-
forms the services.
Alarm Indicator
The Alarm Indicator indicates errors of the system or when
errors occurred during the VPS services.
M-2-4
Configuration & Installation
Managers Guide

21 l
What is a System Configuration?-
2.1.1 CO Card
2.1.2 DSP Card
2.1.3 Hard Disk Drive
2.1.4 CPU Card
:.::’ ,
.A
.., .-
: :
Manager’s Guide
Configuration & Installation M-2-5
The telephone line interface (CO card) transmits and
receives analogue signals to and from the telephone line.
The analog input signal is digitized at a sampling rate of 8
kHz to create an 8-bit digital signal.
The CODEC facility is on the DSP card and consists of
two digital signal processors (DSP) and voice buffer. When
a user calls the VPS, one of the DSPs compresses the digi-
tal signal sent from the CO card. The compressed signal is
stored in a voice buffer, then written to the hard disk.
When a message stored on the hard disk is played back,
the DSP first decompresses the stored data and the result-
ing signal is then sent to the CO card.
The hard disk drive is connected to the central micropro-
cessor via a SCSI interface. The hard disk stores the pro-
prietary system program, the system administration table
and the voice prompts (about 40 minutes’ worth). In addi-
tion, it has the capacity to record approximately 4.6 hours
of recorded messages from callers.
The CPU Card comprises the central microprocessor,
ROM, dynamic RAM, the clock generator for the time-
sharing switch, a Rotary switch, an RS-232C interface and
a SCSI host adaptor.
The central microprocessor communicates with and con-
trols the sub-microprocessors on the CO card and DSP
cards via FIFO memory.
The system ROM stores ROM-based system programs,
self-diagnostic software, test programs and backup pro-
grams.
Application programs and the system administration table
from the hard disk are read into dynamic RAMS for use by
the system.
The rotary switch on the CPU card is used, for example,
when performing initial parameter settings. There are 10

‘.
21 l
What is a System Configuration?
Note 1:
Note 2:
switch positions, and it is normally left in the 0 setting.
When set to position 1, the RS-232C parameters are initial-
ized when the system is booted up (see Note 1). This set-
ting should be used if there is some uncertainty about the
parameters to be used when making connections. When the
switch is set to position 5, the system parameters are ini-
tialized and set automatically to the factory default values
(see 3.48) when the system is booted up. When position 9
is selected, the watchdog timer is disabled. This is a special
mode which is used, for example, to conserve system
resources. The other positions (2, 3, 4, 6, 7 and 8) are not
defined.
The RS-232C parameters (default values) are as follows:
Speed: 9,600 bps, Number of data bits: 8, Number of stop
bits: 1, Parity: None. .
If you need to set the switch to a position other than 0,
reboot the computer after changing the switch position for
the new setting to take effect. Then, after the task for
which the special rotary switch setting was required has
been accomplished, reset the switch to 0 and again reboot
the system.
The RS-232C interface can be used to connect a terminal
or printer to the system. It can then be used to establish
system settings, administer the system and check usage sta-
tus.
The clock generator supplies the clock signal to the time-
sharing switch, which connects the CO card with DSP
cards. The time-sharing circuit performs parallel-serial
data conversion.
2.1.5 System Expansion
The basic VPS configuration utilizes two phone lines and
is capable of handling two calls at a time. It can store up
to 4.6 hours of voice data. This basic configuration can be
expanded to handle up to a maximum of eight simulta-
neous calls with 10.5 hours of voice data storage. In order
to add more telephone lines, additional CO cards can be
installed. This will make it possible to provide more incom-
ing call services, such as the Voice Mail service, Automated
Attendant service and the Bulletin Board service. To
enable the system to handle more calls simultaneously,
more DSP cards should be added.
M-2-6
Configuration & Installation
Manager ‘s Guide

21 0 What is a System Configuration?-
Increasing the Number of
CO Cards (Phone Lines)
:
.,
Increasing the Number of
DSP Cards
Increasing the Number of
Hard Disk Drives
Other Options:
Modem Card
: .’
Battery Adaptor
By installing up to four CO cards in free slots, the number
of lines the VPS can handle may be increased to eight. One
of the four incoming call services (Voice Mail, Automated
Attendant, Bulletin Board or Interview Service) can be
assigned to each line. In addition, each line can be assigned
three outgoing call services, such as Message Waiting Noti-
fication, Urgent Message Notification and External Deliv-
ery.
With four additional DSP cards installed, the VPS is able
to handle eight calls simultaneously. Each DSP card
houses two DSPs, each of which is connected to a separate
telephone line. Each DSP encodes and decodes incoming
and outgoing voice signals, respectively, and can handle a
single incoming call service or a single outgoing call service.
at a time.
By installing an optional hard disk drive (Panasonic,
KX-TVP151) in addition to the system drive, the system’s
capacity for recording voice messages from callers can be
increased up to a maximum of 10.5 hours. The second
optional hard disk drive is used exclusively for storing
recorded messages from callers. For the installation proce-
dure of the hard disk drive expansion, please refer to the
installation manual of KX-TVP15 1.
After installing an optional modem card to the VPS the
diagnostic and remote programming services can be per-
formed.
By connecting the VPS to an optional Battery Adaptor ,
which can be connected to two automobil type batteries
(12 VDC x 2), the VPS cannot be interrupted by an AC
power failure.
Hard Disk Drive KX-TVP 15 1
CO Card KX-TVP152
DSP Card KX-TVP153 .
Modem Card KX-T123296
Battery Adaptor KX-A26
Manager’s Guide
Configuration & Installation M-2-7