Pandora Professional v3 User manual

Pandora would like to thank you
for choosing our security-service system
Pandora Professional v3
Pandora Professional v3 is a car security-service system built for cars with on-board voltage of
12V. It is a complex engineering device, which includes unique and modern technological software and
hardware solutions.
While developing the Pandora Professional v3 we were using the most up-to-date electronics from
world’s best manufacturers. The device is built using high-precision mounting and control machinery;
thus, we guarantee highest possible quality, reliability and stable technical characteristics for the whole
operation period.
The system has a cryptographically strong authorization code with unique dialog algorithm and
individual encryption key on every device. It guarantees protection form electronic hacking for the
whole operation period.
The system is built for your convenience: it’s ergonomic, reliable, has the highest security and service
characteristics, 3 years unconditional warranty and free service and support. We are happy to provide
any support we can - feel free to use our online support.
! WARNING! It’sstRoNGly RecommeNded to INstAll AsecuRIty system by the skIlled AutomotIve techNIcIAN!
the INstAllAtIoN must be peRfoRmed AccoRdING to the pRovIded techNIcAl documeNtAtIoN, INstAllAtIoN GuIdes
ANd schemes. the fuNctIoNAlIty ANd feAtuRes of the system depeNd oN Its coRRect INstAllAtIoN/coNfIGuRAtIoN
ANd/oR the specIfIcs of the vehIcle.
This device has limited external factors resistance. It should be operated in a temperature outside from -400C to +850C range. All system
components must be installed only in a car interior. The base unit and remote controls are fulfilled with the IP40 category of protection
against water.
Our web-site: pandorainfo.com
Customer support: [email protected]
Product is in conformity with Electromagnetic Compatibility
Directive EMC 2004/108/EC and R&TTE Directive 1999/5/EC

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2USER MANUALPANDORA PROFESSIONAL V3
Table of contents
General information 4
System set 5
Read before using 6
PIN-codes of the system 7
Owner’s personal card 7
External VALET button 8
System modules layout 8
Base unit 9
Information signals of the system 10
System functions and modes 12
Security mode 13
Controlled and security zones 14
Remote and automatic engine starts 14
Slave mode 16
Owner authorization devices and modes 16
Checking the number of paired devices 18
Immobiliser tag 19
Functions of the button 20
Indication of SEND LED 21
Installation/replacing a battery of a tag 21
Prompt entry/change of the main owner phone number 22
Updating firmware of the tag 22
Remote control 23
Switching on/off remote control 25
Displaying the connection status 25
Replacing the remote control battery 25
Diagnostic mode 26
Quick access functions 27
Icons of the remote control 28
Remote control menu 29
Control over the system by phone 35
Changing settings via a phone 39
Online service and mobile application 41
Registration 43
Login 43
Adding a system to your account 43
Writing a mobile device to the system memory 44
Control over the system 45
Arming 46
Disarming 47
Unlocking the trunk 48
Locking/unlocking doors when ignition is on 49
Delayed arming 50
Vehicle search function 50
PANIC mode 50
Remote engine start 51
Engine preheater 52
Ultra-low power consumption (Season storage) mode 54
Service mode 55
Control over the system in case of emergency 57
Emergency disarming/Beach mode 60
Emergency control of the code immobiliser 60
Additional devices 62
Warranty obligations 65
Installation certificate 67
Acceptance certificate 68
Warranty card 68

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4USER MANUALPANDORA PROFESSIONAL V3
System set
1. User manual 1
2. Owner’s personal card 1
3. Remote control 1
4. Immobiliser tag 2
5. External VALET button 1
6. Beeper 1
7. Base unit 1
8. RMD cable 1
9. Piezo siren 1
10. Main cable of the base unit 1
11. Blocking relay Moto 1
12. IMMO-KEY interface cable 1
13. Fastening kit 1
14. Wiring diagram 1
15. Packaging 1
! The manufacTurer reserves The righT To change The sysTem seT and consTrucTion of The producT To improve iTs
Technological and operaTional parameTers wiThouT anoTificaTion.
General
information
1

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6USER MANUALPANDORA PROFESSIONAL V3
Read before using
Carefully read this manual before starting installation and using the security-service system. Pay
attention to text marked with !
!The securiTy-service sysTem is acomplex Technical producT. sysTem insTallaTion and configuraTion musT be carried
ouT only by askilled professional.
!feaTures and sysTem modes, conTrol of The vehicle’szones depends on The Type of connecTion and sysTem seTTings,
original vehicle operaTion logic and Trim.
! The sysTem seT includes The «owner’spersonal card». This card conTains informaTion under The proTecTive layer
ThaT is inTended only for The owner of The sysTem. make sure ThaT The proTecTive layer on The owner’splasTic card is
inTacT afTer The insTallaTion of The sysTem. read The «owner’spersonal card» secTion of This manual before erasing
The proTecTive layer.
! when sysTem insTallaTion is finished:
• check The sysTem operaTion and funcTions wiTh aspecialisT.
werecommend ThaT you mark each working funcTion wiTh asign .
• check ThaT The «insTallaTion cerTificaTe» and «warranTy card» are filled ouT. These documenTs may be required
for conTacTing The cusTomer supporT.
• ask an insTaller To mark The layouT of The sysTem componenTs on The diagram. This informaTion may be required
for diagnosTic/configuring or emergency deacTivaTion of The sysTem.
• werecommend ThaT you change The defaulT value of The pin-codes of The sysTem. you can wriTe down The
changed pin-codes in The «pin-codes of The sysTem» secTion.
PIN-codes of the system
! iTis recommended ThaT you will wriTe down The changed or creaTed values of all pin-codes. eliminaTe Third-parTy
access To This informaTion.
The «Secret PIN-code»
(is written on the «Owner’s personal card»)
The «Service PIN-code»
(default value is 1-1-1-1)
The «Guest PIN-code»
(default value is 1-2-3-4)
The «Immobiliser PIN-code»
(is used for the Code Immobiliser (pin-to-drive) function)
The“Beach mode PIN-code”
(is used for Beach mode function)
Owners’s personal card
! erase The proTecTive layer carefully. donoT use any sharp objecTs To avoid damaging of ahidden informaTion
under The proTecTive layer. The informaTion on The owner’spersonal card could noT be changed or resTored in case of
damage or lose. eliminaTe Third-parTy access To This informaTion.
CANNOT BE CHANGED
The Owner’s personal card contains private information under
a protective layer:
• PIN (the «Secret PIN-code») is a 4-digit number. This code
can be used to disarm the system to deactivate Immobiliser
functions and to activate Service mode. It can be also used to
enter programming mode.
• LOGIN is a 10-digit number. This information is used to add
the system to the online service and mobile applications.
• PASS contains 8 characters and can consist of digits, lower-
and upper-case letters). This information is used to add the
system to the online service and mobile applications.
• Phone number is a phone number of the preinstalled SIM
card.
+7-9хх-ххх-хх-хх
1070000000 / Y34aC4vJ
2-2-2-2
LOGIN / PASS
PIN phone number

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8USER MANUALPANDORA PROFESSIONAL V3
Base unit
Built-in LTE module (4G LTE/3G/2G | GPS/GLONASS) - provides a connection with our online
service pandora-on.com and mobile application, allows to control the system by a phone using DTMF
commands, voice and SMS notifications, LBS-coordinates (only by DTMF -command), automatic date
and time detection, precise GPS location (with Tracking function).
Built-in nano-SIM port is used to work with the built-in GSM modem.
!The sim-card can be changed. The sim-card should be replaced and The following seTTings should be performed
only by aqualified specialisT.
868MHz Antenna, LoRa modulation (dynamic dialog encryption AES 128 bit) supports up to 4
remote controls D-027.
2.4 GHz radio channel, Bluetooth 5.0 protocol (BT5.0) - supports up to 14 additional Bluetooth
devices (see the «Additional devices» section), including a mobile phone.
Built-in 3D accelerometer is used to detect shock/motion/tilt including 2 separate zones of shock
sensor (alarm and warning), the system allows to adjust sensitivity of each zone, to use data from the
accelerometer to lock the door locks and block the engine on movement.
Temperature sensors allow the system to measure temperature of different zones: interior
temperature - built-in sensor of the main unit, engine temperature - external temperature sensor (see
“System set” section of the manual), outside temperature - vehicle’s digital protocol. System allows to
change default sensor’s settings, use the information from the external peripheral devices (PS-331BT,
RHM-03BT, DMS-100 BT), program automatic engine start and stop, control engine preheater by
temperature conditions.
Built-in digital 2хCAN/LIN* interfaces allow the system to read status end execute commands via
digital buses, and work with engine preheaters Webasto Thermo Top Evo and Eberspaecher Hydronic
1/2/3.
Built-in digital IMMO-KEY port and Immobilser bypass* - hardware and software algorithms with
the special Pandora CLONE server allow the system to bypass original immobilisers for automatic and
remote engine starts.
Built-in micro-USB port - update and configuration of the system using the Pandora Specialist
application and Pandora Alarm Studio.
! *more informaTion is available on loader.pandorainfo.com
System modules layout
External VALET button
(VALET button by CAN)
Button for the Immobiliser
PIN-code
Button for Beach mode
PIN-code
Circuit being blocked
Base unit
Beeper
1
2
3
4
5
6
7
8
External VALET button
An external VALET button with a two-colour (red, green) status LED
indicator is placed inside a vehicle (see the “System modules layout”
section). The button is used for programming the system, arming/
disarming, activating/deactivating Immobiliser mode.

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10 USER MANUALPANDORA PROFESSIONAL V3
Information signals of the system
LIGHT SIGNALS OF THE LED INDICATOR
SIGNALS DESCRIPTION
THE SYSTEM IS ARMED
Short red ashes System is armed
Short green ashes System is armed
(authorization devices are in the coverage zone)
Fast red ashes Alarm
THE SYSTEM IS DISARMED
Faded System is disarmed
Red System is preparing for automatic or delayed arming
Green (when turning on the ignition) System is in the Service mode
Green ashes (when turning on the ignition) Conrms the number of paired control devices (remotes,
tags, watches, bands)
Red ash (when turning on the ignition) Conrmes a paired mobile device
WHEN ENTERING THE «SECRET PIN-CODE» OR THE «SERVICE PIN-CODE»
Green ash Conrmes a VALET button pressed
Short red ash Conrms an input of a digit
PIN-code is incorrect
Red and green ashes Conrms correct PIN-code
SOUND / AND LIGHT SIGNALIZATION
SIGNALS DESCRIPTION
1х /1х Arming
2х /2х Disarming
5х /5х Vehicle search
30 sec. /30 sec. Alarm - alarm level of a sensor is triggered,
PANIC mode
3х Remote/automatic engine start procedure indication
3х /1х Warning level of a sensor is triggered
4х /4х «Sensors were triggered» signal when disarming
Parking lights are not turned o notication when arming
«Sensors are triggered» signal when arming
25 sec. /25 sec. Engine blocking warning in the Anti-Hi-Jack modes
BEEPER SOUND SIGNALS
SIGNALS DESCRIPTION
1 sound signal Activating the Service mode
2 sound signals Deactivating the Service mode
1 sound signal Correct input of the «Immobiliser PIN-code»
3 sound signals (3 times) A battery in a radio tag is discharged
(when switching ignition on)
4 sound signals (4 times) Absence of an authorization device when switching
ignition on
Fast sound signals Engine blocking warning in the Anti-Hi-Jack modes

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12 USER MANUALPANDORA PROFESSIONAL V3
System functions
and modes
2
Security mode
The system confirms arming with 1х sound and 1х light signals. When the system is armed, the
system monitors security zones with separated warning and alarm level of triggering:
• Warning mode - this mode activates when there is a slight impact on the shock sensor or additional
senor. It is accompanied with 1х light and 3х sound signals;
• Alarm mode - this mode activates when a sensor or one of the security zones is triggered. It is 30
sec. light and 30 sec. sound signals. The alarm signals can be cancelled by an arming or
disarming command.
If one of the security zones is triggered the system:
• records this event in its non-volatile memory;
• activates the alarm or warning mode;
• informs an owner by all available means;
• blocks the engine (in accordance with the settings and connections).
If one of the security zones is opened at the moment of arming, the system will produce 4х
sound and 4х light warning signals.
If one of the security zones fails, the system will forcibly turn off this zone. If a switch triggers
more than 9 times in a row, it will be disabled until the next arming. The shock/tilt/motion sensor is
temporarily deactivated (15 sec.) if it has been triggered more than 3 times in a row.
The system confirms disarming with 2х sound and 2х light signals. The system deactivates
engine blocking (if the Immobiliser function and additional blocking are not used). If there were alarm
events (except warning level) during the armed period, the system will produce 4х sound and
4х light warning signals. The system continues to display all zones when it is disarmed, but the
information is not saved in the memory.
!for emergency disarming see «conTrol over The sysTem in case of emergency».

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14 USER MANUALPANDORA PROFESSIONAL V3
Controlled and security zones
• Interior temperature (status)
• Engine temperature (status)
• Outside temperature (status) */**
• Voltage of the on-board circuits (status)
• Engine operation control - RPM (status)
• Heater operating control (status)
• Fuel level (status)
• Parking (automatic gearbox) /Handbrake (manual gearbox) status
• Parking light is not turned off notification (status)*
• Shock sensor (security zone - alarm and warning level)
• Motion sensor (security zone - alarm level)
• Tilt sensor (security zone - alarm level)
• OE alarm system status*
• Additional sensor (status, security zone - alarm and warning level)**
• Turning ignition on (status, security zone - alarm level)
• Opening doors (status, security zone - alarm level)
• Opening a hood (status, security zone - alarm level)
• Opening a truck body (status, security zone - alarm level)
• Pressing brake (status, security zone - alarm level)
* available via can-bus (see loader.pandorainfo.com).
** opTion (see “addiTional devices” secTion of This manual).
Remote and automatic engine starts
The system allows the remote engine start using the “remote engine start” command from a remote
control or preconfigured automatic engine start function. Remote start can be used to heat engine and
interior, charge battery or to cool the interior with air conditioning.
Remote and automatic starts can only be used when the system is armed . While the system
is in remote or automatic start mode, it keeps performing all security functions of all security zones
excluding a shock sensor and additional sensor (the system can be configured not to disable
sensors during a remote engine start). To compensate it, the motion sensor sensitivity will be
increased and its responsiveness will be reduced. If any security zone will be triggered, the engine
will be immediately stopped and alarm mode will be triggered.
When using the remote and automatic engine start functions, make sure that a car is secured with
handbrake or some other means of fixating the car on a parking position.
Remote and automatic engine start on automatic transmission cars will only occur, if a transmission
selector lever was left in the «P» position.
If a car has manual transmission, remote or automatic start will only occur if the program neutral
procedure was followed when the car was arming.
An example of the program neutral procedure
1. When the engine is running, fixate the car with the handbrake and put gear lever to the neutral
position. Program neutral procedure will be switched on automatically (by default system settings).
2. Turn the key in the ignition lock to the OFF position (the engine should still be running) and take it
out of the lock (skip this step for cars with a Start/Stop button).
3. Leave the car, close the doors.
4. Arm the system - the engine will be stopped. Now the system is ready to perform remote and
automatic engine start.
Automatic starts
The system allows configuring automatic engine start and stop conditions using a mobile application, some
options are available in a remote control. The following conditions can be specified for automatic engine
starts: schedule, time period, engine temperature, voltage. The engine will be stopped automatically after
specified time or when the engine temperature reaches a specified value. The engine can be also stopped
by a user command.
!auTomaTic engine sTarTs and sTops by TemperaTure are available only if engine TemperaTure daTa is available in digiTal
buses of The car, or if an exTernal engine TemperaTure sensor is connecTed. remoTe and auTomaTic engine sTarTs are
noT available if The hood is open.
afTer aseries of Three unsuccessful aTTempTs of auTomaTic sTarT, all following auTomaTic sTarTs will be canceled
unTil disarming/arming (This does noT affecT on remoTe engine sTarT).

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16 USER MANUALPANDORA PROFESSIONAL V3
Slave mode
This mode allows arming and disarming vehicle control elements - factory key fob, buttons/sensors of
a keyless access entry system. Slave mode can be implemented using analog connections or a digital
protocol of a vehicle.
!This mode is disabled by defaulT - configuraTion of The sysTem should be made by aqualified Technician. iTis
recommended To acTivaTe The “prohibiT disarming when aTag is absenT” To increase securiTy feaTures of The slave
mode. ifThis mode is acTivaTed, iT will be possible To disarm The sysTem only when an auThorizaTion device is in The
coverage zone or using The “immobiliser pin-code” (see “code immobiliser” (pin-To-drive) funcTion).
Owner authorization devices and modes
Authorization devices
Authorization devices are Bluetooth devices paired with the system (radio tags, remote controls, mobile
phone with the app, band). The devices are used to recognize an owner in the radio coverage zone of
the base unit, to arm/disarm the system (Hands Free mode) and to implement Immobiliser or Anti-Hi-
Jack functions.
!iTis necessary To make addiTional configuraTion of The sysTem To use mobile device, remoTe conTrol, Tag, band as an
owner auThorizaTion device. configuraTion of The sysTem should be made by aqualified Technician.
when using auThorizaTion devices, iT is recommended To insTall beeper.
Hands Free arming/disarming
This mode is used for automatic arming/disarming when an owner with an authorization device is
distancing or approaching a vehicle.
!This mode is disabled by defaulT. The configuraTion should be made by aqualified Technician.
Immobiliser mode
This mode is used to recognize an owner using authorization devices when the system is disarmed.
When turning on the ignition, the base unit performs a search for authorization devices in the radio
coverage zone. If there is no authorization device in the radio coverage zone, the system will block
the engine. Engine blocking will occur immediately or at the time a motion sensor detects movement,
it depends on the system settings. When an authorization device appears in the coverage zone, the
system will exit blocking mode and will continue to work in normal mode.
!This mode is enabled by defaulT. iTs operaTion depends on The meThod of connecTion and sysTem configuraTion.
for emergency disarming see «conTrol over The sysTem in case of emergency»
Anti-Hi-Jack 1/2 modes
The Anti-Hi-Jack modes help to prevent aggressive seizure of a vehicle in case of disappearance of
authorization devices from the radio coverage zone when system is disarmed.
ANTI-HI-JACK 1 mode - The base unit checks if an authorization device is in the radio coverage zone
each time when ignition is on and a door is opening/closing.
ANTI-HI-JACK-2 mode - The base unit constantly checks if an authorization device is in the radio
coverage zone when ignition is on.
If the system cannot detect an authorization device, the base unit will perform a delayed engine
blocking. The siren will play the `Engine blocking warning’ ringtone before blocking. The engine will be
blocked immediately or at the time the car starts moving, it depends on the system settings. When an
authorization device appears in the coverage zone, the system will exit blocking mode and will continue
to work in normal mode.
!This mode is disabled by defaulT - configuraTion of The sysTem should be made by aqualified Technician.
for emergency disarming see «conTrol over The sysTem in case of emergency»
Code Immobiliser (pin to drive) function
This function allows to use the pre-programmed «Immobiliser PIN-code» to disable the engine blocking,
service mode, disarming the security system. The code must be entered using factory vehicle controls
(buttons/lever/pedal) and/or additionally installed elements.
In case of emergency, it is possible to disable code immobiliser by methods, described in «Control
the system in case of emergency».
AN EXAMPLE OF USING THE FUNCTION
• Turn on the ignition to disable engine blocking or service mode, turning on the ignition is not
required if you want to disarm the system or control time channels.
• Enter the «Immobiliser PIN-code», code can consist max of 4 digits from 1 to 9:
- Press the pre-programmed button/lever/pedal the number of times equals to the first digit.
- Pauses between presses should not exceed 1 second. More than 1 second pause will be interpreted
as the start of the next digit input.
• The system will confirm the correct input by a sound signal of the beeper and will activate a
programmed action.
!This mode is disabled by defaulT - configuraTion of The sysTem should be made by aqualified Technician.
for emergency disarming see «conTrol over The sysTem in case of emergency»

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18 USER MANUALPANDORA PROFESSIONAL V3
Beach mode
This mode allows to use the pre-programmed «Beach mode PIN-code» for system arming/disarming.
The code must be entered using factory vehicle controls (buttons/sensors) or additionally installed
element.
AN EXAMPLE OF USING BEACH MODE
• Press the factory or additionally installed element until the single light flash, thereafter start to enter
• «Beach mode PIN-code».
• Enter the «Beach mode PIN-code», code can consist max of 4 digits from 1 to 9:
- Press the control element the number of times equals to the first digit.
- Pauses between presses should not exceed 1 second.
- More than 1 second pause will be interpreted as the start of the next digit input.
• After the correct input the system will confirm arming/disarming by the sound and light signals.
!This mode is disabled by defaulT - configuraTion of The sysTem should be made by aqualified Technician.
for emergency disarming see «conTrol over The sysTem in case of emergency»
Checking the number of recorded remote controls
The number of recorded remote controls can be checked by the number of flashes of the LED indicator on
the VALET button or on the base unit. The number of registered remote controls device can be checked
every time the ignition is switched on when the system is disarmed. The number of green LED flashes will
indicate the number of recorded control devices (remotes, tags, watches, bands), the red flash - paired
mobile device.
You can also check the number of recorded devices by taking off and putting back on battery
terminal (if possible). The system will emit short sound signals from a siren, with less than 1 sec.
interval.
Immobiliser tag
3