Panduit SmartZone PViQ Use and care manual

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Technical Reference 51-SZ
Description
Maintenance Mode is used for initializing and resetting the PViQ Patch Panel. This mode provides the
capabilities to perform panel reconfigurations, firmware updates, system level technical functions, and
troubleshooting without generating extraneous SNMP traps and patch cord status changes to the
SmartZone Software Server from other connected PViQ™ devices in the connectivity zone.
Performing the Procedure
1. Press and hold both buttons on the Panel Manager
(PM) Interface Unit for about 5 seconds.
a. The panel will beep once when the buttons are
initially pushed and again after 2 seconds.
b. After 5 seconds, the Mode LED will blink green,
indicating that the panel has recognized the request to enter Maintenance Mode.
NOTE: If the Mode LED does not blink green after 5 seconds:
a) Double check that the Interface Unit is for a PM and not an Expansion Module (EM)
b) Double check that the unit is getting power
c) Double check that the PM module is fully inserted into the PVIQ™Patch Panel
2. Release both buttons simultaneously.
Performing Maintenance Module Operations
Applies to:
SmartZone PViQ Panel Manager Interface Unit
Objective:
The purpose of this TR is to provide instructions for using a PViQ™
Panel Manager’s Interface Unit to perform Maintenance Mode
operations.
Published: 7/25/18

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a. The Mode LED will continue to flash for a maximum of another 5 seconds, during which the
user can confirm or cancel the Maintenance Mode.
3. To confirm: press and release the left Confirm () button, and a beep will
follow.
To cancel: press and release the right Cancel () button or avoid pushing
any buttons and let the panel simply time out after 5 seconds (the time out
will be acknowledged by 3 short beeps).
After confirmation of Maintenance Mode, the PM and all connected EM Interface Unit Mode LEDs will
turn off, and the MAC and TRC (Trace) LEDs will turn on. Additionally, all Port LEDs will turn red.
The Maintenance Mode has a default 30-minute time limit before it will attempt to exit. Five minutes
before this time limit is reached, the panel will begin producing 2 short beeps every 5 seconds,
serving as a pre-timeout warning. At any point after these warnings begin, the Maintenance Mode
time can be extended for an additional 30 minutes by pressing and releasing the left () button,
acknowledged by a beep to confirm the request.
NOTE:While in Maintenance Mode, the panel may produce a short beep every 15 seconds.
By default, the PM and all connected EM Interface Unit MAC, Trace, and Sys LEDs will turn green
while all port LEDs will turn red.
Performing Maintenance Mode Reset Levels:
Eight levels of initialization and resets that can be performed when the PM is in Maintenance Mode:
Level 1 – Reset the PViQ™Panel host processor (or exit maintenance mode)
Level 2 – Reset all non-host processors
Level 3 – Performs Level 1 and Level 2 resets together
Level 4 – Set IP configuration to DHCP (factory default)
Level 5 – Clear SNMP community string to the factory default
Level 6* – Clear the internal PViQ™database to the factory default, followed by a Level 3
reset
Level 7* – Reformat the file system and, as a result, the database, followed by a Level 3 reset
Level 8* – Reset firmware image to factory default, followed by a Level 7 reset
*WARNING: Only qualified technicians should perform these resets. Level 6, 7, and 8 resets will
cause the PViQ™database to be cleared, losing all current configuration, provisioning and patch field
connectivity data. A Level 8 reset will clear all data and reset the PViQ™Panel to the factory image
and default database settings. In this scenario, the SmartZone Software will still be able to connect to

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the PM using SNMP and/or Telnet. However, firmware updates (in addition to re-provisioning) may be
required to regenerate panel data.
1. Press and hold both buttons on the PM Interface Unit for approximately 5
to 40 seconds (depending on desired reset level).
a. The panel will move through each level of the resets at approximately
5 second intervals. At the end of the initial 5 seconds, the panel will
produce a Level 1 reset indication.
b. If you continue to hold the buttons down for another 5 seconds, a Level 2 reset will be
indicated. This sequence can continue until a Level 8 reset is reached, if desired.
2. When the desired reset level is reached, release both buttons simultaneously.
a. The elected reset level indications will continue for approximately 5
additional seconds, during which the user can confirm or cancel the
selected reset.
3. To confirm: press and release the left Confirm () button and a beep will
follow.
To cancel: press and release the right Cancel () button or avoid pushing any buttons and let
the panel simply time out after 5 seconds (the time out will be acknowledged by three short
beeps).
After the confirmation, reset level indications will turn off and the system will perform the requested
reset. When the requested reset is complete, the panel will automatically exit the Maintenance Mode.
NOTE:Front panel MAC, Trace, and port LEDs will be restored to their original states (off) when the
system exits the Maintenance Mode. Port LEDs may flash red should secure violations be present.
Reset Level Indications:
As you hold down the buttons on the PM interface unit, each interval will
illuminate many green LEDs on each side of the panel, green LED blinks on the Mode LED, and
consecutive audio beeps that all correspond to the number of the reset level. For instance, when
you reach the Level 1 reset, 1 green LED will light up on each side of the panel (e.g., port 1 and
port 24), the Mode LED will provide 1 green blink, and the panel will provide 1 beep. When you
reach the Level 2 reset, 2 green LEDs will light up, followed by 2 beeps, etc.
Visual example of a Level 2 Reset – Notice the 2 green LEDs on each side of the panel. This
level reset would also be accompanied by 2 Mode LED blinks and 2 beeps.

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End State
You have performed the Maintenance Mode in the PVIQ Panel Manager Interface Unit.