Panduit TDP43HET User manual

TDP43HET, TDP43HET/E, TDP46HET, TDP46HETT/E
Thermal Transfer Printer
© Panduit Corp. 2021 USER MANUAL
B20733
Rev.: 01 06-2021
NOTE: In the interest of higher quality and value, Panduit products
are continually being improved and updated. Consequently,
pictures may vary from the enclosed product.
www.panduit.com
Region
Telephone
e-mail
USA & Canada
1-866-871-4571
[e-mail]
Latin America
1-708-532-1800
[e-mail]
Europe/Middle East
[phone]
[e-mail]
Asia Pacific
65-6305-7575
[e-mail]
Japan
81-3-6863-6060
[e-mail]
Australia
613-9794-9020
[e-mail]

© Panduit Corp. 2021 USER MANUAL TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-01 Page 1 of 35 06-2021
The information contained in this manual is subject to change without notice and does not
represent a commitment on the part of Panduit corporation. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s
personal use, without the expressed written permission of Panduit Corporation.
Agency Compliance and Approvals
EN 55032: Class A
EN 55024
EN 55035
EN 60950-1
EN 62368
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
FCC part 15B, Class A
ICES-003, Class A
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
Operation is subject to the following two conditions: (1) This device
may cause harmful interference, and (2) this device must accept any interference
received,including interference that may cause undesired operation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s instruction manual, may
cause harmful interference with radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which
case you will be required to correct the interference at your own expense.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conform à la norme NMB-003 du Canada.

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TDP46HET,TDP46HET/E
B20733-01 Page 2 of 35 06-2021
AS/NZS CISPR 32, Class A
UL 60950-1 (2nd Edition)
CSA C22.2 No. 60950-1-07 (2nd Edition)
UL 62368-1, 2nd Edition, 2014-12-01 (Audio/video, Information and
Communication Technology Equipment - Part 1: Safety Requirements) CAN/CSA
C22.2 No. 62368-1-14, 2nd Edition, 2014-12 (Audio/video, Information and
Communication Technology Equipment - Part 1: Safety Requirements)
Energy Star for Imaging Equipment Version 3.0
IS 13252(Part 1)/
IEC 60950-1
Specifications are subject to change without notice.

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TDP46HET,TDP46HET/E
B20733-01 Page 3 of 35 06-2021
Safety Instructions
WARNING
Read and understand all of the instructions and safety information in this manual
before operating or servicing this tool.
CAUTION
•Danger of explosion if battery is incorrectly replaced.
•Replace only with the equivalent type recommended by the manufacture.
•Dispose of used batteries according to the manufacturer’s instructions.
CAUTION
Electric Shock Hazard:
•Before you connect the equipment to the power outlet, please check the voltage
of the power source.
•Disconnect the equipment from the voltage of the power source to prevent
possible transient over voltage damage.
•Don’t pour any liquid to the equipment to avoid electrical shock.
CAUTION
•Keep the equipment away from moisture and humidity.

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TDP46HET,TDP46HET/E
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CAUTION
∗ONLY qualified service personnel for safety reasons, should open equipment.
∗Don’t repair or adjust energized equipment alone under any circumstances. Someone capable
of providing first aid must always be present for your safety.
∗Always obtain first aid or medical attention immediately after an injury. Never neglect an injury,
no matter how slight it seems.

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TDP46HET,TDP46HET/E
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Table of Contents
1. Introduction ............................................................... 6
1.1 Product Introduction...................................................6
1.2 Product Features ........................................................ 6
1.3 General Specification .................................................7
1.4 PrintSpecifications.....................................................7
1.5 RibbonSpecifications.................................................7
1.6 MediaSpecifications................................................... 8
2. Operations Overview ................................................ 8
2.1 Unpacking and Inspection.......................................... 8
2.2 PrinterOverview..........................................................9
2.3 Operator Controls..................................................... 11
2.4 Setting up the Printer................................................ 12
2.5 Loading Ribbon......................................................... 13
2.6 Loading the Media .................................................... 17
2.7 Adjustment Knob...................................................... 19
3. Printer/Menu/Sensor Function............................... 24
3.1 Printer Function Overview........................................ 25
3.2 Setup Menu Overview............................................... 25
3.3 Advanced Menu ........................................................ 26
3.4 Sensor Overview....................................................... 28
4. Diagnostics.............................................................. 29
4.1 Diagnosing Using Print Config ................................ 29
5. Troubleshooting.............Error! Bookmark not defined.
5.1 Common Errors......................................................... 31
6. Maintenance............................................................. 34
6.1 Cleaning Tools & Methods of Maintenance ............34

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TDP46HET,TDP46HET/E
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1. Introduction
1.1 Product Introduction
Thank you very much for purchasing a Panduit printer.
The TDP43HET and TDP46HET Thermal Transfer Desktop Printers produce high-quality printed
labels for a wide range of labeling applications for OEM, MRO, construction, data centers,
enterprise, and industrial automation. The rugged, high-speed printers are designed for
dependable use in industrial, construction, and harsh environments. Using the included
Easy-Mark™ Labeling Software, the printers provide simple setup and operation with all Panduit
thermal transfer label media to create wire and cable markers, terminal block labels, equipment
labels, marker plates, panel labels, network labels, and safety and facility labels. We
recommend the use of Easy-Mark-Plus, version 1.4, or higher.
1.2 Product Features
The printer offers the following standard features.
Product standard feature TDP43HET
(300 dpi)
TDP46HET
(600 dpi)
Thermal
transfer printing
○
○
Direct
thermal printing
○
○
High
quality die-cast aluminum design
○
○
Metal
cover with large clear media view window
○
○
Moveable
gap sensor (position full web adjustable)
○
○
Moveable
black mark sensor (position full web
adjustable)
○ ○
Ribbon
end sensor
○
○
LCD
touch screen display
○ ○
Control
panel with 6 operation buttons
○
○
Real time clock
○
○
Print Speed up to 12 ips (inches per
second)
○
Print Speed up to 6 ips (inches per second)
○

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1.3 General Specification
General Specifications
Physical dimensions
276 mm (W) x 326 mm (H) x 502 mm (D)
Weight
34 lb.
Electrical
Internal switching power supply
Input: 100~240VAC, 50/60Hz
Output: 24V, 8.33A, 200W
Environmental
condition Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 5~90% non-condensing
1.4 PrintSpecifications
Print
Specifications
TDP43HET
(300 dpi)TDP46HET (600 dpi)
Print head resolution
300 dots/inch
(12 dots/mm)
600 dots/inch
(24 dots/mm)
Printing
method Thermal transfer and direct thermal
Dot size
(width
x length)
0.084 x 0.084 mm
(1 mm = 12 dots)
0.042 x 0.042 mm
(1 mm = 24 dots)
Print speed
(inches
per second)
2-12 ips
ips selectable up to 12 ips
1-6 ips
ips selectable up to 6 ips
Max. print width
104 mm (4.09”)
Max. print length
1854.2 mm (73”)
1016 mm (40”)
1.5 RibbonSpecifications
Ribbon Specifications
Ribbon outside diameter 90 mm max.
Ribbon length 600 meter max.
Ribbon core inside diameter 1 inch (25.4 mm)
Ribbon width Max. 114.3 mm (4.5”)
Min. 25.4 mm (1.0”)
Ribbon wound type Ink coated inside wound
Ribbon end type Transparency

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TDP46HET,TDP46HET/E
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1.6 MediaSpecifications
1.6.1 Industrial model
Media Specifications
TDP43HET
(300 dpi)TDP46HET (600 dpi)
Label
roll capacity 203.2 mm (8”)
Media
alignment Edge alignment
Media
type Continuous, die-cut, black mark, fan-fold, notch
Media
wound type Printing face inside/outside wound
Media
width
(label
+ liner) Max. 118 mm (4.6”)
Min. 25.4 mm (1.0”)
Media
thickness
(label
+ liner) Max. 0.30 mm (11.8 mil)
Min. 0.06 mm (2.36 mil)
Media
core diameter Max. 76.2 mm (3”)
Min. 25.4 mm (1”)
Label
length Max.1,854mm(73”) Max.1016mm(40”)
Min. 5 mm (0.20”) Min. 5 mm (0.20”)
Label
length
(peeler
mode) Max. 152.4 mm (6”)
Min. 25.4 mm (1”)
Gap
height Min. 2 mm
Black
mark height Min. 2 mm
Black
mark width Min. 8 mm (0.31”)
2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the printer. Please retain the
packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
One printer unit
One Easy-Mark-Plus™ CD (Labeling Software)
One quick installation guide

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Appropriate power cord(s)
One USB interface cable
One Windows driver disc, with user manuals
One user manual (hard copy)
One warranty card
One Ink Ribbon (Hybrid)
One Utility Knife (CAUTION, SHARP!)
If any parts are missing, please contact Panduit Customer Service.
2.2 PrinterOverview
2.2.1 Exterior View
1. Touch Screen
2. Front Panel Buttons
3. Label Exit Chute
4. View Window

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TDP46HET,TDP46HET/E
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2.2.2 Interior view

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TDP46HET,TDP46HET/E
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2.3 Operator Controls
2.3.1 Front Panel Display

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TDP46HET,TDP46HET/E
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2.3.2 Indicators
LED
Status
Indication
Off
The printer power is turned off
On The printer power is turned on
On
Printer is ready
Blinking Pause
Downloading data into printer.
ERROR Off Printer is ready
On “CARRIAGE OPEN” or “CUTTER ERROR”
Blinking “NO PAPER”, “PAPER JAM”, “NO RIBBON” or “CLEAN DATA”
2.3.3 Front Panel Keys
Keys
Function
The
Select Keys allow the user to select left or right options based on
what is shown on the touch screen.
The Navigational Keys allow the user to navigate between menu options
shown on the touch screen.
2.4 Setting up the Printer
1. Place the printer on a flat, secure surface.
2. Make sure the power switch is off.
3. Connect the printer to the computer with the provided USB cable.
4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug
the power cord into a properly grounded power outlet.
Note: Please switch printer power to OFF (O), before plugging the power cord into the power
cord socket.

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TDP46HET,TDP46HET/E
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2.5 Loading Ribbon
2.5.1 Loading Ribbon

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TDP46HET,TDP46HET/E
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TDP46HET,TDP46HET/E
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Loading path for ribbon

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TDP46HET,TDP46HET/E
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2.5.2 Remove Used Ribbon

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TDP46HET,TDP46HET/E
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2.6 Loading the Media
2.6.1 Loading the Media

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TDP46HET,TDP46HET/E
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2.7 Adjustment Knob
2.7.1 Print Head Pressure Adjustment Knob
The print head pressure adjustment knob has 5 levels of adjustment. Because the printer’s paper alignment is to
the left side of mechanism, different media widths require different pressure to print correctly. Therefore, it may
require adjusting the pressure knob to get your best print quality. For example, if the label width is 4”, adjust both
print head pressure adjustment knobs to the same level. If the label is less than 2” wide, increase the left side print
head pressure by rotating the adjustment knob clockwise and decrease the right-side pressure by rotating the
adjustment knob counter-clockwise to level 1.