Panduit TDP43HE User manual

© P
a
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nduit Corp. 2013
Region
USA & Ca
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Latin Ame
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Brasil
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B20730
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© P
B2
0
anduit Corp. 2
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The infor
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© P
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anduit Corp. 2
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Safety
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© Panduit Corp. 2013 USER MANUAL TDP43HE, TDP43HE/E,
TDP46HE & TDP46HE/E
B20730-01 Page 3 of 73 8-2013
Table of Contents
Safety Instructions ..............................................................2
1.Introduction.................................................................5
1.1Product Introduction ...................................................5
1.2Product Features .........................................................5
1.3General Specification ..................................................6
1.4PrintSpecifications......................................................7
1.5RibbonSpecifications..................................................7
1.6MediaSpecifications....................................................8
2.Operations Overview..................................................9
2.1Unpacking and Inspection...........................................9
2.2PrinterOverview.........................................................10
2.3Operator Controls......................................................13
2.4Setting up the Printer ................................................14
2.5Loading Ribbon..........................................................15
2.6Loading the Media .....................................................19
2.7Adjustment Knob.......................................................25
2.8Using the Keyboard with PS/2 Interface..................26
3.Menu Function..........................................................27
Main Menu Overview...........................................................27
3.1Setup Menu Overview................................................28
3.2File Manager...............................................................53
3.3Diagnostics.................................................................55
3.4Language....................................................................57
3.5Service........................................................................57
4.Diagnostic Tool.........................................................59
4.1Start the Diagnostic Tool ..........................................60
4.2Printer Function(Calibrate sensor, Ethernet setup,
RTC setup………).......................................................61

© Panduit Corp. 2013 USER MANUAL TDP43HE, TDP43HE/E,
TDP46HE & TDP46HE/E
B20730-01 Page 4 of 73 8-2013
5.Setting Ethernet by Diagnostic Utility ....................61
5.1Using USB interface to setup Ethernet interface.....62
5.2Using RS-232 interface to setup Ethernet interface63
5.3Using Ethernet interface to setup Ethernet interface64
6.Troubleshooting .......................................................66
6.1Common Problems....................................................66
6.2Mechanism Fine Adjustment to Avoid Ribbon
Wrinkles ...............................................................................69
7.Maintenance..............................................................72

© Panduit Corp. 2013 USER MANUAL TDP43HE, TDP43HE/E,
TDP46HE & TDP46HE/E
B20730-01 Page 5 of 73 8-2013
1. Introduction

1.1 Product Introduction
Thank you very much for purchasing a Panduit printer.
The TDP43HE and TDP46HE Thermal Transfer Desktop Printers produce high-quality printed
labels for a wide range of labeling applications for OEM, MRO, construction, data centers,
enterprise, and industrial automation. The rugged, high-speed printers are designed for
dependable use in industrial, construction, and harsh environments. Using the included
Easy-Mark™ Labeling Software, the printers provide simple setup and operation with all Panduit
thermal transfer label media to create wire and cable markers, terminal block labels, equipment
labels, marker plates, panel labels, network labels, and safety and facility labels. We
recommend the use of Easy-Mark, version 3.7.24, or higher.
1.2 Product Features

The printer offers the following standard features.

Product standard feature TDP43HE
(300 dpi)
TDP46HE
(600 dpi)
Thermal transfer printing
○  ○ 
Direct thermal printing
○  ○ 
High quality die-cast aluminum design
○  ○ 
Metal cover with large clear media view window
○  ○ 
Moveable gap sensor (position full web adjustable)
○  ○ 
Moveable black mark sensor (position full web
adjustable)
○  ○ 
Ribbon end sensor
○  ○ 
Head open sensor
○  ○ 
LCD display (graphic type, 128x64 pixel) with back
light
○  ○ 
Control panel with 6 operation buttons
○  ○ 
LED indicators
○  ○ 
Real time clock
○  ○ 
Internal Ethernet print server (10/100 Mbps)
interface
○  ○ 
USB 2.0 (full speed) interface
○  ○ 
Serial RS-232C (2400-115200 bps) interface
○  ○ 
Parallel Centronics (SPP mode) interface
○  ○ 

© Panduit Corp. 2013 USER MANUAL TDP43HE, TDP43HE/E,
TDP46HE & TDP46HE/E
B20730-01 Page 6 of 73 8-2013
PS/2 keyboard interface for stand-alone or data
entry at print site
○  ○ 
32 MB SDRAM memory
○  ○ 
8 MB FLASH memory
○  ○ 
SD FLASH card memory expands storage to 4 GB
○  ○ 
Powerful 32 bit 200 MHz RISC processor
○  ○ 
Standard industry emulations right out of the box
including Eltron® and Zebra® language support
○  ○ 
1.3 General Specification

General Specifications
Physical dimensions 270 mm (W) x 308 mm (H) x 505 mm (D)
Weight 15 kg (33.1 lb.)
Electrical Internal switching power supply
Input: 100~240VAC, 50/60Hz
Output: 24V, 8.33A, 200W
Environmental condition Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 5~90% non-condensing

© Panduit Corp. 2013 USER MANUAL TDP43HE, TDP43HE/E,
TDP46HE & TDP46HE/E
B20730-01 Page 7 of 73 8-2013
1.4 PrintSpecifications

Print
Specifications
TDP43HE
(300 dpi)
TDP46HE
(600 dpi)
Print head resolution 300 dots/inch
(12 dots/mm)
600 dots/inch
(24 dots/mm)
Printing method Thermal transfer and direct thermal
Dot size
(width x length)
0.084 x 0.084 mm
(1 mm = 12 dots)
0.042 x 0.042 mm
(1 mm = 24 dots)
Print speed
(inches per second)
2, 3, 4, 5, 6, 7, 8
ips selectable Up to 8 ips
2, 3, 4 ips selectable
up to 4 ips
Max. print width 104 mm (4.09”)
Max. print length 1854.2 mm (73”) 1016 mm (40”)
Printout bias Vertical: 1 mm max.
Horizontal: 1 mm max.
1.5 RibbonSpecifications

Ribbon Specifications
Ribbon outside diameter 90 mm max.
Ribbon length 600 meter max.
Ribbon core inside diameter 1 inch (25.4 mm)
Ribbon width Max. 114.3 mm (4.5”)
Min. 25.4 mm (1.0”)
Ribbon wound type Ink coated inside wound
Ribbon end type Transparency

© Panduit Corp. 2013 USER MANUAL TDP43HE, TDP43HE/E,
TDP46HE & TDP46HE/E
B20730-01 Page 8 of 73 8-2013
1.6 MediaSpecifications
1.6.1 Industrial model

Media Specifications TDP43HE
(300 dpi)
TDP46HE
(600 dpi)
Label roll capacity 208.3 mm (8.2”)
Media alignment Edge alignment
Media type Continuous, die-cut, black mark, fan-fold, notch
Media wound type Printing face outside wound
Media width
(label + liner)
Max. 118 mm (4.6”)
Min. 25.4 mm (1.0”)
Media thickness
(label + liner)
Max. 0.30 mm (11.8 mil)
Min. 0.06 mm (2.36 mil)
Media core diameter Max. 76.2 mm (3”)
Min. 25.4 mm (1”)
Label length Max. 1,854 mm (73”) Max. 1016 mm (40”)
Min. 5 mm (0.20”) Min. 5 mm (0.20”)
Label length
(peeler mode)
Max. 152.4 mm (6”)
Min. 25.4 mm (1”)
Gap height Min. 2 mm
Black mark height Min. 2 mm
Black mark width Min. 8 mm (0.31”)


© Panduit Corp. 2013 USER MANUAL TDP43HE, TDP43HE/E,
TDP46HE & TDP46HE/E
B20730-01 Page 9 of 73 8-2013
2. Operations Overview

2.1 Unpackingand Inspection

This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the printer. Please retain the
packaging materials in case you need to reship the printer.

Unpacking the printer, the following items are included in the carton.

One printer unit
One Easy-Mark™ CD (Labeling Software)
One quick installation guide
Appropriate power cord(s)
One USB interface cable
One Windows driver disc, with user manuals
One user manual (hard copy)
One warranty card (not shown)
One Ink Ribbon (Hybrid)
One Utility Knife (CAUTION, SHARP!)


If any parts are missing, please contact Panduit Customer Service.

© Panduit Corp. 2013 USER MANUAL TDP43HE, TDP43HE/E,
TDP46HE & TDP46HE/E
B20730-01 Page 10 of 73 8-2013
2.2 PrinterOverview
2.2.1 Front View
1. LED indicators
2. LCD display
3. Front panel buttons
4. Label exit chute
5. Lower front cover
6. Printer right side cover

© P
B2
0
anduit Corp. 2
0
0
730-01
2.2.
2
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R
MANUAL
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13
14
15
16
17
18
12
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DP43HE, T
D
P46HE &
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8
7
8
9
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DP43HE/E,
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8
-2013
9

© Panduit Corp. 2013 USER MANUAL TDP43HE, TDP43HE/E,
TDP46HE & TDP46HE/E
B20730-01 Page 12 of 73 8-2013
2.2.3 Rear View
1. Rear external label entrance chute

2. Parallel / Centronics interface

3. USB interface

4. Serial / RS-232C interface

5. Power cord socket

6. SD card slot

7. Ethernet interface
8. PS/2 interface

9. Power switch

© P
B2
0
anduit Corp. 2
0
0
730-01
2.3 O
2.3.
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2

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DP43HE/E,
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© P
B2
0
anduit Corp. 2
0
0
730-01
2.3.
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g the powe
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power cor
d
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ase switc
h
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rd socket.
anel Keys
c
tion
er
the menu
f
rom a me
n
s
e/Resum
e
a
nce one l
a
o
ll up the m
o
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r/Select c
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the Prin
t
t
e
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on a flat,
power swit
c
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inte
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to the
r
cord into t
h
d
into a pro
p
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w
USE
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g
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the printin
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menu list
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rso
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locate
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h is off.
compute
r
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e AC powe
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e
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R
MANUAL
g
e 14 of 73
e
l a settin
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a
g process
d
option
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i
th the provi
d
r
cord sock
e
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d power o
u
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p
a
nd return
t
d
ed USB ca
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t at the rea
r
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tlet.
p
lugging th
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T
T
D
t
o the prev
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r
of the print
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power cor
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T
DP43HE, T
D
P46HE &
T
8
i
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r, and the
n
d
into the p
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DP43HE/E,
T
DP46HE/E
8
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n
plug
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© P
B2
0
anduit Corp. 2
0
0
730-01
2.5 L
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2.5.
0
13
o
ading R
1 Loadin
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ibbon
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Ribbon
USE
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MANUAL
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2
3
1. Open t
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p
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p
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supply spi
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e printer ri
g
p
rint head re
p
rint head m
r
ibbon onto
t
ndle.
T
DP43HE, T
D
P46HE &
T
8
g
ht side cov
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lease lever
t
echanism.
t
he ribbon
DP43HE/E,
T
DP46HE/E
8
-2013
e
r.
t
o

© P
B2
0
anduit Corp. 2
0
0
730-01
0
13
USE
R
Pa
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MANUAL
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4.
T
s
b
d
Ri
5.
T
R
S
s
r
Note:
relea
s
ribbo
n
remo
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refer
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6.
C
t
h
T
hread the r
i
s
lot and the
n
b
etween pri
n
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iagram on
n
Ribbon
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bbon sens
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ape the en
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c
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Please D
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w
n
. The ribb
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lose the pri
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ext page.)
or
d
of the ribb
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dle. Wind t
h
c
kwise, until
properly str
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NOT pus
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hen you a
r
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n release
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d
ribbon. (F
o
2
.5.2)
nt head me
c
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re engaged
T
DP43HE, T
D
P46HE &
T
8
g
h the ribbo
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e
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c
platen. (Se
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R
the ribbon i
s
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tched (abo
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the ribbo
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r
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s
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DP43HE/E,
T
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8
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sensor
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e in
e
path
b
bon
R
ewind
s
ut 3 to 5
n
h
e
s
ed to
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moval,
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ke sure

© Panduit Corp. 2013 USER MANUAL TDP43HE, TDP43HE/E,
TDP46HE & TDP46HE/E
B20730-01 Page 17 of 73 8-2013
2.5.2 Remove Used Ribbon
1. Break the ribbon between ribbon guide
plate and the ribbon rewind spindle.
Loading path for ribbon

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B2
0
anduit Corp. 2
0
0
730-01
0
13
USE
R
Pa
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R
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rewind s
3. Then, sli
d
rewind s
T
T
D
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ribbon rele
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t
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n
pindle.
d
e off the ri
b
pindle.
T
DP43HE, T
D
P46HE &
T
8
a
se button t
o
n
the ribbon
b
bon from ri
b
DP43HE/E,
T
DP46HE/E
8
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o
b
bon

© P
B2
0
anduit Corp. 2
0
0
730-01
2.6 Lo
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a
ding th
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Media
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a
R
MANUAL
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e 19 of 73
1
2
.
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3
. Open the
p
.
Push the p
the print h
e
. Move the l
a
the end of
the label r
o
T
T
D
p
rinter right
s
rint head rel
e
e
ad mecha
n
a
bel roll gu
a
label spindl
o
ll guard.
T
DP43HE, T
D
P46HE &
T
8
s
ide cover.
e
ase lever t
o
n
ism.
a
rd horizont
a
e then flip d
DP43HE/E,
T
DP46HE/E
8
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o
open
a
lly to
own