Panduit TDP43ME User manual

TDP43ME PA26305A01
Rev. 08 11-2022
© Panduit Corp. 2022
NOTE: In the interest of higher quality and value, Panduit products are
continually being improved and updated. Consequently, pictures may vary
from the enclosed product.
www.panduit.com
Region
Telephone
e-mail
USA & Canada
1-866-871-4571
GA-[email protected]
Latin America
1-708-532-1800
[email protected]
Europe/Middle East
[phone]
[email protected]
Asia Pacific
65-6305-7575
[email protected]
Japan
81-3-6863-6060
[email protected]

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FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic
compatibility based on the standards EN 55022:1998+A1:2000+A2:2003, CISPR 22, Class A EN
55024:1998+A1:2001+A2:2003, IEC 61000- 4 Series EN 61000-3-2 / 2000 & EN 61000-3-3 / 1995. The
equipment also tested and passed in accordance with the European Standard EN55022 for both
Radiated and Conducted emissions limits.
KC COMPLIANCE STATEMENT
FOR KOREAN USERS
A급기기 (업무용 방송통신기자재) Class A Equipment (Industrial Broadcasting & Communication
Equipment)
이기기는 업무용(A급) 전자파적합기기로서 판매자 또는 사용자는 이점을 주의하시기 바라 며,
가정외의 지역에서 사용하는 것을 목적으로 합니다.
This equipment is Industrial (Class A) electromagnetic wave suitability equipment and the seller or user
should take notice of it, and this equipment is to be used in places except for home.
TDP43ME PRINTER
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
EN55022 : 1998,CLSPR 22, Class A / EN55024 : 1998IEC 61000-4 Serial / EN61000-3-2 : 2000 /
EN 6100-3-3 : 1995 / CFR 47, Part 15/CISPR 22 3rd Edition : 1997, Class A / ANSI C63.4 : 2001 /
CNS 13438 / IEC60950-1 : 2001 / GB4943 : 2001 / GB9254 : 1998 / GB17625.1 : 2003 /EN60950-1 :
2001
Specifications are subject to change without notice.

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Safety Instructions
WARNING
Read and understand all of the instructions and safety information in this manual before
operating or servicing this tool.
WARNING
Hazardous moving parts. Keep fingers and other body parts away.
CAUTION
Danger of explosion if battery is incorrectly replaced.
Replace only with the equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer’s instructions.
CAUTION
Electric Shock Hazard:
Before you connect the equipment to the power outlet, please check the voltage of the
power source.
Disconnect the equipment from the voltage of the power source to prevent possible
transient overvoltage damage.
• Don’t pour any liquid into the equipment to avoid electrical shock.
CAUTION
Keep the equipment away from moisture and humidity.
CAUTION

ONLY qualified service personnel for safety reasons should open equipment.

Don’t repair or adjust energized equipment alone under any circumstances. Someone
capable of providing first aid must always be present for your safety.

Always obtain first aid or medical attention immediately after an injury. Never neglect an
injur
y, no matter how slight it seems.

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Table of Contents
SAFETY INSTRUCTIONS ........................................................................................3
1. PRINTER ..............................................................................................................5
1-1. Printer Accessories........................................................................................................................ 5
1-2. General Specifications................................................................................................................... 5
1-3. Communication.............................................................................................................................. 7
1-4. Printer Parts................................................................................................................................... 9
2. PRINTER INSTALLATION .................................................................................10
2-1. Ribbon Installation ....................................................................................................................... 11
2-2. Label Installation.......................................................................................................................... 13
2-3. Label Roll Core Installation Instruction........................................................................................ 14
2-4. PC Connection............................................................................................................................. 15
2-5. Driver Installation......................................................................................................................... 16
If The Printer Is To Be Installed On A USB Port:......................................................................................... 16
If The Printer Is To Be Installed On An Ethernet Port:................................................................................. 18
3. CONTROL PANEL .............................................................................................23
3-1. LED Status................................................................................................................................... 23
3-2. FEED Key.................................................................................................................................... 24
3-3. Self-Test....................................................................................................................................... 24
3-4. Direct Thermal / Thermal Transfer Mode Switch......................................................................... 24
3-5. Auto Sensing ............................................................................................................................... 25
3-6. Dump Mode ................................................................................................................................. 25
3-8. Error Messages ........................................................................................................................... 26
4. MAINTENANCE AND ADJUSTMENT................................................................27
4-1. Thermal Print Head Cleaning ...................................................................................................... 27
4-2. Troubleshooting........................................................................................................................... 27
4-3. Driver Troubleshooting ................................................................................................................ 29
If The Printer Is To Be Installed On A USB Port Using Windows Updates (Win 11):................................... 29
If The Printer Is To Be Installed On A USB Port Using Windows Updates (Win 10):.................................. 32
If The Printer Is To Be Installed On A USB Port Using Windows Updates (Win 7):.................................... 35
If The Printer Is To Be Installed On An Ethernet Port (Win11):................................................................... 42
If The Printer Is To Be Installed On An Ethernet Port (Win10):................................................................... 52
If The Printer Is To Be Installed On An Ethernet Port (Win7):..................................................................... 62
5. WARNING INFORMATION.................................................................................75

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1. Printer
1-1. Printer Accessories
After unpacking, please check the accessories that come with the package, and store them
appropriately.
TDP43ME printer
Power cord
Switching Power Adaptor
USB Cable
Configuration Label
Ribbon
Empty Ribbon Core
Thermal Print Head Cleaning Pen
TDP43ME Quick Guide
Easy-Mark Plus™ CD (Labeling Software)
TDP43ME CD (Drivers, control center &
instruction manual)
Label Roll Core
Label Roll Core Side Plates
Ribbon Rewind Shafts (2)
Utility Knife
Warranty Card
1-2. General Specifications
Model TDP43ME
Resolution 300 dpi (12 dot/mm)
Print Mode Thermal Transfer
CPU 32 Bit
Memory 4MB Flash, 8MB SDRAM
Print Speed 2 IPS ~ 4 IPS
Print Length
Min 12mm (0.47”),
Max 762mm (30”)
Print Width 105.7mm (4.16”)
Sensor Type Adjustable Reflective sensor; Fixed transmissive, center aligned
Sensor Detection
Type: Label gap and black mark sensing.
Detection: Label length auto sensing and / or program command setting
Media
Label Roll OD: Max. 4.92” (125mm)
Core Diameter: 1” (25mm), 1.5” (38mm), 3” (76mm)
Width: 1” (25mm) ~ 4.64” (118mm)
Thickness: 0.0025” ~ 0.0098” (0.06~0.25mm)
Ribbon
Length: 981 ft. (300M)
Max. ribbon roll OD: 2.67” (68mm)
Type: transfer ribbons (hybrid, and resin) in widths of:
2.5” to 4.33” (64mm to 110mm)
Core Inner Diameter: 1” (25.4mm)
Printer Language EZPL Programming Language
Software •DLL & Driver: Microsoft Windows 2000, Vista (32 & 64 bit);
Microsoft Windows 7, 10 &11 (32 & 64 bit)
Easy-Mark Plus™ Labeling Software

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Image Handling Support BMP and PCX. Support ICO, WMF, JPG, EMF file through software. Support
image resize, rotating, mapping and inverse through software.
Resident
Barcodes
Code 39, Code 93, Code 128 (subset A, B, C), UCC/EAN-128 K-Mart, UCC/EAN-128,
UPC A / E (add on 2 & 5), I 2 of 5, I 2 of 5 with Shipping Bearer Bars, EAN 8 / 13 (add on
2 & 5), Codabar, Post NET, EAN 128, DUN 14, MaxiCode, HIBC, Plessey, Random
Weight, Telepen, FIM, China Postal Code, RPS 128, PDF417, Datamatrix code & QR
code
Interfaces Serial port: RS-232 ( Baud rate : 4800 ~ 115200 , Xon/Xoff , DSR/DTR ) USB port: V2.0
Ethernet TCP/IP Port (wireless – optional)
Control Panel Two Bi-color LED: Ready, Status
Function Key: FEED
Power Auto Switching 100/240VAC, 50/60 Hz
Environment Operation: 41°F to 104°F (5°C to 40°C)
Storage: -4°F to 122°F (-20°C to 50°C)
Humidity Operation: 30-85%, non-condensing. Free air.
Storage: 10-90%, non-condensing. Free air.
Cert. Approval CE, FCC Class A, CCC, CB, cUL, RoHS, WEEE, KC, NOM
Printer Dimension
Length: 11.2” (285 mm)
Height: 6.8” (171 mm)
Width: 8.9” (226 mm)
Weight: 6 lbs. (2.72 Kg)
Specifications are subject to change without notice.

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1-3. Communication
Serial Interface
Serial Default
Setting
:
9600 baud rate
､
no parity
､
8 data bits
､
1 stop bit
､
XON/XOFF protocol and
RTS/CTS
。
RS232 HOUSING (9-pin to 9-pin)
DB9 SOCKET
DB9 PLUG
---
11
+5V,max 500mA
RXD
22
TXD
TXD
33
RXD
DTR
44
N/C
GND
55
GND
DSR
66
RTS
RTS
77
CTS
CTS
88
RTS
RI
99
N/C
PC
PRINTER
【 Note 】 The total current output from serial port cannot exceed 500mA.

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USB Interface
Connector Type
:
Type B
PIN NO. 1 2 3 4
FUNCTION VBUS D- D+ GND
Internal Interface
UART1 wafer
Ethernet module
N.C
11
N.C
TXD
22
RXD
RXD
33
TXD
CTS
44
RTS
GND
55
GND
RTS
66
CTS
E_MD
77
E_MD
RTS
88
CTS
E_RST
99
E_RST
+5V
10 10
+5V
GND
11 11
GND
+5V
12 12
+5V
UART2 wafer
Expansion module
+5V
11
+5V
CTS
22
RTS
TXD
33
RXD
RTS
44
CTS
RXD
55
TXD
GND
66
GND

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1-4. Printer Parts
1.
Cover Open Button
2.
Top Cover
3.
Label Roll Core
4.
Ribbon Rewind Wheel
5.
Print Mechanism
6.
Ribbon Rewind Shaft +
Empty Ribbon Roll
7.
Locking Tenon (left/right)
8.
Front Cover Piece
1.
LED Light (Ready)
2.
LED Light (Status)
3.
FEED Key
4.
CF Card Slot Cover
2
1
3
4
5
6
7
8

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1. Ribbon Supply Shaft
2. Label Guide (2)
3. Platen Roller
4. Label Sensor
1.
Wireless Port / Antenna
(optional)
2.
Rear Label Slot
3.
Label Calibration Button
4.
Power Switch
5.
AC Adapter Socket
6.
USB Port
7.
Serial Port
8.
Ethernet Socket
Note: Label Calibration Button (Item #3)
A hardware button to make a label calibration. This button can be used if the printer encounters a “Media Error” during printer start up or during
changes of the label or ribbon material.
(Press Calibration-button for 2 seconds, it will autosense to calibrate according to the label and ribbon parameters).
2. Printer Installation
This printer model has the following print modes:
Thermal Transfer (TT) When printing, ribbon must be installed to transfer the print contents onto the media.

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2-1. Ribbon Installation
1. Place the printer on a horizontal
surface and open the top cover
by pressing the Cover Open
Buttons on both sides.
2. Loosen and then lift the upper
print mechanism by pressing the
locking tenons.
3. Place a new ribbon roll onto the
ribbon supply shaft.

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4. Feed the ribbon from the Ribbon
Supply Shaft under the Print
Head.
5. Wrap the ribbon around the
Ribbon Shaft and stick the ribbon
onto the Empty Ribbon Roll Core.
【
Note
】
The Ribbon Core must not spin
freely on Ribbon Shaft (Mandrel).
【
Note
】
Ribbon must be coated side out
(away from print head contact).
6. Firmly close the upper print
mechanism, pressing down firmly
on both sides of print mechanism.

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2-2. Label Installation
1. Open the top cover by pressing
the Cover Open Buttons on both
sides.
2. Place the label roll onto the Label
Roll Core.
3. Loosen and lift the upper print
mechanism by pressing the
locking tenons.
4. Feed the label through the two
Label Guides to the Tear-off Bar.
5. Align the label guides to the label
edge.

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6. Close the upper print mechanism
from the top to finish label
installation, pressing down firmly
on both sides of the printer
mechanism.
2-3. Label Roll Core Installation Instruction
1” roll core installation

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2-4. PC Connection
1. Please make sure the printer is powered off.
2. Plug the power cable into the power adapter; then connect the power adapter end to the printer power socket;
and the power cable into the power source outlet.
3. Connect the USB cable to the USB port on the printer and on the PC.
4. Power on the printer and the printers’ LED will light.

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2-5. Driver Installation
If The Printer Is To Be Installed On A USB PORT:
Navigate to the Panduit folder from
the driver .iso file or from the
downloadable .zip file at
Panduit.com.
Double click Prnlnst.exe.
A popup will appear. Click YES.
Click NEXT.
Click INSTALL PRINTER DRIVER.

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Click USB PORT.
Follow the directions from the Printer
Installation Wizard.
Click INSTALL.

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Wait while the driver installs.
Installation has been completed.
If The Printer Is To Be Installed On An Ethernet Port:
There are two basic steps in installing a TDP43ME printer on an Ethernet port. These are:
1. Obtain the IP address that the printer will use in communicating with the computer. Using NetPS
Control Center software can determine the IP address for the selected printer.
2. Install printer on a Network.
STEP 1. OBTAINING THE IP ADDRESS FOR THE PRINTER:

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Open and install the Control Center
software located on the CD provided
in the printer kit or download from
Panduit.com.
Open the download and install NPS
Control Center.
Double click the NPS Control
Center icon to start the software.
Remove the label covering the
Ethernet port on the printer.
Insert an Ethernet cable into the
network connector.
Open the CONTROL CENTER
SOFTWARE and write down the
NetPS address that appears when
the software opens.
(Ethernet cable must be
connected to the printer).
NOTE:
If no address is shown next to
NetPS, then the Ethernet cable is
not active, the Ethernet cable is not
plugged in or active or DHCP is not
providing an IP address. A
number/address must appear next
to NetPS. If any of the above
conditions occurred, the Control
Center Software may need to be
restarted.

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STEP 2. Install printer on a Network:
Navigate to the Panduit folder from
the driver .iso file or from the
downloadable .zip file at
Panduit.com.
Double click Prnlnst.exe.
A popup will appear. Click YES.
Click NEXT.
Click INSTALL PRINTER DRIVER.