Panduit TDP46HET/E User manual

TDP43HET, TDP43HET/E, TDP46HET, TDP46HET/E
Thermal Transfer Printer
© Panduit Corp. 2022
USER MANUAL
B20733
Rev.: 02 08-2022
NOTE: In the interest of higher quality and value, Panduit products
are continually being improved and updated. Consequently,
pictures may vary from the enclosed product.
www.panduit.com
Region
Telephone
e-mail
USA & Canada
1-866-871-4571
GA[email protected]
Latin America
1-708-532-1800
[email protected]
Europe/Middle East
[phone]
[email protected]
Asia Pacific
65-6305-7575
[email protected]
Japan
81-3-6863-6060
[email protected]
Australia
613-9794-9020
[e-mail]

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 1 of 39 08-2022
The information contained in this manual is subject to change without notice and does not
represent a commitment on the part of Panduit corporation. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s
personal use, without the expressed written permission of Panduit Corporation.
Agency Compliance and Approvals
EN 55032: Class A
EN 55024
EN 55035
EN 60950-1
EN 62368
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
FCC part 15B, Class A
ICES-003, Class A
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
Operation is subject to the following two conditions: (1) This device may cause
harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in acrdance with the manufacturer’s instruction manual, may
cause harmful interference with radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference, in which
case you will be required to correct the interference at your own expense.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conform à la norme NMB-003 du Canada.

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 2 of 39 08-2022
AS/NZS CISPR 32, Class A
UL 60950-1 (2nd Edition)
CSA C22.2 No. 60950-1-07 (2nd Edition)
UL 62368-1, 2nd Edition, 2014-12-01 (Audio/video, Information and
Communication Technology Equipment - Part 1: Safety Requirements) CAN/CSA
C22.2 No. 62368-1-14, 2nd Edition, 2014-12 (Audio/video, Information and
Communication Technology Equipment - Part 1: Safety Requirements)
BS EN 55032: Class A
BS EN55024
BS EN55035
BS EN 60950-1
BS EN62368
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
Energy Star for Imaging Equipment Version 3.0
IS 13252(Part 1)/
IEC 60950-1
Specifications are subject to change without notice.

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 3 of 39 08-2022
Safety Instructions
WARNING
Read and understand all of the instructions and safety information in this manual
before operating or servicing this tool.
WARNING
Hazardous moving parts. Keep fingers and other body parts away.
CAUTION
•Danger of explosion if battery is incorrectly replaced.
•Replace only with the equivalent type recommended by the
manufacture.
•Dispose of used batteries according to the manufacturer’s instructions.
CAUTION
Electric Shock Hazard:
•Before you connect the equipment to the power outlet, please check the
voltage of the power source.
•Disconnect the equipment from the voltage of the power source to prevent
possible transient over voltage damage.
•Don’t pour any liquid to the equipment to avoid electrical shock.
CAUTION
•Keep the equipment away from moisture and humidity.

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 4 of 39 08-2022
CAUTION
ONLY qualified service personnel for safety reasons, should open equipment.
Don’t repair or adjust energized equipment alone under any circumstances. Someone
capable of providing first aid must always be present for your safety.
Always obtain first aid or medical attention immediately after an injury. Never neglect an
injury, no matter how slight it seems.

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 5 of 39 08-2022
Table of Contents
1. Introduction ............................................................... 6
1.1 Product Introduction................................................... 6
1.2 Product Features ........................................................ 6
1.3 General Specification .................................................7
1.4 PrintSpecifications.....................................................7
1.5 RibbonSpecifications.................................................7
1.6 MediaSpecifications...................................................8
2. Operations Overview ................................................ 8
2.1 Unpacking and Inspection.......................................... 8
2.2 PrinterOverview..........................................................9
2.3 Operator Controls..................................................... 11
2.4 Setting up the Printer................................................ 12
2.5Loading Ribbon......................................................... 13
2.6 Loading the Media .................................................... 17
2.7 Adjustment Knob...................................................... 19
3. Printer/Menu/Sensor Function............................... 24
3.1 Diagnostic Tool Printer Function Overview............ 24
3.2 Setup Menu Overview............................................... 25
3.3 Settings Menu (TSPL)............................................... 26
3.4Settings Menu (ZPL2) ............................................... 27
3.5Sensor Menu ............................................................. 28
3.6Interface Menu........................................................... 29
3.7Advanced Menu ........................................................ 30
3.8File Manager Menu.................................................... 32
4. Diagnostics.............................................................. 33
4.1 Diagnosing Using Print Config ................................ 33

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 6 of 39 08-2022
5. Troubleshooting.........Error! Bookmark not defined.35
5.1 Common Errors......................................................... 35
6. Maintenance............................................................. 37
6.1 Cleaning Tools & Methods of Maintenance ............37
1. Introduction
1.1 Product Introduction
Thank you very much for purchasing a Panduit printer.
The TDP43HET and TDP46HET Thermal Transfer Desktop Printers produce high-quality printed
labels for a wide range of labeling applications for OEM, MRO, construction, data centers,
enterprise, and industrial automation. The rugged, high-speed printers are designed for
dependable use in industrial, construction, and harsh environments. Using the included
Easy-Mark™ Labeling Software, the printers provide simple setup and operation with all Panduit
thermal transfer label media to create wire and cable markers, terminal block labels, equipment
labels, marker plates, panel labels, network labels, and safety and facility labels. We recommend
the use of Easy-Mark-Plus, version 1.4, or higher.
1.2 Product Features
The printer offers the following standard features.
Product standard feature
TDP43HET
(300 dpi)
TDP46HET
(600 dpi)
Thermal transfer printing
○
○
Direct thermal printing
○
○
High quality die-cast aluminum design
○
○
Metal cover with large clear media view window
○
○
Moveable gap sensor (position full web adjustable)
○
○
Moveable black mark sensor (position full web
adjustable)
○
○
Ribbon end sensor
○
○
LCD touch screen display
○
○
Control panel with 6 operation buttons
○
○

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 7 of 39 08-2022
Real time clock
○
○
Print Speed up to 12 ips (inches per second)
○
Print Speed up to 6 ips (inches per second)
○
1.3 General Specification
General Specifications
Physical dimensions
276 mm (W) x 326 mm (H) x 502 mm (D)
Weight
34 lb.
Electrical
Internal switching power supply
Input: 100~240VAC, 50/60Hz
Output: 24V, 8.33A, 200W
Environmental condition
Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 5~90% non-condensing
1.4 PrintSpecifications
Print
Specifications
TDP43HET
(300 dpi)
TDP46HET
(600 dpi)
Print head resolution
300 dots/inch
(12 dots/mm)
600 dots/inch
(24 dots/mm)
Printing method
Thermal transfer and direct thermal
Dot size
(width x length)
0.084 x 0.084 mm
(1 mm = 12 dots)
0.042 x 0.042 mm
(1 mm = 24 dots)
Print speed
(inches per second)
2-12 ips
ips selectable up to 12 ips
1-6 ips
ips selectable up to 6 ips
Max. print width
104 mm (4.09”)
Max. print length
1854.2 mm (73”)
1016 mm (40”)
1.5 RibbonSpecifications
Ribbon Specifications
Ribbon outside diameter
90 mm max.
Ribbon length
600 meter max.
Ribbon core inside diameter
1 inch (25.4 mm)

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 8 of 39 08-2022
Ribbon width
Max. 114.3 mm (4.5”)
Min. 25.4 mm (1.0”)
Ribbon wound type
Ink coated inside wound
Ribbon end type
Transparency
1.6 MediaSpecifications
1.6.1 Industrial model
Media Specifications
TDP43HET
(300 dpi)
TDP46HET
(600 dpi)
Label roll capacity
203.2 mm (8”)
Media alignment
Edge alignment
Media type
Continuous, die-cut, black mark, fan-fold, notch
Media wound type
Printing face inside/outside wound
Media width
(label + liner)
Max. 118 mm (4.6”)
Min. 25.4 mm (1.0”)
Media thickness
(label + liner)
Max. 0.30 mm (11.8 mil)
Min. 0.06 mm (2.36 mil)
Media core diameter
Max. 76.2 mm (3”)
Min. 25.4 mm (1”)
Label length
Max.1,854mm(73”)
Max.1016mm(40”)
Min. 5 mm (0.20”)
Min. 5 mm (0.20”)
Label length
(peeler mode)
Max. 152.4 mm (6”)
Min. 25.4 mm (1”)
Gap height
Min. 2 mm
Black mark height
Min. 2 mm
Black mark width
Min. 8 mm (0.31”)
2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the printer. Please retain the
packaging materials in case you need to reship the printer.

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 9 of 39 08-2022
Unpacking the printer, the following items are included in the carton.
◼One printer unit
◼One Easy-Mark-Plus™ CD (Labeling Software)
◼One quick installation guide
◼Appropriate power cord(s)
◼One USB interface cable
◼One Windows driver disc, with user manuals
◼One user manual (hard copy)
◼One warranty card
◼One Ink Ribbon (Hybrid)
◼One Utility Knife (CAUTION, SHARP!)
If any parts are missing, please contact Panduit Customer Service.
2.2 PrinterOverview
2.2.1 Exterior View
1. Touch Screen
2. Front Panel Buttons
3. Label Exit Chute
4. View Window
1
2
1
3
1
4
1

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 10 of 39 08-2022
2.2.2 Interior view

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USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
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2.3 Operator Controls
2.3.1 Front Panel Display

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USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
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2.3.2 Indicators
LED
Status
Indication
Off
The printer power is turned off
On
The printer power is turned on
On
Printer is ready
Blinking
Pause
Downloading data into printer.
ERROR
Off
Printer is ready
On
“CARRIAGE OPEN” or “CUTTER ERROR”
Blinking
“NO PAPER”, “PAPER JAM”, “NO RIBBON” or “CLEAN DATA”
2.3.3 Front Panel Keys
Keys
Function
1. The Select Keys allow the user to select left or right options based on
what is shown on the touch screen.
The Navigational Keys allow the user to navigate between menu options
shown on the touch screen.
2.4 Setting up the Printer (Driver Install potentially)
1. Place the printer on a flat, secure surface.
2. Make sure the power switch is off.
3. Connect the printer to the computer with the provided USB cable.
4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug
the power cord into a properly grounded power outlet.
Note: Please switch printer power to OFF (O), before plugging the power cord into the power
cord socket.

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 13 of 39 08-2022
2.5 Loading Ribbon
2.5.1 Loading Ribbon

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 14 of 39 08-2022

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
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Loading path for ribbon

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USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 16 of 39 08-2022
2.5.2 Remove Used Ribbon

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USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
B20733-02 Page 17 of 39 08-2022
2.6 Loading the Media
2.6.1 Loading the Media
2. Move the label roll guard horizontally to the end label spindle, then flip down the label
roll guard.
For 1” spindle model, it supports the media with 1” core.

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USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
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3. Place the media roll on the label supply spindle and use label roll guard to fix it.
4. Push the print head release lever and install the label through the media guide bar, damper, media
sensor, and label guide to install the media.
5. Move the media sensor by adjusting the media sensor position adjustment knob, make sure the gap or
black mark sensor is at the location where media gap/black mark will pass through for sensing.
6. Adjust the label guide to fix the media position.

© Panduit Corp. 2022
USER MANUAL
TDP43HET, TDP43HET/E,
TDP46HET,TDP46HET/E
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7. Close the print head mechanism on both sides and make sure the latches are engaged securely.
8. Set media sensor type and calibrate the selected sensor.
Note:
Please calibrate the gap/black mark sensor when changing media.
2.7 Adjustment Knob
2.7.1 Print Head Pressure Adjustment Knob
The print head pressure adjustment knob has 5 levels of adjustment. Because the printer’s paper alignment is to the
left side of mechanism, different media widths require different pressure to print correctly. Therefore, it may require
adjusting the pressure knob to get your best print quality. For example, if the label width is 4”, adjust both print head
pressure adjustment knobs to the same level. If the label is less than 2”wide, increase the left side print head pressure
by rotating the adjustment knob clockwise and decrease the right-side pressure by rotating the adjustment knob
counter-clockwise to level 1.