PharmaShop24 Extensive Specification sheet

PharmaShop24 Srl
VIA MARANI, 5
42045 –LUZZARA (RE) –ITALY
INSTRUCTION, USE AND
MAINTENANCE MANUAL
PharmaShop24 Automatic Vending Machine
Extensive, Exclusive, Classic, Mini
Interactive, Virtual, Hybrid, Smart, Compact
TRANSLATION OF ORIGINAL INSTRUCTIONS –KEEP FOR FUTURE REFERENCE

PharmaShop24 s.r.l
Via Marani, 5 42045 LUZZARA (RE)
Tel. [phone] Fax [phone]
E.A.I. RE 307627 –Tax Code/VAT No. IT 02722620354
www.pharmashop24.it
CE DECLARATION OF CONFORMITY
(Annex II A DIR. 2006/42/EC)
THE MANUFACTURER
Pharmashop 24 S.r.l.
Company
Via Marani, 5
42045
Reggio Emilia (RE)
Address
POST CODE
Province
Luzzara
Italy
City
Country
DECLARES THAT THE MULTI-PRODUCT VENDING MACHINE
Family
Model
Serial number
Year of manufacture
Trade name
Intended use
COMPLIES WITH THE DIRECTIVES
Directive 2006/42/EC of the European Parliament and of the Council of 17 May 2006 on machinery,
amending Directive 95/16/EC.
Directive 2014/30/EU of the European Parliament and of the Council of 26 February 2014 on the
harmonisation of the laws of the Member States relating to electromagnetic compatibility.
Directive 2014/35/EU of the European Parliament and of the Council of 26 February 2014 on the
harmonisation of the laws of the Member States relating to the making available on the market of
electrical equipment designed for use within certain voltage limits.
References of harmonised standards
•EN ISO 12100
•EN 894-4
•EN ISO 13855
•EN 61310-3
•EN 1005-2
•EN ISO 13732-1
•EN ISO 14120
•EN 842
•EN 1005-3
•EN ISO 13732-3
•EN 1837
•EN 82079-1
•EN 1005-4
•EN ISO 7731
•EN 981
•EN ISO 14159
•EN 1005-5
•EN ISO 14738
•EN 1037
•EN ISO 1672-2
•EN 614-1
•EN ISO 15536-1
•EN 349
•CEI EN 60947-1
•EN 614-2
•EN ISO 13849-1
•EN ISO 13856-1
•EN 61000-3-2
•EN 547-1
•IEC/EN 62061
•EN ISO 13856-2
•EN 61000-3-3
•EN 547-2
•EN 60204-1
•EN ISO 13856-3
•EN 61000-6-3
•EN 547-3
•ISO/TR 14121-2
•EN 574
•EN 61000-6-1
•EN 894-1
•EN 4413
•EN 61496-1
•EN ISO 14122-1
•EN 894-2
•EN 4414
•EN 61310-1
•EN ISO 14122-2
•EN 894-3
•EN ISO 13857
•EN 61310-2
•EN ISO 14122-3

PharmaShop24 s.r.l
Via Marani, 5 42045 LUZZARA (RE)
Tel. [phone] Fax [phone]
E.A.I. RE 307627 –Tax Code/VAT No. IT 02722620354
www.pharmashop24.it
3
AND AUTHORISES
6Conforme.net
Name and surname
Via Gramsci, 43
42124
RE
Address
POST CODE
Province
Reggio Emilia
Italy
City
Country
TO DRAFT A TECHNICAL FILE ON ITS BEHALF
Location and date of document
The manufacturer
The vending machine is manufactured in accordance with the relevant Community Directives
applicable at the time it was placed on the market.
PROHIBITION OF COMMISSIONING
The vending machine cannot be commissioned following any changes in construction or addition of other
components that are not part of routine or non-routine maintenance procedures without once more being declared
in compliance with the requirements of Directive 2006/42/EC and applicable EC Directives.
Stamped and signed for, and on behalf of, Pharmashop24 SRL
Luca Garimberti –Chairman of the Board of Directors

PharmaShop24 s.r.l
Via Marani, 5 42045 LUZZARA (RE)
Tel. [phone] Fax [phone]
E.A.I. RE 307627 –Tax Code/VAT No. IT 02722620354
www.pharmashop24.it
DECLARATION BY THE MANUFACTURER
Composition of internal compartment of PharmaShop24 vending machines with air conditioning 23°
and refrigerated EasyShop 4°
The automatic vending machines in the PharmaShop24 and EasyShop24 families are constructed entirely from Fe360 sheet
steel, and are protected internally and externally using cataphoresis surface treatment. The outer sheets are additionally
treated using polyester paint.
All the sheets and shelves undergo surface treatment using cataphoresis, whereas the parts that constitute the product push
system are constructed entirely from plastic (Delrin and nylon).
Access to the conditioned cell is provided by a front hatch, which is composed of a Fe360 steel frame (using the same surface
treatment as with other sheets), which houses a 5+5 mm, shatter-proof glass pane with 0.76 plastic, with a 15 mm chamber
which includes a 4 mm, low-emissivity glass pane.
The seal between the door and the vending machine frame is provided by a rubber gasket.
Cleaning of the conditioned interior cell, and all internal components can be carried out using any alcohol- or non-alcohol-
based surface cleaner, or even denatured ethyl alcohol.
Do not use solvents (acetone, thinners, etc.), which may affect the cataphoresis treatment on the sheets.
Cataphoresis: Our Ref. Annexed document BASF QT81-9436-QT80-0636
Temperature alarm management for conditioned PharmaShop24 vending machines 23° and
refrigerated EasyShop 4° vending machines
The vending machines in the PharmaShop24 and EasyShop24 family are equipped with a temperature regulation system that
allows the temperature to be maintained below 23° and 4° respectively for installations that are not directly exposed to
sunlight.
Temperature regulation settings are modifiable and are under the full control of the operator, who may choose the optimal
combination based on season, positioning of the machine and, more importantly, the various products types that are to be
placed inside.
During normal operation of the vending machine, the current operating temperature is always shown on the machine display
so that it can always be seen by both customer and operator.
The machine is also provided with a series of remote warning mechanisms (via SMS) for particular error states or incorrect
operation:
1) Faulty temperature probe alarm (SMS errors 22 and 23)
▪The alarm is sent if the detected operating temperature is “out of range”, i.e., above 80° or below -25°. When this event
occurs, the machine is placed out of service, but the temperature regulation cycle remains active.
2) Over-temperature alarm (SMS errors 30 and 31)
▪An over-temperature alarm (normal temperature regulation value +5°) is triggered the first time the temperature is
reached after start-up. When this event occurs, the machine is placed out of service, but the temperature regulation
cycle remains active.
3) Extended power failure alarm (SMS error 26)
▪This alarm occurs following an extended shut-down beyond a preset number of minutes threshold. Once the machine is
back in operation, it will be able to calculate the time for which it was switched off (i.e., without temperature regulation);
if the preset time is exceeded, an alarm signal is triggered, keeping the temperature regulation cycle active.
Stamped and signed for, and on behalf of, Pharmashop24 SRL
Luca Garimberti –Chairman of the Board of Directors

PharmaShop24 s.r.l
Via Marani, 5 42045 LUZZARA (RE)
Tel. [phone] Fax [phone]
E.A.I. RE 307627 –Tax Code/VAT No. IT 02722620354
www.pharmashop24.it
5
REVIEW TABLE OF THE MANUAL AND ITS PARTS
PART OF
MANUAL
Review
Date
Review
Date
Review
Date
Contents
1.0.1
28/5/2021
Chapter 0
1.0.1
28/5/2021
Chapter 1
1.0.1
28/5/2021
Chapter 2
1.0.1
28/5/2021
Chapter 3
1.0.1
28/5/2021
Chapter 4
1.0.1
28/5/2021
Chapter 5
1.0.1
28/5/2021
Chapter 6
1.0.1
28/5/2021
Chapter 7
1.0.1
28/5/2021
The customer is liable for ensuring that in the event this document undergoes any
modification by Pharmashop24 Srl, only updated versions of the manual are actually
present at the point of use.
THE OFFICIAL LANGUAGE CHOSEN BY THE MANUFACTURER IS ITALIAN
No liability is accepted for translations into other languages which do not conform to
the original meaning.

CONTENTS
REVIEW TABLE OF THE MANUAL AND ITS PARTS ---------------------------------------------------------------------------------------- 5
CONTENTS ----------------------------------------------------------------------------------------------------------------------------------------- 6
0GENERAL INFORMATION ------------------------------------------------------------------------------------------------------------------ 8
1PURPOSE OF THE INSTRUCTION, USE AND MAINTENANCE MANUAL------------------------------------------------------- 8
2RECIPIENTS --------------------------------------------------------------------------------------------------------------------------------- 9
3STORING THE INSTRUCTION MANUAL ---------------------------------------------------------------------------------------------- 9
4UPDATING THE INSTRUCTION MANUAL -------------------------------------------------------------------------------------------- 9
5HOW TO READ THE INSTRUCTION MANUAL --------------------------------------------------------------------------------------10
6DEFINITIONS-------------------------------------------------------------------------------------------------------------------------------11
7PICTOGRAMS------------------------------------------------------------------------------------------------------------------------------12
1SAFETY -----------------------------------------------------------------------------------------------------------------------------------------14
1GENERAL SAFETY WARNINGS---------------------------------------------------------------------------------------------------------14
2INTENDED USE ----------------------------------------------------------------------------------------------------------------------------15
3PRECAUTIONS FOR USE-----------------------------------------------------------------------------------------------------------------16
4TECHNICAL SUPPORT INFORMATION-----------------------------------------------------------------------------------------------17
5DANGER ZONES---------------------------------------------------------------------------------------------------------------------------17
6SIGNAGE------------------------------------------------------------------------------------------------------------------------------------18
7RESIDUAL RISKS---------------------------------------------------------------------------------------------------------------------------20
2INSTALLATION -------------------------------------------------------------------------------------------------------------------------------21
1TRANSPORTATION AND HANDLING-------------------------------------------------------------------------------------------------21
2STORAGE -----------------------------------------------------------------------------------------------------------------------------------21
3SETTING UP --------------------------------------------------------------------------------------------------------------------------------21
4ASSEMBLY AND POSITIONING --------------------------------------------------------------------------------------------------------22
5ELECTRICAL CONNECTION -------------------------------------------------------------------------------------------------------------26
3DESCRIPTION OF THE VENDING MACHINE ------------------------------------------------------------------------------------------27
1PRINCIPLE OF OPERATION -------------------------------------------------------------------------------------------------------------27
2MAIN COMPONENTS--------------------------------------------------------------------------------------------------------------------27
3DIMENSIONS ------------------------------------------------------------------------------------------------------------------------------28
4LIGHTING-----------------------------------------------------------------------------------------------------------------------------------30
5VIBRATION---------------------------------------------------------------------------------------------------------------------------------30
6NOISE EMISSIONS ------------------------------------------------------------------------------------------------------------------------30
7GENERAL TECHNICAL DATA -----------------------------------------------------------------------------------------------------------30
8STANDARD DELIVERY -------------------------------------------------------------------------------------------------------------------30
9ELECTROMAGNETIC EMISSIONS -----------------------------------------------------------------------------------------------------31

4VENDING MACHINE OPERATION-------------------------------------------------------------------------------------------------------32
1OPENING AND COMMISSIONING----------------------------------------------------------------------------------------------------32
2PRELIMINARY CHECKS ------------------------------------------------------------------------------------------------------------------33
3CONFIGURATION-------------------------------------------------------------------------------------------------------------------------34
4EMPTY TEST -------------------------------------------------------------------------------------------------------------------------------34
5LOAD TEST ---------------------------------------------------------------------------------------------------------------------------------34
6OPERATIONAL MANAGEMENT -------------------------------------------------------------------------------------------------------34
7DECOMMISSIONING --------------------------------------------------------------------------------------------------------------------38
5MAINTENANCE ------------------------------------------------------------------------------------------------------------------------------39
1ON-BOARD ELECTRICAL SYSTEM OPERATIONAL CHECKS----------------------------------------------------------------------39
2SPECIAL PRECAUTIONS -----------------------------------------------------------------------------------------------------------------39
3SCHEDULED ROUTINE MAINTENANCE --------------------------------------------------------------------------------------------- 39
4NON-ROUTINE MAINTENANCE-------------------------------------------------------------------------------------------------------47
5DECOMMISSIONING AND DISMANTLING------------------------------------------------------------------------------------------48
6SAFE WORKING PRACTICES------------------------------------------------------------------------------------------------------------48
6ACCESSORIES AND SPARE PARTS ------------------------------------------------------------------------------------------------------49
1SUPPORT -----------------------------------------------------------------------------------------------------------------------------------49
2SPARE PARTS ------------------------------------------------------------------------------------------------------------------------------49
7STANDARD SERIES MANAGEMENT MENU ------------------------------------------------------------------------------------------51
8INTERACTIVE SERIES MANAGEMENT MENU ---------------------------------------------------------------------------------------54
9EXAMPLES OF STATS PRINTOUTS------------------------------------------------------------------------------------------------------60
10 DIAGNOSTIC AND OUT OF SERVICE CODES--------------------------------------------------------------------------------------63
11 USING THE WEB APPLICATION ------------------------------------------------------------------------------------------------------65

GENERAL INFORMATION 8
0GENERAL INFORMATION
1PURPOSE OF THE INSTRUCTION, USE AND MAINTENANCE
MANUAL
This manual has been designed to provide the user with a general knowledge of the vending machine and to
enable it to be used in safety.
This instruction manual is an integral part of the vending machine and provides all the necessary information
regarding the following:
▪safe use of the vending machine;
▪correct installation of the vending machine;
▪knowledge of the vending machine’s technical specifications;
▪in-depth knowledge of its operation and limitations;
▪information regarding the qualifications and any specific training required by the operators or maintenance
personnel of the vending machine;
▪in-depth knowledge of intended, unintended and prohibited use;
▪correct use in conditions of safety;
▪carrying out maintenance or repair work correctly and in safety;
▪technical support and spare parts management;
▪decommissioning the vending machine in conditions of safety and in compliance with the regulations in
force to safeguard the health of workers and the environment.
This document assumes that the applicable occupational health and safety regulations will be observed where
the vending machine is to be installed and used.
The person in charge is obliged, in accordance with the regulations in force, to
carefully read the contents of this instruction manual and to ensure that handlers and
maintenance personnel read the parts for which they are responsible.
The instructions, documentation and drawings contained in this manual are of a confidential technical nature
and are strictly the property of Pharmashop24 Srl. Outside of the purposes for which it was produced, any
reproduction, therefore, whether total or in part, of the content and/or format must be carried out with the prior
consent of the manufacturer.

GENERAL INFORMATION 9
2RECIPIENTS
This instruction manual is intended for the installer, the operator, the user and any qualified personnel
authorised to operate and maintain the vending machine.
The machine is intended for commercial use by those who require the use of vending machines to sell their
products. With regards to the aspects of installation, maintenance and resupplying procedures (product
loading/unloading), its use is restricted to qualified persons, in particular who:
▪are physically and mentally fit to carry out work of a particularly technical nature;
▪have been properly instructed in the use and maintenance of the vending machine;
▪have been evaluated by the employer to be suitable for the task in hand;
▪are able to understand the operator manual and safety instructions;
▪have understood the operating procedures established by Pharmashop24 srl.
The term QUALIFIED/SPECIALIST PERSONNEL refers to personnel who, as a result of
their professional training and experience, have been expressly authorised to carry
out installation, operation and maintenance of the vending machine.
3STORING THE INSTRUCTION MANUAL
The instruction manual must be stored with care and must accompany the vending machine in all transfers of
ownership that it may be subject to during its life cycle. It should be handled with care, with clean hands and
not be placed on dirty surfaces. No parts may be removed, torn or arbitrarily altered. The manual should be
kept in an environment protected from moisture and heat, and in the immediate vicinity of the vending machine
to which it refers.
4UPDATING THE INSTRUCTION MANUAL
Pharmashop24 srl is only responsible for the instructions drafted and validated by itself (original instructions);
any translations MUST always be accompanied by the original instructions in order to be able to verify the
correctness of the translation. The manufacturer shall not be liable for translations not approved by the
manufacturer. If, therefore, an error is detected, care should be taken regarding the original language and, if
required, the Pharmashop24 srl technical / sales department should be contacted to make the necessary
changes.
Pharmashop24 srl reserves the right to make changes in design, changes/improvements to the vending machine,
and updates to the instruction manual without prior notice to customers.
However, in the event of any changes to the vending machine installed at the customer’s premises, which have
been agreed on with the manufacturer and which entail the adaptation of one or more chapters in the instruction
manual, the manufacturer shall be responsible for sending the customer the parts of the instruction manual
affected by the change, with a new global revised model thereof. It shall be the responsibility of the customer,
following the instructions that accompany the updated documentation, to replace any invalid parts with the
updated versions in all copies held.

GENERAL INFORMATION 10
5HOW TO READ THE INSTRUCTION MANUAL
The manual is divided into chapters, each of which concerns a specific category of information and, therefore,
addresses operators for whom the relevant competences have been established.
To facilitate understanding of the text, use is made of terms, abbreviations and pictograms, the meaning of
which is given in Section 7.
UNITS OF MEASUREMENT
The International System of Units (SI) is used throughout.
Fundamental quantities
Unit of
measurement
Symbol
Time interval
second
s
Length
metre
m
Mass
kilogram
kg
Thermodynamic temperature
kelvin
K
Amount of substance
mole
mol
Electric current
ampere
A
Luminous intensity
Candela
cd
Temperature
Celsius
°C
Mechanical quantities
Unit of
measurement
Symbol
Conversion
Frequency
hertz
Hz
1 Hz = 1 s-1
Force
newton
N
1 N = 1 kg m s-2
Pressure
pascal
Pa
1 Pa = 1 N m-2
Work, energy, quantity of heat
joule
J
1 J = 1 N m
Power
watt
W
1 W = 1 J s-1
ABBREVIATIONS
Chap. = Chapter
Sec. = Section
Pt. = Part
P. = Page
Fig. = Figure
Tab. = Table

GENERAL INFORMATION 11
6DEFINITIONS
MACHINERY DIRECTIVE 2006/42/EC (Article 2 Definitions)
MANUFACTURER Natural or legal person who designs and/or manufactures the vending machine and is liable
for compliance of the vending machine for the purposes of placing it on the market under its own brand.
PLACEMENT ON THE MARKET First making available, within the Community, in return for payment or free
of charge of the vending machine for distribution or use.
COMMISSIONING First use, in accordance with its intended purpose, within the Community, of the vending
machine covered by the machinery directive.
SAFETY COMPONENT Component
▪intended to perform a safety function,
▪placed on the market separately,
▪the failure and/or malfunction of which endangers the safety of persons, and
▪which is not essential for the purpose for which it was designed, or which can be replaced by other
components for that particular function.
ANNEX I MACHINERY DIRECTIVE 2006/42/EC (p. 1.1.1 Definitions)
HAZARD A potential source of injury or damage to health.
DANGER ZONE Any zone within and/or around machinery in which a person is subject to a risk to their health
or safety.
EXPOSED PERSON Any person who is wholly or partly in a danger zone.
RISK A combination of the probability and the degree of an injury or damage to health that can arise in a
hazardous situation.
GUARD a component of the vending machine used specifically to provide protection by means of a physical
barrier.
PROTECTIVE DEVICE A device (other than a guard) which reduces the risk, either alone or in conjunction
with a guard.
INTENDED USE Use of the vending machine in accordance with the information provided in the instructions
for use.
REASONABLY FORESEEABLE MISUSE Use of vending machine in a way not intended in the instructions for
use, but which may result from readily predictable human behaviour.
RESIDUAL RISKS Risks that remain, despite the protective measures integrated into the design of the vending
machine and despite additional protections and protective measures adopted.
OTHER DEFINITIONS
ROUTINE MAINTENANCE Type of maintenance intervention during the life cycle, designed to:
▪maintain the original integrity of the asset;
▪maintain or restore the efficiency of assets;
▪contain normal wear and tear;
▪guarantee the useful life of the asset;
▪deal with any accidental events.
NON-ROUTINE MAINTENANCE Non-recurring and costly intervention type, compared to the replacement
value of the asset and its annual routine maintenance costs.

GENERAL INFORMATION 12
7PICTOGRAMS
Overview
Pictograms are affixed in areas where they are easily visible and readable by approaching persons, and in such
locations that persons may react promptly in taking the necessary action to avoid the hazard. The standard
requires safety pictograms to be regularly checked and cleaned to ensure good legibility at safe distances. When
products no longer meet the required visibility conditions, they must be replaced.
PICTOGRAMS RELATING TO OPERATOR SKILL LEVEL
SYMBOL
DESCRIPTION
General operative
Mechanical maintenance operative
Electrical maintenance operative
Manufacturer’s technician
PICTOGRAMS RELATING TO VENDING MACHINE STATUS
SYMBOL
VENDING MACHINE STATUS
Machine off: with power supply disconnected.
Machine on: stopped and ready to start (stand-by status) via activation by functional
consent (e.g. product presence), closed moveable protectors with included safety device and
closed fixed protectors.

GENERAL INFORMATION 13
PICTOGRAMS RELATING TO HAZARDS
SYMBOL
DESCRIPTION
General hazard
Electric shock
Crushing of hands
Crushing of feet
Parts in motion

SAFETY 14
1SAFETY
1GENERAL SAFETY WARNINGS
Before operating the vending machine, carefully read the instructions in this manual
and follow the instructions.
The manufacturer has gone to great lengths to design this vending machine to render it as SAFE as possible.
With this in mind, the vending machine is equipped with the protection and safety devices deemed necessary
and provided with the required information for it to be used safely and correctly.
To this end, the following information has been provided for each human-machine interaction, where necessary:
▪minimum required skill level of operator and maintenance operative;
▪vending machine status;
▪residual risks;
▪required or recommended personal protective equipment;
▪prevention of human error;
▪prohibitions/obligations relating to reasonably foreseeable misconduct.
It is essential that the following guidelines be observed with due care:
▪operating the vending machine in automatic mode with protective devices (glass display door) removed is
strictly prohibited, except for special testing manoeuvres that may be required by the maintenance
technician;
▪disabling safety devices installed on the vending machine during normal operation by the customer and the
user is strictly prohibited. Only the operator and maintenance operative have the knowledge and appropriate
training to remove these safety devices in order to carry out their tasks based on their specific level of
intervention;
▪operations with reduced safety, i.e., with the glass display door open, or with the control door (where the
keypad, display, banknote and card reader, and coin acceptor are located) must be carried out in strict
compliance with the instructions provided in the relevant parts of the manual;
▪Following any operations with reduced safety, the status of the machine with active protection must be
restored as soon as possible by closing the glass display door and refitting any components that had been
temporarily removed;
▪cleaning operations must be carried out with the vending machine switched off;
▪no part of the vending machine must be modified for any reason whatsoever; the manufacturer shall not
be liable for any consequences in the event of a malfunction due to failure to comply with the above. Any
modifications should be addressed directly to the manufacturer.
▪Position the vending machine in accordance with the manufacturer’s drawings. No liability will be accepted
in the event the above is not observed;
▪avoid wearing clothes containing handholds, ties or other loose clothing that may become entangled in parts
of the vending machine. Avoid wearing large rings or bracelets that may snag hands on parts of the vending
machine, and use protective clothing when loading/unloading products and carrying out maintenance
procedures;
The manufacturer is relieved of any liability for injury caused by the vending machine to persons, animals or
damage to property in the case of:
▪use of the vending machine by untrained personnel;
▪improper use of the vending machine;
▪faulty power supplies;
▪missed scheduled maintenance;
▪unauthorised modifications or interventions;

SAFETY 15
▪use of non-original or non-model-specific spare parts;
▪complete or partial non-compliance with instructions;
▪use inconsistent with that of specific national regulations;
▪disaster or exceptional occurrences.
General requirements
Moving parts must always be used in accordance with the instructions provided by Pharmashop24 GmbH, as
stated in this manual, which must always be available to the user at the workplace.
All safety equipment placed on moving parts to prevent accidents and ensure safety cannot be modified or
removed, and must be adequately safeguarded.
The operator and maintenance operative must immediately inform the employer or their direct superior of any
defects or faults detected on any moving parts.
Checks and inspections
Inspection must be carried out by an experienced person; it must be of a visual and functional nature in order
to guarantee the safety of the vending machine.
This will include:
▪inspection of all load-bearing structures, which must not show any cracks, breaks, damage, deformation,
corrosion, wear or alteration with respect to any original characteristics;
▪inspection of all mechanical parts: product shelving, pushers and their gearing mechanisms;
▪inspection of all the safety devices installed on the vending machine: outer casing and glass display door;
▪Inspection of all connections containing securing pins and screws and of the moving parts of the pushers,
glass display door, interfaces, product collection compartment, safety hinges and control door;
▪operational check of the vending machine;
▪check regarding the status of the vending machine.
The results of this check must be recorded on the form annexed to this manual.
If the technician in charge of the inspection detects any hazardous faults, they must
▪immediately inform Pharmashop24 srl.
▪place the vending machine out of service and carry out the necessary inspections and/or repairs.
If any faults are detected, they must be rectified prior to the vending machine being
put back into service. The specialist carrying out the inspection must record that the
repairs have been carried out on a repair sheet, thus approving that vending machine
may be used once more.
Check that no objects are left between the moving parts following any maintenance work.
If worn or defective parts are not replaced in an adequate time frame, Pharmashop24 srl shall accept no liability
for any accidental damage that may result.
In order to ensure the highest degree of safety of the vending machine, the following are PROHIBITED:
▪tampering with any part of the vending machine;
▪leaving moving parts unprotected;
▪using an operational vending machine but one that is not fully functioning;
▪modifying the vending machine to change its originally intended use without the express prior permission
of the manufacturer or without accepting full liability as stated by Machinery Directive 2006/42/EC.
2INTENDED USE
The vending machines produced by PharmaShop24 Srl allow operators to sell products outside their shops, even
when the shop is closed, guaranteeing, primarily, a sales service 24 hours a day.
This is a useful addition for those who wish to integrate an automated warehouse with traditional vending, and
for those who have limited window space.

SAFETY 16
Once the vending machine has been installed in a suitable location in accordance with the instructions in the
manual by authorised Pharmashop24 srl (installer) personnel, and also taking into account the requirements of
the purchaser, three fundamental roles are identified who may interface with the vending machine: the USER,
the MAINTENANCE OPERATIVE and the OPERATOR.
The USER is the end customer who purchases and collects the products displayed on the product shelves, or
shown on the LCD screen, using a selection menu and interacts with devices positioned at a height of
approximately 1.5m from the base of the machine according to the principles of ergonomic design (backlit
keypad, LCD display, touchscreen, card reader, banknote reader, receipt printer and coin acceptor).
Once the desired product has been selected and payment has been made, the purchased item will be deposited
in the product collection compartment, which will be unlocked using an electromagnetic mechanism and can be
opened outwards without the USER coming into contact with the parts inside the display window during
collection. The product collection compartment rotates with its hollow outwards and simultaneously obstructs
any attempt to access the inner part of the vending machine with its inner wall.
The glass display door and the control door can only be opened using special access keys, which are supplied
by Pharmashop24 srl only to experienced personnel, i.e., the OPERATOR and MAINTENANCE OPERATIVE.
The glass display door is made from shatter-proof glass, whereas the outer casing is made of cataphoresis-
treated steel sheets. By virtue of its weight and proper installation by means of suitable fastening devices, the
vending machine is stable enough to prevent it from tipping over and poses no risk to the USER, who has limited
access regarding its operation, even considering any improper use.
The OPERATOR is the person responsible for replacing the products to be sold and collecting the coins and
banknotes that accumulate in the machine, which are inserted by the USER via a banknote reader and coin
acceptor. They are also responsible for replacing the paper used by the printer to issue receipts.
The OPERATOR has greater degree of access than the USER as they are able to operate the vending machine
even with the glass display door and control door open in carrying out their activities. They must have a set of
keys to open the doors, an adequate knowledge in handling the product shelves and their pushers, and
managing the interactive menu (via keypad and display) to deactivate or reactivate vending mode once the
operation is complete.
They must carry out all operations wearing suitable clothing that will not become entangled in the moving or
sharp parts inside the glass display door or the control door, including protective gloves and clothing, and safety
footwear at all times. Work must always be carried out in safety and care must be taken that unauthorised
persons in the vicinity do not impede such activities.
The MAINTENANCE OPERATIVE has an even more extensive level of access than does the OPERATOR. Not only
can they work with the doors open to access the product shelves, but they also include the required training to
work on the mechanisms and drives in the vending machine, as well as change, test, repair and clean the
refrigeration system incorporated in the vending machine, and the electrical system.
The MAINTENANCE OPERATIVE are persons who have the most extensive knowledge of the vending machine
and must work wearing suitable PPE (safety footwear, protective gloves, protective goggles, filter masks, if
required, and protective clothing) and also ensure that all safety parameters are met at all times.
In conclusion, the vending machine must be used for its sole purpose of displaying and vending products, hence
the need for replacement of items, removal of cash and maintenance.
The maintenance operative and operator must be in possession of PEI, PES or PAV
certificates, depending on the specific work that is to be carried out with reference to
CEI 11-27 and art. 82 of Leg. Decree 81/08.
3PRECAUTIONS FOR USE
The vending machine must not be used:
▪for uses other than those specified by the manufacturer or not specifically mentioned in this manual;
▪in explosive, corrosive or atmospheres with a high concentration of dust or oily substances in suspension in
the air;
▪in an atmosphere with a fire risk;
▪exposed directly to the elements if not fitted with suitable protection and/or coverings designed by the
manufacturer;

SAFETY 17
▪with the glass display door, or control door, open (OPERATOR) in adverse weather conditions (rain, snow,
thunderstorms), or in the hours immediately following the above until the external surfaces are fully dry;
▪in the event of a fault in the electrical system;
▪in the event of a fault in the refrigeration system;
▪in the event of any defects on the outer casing;
▪in the event of any faults in the pusher motor or in the product shelves.
The use of products/materials other than those specified by the manufacturer, which
may provoke damage to the vending machine or a hazardous situation for the
operator and/or persons in the vicinity of the vending machine, is considered to be
incorrect and improper.
4TECHNICAL SUPPORT INFORMATION
The automatic vending machine is covered by a warranty as set out in the general terms and conditions of sale.
If, during the period of validity, faulty operation or failure of parts of the vending machine, which are covered
by the warranty, occur, the manufacturer (or their authorised dealer) shall repair or replace said faulty parts
after the vending machine has been inspected.
Please note that any modifications carried out by the user without the express prior written authorisation of the
manufacturer will render the warranty null and void and relieve the manufacturer from any liability for damage
caused by a defective product.
This is particularly valid when such modifications are made to safety devices that degrade their effectiveness.
The same observations apply when using non-original spare parts or parts other than those explicitly designated
by the manufacturer as ‘safety devices’.
We therefore advise our customers to contact our Support Service before carrying out any such work on the
vending machine.
Any defects that are clearly and visibly present at the time of delivery of the product
(cosmetic defects on visible parts, breaks, dents, operational defects, missing parts,
etc.). must be reported immediately to the company.
The manufacturer shall not be held liable for defects that are not reported by the
customer at the time of delivery.
5DANGER ZONES
The outside of the vending machine contains no danger zones, as there are no hazards regarding harmful
emissions. It has an acoustic impact of less than 80 dB(A), there are no significant vibrations and there are no
moving parts other than those in the product collection compartment, which opens outwards following a request
by the USER after payment and dispensing of the product.
The moving parts are all contained within the machine, which is protected by a glass display door and a control
door. These include adjustable product shelves, pushers and the various drives and gears for the card and
banknote reader and the coin acceptor.
Only the OPERATOR and MAINTENANCE OPERATIVE have access to these zones, as well as to the refrigeration
system zone where the pressurised distribution networks, fan, compressor and condenser, as well as the
liquefied refrigerant gases, are located.

SAFETY 18
6SIGNAGE
The signs to be installed in the vicinity of the vending machine and its working area are as follows:
PICTOGRAMS RELATING TO HAZARDS
SYMBOL
DESCRIPTION
Notes
Hand hazard
With reference to the internal parts of the vending
machine during maintenance and product loading.
Low temperature
With reference to maintenance of the refrigeration
system incorporated in the vending machine and
refrigerant liquids circulating within.
Magnetic field
Electromagnetic emission values within the limits
specified in the current regulations.
Electric shock
Connection to the power socket is protected by a
padlocked electrical safety box in the case of outdoor
installation. Only authorised personnel are allowed access
following installation of the vending machine. Sign
reserved for the maintenance operative, who is the only
person who may come into contact with items of an
electrical nature.
Parts in motion
All moving parts are located within the vending machine
and are inaccessible to the user.
Irritants
With reference to maintenance of the refrigeration
system, which contains liquefied gases required for the
operation of the refrigerator.
Harmful to the environment
With reference to the refrigerant gas contained in the
refrigeration system.

SAFETY 19
PICTOGRAMS RELATING TO PROHIBITION
SYMBOL
DESCRIPTION
Notes
Do not remove protections
Prohibition of opening the glass display door when the
machine is in operation.
This door must remain closed
Prohibition of opening the glass display door when the
machine is in operation.
PICTOGRAMS RELATING TO OBLIGATION
SYMBOL
DESCRIPTION
Notes
Use protective clothing
During operator and maintenance operative activities.
Use protective eyewear
During maintenance of the refrigeration system.
Use protective gloves
During operator and maintenance operative activities.
Using protective mask
During maintenance of the refrigeration system.
Use safety footwear
During operator and maintenance operative activities.

SAFETY 20
7RESIDUAL RISKS
Care must taken regarding the following residual risks, which are present when the vending machine is being
serviced and which cannot be eliminated.
CAUTION: HAZARDOUS MOTION
No persons, other than the maintenance operative, should be in the vicinity of the vending
machine when the glass display door is open. If third parties are present, stop them
immediately and force them to leave.
CAUTION: ELECTRICAL RISK REGARDING LIVE PARTS
Work on the electrical part of the vending machine must only be carried out by competent
personnel (maintenance operative), with the power cut, except for work requiring the vending
machine to be powered for adjustments or special inspections. Depending on the work to be
carried out, the person responsible for the task must be in possession of PEI, PES or PAV
certificate, as indicated in CEI 11-27.
CAUTION: CHEMICALS
Operators must follow the handling instructions provided on the refrigerant gas safety data
sheets used in the refrigeration system circuit and use suitable personal protective equipment.
CAUTION: HARMFUL TO THE ENVIRONMENT
The maintenance operative must take care when handling the F-GAS present in the
refrigeration system circuit and be aware of the damage that may be caused to the
environment by following the instructions on the relevant safety data sheets.
CAUTION: FLAMMABLE
The maintenance operative must take care when handling the F-GAS present in the
refrigeration system circuit and be aware of the potential risks related to the flammability of
the product.
CAUTION: COMPRESSED GASES
The maintenance operative must take care when handling the F-GAS present in the
refrigeration system circuit and be aware of the potential risks resulting from the high pressure
to which they are subject.