Crane Voce Media User manual

Part Number: PR15302000 Issue: B - Aug 2015
Technical Manual

II VOCE Media
EC Declaraon of Conformity
We Crane Merchandising Systems (UK),
Of Pipsmore Park, Bumpers Farm Industrial Estate, Chippenham, Wiltshire, UK,
SN14 6NQ
Declare that:
Type of Equipment: Beverage Vending Machine
Model Name: VOCE Media
Has been designed and manufactured to comply with all essenal requirements of the
following Regulaons/Direcves:
73/23/EEC  93/68/EEC The Low Voltage Direcve
2006/95/EEC and its amending direcves
89/336/EEC  91/263/EEC The Electromagnec Compability Direcve
92/31/EEC  93/68/EEC  and its amending direcves
2004/108/EEC
REG. (EC) 1935/2004 on materials and arcles intended to come into contact with food
REG. (EC) 1895/2005 on the restricon of use of certain epoxy derivaves in materials
and arcles intended to come into contact with food.
DIR. 2002/72 EC relang to plasc materials and arcles intended to come into
contact with foodstus.
Tests have been performed by accredited cercaon bodies in accordance to the
following specicaons:
Low Voltage Direcve: EN 60335-1: 2002 + A1+ A11, EN 60335-2-75: 2004+ A1
EN ISO 11201 + EN ISO 3744
EMC Direcve: EN 55014-1:2000+A1+A2, EN 55014-2:1997+A1,
EN 61000-3-2: 2000+A2, EN 61000-3-3:1995+A1+A2,EN 61000-4-4,
EN 61000-4-5, EN 61000-4-6, EN 61000-4-11, EN 61000-4-2,
EN 50366:2003 +A1
HMM: Contribuon of heavy metal migrants from dierent parts of the circuits of
machine under in use condions according to EU direcves and guidelines.
With regard to hygiene for foodstus in locaon, the operator must comply with
852/2004/EEC which lays out the general and specic hygiene rules to ensure a high level
of consumer protecon with regard to food safety.
Date: 03 January 2015
Legal Representave
Signature:

Technical Manual III
Introducon / Important Informaon
A FRESH APPOACH TO VENDING
The following Symbol is used throughout this Manual:
Safety First! Take care, risk of personal injury.
Crane Merchandising Systems accepts no responsibility for damage caused to the
equipment through misinterpretaon or misuse of the informaon contained in this
manual.
© Copyright 2012 Crane Merchandising Systems
Introducon
This manual provides you with guidance on the installaon, daily operaon and basic
maintenance of your VOCE Media freestanding vending machine. Crane Merchandising
Systems always recommend that a trained technician service its equipment.
Crane Merchandising Systems is commied to connuous product improvement. This
means that the informaon within this document, although correct at me of publicaon,
is for guidance only and may be subject to change without prior noce.
Important Safeguards
Always follow these basic safety precauons when operang or maintaining your
machine:
1. Ensure that you and anyone who operates or maintains your machine has this
manual available for quick and easy reference, read all instrucons carefully before
commencing work.
2. Beware of Electricity Certain maintenance operaons require your machine to
remain connected and switched on. Only trained personnel should carry out these
rounes, and independently of all other operaons. Observaon of safe working
pracces in accordance with current regulaons is necessary at all mes.
Important! Unless otherwise specied, always disconnect your machine from the
electrical supply before commencing work.
3. Servicing the Heater Tank/Espresso pressurised water system.
Important! Water in this machine can exceed 99°C/210°F. Water at this
temperature can cause severe injury. Espresso machines may be ed with a
pressurised water system, under no circumstance should this be dismantled other
than by a full trained engineer.
4. Do not operate your machine if any part is damaged unl a service technician has
carried out necessary repairs and ensured that it is safe.
5. Beware of moving components when servicing the machine.
6. Allow your machine to cool before handling or moving.
7. Never immerse your machine in water or any other liquid and never clean it with a
water jet.
8. In machines ed with carbonator units the CO2 bole is lled with gas at up to
800psi and MUST be secured in an upright posion. In the event of a leak, venlate
the area in the vicinity

IV VOCE Media
Introducon / Important Informaon
9. Ensure that you are familiar and adhere to the most recent Health and Safety at
Work and Electricity at Work Regulaons.
Important! This machine is not intended for use by persons (including children
and the inrm) with reduced physical, sensory or metal capabilies, or lack of
experience and knowledge, unless they have been given supervision or instrucon
concerning use of the appliance by a person responsible for their safety. Children
should be supervised to ensure that they do not play with the machine.
Your VOCE Media machine is for indoor use only and because it is a beverage
machine, should be placed in a clean and hygienic area.

Technical Manual V
Table of Contents
A FRESH APPOACH TO VENDING
Table of Contents
Secon 1 - Machine Specicaon ...........................................................................1
1.1 Specicaons .......................................................................................1
1.2 Water Filter ..........................................................................................1
1.3 External Features .................................................................................2
1.4 Internal Features ..................................................................................3
Secon 2 - Installaon .............................................................................................5
2.1 Installing your Machine .......................................................................5
2.2 Connecng the Water Supply ..............................................................5
2.3 Connecng the Electrical Supply .........................................................6
2.4 Installaon Procedure ..........................................................................6
2.5 Seng Up the Carbonator Unit (If Applicable) ...................................9
2.6 Warranty Card ................................................................................... 10
Secon 3 - How To Vend A Drink ......................................................................... 11
3.1 Selecng A Drink ............................................................................... 11
3.2 Adding Milk (Lightener)/Sugar ......................................................... 13
3.3 Vending A Drink ................................................................................ 14
3.4 Selecng A Drink Using Number Choice .......................................... 15
3.5 Selecng A Jug or Free Vend With Keyless Transions.................... 15
Secon 4 - Programming Mode ........................................................................... 17
4.1 Program Entry ................................................................................... 17
4.2 Navigang through the Menu Display ............................................. 17
4.3 Accessing the Programming Mode .................................................. 18
4.4 Entering or Updang Parameters .................................................... 18
Secon 5 - Engineer’s Program ............................................................................ 21
5.1 Menu Structure Overview ................................................................ 21
5.2 Main Menu ........................................................................................ 25
5.3 Data Recall ......................................................................................... 25
5.4 Diagnoscs ........................................................................................ 28
5.5 Test .................................................................................................... 29
5.6 Price ................................................................................................... 34
5.7 Product Conguraon ....................................................................... 36
5.8 Menu Setup ....................................................................................... 46

VI VOCE Media
Table of Contents
5.9 Free Vend .......................................................................................... 47
5.10 Money .............................................................................................. 48
5.11 System Sengs ............................................................................... 52
5.12 Security Codes ................................................................................. 58
5.13 Timed Events ................................................................................... 59
5.14 Telemetry ......................................................................................... 61
5.15 Leave Service Applicaon ............................................................... 61
Secon 6—Service Keypad Funcons .................................................................. 63
Secon 7 - Technical Informaon ........................................................................ 67
7.1 Water Services .................................................................................. 67
7.2 Hot Water System ............................................................................. 67
7.3 Ingredient Dispense .......................................................................... 67
7.4 Mixing System ................................................................................... 68
7.5 Moving Dispense Head ..................................................................... 68
7.6 Cup Dispense Unit ............................................................................. 68
7.7 Waste Level Probes ........................................................................... 69
7.8 CoEx Brewer (If Applicable) .............................................................. 69
7.9 Oltre Brewer (If Applicable) .............................................................. 69
7.10 Power Supply ................................................................................... 70
7.11 Mains (Voltage) Filter ..................................................................... 71
7.12 Coin Mechanism Transformer (Oponal Extra) ............................. 71
7.13 Coin and Card/Key Systems ............................................................ 71
7.14 Coin Mechanism .............................................................................. 71
7.15 Card/Key System ............................................................................. 71
Secon 8 - B2C System ......................................................................................... 73
8.1 Vend Sequence .................................................................................. 73
8.2 System Overview ............................................................................... 73
Secon 9 - Dispense Pipe Lengths ....................................................................... 77
9.1 To Replace Pipes ............................................................................... 77
Secon 10 - Diagnoscs and Maintenance Procedures ...................................... 79
10.1 Diagnoscs ...................................................................................... 79
10.2 Hot Water Tank De-Scale Procedure .............................................. 85
10.3 Brewer Maintenance - Oltre Brewer .............................................. 86
10.4 System Drain Down - B2C Machines Only ...................................... 87
10.5 CoEx Brewer/Bean Grinder Maintenance - B2C Machines ........... 89

Technical Manual VII
Table of Contents
A FRESH APPOACH TO VENDING
Secon 11 - Electrical/Electronics Informaon ................................................... 95
11.1 LCD Screen - ATM Keypad .............................................................. 95
11.2 Control Board................................................................................... 96
11.3 Control Board Connecon 1 ........................................................... 97
11.4 Input / Output Board ...................................................................... 92
11.5 Input Circuit 1 .................................................................................. 99
11.6 Input Circuit 2 .................................................................................100
11.7 Output Circuit 1 ..............................................................................101
11.8 Output Circuit 2 ..............................................................................102
11.9 Power Circuit - Instant and Freshbrew Machines ........................103
11.10 Power Circuit - B2C Machines .....................................................104
11.11 Heater Circuit ...............................................................................105

VIII VOCE Media

Technical Manual 1
Secon 1 - Machine Specicaons
A FRESH APPOACH TO VENDING
Secon 1 - Machine Specicaons
1.1 Specicaons
General
Height . . . . . . . . . .1830mm (72”)
Width . . . . . . . . . . .700mm (27.55”)
Depth . . . . . . . . . . .785mm (30.90”)
Weight . . . . . . . . . .184kg (406 lbs)
Cup Capacity (UK)
Cup Capacity (US)
*Approximate and are for guidance only.
Electrical Services
Voltage . . . . . . . . ..UK & EU 220 - 240 Volts US 110 - 130 Volts
AC Current . . . . …13 Amp Fused
Frequency . . . . . . ..50 Hz US 60 Hz
Water Services
Pressure . . . . . . . .200 Kpa (2 Bar - 29 PSI) - 600 Kpa (6 Bar - 87 PSI)
Stopcock . . . . . . . 15 mm BSP from rising main
All weights and dimensions are approximate and are for guidance only.
1.2 Water Filter
If your VOCE Media machine is ed with a CoEx® B2C brewer, then it must be connected
to the water supply via a scale inhibing water lter. Crane Merchandising Systems rec-
ommend and supply the Brita AquaQuell, and Cuno range of water lters.
Cup Type Cup Capacity *
150ml plasc squat 7oz plasc squat 800
150ml plasc tall 7oz plasc tall 750
150ml paper tall 7oz paper tall 665
180ml plasc 9oz plasc 650
180ml paper 9oz paper 575
250ml paper 12oz paper 400
Cup Type Cup Capacity *
12oz SVS 450
12oz SMR 325
16oz SVS 275
16oz SMR 250
30020oz SMR

2VOCE Media
Secon 1 - Machine Specicaons
1.3 External Features
Key:
1Door 7Adjustable Foot
2LCD-screen 8Free/Jug vend key
3Door lock 9Coin entry
4Cup staon 10 Cup stand
5SureVend™ Sensor 11 Coin return cup
6Drip tray