Crane Voce Media User manual

Part Number: PR15302000 Issue: B - Aug 2015
Technical Manual

II VOCE Media
EC Declaraon of Conformity
We Crane Merchandising Systems (UK),
Of Pipsmore Park, Bumpers Farm Industrial Estate, Chippenham, Wiltshire, UK,
SN14 6NQ
Declare that:
Type of Equipment: Beverage Vending Machine
Model Name: VOCE Media
Has been designed and manufactured to comply with all essenal requirements of the
following Regulaons/Direcves:
73/23/EEC  93/68/EEC The Low Voltage Direcve
2006/95/EEC and its amending direcves
89/336/EEC  91/263/EEC The Electromagnec Compability Direcve
92/31/EEC  93/68/EEC  and its amending direcves
2004/108/EEC
REG. (EC) 1935/2004 on materials and arcles intended to come into contact with food
REG. (EC) 1895/2005 on the restricon of use of certain epoxy derivaves in materials
and arcles intended to come into contact with food.
DIR. 2002/72 EC relang to plasc materials and arcles intended to come into
contact with foodstus.
Tests have been performed by accredited cercaon bodies in accordance to the
following specicaons:
Low Voltage Direcve: EN 60335-1: 2002 + A1+ A11, EN 60335-2-75: 2004+ A1
EN ISO 11201 + EN ISO 3744
EMC Direcve: EN 55014-1:2000+A1+A2, EN 55014-2:1997+A1,
EN 61000-3-2: 2000+A2, EN 61000-3-3:1995+A1+A2,EN 61000-4-4,
EN 61000-4-5, EN 61000-4-6, EN 61000-4-11, EN 61000-4-2,
EN 50366:2003 +A1
HMM: Contribuon of heavy metal migrants from dierent parts of the circuits of
machine under in use condions according to EU direcves and guidelines.
With regard to hygiene for foodstus in locaon, the operator must comply with
852/2004/EEC which lays out the general and specic hygiene rules to ensure a high level
of consumer protecon with regard to food safety.
Date: 03 January 2015
Legal Representave
Signature:

Technical Manual III
Introducon / Important Informaon
A FRESH APPOACH TO VENDING
The following Symbol is used throughout this Manual:
Safety First! Take care, risk of personal injury.
Crane Merchandising Systems accepts no responsibility for damage caused to the
equipment through misinterpretaon or misuse of the informaon contained in this
manual.
© Copyright 2012 Crane Merchandising Systems
Introducon
This manual provides you with guidance on the installaon, daily operaon and basic
maintenance of your VOCE Media freestanding vending machine. Crane Merchandising
Systems always recommend that a trained technician service its equipment.
Crane Merchandising Systems is commied to connuous product improvement. This
means that the informaon within this document, although correct at me of publicaon,
is for guidance only and may be subject to change without prior noce.
Important Safeguards
Always follow these basic safety precauons when operang or maintaining your
machine:
1. Ensure that you and anyone who operates or maintains your machine has this
manual available for quick and easy reference, read all instrucons carefully before
commencing work.
2. Beware of Electricity Certain maintenance operaons require your machine to
remain connected and switched on. Only trained personnel should carry out these
rounes, and independently of all other operaons. Observaon of safe working
pracces in accordance with current regulaons is necessary at all mes.
Important! Unless otherwise specied, always disconnect your machine from the
electrical supply before commencing work.
3. Servicing the Heater Tank/Espresso pressurised water system.
Important! Water in this machine can exceed 99°C/210°F. Water at this
temperature can cause severe injury. Espresso machines may be ed with a
pressurised water system, under no circumstance should this be dismantled other
than by a full trained engineer.
4. Do not operate your machine if any part is damaged unl a service technician has
carried out necessary repairs and ensured that it is safe.
5. Beware of moving components when servicing the machine.
6. Allow your machine to cool before handling or moving.
7. Never immerse your machine in water or any other liquid and never clean it with a
water jet.
8. In machines ed with carbonator units the CO2 bole is lled with gas at up to
800psi and MUST be secured in an upright posion. In the event of a leak, venlate
the area in the vicinity

IV VOCE Media
Introducon / Important Informaon
9. Ensure that you are familiar and adhere to the most recent Health and Safety at
Work and Electricity at Work Regulaons.
Important! This machine is not intended for use by persons (including children
and the inrm) with reduced physical, sensory or metal capabilies, or lack of
experience and knowledge, unless they have been given supervision or instrucon
concerning use of the appliance by a person responsible for their safety. Children
should be supervised to ensure that they do not play with the machine.
Your VOCE Media machine is for indoor use only and because it is a beverage
machine, should be placed in a clean and hygienic area.

Technical Manual V
Table of Contents
A FRESH APPOACH TO VENDING
Table of Contents
Secon 1 - Machine Specicaon ...........................................................................1
1.1 Specicaons .......................................................................................1
1.2 Water Filter ..........................................................................................1
1.3 External Features .................................................................................2
1.4 Internal Features ..................................................................................3
Secon 2 - Installaon .............................................................................................5
2.1 Installing your Machine .......................................................................5
2.2 Connecng the Water Supply ..............................................................5
2.3 Connecng the Electrical Supply .........................................................6
2.4 Installaon Procedure ..........................................................................6
2.5 Seng Up the Carbonator Unit (If Applicable) ...................................9
2.6 Warranty Card ................................................................................... 10
Secon 3 - How To Vend A Drink ......................................................................... 11
3.1 Selecng A Drink ............................................................................... 11
3.2 Adding Milk (Lightener)/Sugar ......................................................... 13
3.3 Vending A Drink ................................................................................ 14
3.4 Selecng A Drink Using Number Choice .......................................... 15
3.5 Selecng A Jug or Free Vend With Keyless Transions.................... 15
Secon 4 - Programming Mode ........................................................................... 17
4.1 Program Entry ................................................................................... 17
4.2 Navigang through the Menu Display ............................................. 17
4.3 Accessing the Programming Mode .................................................. 18
4.4 Entering or Updang Parameters .................................................... 18
Secon 5 - Engineer’s Program ............................................................................ 21
5.1 Menu Structure Overview ................................................................ 21
5.2 Main Menu ........................................................................................ 25
5.3 Data Recall ......................................................................................... 25
5.4 Diagnoscs ........................................................................................ 28
5.5 Test .................................................................................................... 29
5.6 Price ................................................................................................... 34
5.7 Product Conguraon ....................................................................... 36
5.8 Menu Setup ....................................................................................... 46

VI VOCE Media
Table of Contents
5.9 Free Vend .......................................................................................... 47
5.10 Money .............................................................................................. 48
5.11 System Sengs ............................................................................... 52
5.12 Security Codes ................................................................................. 58
5.13 Timed Events ................................................................................... 59
5.14 Telemetry ......................................................................................... 61
5.15 Leave Service Applicaon ............................................................... 61
Secon 6—Service Keypad Funcons .................................................................. 63
Secon 7 - Technical Informaon ........................................................................ 67
7.1 Water Services .................................................................................. 67
7.2 Hot Water System ............................................................................. 67
7.3 Ingredient Dispense .......................................................................... 67
7.4 Mixing System ................................................................................... 68
7.5 Moving Dispense Head ..................................................................... 68
7.6 Cup Dispense Unit ............................................................................. 68
7.7 Waste Level Probes ........................................................................... 69
7.8 CoEx Brewer (If Applicable) .............................................................. 69
7.9 Oltre Brewer (If Applicable) .............................................................. 69
7.10 Power Supply ................................................................................... 70
7.11 Mains (Voltage) Filter ..................................................................... 71
7.12 Coin Mechanism Transformer (Oponal Extra) ............................. 71
7.13 Coin and Card/Key Systems ............................................................ 71
7.14 Coin Mechanism .............................................................................. 71
7.15 Card/Key System ............................................................................. 71
Secon 8 - B2C System ......................................................................................... 73
8.1 Vend Sequence .................................................................................. 73
8.2 System Overview ............................................................................... 73
Secon 9 - Dispense Pipe Lengths ....................................................................... 77
9.1 To Replace Pipes ............................................................................... 77
Secon 10 - Diagnoscs and Maintenance Procedures ...................................... 79
10.1 Diagnoscs ...................................................................................... 79
10.2 Hot Water Tank De-Scale Procedure .............................................. 85
10.3 Brewer Maintenance - Oltre Brewer .............................................. 86
10.4 System Drain Down - B2C Machines Only ...................................... 87
10.5 CoEx Brewer/Bean Grinder Maintenance - B2C Machines ........... 89

Technical Manual VII
Table of Contents
A FRESH APPOACH TO VENDING
Secon 11 - Electrical/Electronics Informaon ................................................... 95
11.1 LCD Screen - ATM Keypad .............................................................. 95
11.2 Control Board................................................................................... 96
11.3 Control Board Connecon 1 ........................................................... 97
11.4 Input / Output Board ...................................................................... 92
11.5 Input Circuit 1 .................................................................................. 99
11.6 Input Circuit 2 .................................................................................100
11.7 Output Circuit 1 ..............................................................................101
11.8 Output Circuit 2 ..............................................................................102
11.9 Power Circuit - Instant and Freshbrew Machines ........................103
11.10 Power Circuit - B2C Machines .....................................................104
11.11 Heater Circuit ...............................................................................105

VIII VOCE Media

Technical Manual 1
Secon 1 - Machine Specicaons
A FRESH APPOACH TO VENDING
Secon 1 - Machine Specicaons
1.1 Specicaons
General
Height . . . . . . . . . .1830mm (72”)
Width . . . . . . . . . . .700mm (27.55”)
Depth . . . . . . . . . . .785mm (30.90”)
Weight . . . . . . . . . .184kg (406 lbs)
Cup Capacity (UK)
Cup Capacity (US)
*Approximate and are for guidance only.
Electrical Services
Voltage . . . . . . . . ..UK & EU 220 - 240 Volts US 110 - 130 Volts
AC Current . . . . …13 Amp Fused
Frequency . . . . . . ..50 Hz US 60 Hz
Water Services
Pressure . . . . . . . .200 Kpa (2 Bar - 29 PSI) - 600 Kpa (6 Bar - 87 PSI)
Stopcock . . . . . . . 15 mm BSP from rising main
All weights and dimensions are approximate and are for guidance only.
1.2 Water Filter
If your VOCE Media machine is ed with a CoEx® B2C brewer, then it must be connected
to the water supply via a scale inhibing water lter. Crane Merchandising Systems rec-
ommend and supply the Brita AquaQuell, and Cuno range of water lters.
Cup Type Cup Capacity *
150ml plasc squat 7oz plasc squat 800
150ml plasc tall 7oz plasc tall 750
150ml paper tall 7oz paper tall 665
180ml plasc 9oz plasc 650
180ml paper 9oz paper 575
250ml paper 12oz paper 400
Cup Type Cup Capacity *
12oz SVS 450
12oz SMR 325
16oz SVS 275
16oz SMR 250
30020oz SMR

2VOCE Media
Secon 1 - Machine Specicaons
1.3 External Features
Key:
1Door 7Adjustable Foot
2LCD-screen 8Free/Jug vend key
3Door lock 9Coin entry
4Cup staon 10 Cup stand
5SureVend™ Sensor 11 Coin return cup
6Drip tray

Technical Manual 3
Secon 1 - Machine Specicaons
A FRESH APPOACH TO VENDING
1.4 Internal Features
Key:
1Main Switch 10 Kick Plate
2Service keypad 11 Waste Bucket (liquids)
3Cup Turret 12 Waste Bucket (solids)
4Cup Dispense Unit 13 Dispense Head
5Door Locking Mechanism 14 CoEx® Brewer
6Cup Catcher 15 Oltre Brewer
7SurevendTM Sensor 16 Mixer, Whipper System
8Drip Tray 17 Ingredient Canisters
9Drip Catcher

4VOCE Media
Secon 1 - Machine Specicaons

Technical Manual 5
Secon 2 - Installaon
A FRESH APPOACH TO VENDING
Secon 2 - Installaon
Important! It is essenal that the personnel responsible for installing and
servicing your machine, understand the following:
1. The installaon and commissioning of your machine should only be carried out by a
trained and authorised service technician.
2. All water and electrical services must be correctly and safely connected.
3. All covers must be replaced correctly and securely and your machine le in a safe
condion.
2.1 Installing your Machine
1. Your machine is only suitable for indoor use, we recommend that it be situated in
an area with an ambient temperature not below 10º C and not exceeding 30º C.
Your machine should be located near the appropriate water and electrical services,
refer to Secon 1.1 Specicaons.
2. Prior to placing your machine in its nal locaon, ensure that there is sucient
access space available via passageways, stairs, lis, etc.
3. To ensure adequate venlaon, 100 - 150 mm (4 - 6 inches) clearance must be
allowed between the back of the cabinet and the wall.
4. Open the door using the key provided. Remove transit packing and installaon kit.
Check for visual signs of damage which may have occurred during transit. If your
machine is damaged or any parts are missing, you must contact the supplier
immediately.
5. Level your machine in both the front-to-back and side-to-side planes by adjusng
the feet. Ensure that the door opens and closes easily and the lock operates
correctly.
2.2 Connecng the Water Supply
1. Your machine should be situated within 1 metre of a drinking water supply from a
rising main, terminang with a W.R.C. approved 15mm compression stop-tap.
N.B. The water supply should comply with both the Statutory Instrument
No.1147 - “Water, England and Wales” and The Water Supply (Water Quality)
Regulaons 1989. Water pressure at the stop-tap must be within the limits 2 - 6 Bar
(200 Kpa - 600 Kpa).
2. Freshbrew & B2C Machines: VOCE Media machines ed with a paperless
freshbrew brewer or CoEx® brewer must be connected to the water supply via a
water lter. This lter must be of food grade quality and able to remove temporary
hardness (scale), heavy metals (lead, copper, iron, cadmium), chlorine and any
organic pollutant’s/discolouraon .
Warning! If your Freshbrew or B2C machine is connected to a water supply and
used without a water lter as specied above, your warranty will be void.

6VOCE Media
Secon 2 - Installaon
3. Connect the exi-hose supplied with your machine to the stopcock. Flush the
water supply before connecng the machine.
N.B. When connecng your machine to a water supply always use a new exi-
hose. Never re-use an exisng hose.
4. Connect the hose to the inlet located on the rear of your machine. Ensure that the
seal is correctly ed. Ensure that all water supply ngs are ght.
5. Turn on the water supply at the stop tap and check for leaks.
2.3 Connecng the Electrical Supply
Safety First!
The electrical safety of this appliance can only be guaranteed if it is correctly earthed. The
manufacturer declines all liability for damage resulng from a system which has not been
earthed. On no account should it be earthed only to the water supply pipe.
The appliance must be connected to a mains supply with a capacity appropriate for the
applicaon and in compliance with Naonal and local regulaons on electrical safety.
Important: If any internal fuses become damaged or fail in any way they must be
replaced by the correct fuse available from the manufacturer quong the informaon
wrien on the label adjacent to the relevant fuse-holder.
Important: If the mains lead becomes damaged in any way it must be replaced by a lead
available from the manufacturer.
2.4 Installaon Procedure
A trained installaon engineer must carry out the following procedure before the
machine can be used for the rst me. Ensure that the electrical and water services to the
machine are connected correctly. Check for leaks in the water supply.
1. Open the front door of your machine.
2. Ensure that the waste bucket is ed correctly. Clip the level detector and
overow pipes correctly onto the rim of the bucket.
3. Cup Turret. Remove the cup stack assembly from its packaging and carefully
place it onto the cup drop unit. Remove the lid and ll the tubes with the correct
size cups for the cup catcher type ed to your machine. Allow the cups to drop
into the tubes directly from the packaging. DO NOT touch the cups with your
hands .
Important: Do not ll the tube directly above the cup dispense posion. Allow
the cup turret motor to rotate a full tube to the cup dispense posion when the
machine is powered up. Rotang the cup turret by hand will damage the
mechanism.

Technical Manual 7
Secon 2 - Installaon
A FRESH APPOACH TO VENDING
Note: If you are loading paper cups, rst inspect each pack for damage to the cup
rims. Damaged cups must not be used.
4. The cup turret mechanism will index the rst available cups to the dispense
posion and drop the cup stack into the cup drop mechanism. Fill the remaining
empty cup stack with cups and replace the lid.
5. All Models: The water inlet valve will open and the heater tank will start to ll.
As the water heats, ensure that no water overows from the heater tank overow
pipe into the waste bucket. Check the system for leaks.
6. Instant & Freshbrew Machines: As heater tank lls and heats, ensure that no
water overows from overow pipe into the waste tray.
7. B2C Models: The machine will pump approximately 400ml of water through the
system which will be heated to operang temperature.
Note! The machine has a safety cut-out which will only allow the heater tank to ll
for a maximum of two minutes. If aer soware power-up the heater tank has not
lled within this me, the mains power supply should be switched o and then on
again to reset the heater tank me-out.
Important: Should the machine fail to ll correctly or leak, turn o the stopcock
and the power to the machine before invesgang the fault.
8. Check the display on the front of the machine to ensure that the water has heated
to the correct temperature and that the machine is in standby mode.
9. All Models: Rotate soluble/freshbrew
ingredient canister outlets to upright
posion.
10. Remove the canister from the machine and
remove the lid. Place the canister into the
canister lling staon located on the door
and ll canister with correct ingredient.
DO NOT place the canister on the oor or
overll with ingredient.
11. Carefully remove the canister from the
lling staon and replace the lid. Ret
canister into machine ensuring that it is
returned to correct operang staon.
12. Repeat this operaon for all soluble/freshbrew ingredient canisters ed to the
machine. Rotate the canister outlets to their correct operang posions.
13. Ensure that the agitator is removed for any freeze dried products and the canister
blanking bung is clicked into posion.

8VOCE Media
Secon 2 - Installaon
14. B2C Models: Close the outlet slide to seal the fresh beans canister outlet before
removing the canister from the machine. Remove the canister lid. Hang the fresh
beans canister on the rear of the door.
DO NOT place the canister on the oor.
Fill the canister with fresh coee beans. Ret the canister lid and t the canister
into the machine, ensuring that it is located correctly. Open the outlet slide to
ensure correct operaon.
N.B. To maintain opmum drink quality, Crane Merchandising Systems
recommend that the bean canister is replenished on a daily basis.
15. Press the Cup Test buon (7), located in
the Service Keypad on the rear of the door
and ensure that a cup is ejected from the
cup drop unit.
16. Press the Park Head buon (8), located in
the Service Keypad on the rear of the door
and ensure that the dispense head moves
to its fully extended posion. Press the
buon again to return it to its correct
(homed) posion.
17. Freshbrew Models: Ensure the brewer
cover waste deecon chute and brewer
waste container are ed correctly. Slide
the container into posion directly under
the brewer with its lip outside the brewer
cover.
18. If ed, check that the coin mechanism and
cash box operate correctly, from within the
program (MDB). Fill the coin tubes with
correct coinage. Ensure coin return
mechanism funcons correctly.
19. Operate the machine through its complete
range of selecons to ensure that each vend
is correctly dispensed. Follow the
instrucons detailed in Service Keypad
Funcons for making a vend using the Test
Vend buon (6).
20. Close the cabinet door. Ensure that the
machine is le in a clean and safe condion.

Technical Manual 9
Secon 2 - Installaon
A FRESH APPOACH TO VENDING
2.5 Seng Up the Carbonator Unit (If Applicable)
1. Open the cabinet door. Fit the seal (1),
provided in the installaon kit, to the
regulator as shown in the photograph.
Connect the regulator to the CO2 bole.
2. Tighten the locknut. Carefully li the CO2
bole into the machine ensuring that the
gas supply pipe is not trapped or obstructed
in any way.
Safety First! The CO2 bole may be heavy.
Always follow the correct procedure when
liing heavy objects.
3. Secure the CO2 bole with the safety chain.
Turn on the supply from the bole and
ensure that the regulator (2) is indicang a
pressure of 35 PSI.
4. Place the carbonator overow pipe into
the waste bucket. Fill the carbonator water
bath with clean cold water unl it starts to
ow from the overow pipe.
5. Switch on the carbonator unit using the
Cold Unit switch located near the power
supply.
6. Place the syrup containers in the boom
right-hand side of the cabinet and insert
the dip tubes into the containers ensuring
that the correct avours correspond to the
drinks displayed on the display.
7. Prime the syrup selecons ready for use by pressing buon 13 on the service
keypad.
N.B. Ensure that the waste bucket is empty and in place before priming the
pumps.
8. To prime syrup pump 1, press and hold buon 1 on the drink selecon keypad unl
the syrup appears from the dispense head. Repeat for syrup pump 2 by pressing
and holding buon 2 on the drink selecon keypad. Press the X (Exit) key to return
the machine to standby mode. Empty the waste bucket and ret to the machine.
9. Test vend the carbonated drinks to ensure correct operaon of carbonator unit.
Check for leaks and ensure that the machine is le in a clean and safe condion.
Close the door.
N.B. If a sll unit is ed ensure that the ingredient mers for syrup drink 1 and 2 are
set to 6 seconds (recommended).
1
2

10 VOCE Media
Secon 2 - Installaon
2.6 Warranty Card
Please complete and return the warranty card that comes with the machine. Use the card
to note any problems you encountered during installaon, your feedback helps us to
improve our products and services. Return the warranty card, whether problems were
encountered or not, failure to do so may invalidate your warranty.

Technical Manual 11
Secon 3 - How to Vend a Drink
A FRESH APPOACH TO VENDING
Secon 3 - How to Vend A Drink
The VOCE Media freestanding drinks vendor features an interacve menu display. The
intuive full-colour LCD, with a direct selecon touch-panel, makes it easy for the
customer to produce a drink to their preferred taste and strength.
3.1 Selecng A Drink using the Direct Selecon method
If the machine has not been used for 30 seconds, the machine enters standby mode and
displays the idle screen. To acvate the machine and display the drink selecon menu
press any touch-pad on either side of the display.
Drink selecons are made by pressing the corresponding touch-pad. Depending on the
drink selected the customer may be able to alter the drink strength and add milk/sugar to
suit their personal preference by following the opons displayed on screen.

12 VOCE Media
Secon 3 - How to Vend a Drink
The following example describes how to vend a Coee selecon from a machine set to
‘Free Vend’.
1. Select Coee by pressing the corresponding key. The LCD will display the screen as
shown.
2. From this opon screen you may adjust drink Strength and add Milk and/or Sugar.
N.B. For most coee selecons there are ve strength levels available. Each
selecon has a default strength seng that may be adjusted up or down. The
default strength seng for this drink selecon is three as indicated by the three
highlighted bars.
3. To obtain a stronger or milder coee press the corresponding Stronger or Milder
key. In this example Stronger is pressed twice to achieve a strength selecon of
ve as shown.