PhDsolutions MMXC-P8X8-CH User manual
INSTALLATION GUIDE
MMXC-P8X8-CH
MODULAR MATRIX
MANUAL CONTENTS
P3 Cabling Advice
P5 Setup
P6 Connect to the Web Interface
P7 Setting up CEC
Third Party Control Drivers
P8 Setting up the Matrix Without an Internet Connection
TechnicalSpecication
P9 Concept Wiring Guide
P10 Troubleshooting
P11 Warranty Information
IMPORTANT CONCEPTS AND DEFINITIONS
When reading this manual we refer to devices that send video into
the PHD Solutions Matrix as source devices or sources, examples
of source devices include Blu-Ray players, Set Top Boxes, Game
Consoles and Media Centres.
Devices that receive video from the matrix are called sink devices or
sinks.ExamplesoftheseareAmpliers(AVRs)TVsandprojectors.
2 3
CABLINGADVICE
WHAT IS THE BEST TYPE OF CABLE TO USE?
You can use Cat5e, Cat6, Cat6A or Cat7 with PHD Solutions products.
The minimum cable standard for this PHD Solutions system is Cat5e. Slightly greater distances may be
achieved by using Cat6A, or slightly better still with Cat7, which has stricter shielding requirements and
reduces potential cross talk between data pairs.
Whichever network cable type you choose, ensure that the main wiring architecture is solid core, not
strandedpatchcabling.Patchcablingcanbeusedforthelastfewmetresofarun(e.g.fromawallplate)
but must be avoided over longer runs as signal transfer over stranded cores is heavily reduced.
The use of pre-made leads is not recommended unless you can be absolutely sure of their construction
credentials(i.e.solidcore568B).PleasenotethatCCA(CopperCladAluminium)cableisNOTsupported.
SHIELDED CABLES
Unlike other systems, shielded FTP cable is not a stipulation. If, however, you prefer this type of cable
please ensure compatible shielded accessories are used. Failure to terminate cable screen at all points
can induce interference rather than eliminating it.
EZ CONNECTORS
We do not recommend the use of EZ-RJ45 style connectors when terminating CAT cable, instead use
standard Crimp connectors. EZ style connectors leave bare ends that can easily fail and cause noise
issues
CONNECTION TERMINATION
TerminatethecablingusingRJ45connectorstothe568Bwiringstandard.(Seediagram)
IMPORTANT
Please note that local building regulations may apply to the installation of cabling in
properties. It is important to check building regulations to guarantee that you are in
accordance with the laws of your territory.
4 5
SETUP
This matrix is designed to be on and connected to an active internet connection at all times. It will operate correctly
whennotconnectedtoanetwork(ortheinternet)butcertainfunctionswillnotbeavailable.
1. ConnectastandardEthernetcable(toonlyoneofthetwoethernetports)fromyourrouterornetworkswitch,
cross over cables are not supported.
2. Inside the accesorry box is the SD card that contains all the necessary information for your system, ensure this
isttedinthecardslotonthefrontpanelandremainsttedatalltimes.
3. ConnectyoursourcedevicesintotheinputportsusingaHighSpeedHDMIcableorbetter(notsupplied).It
is recommended for future ease of use to connect devices from Input 1 to Input 8, although you can connect
theminanyorderyouwish.Dependingonyoursystemconguration,notallportsmaybettedormaysupport
additionalfeaturesnotcoveredinthisguide.Ifyouareunsureaboutyourcongurationofyoursystemplease
contact your distributor for more information.
4. Sinkdevicesareconnectedviacategorycable(seecablingadviseatthestartofthisguide)fromtheOutputport
to the supplied receivers. Note: If you have a mixed system of class a and class b outputs, ensure you use the
correct receiver. For example, class a outputs connect to neo pro receivers and class b to neo lite receivers.
CompletetheconnectionfromthereceivertotheSinkdevice(i.e.yourTV)viaaHDMIcable.
5. Once all connections have been made, turn the matrix on by connecting the power supply to the mains.
Note: There is no on/o switch on the matrix, it is designed to always be on.
CONNECTING RACK EARS
Thesuppliedrackingkitcomesintwoparts,thepaintedblackearsaredesignedtobettedtothefrontof the
unitonly,twoM4screws(supplied)areusedtosecureeach.Youcanmountthesystemwiththefrontearsonly,
howeverontallerrackingsystemstheweightofthesystemmaycausetheitemtosagintherack.Youcantthe
supplied rear rack supports, using four M4 screws each, to provide further support.
POWER SUPPLY
Use the supplied mains power cables and connect both to the chassis. Do not use any other power cables with this
product and always use both, ideally connected to different ring mains to provide redundancy.
REAR
RACK EARS
(EXTENDED)
FIT HERE
FRONT
RACK EARS
FIT HERE
POWER ETHERNET
IR INPUTS & OUTPUTS OUTPUT MODULES
INPUT MODULES
6 7
THE FRONT PANEL
THE REAR PANEL
POWER
SD CARD SLOT
ETHERNET
IR
IR INPUTS & OUTPUTS OUTPUT MODULES
INPUT MODULES
CLCD SCREEN
TECHNICAL SPECIFICATION
MATRIX
Dimensions (WxHxD): 43cm(16.9”)/8.9cm(3.5”)/41cm(16”)
Weight: 7.3kg(16lbs)
Material: Smooth textured powder coated steel
Operating Temperature Range: 0to+35°C(32to+95°F)
Operating Humidity Range: 5to90%RH(nocondensation)
Power Supply: 2xIECC14Inlet-100-240V4.0/2.0A50/60Hz
Power Consumption: Max2Amps@240V
Max Video Input: Up to 8 Input Modules - HDMI or HDBaseT Remote Source
Clock Speed: Input:340Mhz,Output:340Mhz
Max Video Output: Upto8inputmodules.HDMI,HDBaseT-Pro(ClassA)orHDBaseT-Lite(ClassB)
Color Supported: 4K/24bit,1080p/36bit
3D Supported: Upto1080/24p-Framepacking/sequential(Blu-ray),
Interlacedstereoscopic(satellite/cablebroadcasts)
Additional: HDMI2.0a3840x2160p60HzYCC4:2:0formatpass-through
Encryption: HDCPandHDCP2.2(withupgradedinputmodule)
Supported Video Resolutions: 1080i,1080p(30Hz),1080p(60Hz),3D(60Hz),4K(30Hz)4:4:4,4K(60Hz)4:2:0,
720p,UHD(30Hz)4:4:4,720i,3D1080i(50Hz),UHD(30Hz)4:4:4
Supported Audio Formats: DolbyDigital5.1,DolbyDigitalEX6.1,DolbyDigitalPlus7.1,DolbyTrueHD5.1,
Dolby Digital 2.0, Dolby Digital 5.1, Dolby TrueHD 5.1, DTS 5.1, Dolby TrueHD 7.1, DTS-HD
Master5.1,DTS-HDMaster7.1,DTS96/245.1,DTS-ESDiscrete6.1,DTS-ESMatrix6.1,
LPCM 2.0, LPCM 5.1, LPCM 6.1, LPCM 7.1, PCM 2.0, Dolby Atmos 5.1.2, Dolby Atmos
5.1.4, Dolby Atmos 7.1.2, Dolby Atmos 7.1.4, Dolby Atmos 9.1.2
ESD Protection:
±
8kV(Air-gapdischarge)
±
4kV(Contactdischarge)
Surge Protection: IEC61000-4-4(EFT)40A(5/50ns)IEC61000-4-5(Lightning)25A(8/20μs)
Certication: CE, FCC, RoHS
RECEIVERS LITE(EXC-P100HDTL-RX) PRO(EXC-P200HDTE-RX)
Dimensions (WxHxD):
5.5cm(2.2”)/2.25cm(0.9”)/8.2cm(3.2”) 7cm(2.8”)/3.1cm(1.2”)/11.2cm(4.4”)
Weight 255g(0.6lbs) 333g(0.7lbs)
Material: Smooth powder coated steel Smooth powder coated steel
Max Cable Distance: 70m(229.6’) 100m(328’)
Additional: PoweroverHDBaseT(PoHsimilartoPoE)
4K ULTRA HD* support
Lossless HDMI video and audio
ESD Protection:
±
8kV(Air-gapdischarge)
±
4kV(Contactdischarge
* When used with a HDMI 2.0 input module.
8 9
RENAMINGASOURCEDEVICE
Click on the properties icon, enter a new name and click on Save Changes. Names must be 13 characters or less
and cannot be blank, start with or end with a space, certain special characters are also not allowed.
CustomnamesaredisplayedinthesourcemenuinaCECenabledTV*,updatesshouldbereectedimmediately
butyoumayneedtorestartyourTVtogetsomeupdates.
*where supported.
RENAMING SINKS
Click on the display icon, enter a new name and click on Save Changes. This name is purely cosmetic and only
used within the web interface. The length restriction of 13 characters still applies.
CONFIGURING NETWORK SETTINGS
By default the matrix is set to retrieve an IP address via DHCP, you must connect the system to a router or server
thathasDHCPenabled.OnceinitiallyconguredyoucanmodifythissettingandswitchtoastaticIPaddress.
You must ensure that the new settings are correct before saving them as you will no longer be able to access the
matrix if they are incorrect. In order for the internet based functions to operate such as the cloud based monitoring
and gotomymatrix.com facility you must provide at least one valid DNS address. We recommend using the Google
Public DNS address 8.8.8.8 for Primary DNS and 8.8.4.4 for Secondary DNS
CONNECT TO THE WEB INTERFACE
To setup neo you need to use the built in web interface. This can be accessed from any locally connected device via
Wi-Fioraxedwireconnection.
You can access the neo web interface from a mobile, tablet, laptop or desktop PC. It is designed to work on Internet
Explorer 10, Microsoft Edge, Firefox, Google Chrome and Safari.
GOTOMYMATRIX.COM
You can easily access the neo web interface by visiting www.gotomymatrix.com into any web browser, on any
device, this will locate the matrix automatically on your local network.
USING THE WEB INTERFACE
Manyofthecontrolsintheuserinterface(UI)aredraganddropfriendly.Thesedragdropactionswillworkon
any device.
VIDEOROUTING
The home page of the UI displays the current routing, devices in blue are active, we have detected they are powered
up*.Selectaninputwithasingleclick/pressandtheoutputsthatthisinputisroutedtowillbehighlighted.Press
again the same input to restore the normal display.
To change the routing of the matrix, drag the input and drop it on the output you want to send that video to. Once
routing is successful a green success message will display. If for some reason this routing cannot be done a red
error message will be shown explaining the reason.
You can also change the routing by click on the display icon on the output and then selecting the input from the
drop down list. You do not need to click save changes, the change is immediate.
*Due to certain HDMI limitations this may not be 100% accurate at all times
10 11
THIRDPARTYCONTROLDRIVERS
YoucancontrolneoviaIR,Serialorourrecommendedmethod,TCP/IP.Wesupplydriversforcommoncontrol
systems,includingControl4,AMX,Crestron,RTIandElan.Weareconstantlyimprovingournativeintegrationwith
otherplatforms,moreinformationanddriverdownloadsareavailableathttp://monitoring.phdsolutions.co/
API REFERENCE
We provide a fully documented API for neo, this is available in your monitoring portal
(http://monitoring.phdsolutions.co/).Youmustbeloggedintoaccessit.
If you have questions, please speak with your distributor, we are not able to provide programming support directly.
ACCESSINGTHEMATRIXWITHOUT
AN INTERNET CONNECTION
Whileneoworks best withanactive internet connectionitis possible tostillcongure and operatethesystem
withoutone.Howeverto congurethesystemfromitsdefaultsalocalnetwork connectionisrequired.Normal
operation of the CEC and IR control systems does not require any network connection, but IP based API control or
Web based controlled does require a persistent network connection.
DISCOVERYTOOL
Youcandownloadadiscoverytoolfromyourmonitoringportalathttp://monitoring.phdsolutions.co/thisprogram
will run on Windows 7 or newer only, when run it will scan your network and detect the IP address of your matrix.
If you have multiple neo systems on the same network, the discovery tool will only display the last found. If you do
havemorethanonesystem,itisadvisedthatyoudisconnectothersystemsrst.
The discovery tool will display the IP address of the matrix, you can then access the matrix by typing that IP address
into your web browsers address bar.
ItisrecommendedinthismodethatyoucongurethenetworkingtouseastaticIPaddress,thisallowsforyouto
bookmark the page easily and return to the web interface easily without needing to run the discovery tool again.
SETTING UP CEC
ConsumerElectronicsControl(CEC)isabuiltintechnologywithinHDMI,widelysupportedinmodernTVs,AVRs,
Blu-Ray players and Media Centres.
INTRODUCTION
neo has built in support for all CEC implementations from different vendors, where possible we have included
additionalvendorspecicsupporttomaximisecompatibility.Thatsaidimplementationvariesbetweendifferent
brands and continues to improve, certain features described in this manual may not be available on all makes and
models in your setup. If we can detect that a feature is not supported, this incompatibility will be displayed in the
web interface.
DIFFERENT BRANDS
Commonbrand namesfor CECare, Anynet+ (Samsung), BraviaLink orBraviaSync (Sony),EasyLink (Philips),
SimpLink(LG),VieraLink(Panasonic)KuroLink(Pioneer)CE-LinkandRegzaLink(Toshiba),RIHD(Onkyo)
Moreandmoredevicesareusingthecommonname“HDMI-CEC”,oftenitisdisabledbydefault,andyoumayneed
toenableitinthesettingsmenubeforecontinuing.(Consultthemanualforyoursourceorsinkdeviceonhowto
dothis)
HOW IT WORKS AND SWITCHING SOURCES
DependingontheTVyouareusingwilldependonexactlywhichbuttonyoupress,forexample,onaSonyTVyou
pressthe“SyncMenu”button,thisbringsupamenu,fromhereselectHDMIDeviceselectionandyoursource
devices are listed, if you have customised their names, these names will be listed.
The order in which they are displayed may change from time to time, there is no ability to specify the sort order of
devicesintheselists.Inotherbrands,simplypressingthe“Source”buttonwilllistallofthedevicesalongsideother
inputs(suchasNetworkorUSBmedia)
12 13
TROUBLESHOOTING
Should you encounter installation difculties or issues with device communication, the following checklist of
common issues and causes should help resolve your issues. If you still continue to experience issues, please
contact your place of purchase.
NO OR POOR PICTURE QUALITY:
•Connectedandpowered?DoublecheckallHDMI,Ethernetandpowercablesarermlyconnectedintothecorrect
ports an all devices are correctly powered.
•Cablelength?Areyouapproachingthemaximumdistanceofthecable(70m)ifso,adjustthepicturequalityor
try using an additional extender kit to go further distance. Cables bundled together may cause cross talk and
further degrade signal quality.
• Signal strength? The use of cable joins, stranded patch panels, wall outlands and stranded patch leads as
interconnectsbetweenthem,cansignicantlyreducesignalstrength.Usesolidcorestraightthroughconnections
wherever possible.
•Ifyoureducetheresolutionofthesourcedoyougetapicture?Ifso,thissuggestsaconictingresolutionbetween
source and display or a bandwidth capacity issue with your cable. Check all inputs and outputs share the same
resolution capabilities.
•Picture‘snow’/HD‘hoise’signiesafailuretofullyestablishasignalandcanoftenbecausedbypoorlyterminated
RJ45 connectors or excess cable lengths. Ensure your cable is correctly wired to 568B standards.
• Pink or off-colour picture? This could be caused by an invalid EDID or the source device failing to read the EDID
from the matrix. Try re-booting matrix and all source devices to force the re-reading of the EDID.
•Cablequalityandcondition-HDMIcable/connectorscaneasilybedamagedandthequalityofmaterialcanvary,
Always use good quality leads and cables and try swapping cables that are known to be working into the solution
to see if this improves your image.
IR CONTROL:
• Are the IR emitters and receivers correctly positioned to allow infrared signals to be transmitted and received?
Emitters should be xed rmly over infrared sensors of sources. Receivers should be attached to displays
ensuring a clear line of sight to the remote control used to operate.
• Is your remote control powered and sending a signal? As IR is invisible to the naked eye, check your remote is
transmittingasignalbyviewingtheremotehandsetsensorthoughtadigitalcamera/cameraphone.Thesensor
shouldashwhenabuttononthehandsetishelddown.
• IR signal dropout can be experienced due to exterior emissions of infrared radiation. Ensure emitters and receivers
are away from direct sunlight. Halogen lighting and plasma screens may also interfere with IR signals
COMMON ERROR CODES
Error Code LCD Error Message Resolution
1002 InsertValidSDCard InserttheSDcardsuppliedwiththesystem.Thiswillbefound
in the accessory box.
1003 Right Protect Mode Remove the SD card, slide the lock to the opposite position and
re-insert the card.
1021 Local Net Failure The matrix is unable to ping the router, ensure the network
congurationiscorrect.Thiscanbemodiedbyeditingthe
‘settings.ini’lecontainedontheSDcard.
1022 Remote Net Failure The system is unable to reach Google public DNS server
8.8.8.8.Ensurethenetworkcongurationiscorrect,thiscan
bemodiedbyeditingthe‘settings.ini’lecontainedonthe
SD card.
1025 EDID Read Failure The system is unable to read the EDID from the sink device
connectedtothespeciedportontheCLCDscreen,thisis
likely caused by a faulty HDMI cable between the receiver and
theTV.Tryreplacingthecableorconnectingtoadifferentport
ontheTV/sinkdevice.
1031 InvalidModule ThemodulespeciedontheCLCDscreenisinsertedintothe
wrong port, ensure that only output modules and connected
to output ports and only input modules are connected to
input ports.
Additional error codes are available on the monitoring portal along with resolution tips.
14
STUDY BEDROOM 3
KITCHEN
SOURCE 1
SOURCE 2
SOURCE 3
SOURCE 4
SOURCE 5
SOURCE 6
SOURCE 7
SOURCE 8
BATHROOM
15
WARRANTY INFORMATION
IMPORTANTINFORMATIONABOUTYOURRIGHTSANDOBLIGATIONS,ASWELLASLIMITATIONSANDEXCLUSIONSTHATMAYAPPLYTOYOU.
YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specic legal rights. You may also have
otherlegalrightsthatvarybystate,provinceorjurisdiction.Thedisclaimers,
exclusions, and limitations of liability under this Limited Warranty will not
apply to the extent prohibited by applicable law. For a full description of your
legalrightsyoushouldrefertothelawsapplicableinyourjurisdictionandyou
may wish to contact a relevant consumer advisory service.
1.WHATTHISLIMITEDWARRANTYCOVERS;PERIODOFCOVERAGE
PHD Solutions (“PHD Solutions”) warrants to the owner of the enclosed
productthattheproductcontainedinthisbox(“Product”)willbefreefrom
defects in materials and workmanship for a period of three years from the
dateofdeliveryfollowingtheoriginalpurchase(the“WarrantyPeriod”),orif
this product has been professionally installed, the warranty start date is from
the date your installer purchased the item, not your system commissioning
date. Please check with your installer for their purchase date. If the Product
fails to conform to this Limited Warranty during the Warranty Period, PHD
Solutions will, at its sole discretion, repair or replace any defective Product or
component. Repair or replacement may be made with a new or refurbished
product or components, at PHD Solutions’s sole discretion. If the Product
or a component incorporated within it is no longer available, PHD Solutions
may replace the Product with a similar product of similar function, at PHD
Solutions’s sole discretion. This is your sole and exclusive remedy for
breach of this Limited Warranty. Any Product that has either been repaired
or replaced under this Limited Warranty will be covered by the terms of this
LimitedWarrantyforthelongerofninety(90)daysfromthedateofdelivery
or the remaining Warranty Period. This Limited Warranty is transferable from
the original purchaser to subsequent owners, but the Warranty Period will
not be extended in duration or expanded in coverage for any such transfer.
2. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO
CLAIM UNDER THIS LIMITED WARRANTY
Before being able to claim under this Limited Warranty, the owner of the
Productmust(a)notifyPHDSolutionsoftheintentiontoclaimbyemailing
PHD Solutions during the Warranty Period and providing a description of
the alleged failure, and (b) comply with PHD Solutions’s return shipping
instructions, and (c) ship the Product at owner’s cost (except where
prohibited by applicable law) to PHD Solutions for repair or replacement.
PHD Solutions will have no warranty obligations with respect to a returned
Product if it determines, in its reasonable discretion after examination of the
returnedProductthat theProductis anIneligibleProduct (denedbelow).
PHD Solutions will bear all costs of return shipping to owner, except with
respect to any Ineligible Product, for which owner will bear all shipping costs.
3.WHATTHISLIMITEDWARRANTYDOESNOTCOVER
Thiswarrantydoesnotcoverthefollowing(collectively“IneligibleProducts”):
Products marked as “sample” or sold “AS IS”; or Products that have
been subject to: (a) modications, alterations, tampering, or improper
maintenance or repairs; (b) handling, storage, installation, testing, or use
not in accordance with the Installation Guide or other instructions provided
by PHD Solutions; (c) abuse or misuse of the Product; (d) breakdowns,
uctuations, or interruptions in electric power or the telecommunications
network; or (e) Acts of God, including lightning, re, ood, tornado,
earthquake, or hurricane. This warranty does not cover consumable
parts, including batteries, unless damage is due to defects in materials or
workmanshipoftheProduct,orsoftware(evenifpackagedorsoldwiththe
product).PHDSolutionsrecommendsthatyouuseonlyauthorizedservice
providers for maintenance or repair. Unauthorized use of the Product or
software can impair the Product’s performance and may invalidate this
Limited Warranty. PHD Solutions does not warrant that operation of the
Product will be error-free or uninterrupted or that the Product will in every
case process all data correctly.
4. DISCLAIMER OF WARRANTIES
Except as stated above in this limited warranty, and to the maximum extent
permitted by applicable law, PHD Solutions disclaims all express, implied, and
statutory warranties and conditions with respect to the product, including the
impliedwarrantiesofmerchantability,tnessforaparticularpurpose.Tothe
maximum extent permitted by applicable law, also limits the duration of any
implied warranties or conditions to the duration of this limited warranty.
5. LIMITATION OF DAMAGES
In addition to the above warranty disclaimers, in no event will PHD Solutions
be liable for any consequential, incidental, exemplary, or special damages,
includinganydamagesforlostdataorlostprots,arisingfromorrelatingto
this limited warranty or the product, and PHD Solutions’s total cumulative
liability arising from or related to this limited warranty or the product will not
exceed the amount actually paid for the product by the original purchaser.
6. LIMITATION OF LIABILITY
PHDSolutionsdisclaimsallliabilityofanykindofPHDSolutions’ssuppliers.
ThePHDSolutionsonlineservices(“services”)mayprovideyouinformation
(“product information”) regarding your products performance and/or
peripherals connected to your product (“product peripherals”). The type
of product peripherals that may be connected to your product may change
from time to time. Without limiting the generality of the disclaimers above,
all product information is provided for your convenience, “as is”, and “as
available”. PHD Solutions does not represent, warrant, or guarantee that
product information will be available, accurate, or reliable. You use all product
information, the services, and the product at your own discretion and risk.
Youwillbesolelyresponsiblefor(andPHDSolutionsdisclaims)anyandall
loss, liability, or damages, including to your hvac system, plumbing, home,
product, product peripherals, computer, mobile device, and all other items
and pets in your home, resulting from your use of the product information,
services, or product.
Product information provided by the services is not intended as a substitute
for direct means of obtaining the information.
7.VARIATIONSTHATMIGHTAPPLYTOTHISLIMITEDWARRANTY
Somejurisdictionsdonotallowlimitationsonhowlonganimpliedwarranty
lasts or exclusions/limitations on incidental or consequential damages, so
some of the limitations set out above may not apply to you
COPYRIGHT NOTICE
No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or any of its part translated into any language or computer
le,inanyformorbyanymeans(electronic,mechanical,magnetic,optical,chemical,manual,orotherwise)withoutexpresswrittenpermissionandconsent
from PHD Solutions.
Designandspecicationissubjecttochangewithoutnotice.E&OE.
© Copyright 2016 PHD Solutions. All Rights Reserved.
Version2.0-April2016
www.phdsolutions.co
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